Health Emergency Medical Services

What Health Emergency Medical Services does

Health Emergency Medical Services (HEMS, Inc.) is a federally-recognized 501(c)(3) non-profit organization founded in 1980 and headquartered at 33030 Van Born Road, Wayne, Michigan. The organization operates as the designated medical control authority for Western and Downriver Wayne County in Southeastern Michigan, with a staff of 11–50 employees. HEMS also serves as fiduciary for three regional healthcare coalitions — Region 2 North, Region 2 South, and Region 8 — coordinating emergency preparedness and public safety across those territories.

HEMS's core product surface is built around a 14-section EMS protocol system covering general treatment, trauma, adult and pediatric cardiac care, procedures, medications, special operations, hazmat, and USAR operations. Supporting capabilities include continuing-education training materials (covering stroke, respiratory emergencies, CPR, sepsis, trauma, and pharmaceutical calculations), license-renewal administration for Michigan EMS providers, CLIA and policy documentation, the MI-MEDIC pediatric dosing reference card (Version 4.1.5), the CARES Registry for cardiac arrest outcome tracking, E-Bridge training videos, and Special Pathogen Response Network (SPRN) protocols. The underlying technology stack is protocols-and-process based rather than software-based: there is no application, no API, no SDK, and no disclosed AI components.

The business model is non-commercial and stakeholder-funded. HEMS operates as a collaborative entity of hospitals, local and county government, EMS services, education, and industry stakeholders; revenue is not publicly disclosed and the organization does not operate a traditional pricing model. Distribution is direct and regional, with protocol endorsement, medical direction, and licensure functions delivered to EMS and fire agencies and to hospitals within the Wayne County service territory. The 25th Annual HEMS Golf Outing functions as the primary community-engagement and stakeholder-relations channel.

Name

Health Emergency Medical Services

Legal name

HEMS, Inc.

Website

https://hems.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

HEMS, Inc. is a 501(c)(3) non-profit medical control authority founded in 1980 that sets EMS protocols, delivers training, and coordinates healthcare coalitions for Western and Downriver Wayne County, Michigan.

Ownership category

akta.pro rank

Product category

Emergency Medical Services Coordination

NAICS

Ambulance Services (62191)

akta.pro primary industry

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

akta.pro secondary industries

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA), Disaster Response, Rescue & Tactical EMS (DMAT/USAR/SWAT/HAZMAT Medical) (HLAFANAH)

Keywords

• Emergency medical services
• Medical control authority
• EMS protocol coordination
• Healthcare coalition management
• EMS training programs

Headquarters

HQ city

Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Distribution channels2 records

Marketing channels2 records

Core offering

HEMS, Inc. serves as the medical control authority for Western and Downriver Wayne County in Southeastern Michigan, providing EMS protocol standardization across 14 medical sections (general treatment, trauma, cardiac, pediatric, procedures, medications, special operations, hazmat, USAR). The organization delivers EMS training programs, license renewal administration, policy documentation, and fiduciary management of three regional Healthcare Coalitions (Region 2 North, Region 2 South, Region 8) to coordinate pre-hospital emergency care and emergency preparedness across the region.

Product overview

HEMS, Inc. is a non-profit medical control authority providing a comprehensive EMS ecosystem for Southeastern Michigan. The organization operates as a platform of interconnected services centered around EMS Protocols (a 14-section medical guideline system), EMS Training Programs, License Renewal Services, Policy Documentation, and Healthcare Coalition Management. These core services work together to coordinate emergency medical care across Western and Downriver Wayne County, supported by specialized components including MI-MEDIC Cards for pediatric dosing, CARES Registry for cardiac arrest tracking, E-Bridge Training resources, and SPRN protocols for infectious disease response.

Differentiator

Problem solved

Functional benefit

Products and services

• EMS Protocols Comprehensive medical protocols for emergency medical services covering 14 sections including general treatment, trauma, adult and pediatric cardiac care, procedures, medications, special operations, hazmat, and USAR operations. Designed for EMS agencies operating within Western and Downriver Wayne County under HEMS medical control authority.
• EMS Training Programs Continuing education and training materials for EMS personnel covering topics including acute stroke, respiratory emergencies, CPR, infectious diseases, sepsis, trauma, and pharmaceutical calculations. Provided to EMS professionals within the HEMS service region.
• License Renewal Services EMS personnel licensing renewal procedures and documentation services for Michigan EMS providers operating within the HEMS service region.
• Policy Documentation EMS Act and Rules documentation, CLIA certificate management, CQI physician designation, and operational policies for EMS agencies and medical control authorities operating in the HEMS service region.
• Healthcare Coalition Management Fiduciary management of Region 2 North, Region 2 South, and Region 8 Healthcare Coalitions to coordinate emergency preparedness and ensure citizen safety in Southeastern Michigan.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Region 2 North Healthcare CoalitioncoreStrategic or Co-development PartnerHEMS serves as fiduciary for Region 2 North Healthcare Coalition, helping to assure the safety of citizens in this healthcare coalition region. This partnership enables coordinated emergency preparedness and response across the region.
• Region 2 South Healthcare CoalitioncoreStrategic or Co-development PartnerHEMS serves as fiduciary for Region 2 South Healthcare Coalition, working to assure citizen safety through coordinated healthcare emergency response and preparedness efforts.
• Region 8 Healthcare CoalitioncoreStrategic or Co-development PartnerHEMS serves as fiduciary for Region 8 Healthcare Coalition, providing oversight and coordination to ensure public safety and emergency preparedness across the region.

Scale indicators2 records

Recent moves1 record

Expansion highlights3 records

Broad incumbents

• American Medical Response (AMR): One of the largest private ambulance and EMS service providers in the United States. AMR operates across multiple states and competes for municipal EMS contracts in regions adjacent to HEMS, providing a benchmark for scaled EMS operations even though it is a for-profit contractor rather than a medical control authority.
• Falck USA: U.S. subsidiary of Falck Group, a global ambulance and emergency services operator. Falck provides contracted EMS services to municipalities and health systems, offering a comparison point for how international EMS operators engage with regional medical control structures like HEMS.
• Acadian Ambulance Service: Employee-owned private ambulance service operating across Louisiana, Texas, Mississippi, and Tennessee. Acadian provides both emergency and non-emergency medical transport alongside community health programs, relevant as a large regional EMS operator that interfaces with medical control authorities.

Others

• International Association of Fire Chiefs (IAFC): Professional association representing fire and emergency service leadership worldwide. IAFC is a peer in the sense that many of HEMS' partner agencies are fire-based EMS providers, and the association shapes the policy environment in which medical control authorities like HEMS operate.
• National Association of State EMS Officials (NASEMSO): National professional association representing state-level EMS offices. NASEMSO sets national EMS guidelines and is relevant to HEMS as the broader ecosystem in which state-level medical control authorities operate and from which many of HEMS' protocols are derived.
• Commission on Accreditation of Ambulance Services (CAAS): Independent accreditation body for ambulance services in the U.S. and Canada. CAAS is adjacent to HEMS' domain because many EMS agencies under HEMS' medical control authority pursue CAAS accreditation, making it a relevant standards-setting peer in the regional EMS governance ecosystem.

Direct peers

• REMSA Health: Regional Emergency Medical Services Authority serving Washoe County, Nevada. REMSA is an integrated regional EMS organization combining medical control, ambulance operations, and community health programs — directly comparable to HEMS' integrated medical control authority and coalition coordination model.
• MedStar Mobile Healthcare: Public utility model EMS authority serving Fort Worth and 14 surrounding cities in Tarrant County, Texas. MedStar provides mobile integrated healthcare and operates under a similar regional authority governance structure to HEMS, with comparable oversight of protocols, training, and inter-agency coordination.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health Emergency Medical Services