City of Bartlett

What City of Bartlett does

City of Bartlett is a municipal government entity incorporated under Tennessee state law and located in Shelby County, Tennessee, serving approximately 60,000+ residents within its corporate boundaries. The city provides a full portfolio of essential municipal services directly to constituents, including public safety (police, fire, EMS, 911 dispatch), water treatment and distribution, wastewater management, solid waste and recycling collection, code enforcement, building permitting, planning and zoning, economic development, parks and recreation, a public library, and event facilities (the Bartlett Performing Arts & Conference Center and The Venue at Bartlett Station). Service delivery is supported by a workforce of 501-1000 employees operating across 24 interconnected municipal facilities linked by a fiber-based IT network managed by a dedicated in-house IT department.

The underlying technology backbone is the CivicPlus CivicEngage content management system powering the official city website, which serves as the central digital portal for online payments, utility billing, tax lookup, permit applications, GIS-based mapping (via ArcGIS), citizen engagement (iWorQ), emergency notifications (Hyper-Reach), and Notify Me email subscriptions. The website is Section 508 and WCAG 2.0 A/AA compliant. Revenue is generated through seven primary streams: property taxes, recurring water/wastewater utility billing, business licenses, building permits and inspections, parks and recreation fees, municipal court fines, and solid waste collection. Utility rates are set by the city government, with an FY26 rate increase announced.

Governance is provided by an elected Mayor (David Parsons, the 21st Mayor, elected November 2022) and a six-member Board of Aldermen, supported by a C-suite including a Chief Administrative Officer, Chief Communications Officer, Fire Chief, Chief of Police, Director of Finance, Chief Human Resources Officer, and Directors of Public Works, Parks & Recreation, Engineering, Code Enforcement, Planning & Economic Development, and Information Technology. As a Tennessee municipal corporation, the city is owned by and accountable to its citizens, with no private equity, venture, or parent-company ownership.

Name

City of Bartlett

Legal name

City of Bartlett

Website

https://cityofbartlett.org

Company type

Public

Founded year

1866

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Bartlett is a Tennessee municipal government serving approximately 60,000+ residents in Shelby County with public safety, water/wastewater, solid waste, parks, library, and permitting services delivered through 24 facilities and a CivicPlus-powered digital portal.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Police Protection (922120), Utilities (221), Sewage Treatment Facilities (22132)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE)

Keywords

• Municipal government services
• Public safety services
• Water utility services
• Parks and recreation
• Code enforcement

Headquarters

HQ city

Bartlett

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Real estate property tax collection through the Tax Department
2. Utility Billing/Water Services: Water treatment, wastewater treatment, and utility billing services for residential and commercial customers
3. Business Licenses: Business licensing and regulatory fees for commercial operations within city limits
4. Permits and Inspections: Building permits, code enforcement fees, and construction inspection charges
5. Parks and Recreation Fees: Facility rentals, recreation programs, senior center memberships, and special event fees
6. Court Fines and Fees: Municipal court fines and associated fees for violations
7. Solid Waste Collection: Residential and commercial garbage and recycling collection services

Pricing tiers

Distribution channels4 records

Marketing channels9 records

Core offering

City of Bartlett is a municipal government that delivers essential public services to approximately 60,000+ residents, including public safety (police, fire, EMS), water and wastewater utilities, solid waste collection, parks and recreation, code enforcement and permitting, economic development, public library, and animal services. It operates a unified digital portal for online payments, service requests, GIS maps, and citizen notifications, supported by 24 physical municipal locations across the city.

Product overview

City of Bartlett operates as a municipal government providing comprehensive public services through a unified digital portal and physical facilities. The core offering is the official city website (powered by CivicPlus CivicEngage CMS) which serves as the central access point for all city services. The portfolio includes online government services (e-Services, online payments, utility billing), public safety (police, fire, EMS), infrastructure management (water/wastewater, solid waste, engineering, code enforcement), community facilities (performing arts center, community centers, parks, library), economic development programs, and special events. The city utilizes ArcGIS for mapping services, Hyper-Reach for emergency notifications, and iWorQ for citizen engagement features.

Differentiator

Problem solved

Functional benefit

Products and services

• Bartlett Police Department Services Full-service municipal police department providing patrol, investigative services, traffic/motors, canine unit, SWAT, crime stoppers, vacation/security checks, and community programs for city residents and businesses.
• Fire Department and Emergency Medical Services Fire suppression, fire prevention, emergency medical services, and fire safety education for Bartlett residents and businesses, with fire station facilities on Altruria Road.
• Utility Billing and Water/Wastewater Services Water treatment and distribution, wastewater treatment, storm water management, and cross-connection/backflow testing services billed monthly to residential and commercial customers.
• Solid Waste and Recycling Collection Residential and commercial garbage collection, recycling centers, household hazardous waste disposal, and yard waste services operated from the city's Solid Waste division facility on Shelter Run Lane.
• Code Enforcement and Building Permits Code compliance, code construction, building permits, and official building code administration for residential and commercial properties within Bartlett city limits.
• Parks and Recreation Programs Recreation programs including athletics (youth and adult), senior center services, Singleton Community Center programming, special events, and facility rentals.
• Bartlett Performing Arts and Conference Center

Quantifiable outcome

• Secured $1.35 million in grant funding for park infrastructure improvements
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights2 records

Direct peers

• City of Lakeland: Small Shelby County municipality (~13,000 residents) with comparable service portfolio — police, fire, parks, and water services — sharing the same regulatory and labor market environment as Bartlett.
• City of Smyrna: Tennessee city of ~55,000 residents with comparable municipal services including its own utilities, police, fire, parks, and library. Operates under the same Tennessee state regulatory framework as Bartlett.
• City of Collierville: Shelby County suburb of ~50,000 residents with comparable municipal services and demographic profile. Directly comparable on water/wastewater utilities, parks, and public safety delivery, and competes for the same growth-oriented residential and commercial base.
• City of Jackson: Tennessee city of ~70,000 residents operating a full-service municipal government including utilities, public safety, parks, and transit. Comparable in size, service breadth, and Tennessee regulatory environment, though in a different labor market.
• City of Hendersonville: Tennessee city of ~60,000 residents in the Nashville metro, very close to Bartlett in population and service profile. Useful peer for benchmarking suburban Tennessee municipal operating costs and revenue performance.
• City of Franklin: Tennessee city of ~85,000 residents with a comprehensive municipal services portfolio including water/wastewater, public safety, parks, and a performing arts venue (the Williamson County Performing Arts Center). Comparable scale and aspirational growth trajectory.
• City of Murfreesboro: Tennessee city of ~160,000 residents and county seat, operating a comparable full-service municipal portfolio (water/sewer, electric, police, fire, parks, library). Comparable in operational complexity though larger and more diversified than Bartlett.
• Town of Arlington: Shelby County municipality (~14,000 residents, fast-growing) operating its own police, fire, water, and parks functions. Comparable operating model at smaller scale; useful benchmark for how Bartlett's services could scale with continued growth.
• City of Germantown: Adjacent Shelby County suburb of ~40,000 residents operating a similar full-service municipal model — police, fire, water/wastewater, parks, recreation, library, and code enforcement — directly competing for residential retention and commercial tenants within the same Memphis metro.

Broad incumbents

• City of Memphis: Much larger Memphis metro anchor (~630,000 residents) that operates a broad portfolio of municipal services including its own utilities, public safety, parks, and libraries. Overlaps with Bartlett in the same labor market, regulatory environment, and shared regional issues (water supply, economic development), but operates at a vastly different scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/bartletttngov
• YouTubeyoutube.com/channel/UClHBiCOlUMYe3cbPSF7DrOA/live
• Facebookfacebook.com/pages/City-of-Bartlett/139973856167452
• Instagraminstagram.com/cityofbartletttn

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Bartlett