Florida Poison Information Center

What Florida Poison Information Center does

The Florida Poison Information Center Network (FPICN) is a state-designated public-health service that operates a 24/7, toll-free telephone hotline (1-800-222-1222) providing free, confidential expert medical advice on poison exposures to residents of Florida and the U.S. Virgin Islands. Founded in 1989 and headquartered in Jacksonville, FL, the network is structured as a regionalized model comprising three centers affiliated with major academic medical institutions: the Jacksonville center (University of Florida Health), the Miami center (University of Miami), and the Tampa center (Tampa General Hospital). The network is staffed by board-certified clinical toxicologists, Specialists in Poison Information (SPIs), and pharmacists, with continuous physician toxicologist backup available at all three sites, and provides real-time interpretation in over 240 languages through a partnership with Language Line.

The network's core service is expert triage and management guidance for poisoning exposures (medications, household chemicals, bites/envenomations, occupational exposures, and substance misuse), with calls routed through the national 1-800-222-1222 number and served by whichever center has the shortest queue. Beyond the hotline, FPICN operates public education programs, professional training for healthcare providers, and toxicology surveillance, and in 2023 launched an interactive public data dashboard to expose exposure, substance, and demographic trends. FPICN participates in the National Poison Data System (NPDS) maintained by the American Association of Poison Control Centers (AAPCC), contributing de-identified case data for national surveillance and research, and operates under the regulatory oversight of the Florida Department of Health.

FPICN is not a commercial entity. Services are provided at no cost to callers, and the network is funded through a combination of state appropriations (primarily the Florida Department of Health), federal grants, and host-institution support from its three academic partners. Call volume has stabilized in the 130,000–140,000 range annually after a COVID-19-driven spike (224,592 calls in 2020, of which 88,315 were COVID-related). The organization employs 11–50 staff across the three centers and maintains a public-facing operational philosophy centered on accessibility, clinical safety, and population-scale surveillance rather than revenue generation.

Name

Florida Poison Information Center

Legal name

Florida Poison Information Center Network

Website

https://floridapoisoncontrol.org

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

The Florida Poison Information Center Network operates a free, 24/7 statewide poison exposure hotline (1-800-222-1222) serving Florida and the U.S. Virgin Islands, delivered through three regional centers affiliated with the University of Florida, University of Miami, and Tampa General Hospital.

Ownership category

akta.pro rank

Product category

Public Health Services

SIC

Services-Health Services (8000)

akta.pro primary industry

Safety & Medical Contact Centers (AE Intake/Call Centers) (HLAGALAI)

akta.pro secondary industry

Pharmacovigilance, Medication Safety & Controlled Substance Diversion Monitoring (HLAFALAN)

Keywords

• Poison control services
• Toxicology consultation
• Emergency medical hotline
• Public health surveillance
• Poison prevention education

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government-Funded Public Health Services: State and federal government funded poison control center network providing free emergency services to Florida residents. Services are free and confidential to all callers. Administrative office hours are 8 a.m. to 4:30 p.m. EST, Monday through Friday, excluding major holidays.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Florida Poison Information Center Network operates a statewide 24/7 toll-free poison control hotline (1-800-222-1222) staffed by trained poison specialists including doctors, nurses, and pharmacists. It delivers emergency toxicology consultation, multilingual interpretation in 240+ languages, patient follow-up calls, poisoning prevention education, and an interactive public health data dashboard to Florida and U.S. Virgin Islands residents free of charge.

Product overview

Florida Poison Control Centers operates a unified network of three poison control centers (Jacksonville, Miami, and Tampa) providing 24/7 telephone hotline services (1-800-222-1222) for poison emergencies and prevention information. The core offering includes the hotline staffed by medical professionals, complemented by an Interactive Poisoning Data Dashboard for public health data analysis, Educational Materials catalog with bilingual safety resources, and Healthcare Professionals Resources including medical references. Additional services include Multilingual Interpretation Services supporting 240 languages and a Volunteer Program for community outreach.

Differentiator

Problem solved

Functional benefit

Products and services

• Poison Control Hotline Services 24/7 telephone hotline (1-800-222-1222) providing emergency poison prevention and management information for Florida and USVI residents, staffed by poison specialists including doctors, nurses, and pharmacists with extensive training in managing poisoned patients.
• Interactive Poisoning Data Dashboard Interactive web-based dashboard allowing users to analyze Florida poisoning data by calendar year, county, exposure site, management site, age range, and call category.
• Educational Materials Free brochures, posters, fact sheets and safety programs available in English and Spanish covering topics including medication safety, venomous snakes, plants, marine stings, pesticides, opioids, carbon monoxide, and more.
• Healthcare Professionals Resources Specialized resources for health professionals including FAQs, HIPAA guidance, Antidote Master List, Toxidromes reference, Fact Sheets, and EM Articles for managing patients with poison or toxic exposures.
• Multilingual Interpretation Services Interpretation services providing poison center assistance in 240 languages including Spanish, Haitian Creole, Russian, French, German, Chinese, and Vietnamese using Language Line Interpretation Services.

Quantifiable outcome

• 135,130 follow-up calls placed to patients in 2025 to check on their status
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• Language Line Interpretation ServicescoreTechnology or IntegrationProvides real-time interpretation services enabling the poison control center to assist callers speaking any of 240+ languages worldwide, including Spanish, Haitian Creole, Russian, French, German, Chinese, and Vietnamese.
• Florida Department of HealthcoreOthersPartnered during COVID-19 pandemic to operate the Florida Department of Health's COVID-19 hotline (1-866-779-6121), handling 88,315 calls in 2020 and 59,334 calls in 2021.
• America's Poison Centers (AAPCC)coreOthersNational association connecting Florida's centers to the broader poison control center network. Florida residents from other states seeking supplies are redirected to their respective state poison centers through this organization.
• U.S. Virgin Islands (USVI)coreOthersThe Florida/USVI Poison Information Center – Jacksonville provides poison control services to USVI residents in addition to its Florida service area.

Scale indicators7 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• California Poison Control System: Statewide poison control network serving California through UC San Diego's School of Pharmacy. Multi-site, state-funded poison center with comparable hotline, multilingual, and public education services.
• Cincinnati Children's Drug and Poison Information Center: Hospital-affiliated regional poison center providing 24/7 toxicology consultation and public education services — comparable in clinical staffing model (physicians, nurses, pharmacists) to FPICN.
• Upstate New York Poison Center: Regional poison center providing 24/7 emergency consultation and toxicology services in New York — comparable university-hospital-affiliated model with similar hotline and public education services.
• Maryland Poison Center: Statewide poison center at the University of Maryland School of Pharmacy providing 24/7 hotline and toxicology services — comparable in academic-affiliation model and public-health mission.
• Texas Poison Center Network: Statewide network of six poison centers serving Texas, providing 24/7 hotline and clinical toxicology services — highly comparable in scale and public-health mission to Florida's network.
• Georgia Poison Center: Statewide poison center providing 24/7 toxicology consultation, public education, and healthcare professional resources — directly comparable in mission and service delivery model.
• Rocky Mountain Poison & Drug Safety: Operates the Rocky Mountain Poison Center serving multiple states; one of the few poison centers operating as a more commercially structured entity, providing comparable 24/7 toxicology hotline and surveillance services.
• Illinois Poison Center: Statewide poison center serving Illinois, providing 24/7 emergency hotline and toxicology consultation. Operates under a single-center model and offers comparable clinical and educational services.
• NYC Poison Control Center (NYC PCC): Operated by Bellevue Hospital, this is one of the largest U.S. poison centers providing 24/7 emergency toxicology consultation — directly comparable in mission, structure, and service model to FPICN.

Broad incumbents

• America's Poison Centers: National industry association connecting all U.S. poison control centers. Florida Poison Information Center is a member, making this a coordinating/umbrella peer rather than a direct operational competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/flpoison

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Florida Poison Information Center