aixTeMa

What aixTeMa does

GRÜN aixtema GmbH (operating as aixTeMa) is a German B2B technical service provider specializing in after-sales services for IT and electronics manufacturers. Headquartered in Aachen on an 8,000 sqm facility, the company delivers four integrated service pillars: a multilingual Support Center (7 languages), a Repair Center handling incoming quality checks, repair, rework, and refurbishment, a Logistics Center managing fulfillment and returns, and IT-Services for software configuration and IT landscape integration. Operations are scaled to 15,000+ support contacts and 10,000+ devices processed per month, with a stated ~90% first-contact resolution rate.

The company generates revenue through B2B service contracts with manufacturers (devolo, LANCOM Systems, ZZ Robotics, CyberLink, SPIE, TRIWO, and others), per-incident inspection and testing fees, refurbished networking hardware and spare-parts sales via its e-commerce shop (shop.aixtema.de), and a small subscription-based consumer offering (GRÜN IT Club) for seniors. In October 2024, GRÜN aixtema acquired ESCoor Service Systems — rebranded GRÜN ESCoor — adding a 3,000 sqm Lüneburg facility, ~50 employees, certified MTK capacity for medical technology products, and 100,000+ annual device throughput. The company is a wholly-owned subsidiary of GRÜN IT Group GmbH (18 subsidiaries, 470 total employees across the group).

Name

aixTeMa

Legal name

GRÜN aixtema GmbH

Website

https://aixtema.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

GRÜN aixtema GmbH is a German B2B after-sales service provider for IT and electronics manufacturers, offering multilingual technical support, device repair, logistics, and IT configuration services across 11,000+ sqm in Aachen and Lüneburg.

Ownership category

akta.pro rank

Headquarters

HQ city

Aachen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Technical Support Services: Provides 1st and 2nd-level technical support for IT and electronics manufacturers, including multilingual hotline, device configuration, troubleshooting, and complaint handling. Revenue generated through service contracts and per-incident fees. Achieves ~90% first-contact resolution rate across 15,000+ monthly contacts.
2. Repair & Refurbishment Services: Repair, rework, refurbishment, and incoming quality checks for electronic devices. Extends product lifecycles and contributes to sustainability goals through high reuse and recovery rates.
3. Logistics & Fulfillment: Full logistics process management including fulfillment and returns handling for manufacturer clients, covering the complete after-sales supply chain.
4. E-commerce (Parts, Accessories & Inspection Fees): Online shop selling spare parts (battery packs, power supplies, cables, mounting accessories), network equipment (Cisco, Sophos, Pulse Secure switches), and service fees (LANCOM inspection fees from €59.90, ZZ Robotics inspection fees from €59.50, general testing fees up to €1,337). Ships to Germany, Austria, Belgium, Luxembourg, and the Netherlands.
5. GRÜN IT Club Membership: Monthly membership fee covering digital literacy services for seniors including hotline, home-service, repair, training sessions, and club meetups. Part of corporate social responsibility initiative with six-figure investment; targets break-even over the medium term.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

GRÜN aixtema GmbH is a German technical after-sales service provider operating across 8,000+ sqm from Aachen, delivering integrated after-sales services for IT and electronics manufacturers. The portfolio spans four core pillars: a multilingual Support Center (technical hotline in 7 languages), a Repair Center (device repair, refurbishment, incoming quality checks), a Logistics Center (fulfillment and returns management), and IT Services (software configuration and integration). The company also operates an e-commerce platform for spare parts and accessories, and serves as a certified service partner for brands such as LANCOM, ZZ Robotics, and devolo.

Product overview

GRÜN aixtema GmbH is a German technical service provider operating across 8,000+ sqm in Aachen, offering integrated After-Sales services for IT and electronics manufacturers. The portfolio consists of four core service pillars—Support Center (multilingual technical hotline), Repair Center (device repair and refurbishment), Logistics Center (fulfillment and returns), and IT-Services (software configuration)—complemented by an e-commerce Online Shop selling spare parts and accessories. A subsidiary, GRÜN ESCoor (acquired October 2024), extends services from Lüneburg. As certified service partners for LANCOM, ZZ Robotics (Ambrogio), and devolo, they provide brand-specific repair, inspection, and support services. The GRÜN IT Club initiative addresses digital inclusion for seniors. The company processes over 15,000 support contacts and 10,000 devices monthly, operating for over 27 years as part of the GRÜN IT Group.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Center (Multilingual Technical Hotline) Multilingual technical hotline (7 languages) handling customer inquiries, consultation, complaint processing, and returns coordination for IT and electronics manufacturer clients. Provides 1st and 2nd-level support including device configuration and troubleshooting, with ~90% first-contact resolution rate and 15,000+ support contacts per month.
• Repair Center (Repair & Refurbishment) Technical repair, rework, testing, and refurbishment services for electronic devices including incoming quality checks. Increases product lifespan and supports circular economy outcomes; processes 10,000+ devices per month across 8,000+ sqm facility.
• Logistics Center (Fulfillment & Returns) Full-service logistics including order fulfillment and returns handling for IT and electronics manufacturers, covering the complete after-sales supply chain from order dispatch through returns processing.
• IT Services (Software Configuration & Integration) Software configuration services and IT landscape integration support, providing complex software configuration capabilities and assistance with integration and interconnection of IT systems. Offers a 360-degree service portfolio from individual services to fully integrated workflows.
• Online Shop (Spare Parts, Accessories & Service Fees) B2B/B2C e-commerce platform selling spare parts (battery packs, power supplies, cables, mounting accessories), network equipment (Cisco, Sophos, Pulse Secure), and service fees (LANCOM inspection fees from €59.90, ZZ Robotics inspection fees from €59.50, general testing fees up to €1,337). Ships to Germany, Austria, Belgium, Luxembourg, and the Netherlands.
• GRÜN IT Club (Senior Digital Inclusion Membership) Digital inclusion initiative providing seniors (60+) with IT training, personal hotline support, home-service visits, and repair assistance for PCs, tablets, and smartphones. Monthly membership fee covers hotline, home-service, repair, training sessions, and club meetups; ~200 active members, 2,000+ seniors trained since 2023.

Quantifiable outcome

• ~90% first-contact resolution rate in technical support, across 7 languages
• +4 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• ESCoor Service Systems GmbH & Co. KG (now GRÜN ESCoor GmbH & Co. KG)coreStrategic or Co-development Partner · 2 October 2024GRÜN aixtema GmbH (subsidiary of GRÜN IT Group GmbH) acquired all shares of ESCoor Service Systems GmbH & Co. KG from Lüneburg in October 2024. ESCoor is a technical service provider with 31 years of experience, 3,000 sqm facility, nearly 50 employees, and annual throughput of 100,000+ devices in IT, electronics, and medical technology. The acquisition creates a northern Germany presence and adds medical device metrological control (MTK) certification. Oliver Roßbruch (GRÜN aixtema CEO) becomes new CEO of GRÜN ESCoor; Philipp Skrotzki remains as Prokurist.

Scale indicators11 records

Recent moves6 records

Expansion highlights12 records

Market position

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/aixtema-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about aixTeMa