Commune De Waterloo, CPAS

What Commune De Waterloo, CPAS does

CPAS de Waterloo (Centre Public d'Action Sociale) is a Belgian public social welfare institution established under the Loi organique des CPAS of 8 July 1976 and operating under the Communal Administration of Waterloo in Walloon Brabant, Belgium. It is mandated by Article 23 of the Belgian Constitution and the CPAS organic law to guarantee social aid to every resident of the commune. The institution delivers a multi-service welfare portfolio directly: general social assistance (Service Social), family and elderly home-care services (Service d'Aide aux Familles et aux Aînés), residential elderly care through the Le Gibloux maison de repos et de soins with 118 places (individual rooms, double rooms, studios, and couple apartments for residents over 70), employment and socio-professional insertion services (ALE, Maison de l'Emploi with Forem), and digital inclusion via the Espace Public Numérique (EPN), a free public digital space staffed by Connectoo-certified animators. Governance is provided by an 11-member Conseil de l'Action Sociale that meets monthly, supported by a Bureau Permanent, a Comité Spécial du Service Social that examines individual aid files weekly, a Comité Spécial des Finances, and a Commission Repas; the CPAS President also sits on the Collègial communal, and the Comité de Concertation with council delegates meets quarterly. Distribution combines walk-in service at Rue François Libert 30, scheduled appointments with social workers, the on-site EPN at Chaussée de Bruxelles 434B, the Le Gibloux residence at Chemin du Bon Dieu de Gibloux 26, and the E-guichet online portal integrated with guichet-citoyen.be.

The underlying technology stack is intentionally lean and open-source: the CPAS website runs on the Plone CMS, developed and maintained in collaboration with iMIO intercommunale under a Free Software Foundation license, with accessibility conformance to the Belgian decree of 2 May 2019 verified through an Anysurfer audit and iMIO optimization. Data handling is compliant with EU Regulation 2016/679 (GDPR), and a Data Protection Officer (Madame Wan-Sook Nekkebroek) is named. Marketing and citizen communication run through the cpas.waterloo.be portal, the broader waterloo.be commune site, a Waterloo Info municipal newsletter, Waterloo TV, an official Facebook presence, and an E-guichet digital front door. The commercial product surface is not a unified SaaS platform but rather interconnected public-service modules.

The business model is that of a publicly funded welfare institution, not a commercial operator. CPAS is financed by Belgian federal, regional, and communal subsidies (including state recovery funds routed via SPP Intégration Sociale), social security contributions, and resident payments that are means-tested across most service lines; Le Gibloux publishes monthly accommodation tariffs and is the single largest disclosed revenue-generating line. Pricing models span free-of-charge services for job seekers and means-tested beneficiaries, published monthly fees for nursing-home accommodation, and unpriced public-regulatory goods such as employment integration and digital inclusion. Because CPAS holds a statutory monopoly on social-aid delivery within Waterloo, there are no commercial customers per se — the 'customer base' is the universal resident population of the commune (approximately 30,000 people), with primary segments comprising vulnerable individuals and families, elderly residents aged 70 and over, job seekers, digitally excluded residents, and families with children. No private equity, venture capital, or M&A activity is associated with the entity; no funding rounds, acquisitions, or restructuring events are disclosed in the input.

Name

Commune De Waterloo, CPAS

Legal name

Commune de Waterloo - CPAS (Centre Public d'Action Sociale)

Website

https://cpas.waterloo.be

Company type

Public

Operating status

Operating

Short description

CPAS de Waterloo is a Belgian public social welfare institution mandated by the Loi organique des CPAS to provide social assistance, family and elderly care, the Le Gibloux nursing home (118 places), digital inclusion (EPN), and employment services to all residents of the Waterloo commune in Walloon Brabant, Belgium.

Ownership category

akta.pro rank

Product category

Public Social Welfare Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Individual and Family Services (6241)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Single-Site CCRCs (HLADAEAE)

akta.pro secondary industry

Affordable / Middle-Market CCRCs (HLADAEAJ)

Keywords

• Public social welfare
• Social assistance services
• Elderly care services
• Digital inclusion services
• Public administration

Headquarters

HQ city

Waterloo

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public Social Welfare Services: CPAS operates as a public institution funded by government subsidies, social security contributions, and resident payments. Services include social assistance, family/elderly care, nursing home care, and employment assistance. The institution's mission is mandated by Belgian law (Loi organique des CPAS) to ensure social aid to all persons and families.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

CPAS de Waterloo is a public social welfare institution that delivers legally mandated social assistance, family and elderly care services, and digital inclusion support to all residents of the Waterloo commune in Belgium. Its core offerings include general social service support (Service Social), family and elder care assistance (Service d'Aide aux Familles et aux Aînés), the Le Gibloux nursing home with 118 places for elderly residents, and the Espace Public Numérique (EPN) providing free digital access and IT training. The institution is funded by government subsidies and serves as the sole public provider of statutory social aid in the jurisdiction.

Product overview

Commune De Waterloo, CPAS is a Belgian public social welfare center providing a comprehensive portfolio of public services to Waterloo residents. The offerings include core social services (social assistance, family/elder care), institutional care (Le Gibloux retirement home with 118 beds), digital inclusion (Espace Public Numérique), governance (Conseil de l'Action Sociale), and employment services. The broader commune administration also operates digital administrative services (E-guichet), sports facilities (Piscine Nausicaa), cultural services (music academy, libraries, senior cultural programs), and business support programs (digitalization grants, certified artisan initiatives). These services are accessed through the CPAS website (cpas.waterloo.be) and the main commune website (waterloo.be), functioning as interconnected public service modules rather than a unified software platform.

Differentiator

Problem solved

Functional benefit

Brands

• Le Gibloux: Maison de repos et de soins - Public nursing home and residential care facility operated by CPAS, with capacity of 118 places offering individual rooms, double rooms, studios, and apartments for couples.
• Espace Public Numérique (EPN)

Products and services

• Service Social General social assistance service providing support, guidance, financial aid, integration support, and emergency aid to Waterloo residents experiencing hardship or social exclusion.
• Service d'Aide aux Familles et aux Aînés Family and elder care assistance service providing household help, parental support, and daily living support to families with children and elderly residents in their homes.
• Le Gibloux - Maison de Repos et de Soins Public nursing home and care residence with 118 places including individual rooms, double rooms, studios, and couple apartments, accommodating residents over 70 requiring daily assistance, medical care, and social activities.
• Espace Public Numérique (EPN) Free public digital access center providing computer access, internet connectivity, and IT training workshops for job seekers, seniors, students, and residents, staffed by certified Connectoo animators offering guidance on administrative procedures.
• E-guichet - Démarches en Ligne Online administrative procedures portal enabling citizens to complete administrative tasks electronically, including electronic signatures via eID card readers, accessible through waterloo.guichet-citoyen.be.

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• iMIOcoreTechnology or IntegrationiMIO is an intercommunale that developed and maintains the CPAS website using the Plone CMS platform under open-source license. The website operates under free software license (Free Software Foundation). This is a long-term technology partnership for web infrastructure.
• Commune de WaterloocoreStrategic or Co-development PartnerCPAS operates under the umbrella of the Commune de Waterloo. The CPAS President is a member of the Collège Communal (Executive College). Joint coordination occurs through the Comité de Concertation with Council delegates meeting quarterly. The commune and CPAS share resources and coordinate on citizen services.
• ConnectoocoreTechnology or IntegrationConnectoo provides certification for digital inclusion animators. EPN staff are certified Connectoo animators who guide citizens in administrative digital procedures. The EPN also has a Connectoo certification label displayed on premises.
• Forem (Maison de l'Emploi Waterloo)minorStrategic or Co-development PartnerThe EPN collaborates with the Maison de l'Emploi (operated by Forem) located nearby, providing integrated employment assistance services to job seekers.
• CPAS de Waterloo Service d'Insertion Socio-professionnellecoreStrategic or Co-development PartnerThe EPN collaborates with the CPAS socio-professional integration service to provide coordinated support for job seekers and those seeking employment assistance.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Senior Living Group: Belgian operator of residential care homes and assisted living facilities. Comparable to Le Gibloux's elder care operations, though operating as a private-sector incumbent with a multi-site portfolio rather than a single public facility.
• Korian: Major European nursing home and long-term care operator with Belgian footprint. Comparable to the elder care segment (Le Gibloux) as a broad residential care incumbent, although operating at much larger scale across multiple European countries.
• Armonea: One of Belgium's largest private nursing home and senior care operators, managing dozens of residences across the country. Comparable to the Le Gibloux subsidiary of CPAS de Waterloo as a Belgian residential care provider, but operating commercially at scale.
• Orpea: European leader in residential care, assisted living, and home care services with operations in Belgium. Comparable in elder care service category to Le Gibloux, although structured as a private, multi-country group.

Direct peers

• CPAS de Woluwe-Saint-Lambert: Public social welfare center for Woluwe-Saint-Lambert in Brussels, providing social services, elder care, and digital inclusion. Comparable municipal-scale CPAS operating under identical Belgian legal framework.
• CPAS de Saint-Gilles: Belgian CPAS for Saint-Gilles commune, delivering social assistance, family aide, and elder care services. Structurally identical mandate and operating model to CPAS de Waterloo.
• CPAS d'Ixelles: Belgian CPAS for the Ixelles commune in Brussels, offering social services, elderly care, and employment support. Operates under the same legal mandate and serves a similar urban-suburban resident base as CPAS de Waterloo.
• CPAS d'Uccle: Belgian public Centre Public d'Action Sociale serving the Uccle commune in Brussels. Directly comparable as a statutory social welfare institution providing social assistance, family/elder care, and digital inclusion under the same Loi organique des CPAS framework.
• CPAS de Forest: Public social welfare institution for Forest commune in Brussels, providing social aid, family aide, and elderly care. Functions under the same legal framework and offers an equivalent multi-service CPAS portfolio to CPAS de Waterloo.
• OCMW Brussel (CPAS de Bruxelles): Bilingual public social welfare center for the City of Brussels, providing social aid, residential care, and reintegration services. Closest large-scale analogue to CPAS de Waterloo in terms of statutory mandate and multi-service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cpas.waterloo.be
• LinkedInlinkedin.com/company/commune-de-waterloo

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Commune De Waterloo, CPAS