Family Support Council

What Family Support Council does

Family Support Council (FSC) is a Nevada-registered 501(c)(3) nonprofit organization founded in 1982 and headquartered in Gardnerville, Nevada, providing a consolidated portfolio of human services to residents of Douglas County. Its mission is to deliver education, prevention, intervention, and direct support services that strengthen families. Core programs include Abbey's Crossing, a confidential 90-day domestic violence shelter with capacity for up to 13 women and children; Jessie's Ranch, a community-based program offering person-centered support to adults with intellectual and developmental disabilities; Hope's Haven, a supervised visitation and exchange program; advocacy and court accompaniment for survivors of domestic violence and sexual assault; individual, group, and play therapy; parenting curricula; and a Family Resource Center providing holiday assistance, essential items, and referrals. Operations are governed by a volunteer Board of Directors and led by Executive Director Veronica LaChance, who has been with FSC since 2011.

The organization operates without proprietary technology and does not rely on AI/ML systems; service delivery is conducted in person at the Gardnerville HAAS Center office, through the 24-hour crisis line at (775) 782-8692, via a text line, and on-site at courts, hospitals, and partner facilities. FSC holds no patents, certifications, or technology partnerships, and its sub-brands (Abbey's Crossing, Jessie's Ranch, Hope's Haven) are programmatic rather than product lines. All client-facing services are provided free of charge and confidentially.

FSC's revenue model is donation- and grant-funded rather than commercial. Income streams comprise individual donations (PayPal integration, room sponsorships, recurring 'Friend of FSC' giving), federal/state grants (notably a Nevada Governor's Council on Developmental Disabilities grant #2201NVSCDD-01 funded at ~$49,498 with 75% federal and 25% state match), and service reimbursements from state-administered programs (Rural Regional Center for IDD services and state supervised-visitation contracts), the latter being subject to reimbursement delays that the organization flags as an operational risk. Go-to-market is community-led: referrals flow through law enforcement (Douglas County Sheriff's Office), healthcare partners (Carson Valley Medical Center), schools, state developmental-disability agencies, and word-of-mouth, while brand visibility is sustained through annual fundraising events (Unmask Domestic Violence, Candlelight Vigil, BINGO nights, Autism Fair) and a 40-year operating history.

Name

Family Support Council

Legal name

Family Support Council of Douglas County

Website

https://family-support.org

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Support Council is a Douglas County, Nevada nonprofit founded in 1982 that provides free, confidential domestic violence shelter (Abbey's Crossing), developmental disability support (Jessie's Ranch), supervised visitation, therapy, advocacy, and parenting programs to local families.

Ownership category

akta.pro rank

Product category

Family Social Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK)

Keywords

• Domestic violence services
• Developmental disability support
• Supervised visitation programs
• Family crisis intervention
• Community social services

Headquarters

HQ city

Gardnerville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Philanthropy: Individual donations through PayPal, room sponsorship programs, and general fund contributions. Community partners contribute financially to support shelter operations, office spaces, and basic necessities drives.
2. Government Grants: Funding from Nevada Governor's Council on Developmental Disabilities (grant #2201NVSCDD-01) with 75% federal funding from Department of Health and Human Services Administration on Community Living and 25% state match, approximately $49,498 total. Also receives referrals and reimbursement from Rural Regional Center for IDD services.
3. State Service Reimbursements: Delays in reimbursements from the State for services provided noted as an operational challenge. Services include supervised visitation, advocacy, therapy, and IDD support programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Family Support Council is a nonprofit organization that provides free, confidential education, prevention, intervention, and direct-support services to families in Douglas County, Nevada. Its core offerings include a 90-day confidential domestic violence shelter (Abbey's Crossing), 24/7 crisis intervention hotline and text line, court and hospital advocacy, individual/group/play therapy, supervised visitation and exchange (Hope's Haven), person-centered adult developmental disability services (Jessie's Ranch), parenting and co-parenting classes, and a Family Resource Center providing holiday assistance, essential items, and referrals.

Product overview

Family Support Council is a nonprofit social services organization providing a portfolio of coordinated programs to support healthy families in Douglas County. The core offerings include supervised visitation services (Hope's Haven), IDD support (Jessie's Ranch), advocacy for domestic violence and sexual assault survivors, confidential shelter (Abbey's Crossing), therapy services, parenting programs, and a Family Resource Center. These services work together to provide education, prevention, intervention, and direct support to families and individuals in need.

Differentiator

Problem solved

Functional benefit

Brands

• Abbey's Crossing: Confidential domestic violence shelter that can house up to 13 women and children for 90 days.
• Jessie's Ranch
• Hope's Haven

Products and services

• Abbey's Crossing (Confidential Domestic Violence Shelter) A confidential domestic violence shelter that can house up to 13 women and children for 90-day stays, providing life skills, goal planning, transportation support, and therapeutic services for survivors fleeing abuse. Free and confidential.
• Jessie's Ranch (IDD Support Services) A community-based program providing person-centered planning and individualized services to adults 18+ with intellectual and developmental disabilities in various in-home, work, and community settings, including supported living arrangements, jobs and day training, respite, and vendor provided care.
• Hope's Haven (Supervised Visitation and Exchange) A supervised visitation and exchange program allowing non-custodial parents to visit with their children in a safe and neutral environment, including intake process and virtual or in-person third-party monitoring.
• Advocacy Services Advocacy services for victims of domestic violence and sexual assault, including assistance with temporary protection orders, application support, court advocacy, hospital accompaniment, and referrals.
• Therapy Services Individual, group, and play therapy services specialized for healing survivors of domestic violence, dating violence, and sexual assault.
• Parenting Programs Resources and classes for parents and guardians, including the Effective Parenting 6-week curriculum, Nurturing Skills, and Co-Parenting through separation or divorce with 80 customizable lessons.
• Family Resource Center A one-stop resource providing Douglas County families with holiday assistance, resource referrals, and essential items such as toiletries, diapers, and winter apparel, governed by the FRC Council under Nevada Open Meeting Law.
• Douglas County Disability Resource List A comprehensive disability resource list compiled through partnership with the Nevada Governor's Council on Developmental Disabilities, covering services available in Douglas County for individuals with developmental disabilities.

Quantifiable outcome

• 185 bed nights provided through confidential shelter in Q1 2026
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core, minor and moderate.

• Nevada Governor's Council on Developmental DisabilitiescoreStrategic or Co-development PartnerPartnership through a grant (grant #2201NVSCDD-01) providing 75% federal funding from Department of Health and Human Services Administration on Community Living and 25% state match, approximately $49,498 total. FSC developed the Douglas County Disability Resource List as part of this partnership to raise awareness for services available to individuals with developmental disabilities.
• Rural Regional Center (RRC)coreStrategic or Co-development PartnerRRC is a State of Nevada Aging and Disabilities Services Division Agency that provides support to children and adults with intellectual/developmental disabilities. FSC receives referrals and service authorizations through RRC for Jessie's Ranch program services including Supported Living Arrangements, Jobs and Day Training, and Respite services.
• Alta California Regional Center (ACRC)minorStrategic or Co-development PartnerACRC qualified individuals can access Jessie's Ranch Vendor Provided Care (VPC) services for supported social opportunities and events within Douglas County to improve social and/or vocational skills as part of community integration services.
• Carson Valley Medical CentermoderateStrategic or Co-development PartnerMedical center provides care to FSC clients regardless of insurance status. Gina Zink, Director of Outpatient Clinic Division at CVMC, serves as FSC Board Treasurer. CVMC sponsored the Support-y for Forty 40th anniversary event with False Rhythms Reggae performance.
• Douglas County Sheriff's OfficemoderateStrategic or Co-development PartnerNadine Jenkins, Investigator with DCSO since 2009 specializing in crimes against children, serves as FSC Board Secretary. The Sheriff's Office Autism Alert program vehicle participates in FSC Autism Fair events.
• Moxy UpminorStrategic or Co-development PartnerNonprofit based in Minden, NV providing peer support groups for youth ages 13-25 including neurodivergent youth, substance use prevention, and crisis mental health services. Listed as a disability resource partner for Douglas County youth transitioning from high school.
• Douglas County Social ServicesmoderateStrategic or Co-development PartnerFrom their Gardnerville office, provides Adult Day Club, Homemaker Program, Community Health Clinic, and Human Services programs. Collaborates with FSC on case management to meet county and individual needs.
• Partnership Douglas County (PDC)minorStrategic or Co-development PartnerLocated in Minden, NV, aims to improve lives of Douglas County residents through substance-use prevention programs and the Empower YOUth program for middle and high school students.
• Special Olympics Nevada - Douglas CountyminorStrategic or Co-development PartnerOffers FREE year-round training and competitions in Bowling, Bocce, Swimming, and Basketball for individuals with intellectual disabilities. Listed as a resource for Douglas County residents with disabilities.
• Northern Nevada R.A.V.E. Family FoundationminorStrategic or Co-development PartnerRAVE (Respite And Volunteer Experiences) provides respite care for families caring for children with developmental/physical disabilities, autism, mental/behavioral challenges, and children in foster/adoptive care. Offers Jr. RAVE and Teen RAVE programs.
• Nevada Center for Excellence in Disabilities (NCED)minorStrategic or Co-development PartnerPart of University of Nevada Reno, provides community-based services, pre-service training, research, and programs including Path to Independence, Nevada Assistive Technology Resource Center, and Family Navigation Network.
• CampCare NevadaminorStrategic or Co-development PartnerNonprofit summer camp on Lake Tahoe waterfront for individuals with disabilities. Campers from across the US participate in swimming, wildlife, crafts, and music/dance with one-on-one counselor support.
• Eagle Valley Children's Home (EVCH)minorStrategic or Co-development PartnerOffers Residential Program for individuals with intellectual/developmental disabilities and Respite Program to support families and primary caregivers through temporary, short-term care.
• Partners Across Communities / Pulse FitnessminorStrategic or Co-development PartnerPulse Fitness in Minden, NV runs the Al Del Vecchio Development Task Force working with young adults on fitness and occupational empowerment through gym exercises and hands-on skill building for future employment.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Lassen Family Services: Lassen Family Services provides shelter and counseling for domestic violence and sexual assault survivors in Lassen County, California, just across the Nevada border from Douglas County. Comparable in rural DV/SA service model and small-county footprint.

Direct peers

• AWARE Nevada: AWARE (Alliance for Working Together to End Relationship Violence) is a statewide Nevada coalition supporting domestic violence intervention and prevention. Comparable to FSC in providing DV advocacy and community education in Nevada, though operating as a coalition rather than direct service provider.
• Tahoe Youth & Family Services: Tahoe Youth & Family Services provides counseling, substance use treatment, and family support services in the Lake Tahoe basin near Douglas County. Comparable to FSC's family therapy, parenting, and youth support programs in a similar rural mountain community.
• High Sierra Industries: High Sierra Industries is a Northern Nevada nonprofit providing vocational training, supported employment, and community integration services for adults with intellectual and developmental disabilities. Directly comparable to FSC's Jessie's Ranch IDD support program.
• The Shade Tree: The Shade Tree is a Las Vegas-based emergency shelter for women, children, and families experiencing domestic violence and homelessness. Directly comparable to FSC's Abbey's Crossing shelter model, though operating at significantly larger scale in an urban setting.
• Safe Embrace: Safe Embrace is a Reno, NV-based nonprofit providing emergency shelter, advocacy, and counseling for domestic violence and sexual assault survivors. It is directly comparable to FSC's Abbey's Crossing shelter and DV/SA advocacy services in Northern Nevada, serving a similar mission and client population.
• Step2: Step2 is a Reno, NV-based nonprofit providing services for women, children, and families affected by domestic violence, including shelter, counseling, and advocacy. Directly comparable to FSC's DV/SA service portfolio within the Northern Nevada region.

Broad incumbents

• YWCA of Northeastern Nevada: YWCA of Northeastern Nevada is a regional YWCA chapter providing domestic violence services, shelter, and women's empowerment programs. Comparable in DV advocacy and shelter operations but operates as part of the broader national YWCA network rather than an independent nonprofit.
• National Domestic Violence Hotline: The National Domestic Violence Hotline operates a 24/7 crisis line and resource database serving DV/SA survivors nationally. Comparable to FSC's 24/7 crisis line and referral function but at massive national scale as a federally funded broad-incumbent.

Others

• Northern Nevada R.A.V.E. Family Foundation: RAVE Family Foundation provides respite care for families caring for children with developmental disabilities, autism, and mental/behavioral challenges in Northern Nevada. Listed as an FSC disability resource partner; comparable in I/DD family support mission but focused on respite rather than direct services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FamilySupportCouncil
• LinkedInlinkedin.com/company/family-support-council

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Family Support Council