Gpit

What Gpit does

GPIT Informatikai Szolgáltató Kft. (operating as GPIT Services) is a private Budapest-based B2B IT services and software firm founded in June 2007 by Gábor Patay and Péter Bognár, both former managers of banking and IT operations at multinational financial institutions. The company serves European retail banks, IT service providers, and large enterprise IT departments, with a stated mission to provide high-quality IT services to the European IT market and propagate the ITIL/ISO 20000 industry standard. Its founders hold ITIL Expert / ITIL Manager and BS 15000 Consultant credentials.

The firm's offerings combine a proprietary software product with professional services. GPitiner, introduced in 2018, is an IT Service Management platform built on ITIL V3 and ISO/IEC 20000 with parameter-driven, extensively customizable workflows for IT service providers and enterprise IT departments. Complementing this product are FIS Profile® integrated banking system development, customization, and ongoing support services, plus IT consultancy covering shared service centre establishment, ITSM system review, quality assurance, and ITIL/ISO 20000 implementation. The company has held ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) certifications since 2008.

GPIT operates a dual revenue model: project-based and ongoing-support professional services revenue alongside GPitiner software licensing/subscription revenue, distributed through a consultative enterprise sales motion with a minimal digital marketing footprint (corporate website, GPitiner product site, and basic social/RSS channels). The firm is founder-owned and managed, with 11–50 employees, no disclosed external funding, no M&A activity, and a geographic focus on Central Europe.

Name

Gpit

Legal name

GPIT Informatikai Szolgáltató Kft.

Website

https://gpit.eu

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

GPIT Services is a Budapest-based B2B IT firm founded in 2007 providing ITIL/ISO 20000 IT service management software (GPitiner) and professional services—including FIS Profile banking system support and ITSM consultancy—to European retail banks, IT service providers, and large enterprise IT departments.

Ownership category

akta.pro rank

Product category

IT Service Management

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industry

IT Service Management (ITSM) Platforms (HDAEALAA)

Keywords

• IT service management
• ITIL consulting services
• Banking system support
• ITSM software platform
• IT consultancy services

Headquarters

HQ city

Budapest

HQ country

Hungary

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. IT System Development and Support: GPIT Services develops, customizes, and supports the FIS Profile® integrated banking system for financial institution customers. This represents a key service revenue stream involving ongoing support contracts and project-based development work.
2. IT Consultancy Services: Expert consultancy and implementation services covering shared service centre establishment, IT service management system reviews, quality assurance of IT service management projects, and design/implementation of ITIL V3 / ISO/IEC 20000 based IT service management systems. Revenue is generated through consulting engagements and project-based work.
3. GPitiner Software Licensing/Usage: GPitiner, the company's proprietary IT service management system, is offered as a product that can be licensed or subscribed to by IT service provider companies and large enterprise IT departments. The system is promoted via gpitiner.eu.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

GPIT Services develops, customizes, and supports the FIS Profile® integrated banking system for European retail banks and financial institutions. It also provides ITIL V3/ISO/IEC 20000-based IT consultancy, including shared service centre setup, ITSM system reviews, quality assurance, and design/implementation of IT service management systems. Its proprietary GPitiner ITSM platform is offered to IT service providers and large enterprise IT departments as a customizable, parameter-driven IT service management solution.

Product overview

GPIT Services offers a portfolio of IT service management solutions combining a proprietary software product with professional services. The core offering is the GPitiner ITSM platform (based on ITIL V3 and ISO/IEC 20000), complemented by FIS Profile banking system support services and IT consultancy services covering ITSM system design, implementation, and quality assurance. The company positions itself as bridging enterprise-grade rigor with SME agility.

Differentiator

Problem solved

Functional benefit

Brands

• GPitiner: IT Service Management system based on internationally recognised ITIL V3 and ISO/IEC 20000 standards, providing professional model for operating IT services with versatile functionality and customization options for IT service providers and large corporations.

Products and services

• GPitiner IT Service Management System An IT Service Management (ITSM) system designed according to internationally recognized ITIL V3 recommendations and ISO/IEC 20000 standard. It offers versatile, parameter-driven functionality with extensive customization to support IT service providers and large enterprise internal IT departments in planning, executing, and tracking IT operations through tailored processes.
• FIS Profile® Banking System Development and Support Services Development, customization, and ongoing support services for the FIS Profile® integrated banking system, enabling financial institutions to maintain and enhance their core banking operations.
• IT Consultancy Services Expert consultancy and implementation services covering shared service centre establishment, IT Service Management System reviews, quality assurance of ITSM implementation projects, and design and implementation of ITIL V3/ISO/IEC 20000 based IT Service Management Systems.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• FIS (FIS Profile®)coreTechnology or IntegrationGPIT Services specializes in providing FIS Profile® integrated banking system development, customization, and support services. This is a core technology partnership where GPIT acts as a specialized services provider for the FIS Profile® banking platform, serving European retail bank customers.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Ivanti: ITSM and IT asset management vendor with strong presence in mid-market and regulated industries. Competes with GPitiner for IT service management deployments in enterprise IT departments.
• ServiceNow: The dominant global enterprise ITSM platform vendor. GPitiner competes directly in ITSM tooling for IT service providers and large enterprise IT departments, although ServiceNow operates at far greater scale, with broader ESM and AI capabilities.
• Atlassian (Jira Service Management): Jira Service Management is an ITIL-aligned ITSM platform tightly integrated with the Atlassian dev/collaboration ecosystem. A frequent alternative to GPitiner for IT service provider and enterprise IT teams, particularly in software-driven organizations.
• BMC Software: Long-standing ITSM platform vendor (BMC Helix ITSM) targeting large enterprises with ITIL-aligned service management. Directly comparable to GPitiner in ITSM platform category, but with much broader product portfolio and global reach.
• Infosys: Global IT services and consulting firm with strong European banking client base and ITSM/digital transformation practices. Competes with GPIT for IT consultancy and managed service engagements at European banks.
• HCL Technologies: Global IT services firm with extensive ITSM consulting, ServiceNow/BMC implementation practices, and banking IT engagements across Europe. A broad competitor to GPIT's consulting and FIS Profile support offerings.
• Tata Consultancy Services (TCS): Large global IT services provider with dedicated banking, financial services, and ITSM practices serving European retail banks. Represents the scale end of the IT services competitive set GPIT operates in.
• ManageEngine (Zoho): Provider of ServiceDesk Plus and a broader IT management suite used by IT service providers and enterprise IT teams. A more affordable, broadly deployed alternative to GPitiner in the SMB/mid-market ITSM segment.

Emerging players

• SysAid: ITSM and service desk vendor historically strong among IT service providers and mid-sized enterprises. Closely comparable to GPitiner in target buyer profile and ITIL alignment.
• Freshworks (Freshservice): Cloud-native ITSM platform targeting mid-market and enterprise IT teams with a modern UI and AI features. Competes with GPitiner for organizations prioritizing ease of deployment and lower total cost of ownership.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/gpit-services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gpit