Diakonie Mark-Ruhr

What Diakonie Mark-Ruhr does

Diakonie Mark-Ruhr gemeinnützige GmbH is a regionally concentrated non-profit social welfare provider headquartered in Hagen, Germany, operating as the social services arm of three Protestant church entities (Diakonie Hagen/Ennepe-Ruhr, Evangelischer Kirchenkreis Hattingen-Witten, and Diakonisches Werk im Evangelischen Kirchenkreis Iserlohn) and as a member of the umbrella organization Diakonie Rheinland-Westfalen-Lippe. The company is registered as a gemeinnützige GmbH in Hagen and carries out an unusually broad portfolio that spans the full life course: ambulatory, day, and residential care for elderly and care-dependent persons; housing, vocational, and supported-employment services for people with disabilities (delivered through the DMR-TuW subsidiary and the Iserlohner Werkstätten/ISWE workshops); child daycare and youth welfare via Kitas across Iserlohn, Hagen, Altena, and Balve plus the Friederike-Fliedner-Berufskolleg and Fachhochschule der Diakonie; and counseling across debt, addiction, homelessness, migration, and legal guardianship issues, including the FUVsS specialist protection program operated in concert with Diakonie RWL.

The operating model is a directly delivered, owned-facility service network across ten municipalities in the Mark-Ruhr region (Hagen, Iserlohn, Märkischer Kreis, Schwerte/Kreis Unna, Schwelm, Hattingen, Witten, Altena, Balve), administered through physical offices and residential sites rather than a digital platform. Revenue is contract-driven and primarily non-discretionary in character: statutory long-term care insurance (Pflegekasse), statutory health insurance (Krankenkasse) at regulated Pflegesätze pricing, municipal social services contracts, church subsidies, and donations (via IBAN and PayPal channels). Adjacent non-care revenue is generated through Perspektiv gGmbH's social retail operations (CapBaumarkt, Tragbar) and through facility-management services (Grundstücks- und Immobilienmanagement, dia-service, dia-systems). Customer channels are referral-based — municipal social services, healthcare providers, churches, and community organizations — rather than commercially marketed. Governance is by a Verwaltungsrat (Supervisory Board) chaired by Superintendent Henning Waskönig, with two Managing Directors: Pfr. Matthias Börner (theological) and Dipl.-Kfm. Volker Holländer (commercial).

Name

Diakonie Mark-Ruhr

Legal name

Diakonie Mark-Ruhr gemeinnützige GmbH

Website

https://diakonie-mark-ruhr.de

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Diakonie Mark-Ruhr is a Hagen-based, non-profit Protestant social welfare provider delivering elderly care, disability services, youth and family support, counseling, and vocational programs across ten municipalities in Germany's Mark-Ruhr region, funded primarily through statutory care insurance and municipal contracts.

Ownership category

akta.pro rank

Product category

Social Welfare and Care Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Temporary Shelters (624221), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Child Day Care Services (8351)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Income Support & Cash Assistance Programs (BPAIAKAE), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Elderly care services
• Disability support services
• Social counseling services
• Child and youth welfare
• Non-profit healthcare

Headquarters

HQ city

Hagen

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Social Services Funding: Funding comes primarily from government social services contracts, health insurance reimbursements (Krankenkasse), long-term care insurance (Pflegekasse), and church subsidies. Additional revenue from donations and charitable contributions.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Diakonie Mark-Ruhr delivers a broad range of social welfare and care services across the Mark-Ruhr region of Germany, including elderly and nursing care (ambulatory, day, and residential), disability services (housing, vocational workshops, inclusion), child and youth welfare (Kitas, youth assistance, family support, vocational college), counseling (debt, addiction, migration, homelessness), and operational support (catering, property management). Services are funded through statutory insurance reimbursements, government contracts, church subsidies, and donations.

Product overview

Diakonie Mark-Ruhr operates as a multi-service social welfare organization offering a unified portfolio of care, support, and housing services across the Mark-Ruhr region. The organization is structured into distinct service divisions: Senioren und Pflege/Wohnen (elderly care and housing), Barrierefrei leben und arbeiten (disability services including Iserlohner Werkstätten vocational programs), Kinder und Jugend (child and youth services with Friederike-Fliedner-Berufskolleg vocational college), Unterstützung und Beratung (general counseling services including debt, addiction, and migration support), Kindertageseinrichtungen (daycare network), and Service/Catering/Gesundheit (operational subsidiaries). Subsidiaries include Perspektiv gGmbH operating social retail (CapBaumarkt, Tragbar), and dedicated integration and property management units.

Differentiator

Problem solved

Functional benefit

Products and services

• Senioren und Pflege / Wohnen Comprehensive care and housing services for elderly and care-dependent individuals, including ambulatory care, day care, and residential living options across the Hagen, Märkischer Kreis, Schwerte, Schwelm, Hattingen, and Witten regions.
• Barrierefrei leben und arbeiten Services for people with disabilities including residential support, vocational training, and inclusion programs. Encompasses Wohnen, Fördern und Begleiten (housing, support and accompaniment) and Arbeit, Leben, Qualität (work, living, quality) through the Iserlohner Werkstätten.
• Kinder und Jugend Professional support services for children, adolescents, and families including childcare facilities, youth assistance, career support, and school social work.
• Unterstützung und Beratung Wide-ranging counseling and support services for people in difficult life situations, including debt counseling, addiction services, migration support, housing assistance, and emergency relief.
• Kindertageseinrichtungen Network of daycare facilities (Kitas) operating in Iserlohn, Hagen, Altena, and Balve, with associated professional consultation services for early childhood education.
• Service, Catering und Gesundheit Operational services including dia-service, dia-systems, and a health and rehabilitation sports center in Niederwenigern.
• Iserlohner Werkstätten (ISWE) Vocational workshops and employment services for people with disabilities, providing work opportunities and integration support.
• Friederike-Fliedner-Berufskolleg Vocational college providing education for youth and young adults, operated by Diakonie Mark-Ruhr.
• Perspektiv gGmbH Social economy company offering the CapBaumarkt (social hardware store) and Tragbar (secondhand clothing store) retail operations with affordable goods and donation acceptance.
• Integrationsagentur Integration agency providing migration and integration services, co-organizer of the annual 'Vielfalt tut gut' diversity festival in Hagen.
• Grundstücks- und Immobilienmanagement Property and real estate management services supporting Diakonie Mark-Ruhr's facility operations.

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

16 partnerships are on record, tiered minor, core and major.

• Diakonie SchwerteminorOthersSeparate Diakonie organization operating independently in Schwerte area
• Schwerter NetzminorOthersLocal network organization in Schwerte
• Perspektiv gemeinnützige GmbHminorOthersNonprofit company providing social services including CapBaumarkt retail operations in Witten
• Inklusives LebenminorOthersOrganization focused on inclusive living
• Diakonie Rheinland-Westfalen-Lippe (Diakonie RWL)coreStrategic or Co-development PartnerUmbrella organization for Diakonie in North Rhine-Westphalia and Lippe. Diakonie Mark-Ruhr is a member. Diakonie RWL provides Fachstelle für Umgang mit Verletzungen der sexuellen Selbstbestimmung (FUVsS) and reporting mechanisms.
• Jugendring Hagen e.V.majorStrategic or Co-development PartnerCo-organizer of the 'Vielfalt tut gut' festival for diversity and integration in Hagen. Jointly organized with multiple social and cultural organizations.
• AllerWeltHaus Hagen e.V.majorStrategic or Co-development PartnerCo-organizer of 'Vielfalt tut gut' festival, focused on intercultural understanding and global citizenship
• Stadt Hagen (Fachbereich Jugend & Soziales)majorStrategic or Co-development PartnerMunicipal partner providing co-organization of diversity festival and integration programs
• Kommunales Integrationszentrum HagenmajorStrategic or Co-development PartnerPartner in integration efforts and co-organizer of diversity festival
• Kulturbüro HagenmajorStrategic or Co-development PartnerCultural office partner for festival programming, especially for 'Muschelsalat' concert series as part of Kultursommer 2026
• Integrationsagentur der Diakonie Mark-RuhrcoreStrategic or Co-development PartnerInternal integration agency providing integration services and co-organizing diversity events
• Iserlohner Werkstätten (ISWE)coreStrategic or Co-development PartnerWorkshop facilities for people with disabilities, partnered with Diakonie Mark-Ruhr Teilhabe und Wohnen (DMR-TuW) to organize events on self-determination and protection from sexualized violence
• Unabhängige Kommission des Bundes zur Aufarbeitung von sexuellem KindesmissbrauchmajorStrategic or Co-development PartnerFederal commission working on abuse prevention and documentation, providing expertise for Diakonie's protection programs
• Pro Familia Beratungsstelle Märkischer KreisminorStrategic or Co-development PartnerFamily planning and counseling service providing expertise on sexual rights education in easy language
• Evangelische Jugendhilfe Iserlohn-HagenminorStrategic or Co-development PartnerProtestant youth welfare organization, part of Diakonie's succession regarding past abuse cases
• Fachstelle für den Umgang mit Verletzungen der sexuellen Selbstbestimmung (FUVsS)coreStrategic or Co-development PartnerSpecialized department of Diakonie RWL providing guidance on sexual self-determination violations, supporting member facilities with prevention, counseling, and case processing

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Caritasverband Hagen e.V. Catholic welfare counterpart operating in Hagen and the Mark-Ruhr region, offering the same multi-service mix (elderly care, disability services, counseling, youth work) under a different confessional umbrella. Direct peer for market-share and referral dynamics.
• Diakonie Düsseldorf: Adjacent regional Diakonie member organization in NRW with a similar multi-service portfolio (elderly care, disability, youth, counseling). Closest direct structural peer in service breadth, with comparable funding mix and operating model.
• Deutsches Rotes Kreuz (DRK) — Kreisverband Märkischer Kreis / Hagen: Red Cross chapter operating elderly care, ambulatory services, youth and family support in the same catchment as Diakonie Mark-Ruhr. Directly comparable service portfolio and funding model.
• Korian Deutschland GmbH: One of Germany's largest for-profit care operators with nursing homes, assisted living, and ambulatory care. Direct competitor in the Senioren und Pflege segment of Diakonie Mark-Ruhr, though without the broader social-services portfolio.
• Diakonie Rheinland-Westfalen-Lippe (Diakonie RWL): Regional umbrella federation of Diakonie member organizations in NRW; Diakonie Mark-Ruhr is a member. Directly comparable structure (non-profit welfare, multi-service portfolio, church-affiliated) at a broader geographic scale, making it the closest structural peer.
• Arbeiterwohlfahrt (AWO) Bezirk Westliches Westfalen: Major secular welfare organization operating nursing homes, disability housing, youth services, and counseling in the same NRW regions. Directly comparable multi-service, multi-regional non-profit welfare model.
• Alloheim Senioren-Residenzen (part of Revera): For-profit German nursing home and assisted-living chain with multiple locations in NRW. Directly competes with Diakonie's residential elderly care capacity in the Mark-Ruhr region.

Broad incumbents

• Malteser Deutschland gGmbH: National Catholic welfare operator with ambulatory care, social counseling, and youth services across Germany. Overlaps with Diakonie's Unterstützung und Beratung division and ambulatory elderly services.
• Johanniter-Unfall-Hilfe Regionalverband Westfalen-Lippe: Large national welfare organization providing ambulatory care, hospice/palliative care, youth services, and emergency response in NRW. Broader footprint but overlapping service lines (especially ambulatory and elderly care).

Others

• Paritätischer Wohlfahrtsverband NRW: Umbrella association of non-confessional independent welfare organizations in NRW. Comparable in non-profit, multi-service welfare model and as a lobbying/coordination counterpart to Diakonie RWL.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/diakoniemarkruhr

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonie Mark-Ruhr