What MicroMates does

MicroMates (株式会社マイクロメイツ) is a Tokyo-headquartered Japanese IT services company founded in June 1989, operating as a wholly integrated subsidiary of TIS INTEC Group since July 2016. The company specializes in IT system user adoption support, providing a one-stop portfolio spanning manual creation, training and e-learning, IT helpdesk operations, and contact center outsourcing, alongside a newer line of business process visualization and DX services. MicroMates sells to large Japanese enterprises across insurance, manufacturing, finance, healthcare, trading, and consulting verticals, with 40+ named enterprise clients and long-tenured engagements dating back over two decades (e.g., Ricoh Japan contact center since 2005, Itochu Marubeni Steel SAP support since 2008). Headcount stands at 340 full-time employees across four offices in Tokyo, Sendai, Osaka, and Fukuoka, and the company holds ISO/IEC 27001:2022 and Privacy Mark certifications.

The company's product portfolio is organized around four functional pillars: 'transmit' (manual creation, content production), 'teach' (training and e-learning, delivered via the proprietary 楽々てすと君 e-learning platform), 'solve' (IT helpdesk and contact center operations, including quality improvement), and 'lead' (DX introduction support, PMO assistance, business process visualization). Core proprietary assets include the Process Flow Creator Excel-based automation tool (¥128,000 per account, ~90% workflow creation time reduction), the 楽々てすと君 cloud e-learning platform, and decades of accumulated Microsoft 365 and SAP/ERP training content. Revenue is generated through a mix of professional services engagements (manual creation, training, helpdesk staffing), managed services contracts (contact center operations), subscription services (e.g., 楽々てすと君 by simultaneous connection tier), and standalone software sales.

The most significant strategic shift since 2025 has been the build-out of an AI/Copilot adoption services franchise anchored on Microsoft 365 Copilot and Copilot Studio. This includes the AIまな部 (AI Manabu) annual subscription e-learning service launched in September 2025 (tiered per-account pricing, ¥120K–¥720K/year, targeting 10,000 users by FY2027), the Copilot Operation & Prompt Consultation Desk launched July 2026 (¥350K–¥750K per plan, targeting 50 customers by FY2028 with up to 30% workload reduction claim), Copilot Studio training (¥500K+), and quarterly-updated Copilot quick guides. Go-to-market combines direct enterprise field sales through account managers, content marketing (weekly blog, free PDF guides, free trial offers), webinars, and TIS INTEC Group referral channels. Geographic reach is domestic Japan only.

Name

MicroMates

Legal name

株式会社マイクロメイツ

Website

https://micromates.co.jp

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

MicroMates is a Tokyo-based Japanese IT services company specializing in IT system user adoption support — providing manual creation, training, e-learning, helpdesk, and contact center services to large Japanese enterprises, with a growing Microsoft Copilot adoption practice.

Ownership category

akta.pro rank

Product category

IT Services and Training

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Software Publishers (5132), Computer Training (611420)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• IT user adoption
• Manual creation services
• Contact center operations
• Microsoft 365 training
• Enterprise helpdesk

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Training and Education Services: Provides IT skills training, Microsoft 365/SAP/ERP user training, and Copilot adoption training. Revenue recognized per engagement, subscription (AIまな部), or per-seat licensing of content packs.
2. Manual and Documentation Creation: Creates operation manuals, business manuals, quick references, FAQ content, and training text materials. Sold as project-based engagements or retainer arrangements.
3. Help Desk and Contact Center Operations: On-site and off-site IT help desk services, call center operations, and quality improvement services. Billed per staff, per shift, or as managed service contracts.
4. AIまな部 Subscription: Annual subscription e-learning service for Microsoft Copilot. Priced per account tier (monthly or annual billing). Includes learning content and concierge support.
5. Copilot Operation & Prompt Consultation Desk: Monthly support package for Copilot users. Priced per plan tier (50, 100, 150 inquiries) with per-inquiry overage. Targets enterprise IT/DX departments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

MicroMates provides B2B IT system user adoption services to large Japanese enterprises, offering a one-stop portfolio spanning operation/business manual creation, IT skills training (Microsoft 365, SAP/ERP, Copilot), IT helpdesk staffing, contact center operations outsourcing, and DX/business process visualization services. The company also sells standalone software tools including Process Flow Creator, the Raku Raku Test-kun e-learning platform, and the AI Manabu Copilot adoption subscription service.

Product overview

MicroMates (株式会社マイクロメイツ) is a TIS INTEC Group company offering a broad portfolio of B2B services centered on IT system user adoption support and digital transformation. Its core offerings are organized into four interconnected service categories: (1) Documentation — manual creation, FAQ content, web manuals, localization, training text/video, and quick references; (2) Training & Education — instructor-led training, e-learning via 楽々てすと君 (Raku Raku Test-kun), and IT skills upskilling, with specific focus on Microsoft 365 and SAP/ERP systems; (3) Helpdesk & Contact Center Operations — IT helpdesk (onsite and offsite), contact center quality improvement, and contact center outsourcing; and (4) DX & Visualization — business process visualization, de-personalization, paperless support, PMO assistance, and BPR training. Recently, MicroMates has expanded into AI-driven services including AIまな部 (AI Manabu), a subscription e-learning service for Microsoft Copilot adoption, Copilot Studio training, and a Copilot operation/prompt consultation desk. Process Flow Creator is its flagship standalone productivity tool. The company operates a service-based model rather than a unified SaaS platform, with offerings delivered through professional services engagements, subscriptions (e.g., AI Manabu), and software sales (Process Flow Creator).

Differentiator

Problem solved

Functional benefit

Brands

• MicroMates: 株式会社マイクロメイツ (MicroMates Co., Ltd.) - IT system user adoption support services, manual creation, contact center operations

Products and services

• AI Manabu (AIまな部) Enterprise subscription e-learning service for Microsoft Copilot utilization and skill development, providing video content, quick guides, and a dedicated consultant/concierge for onboarding and continuous support. Targets organizations at any Copilot adoption stage from pre-adoption to advanced users.
• Raku Raku Test-kun (楽々てすと君) Cloud-based e-learning system combining learning, testing, and surveys, including optional content packs for Microsoft 365/Office skills and business skill upskilling. Used as the delivery platform for all MicroMates e-learning content.
• Copilot Operation and Prompt Consultation Desk Service Monthly support package for Microsoft 365 Copilot users providing prompt consultation and operation support, priced per plan tier by inquiry volume with per-inquiry overage. Targets enterprise IT and DX departments and claims to reduce inquiry workload by up to 30%.
• Copilot Studio Utilization Understanding Training Introductory Copilot Studio training covering overview, AI agent creation basics, and use cases, delivered online via Teams with demonstration and hands-on components plus post-training self-study assignments.
• De-personalization Support Service (脱属人化支援サービス) Visualization and de-personalization support service for business processes, evaluating tasks across multiple dimensions (workload, difficulty, manual availability, core/non-core classification) to prioritize and resolve knowledge concentration risks in client organizations.
• Manual Consulting Service (マニュアルコンサルティングサービス) Supports manual systemization and organization in minimum 3 months through three phases: current state analysis, manual organization, and awareness/familiarization. Helps enterprises standardize operations and accelerate decision-making.
• Paperless Work Support Service (脱紙業務支援サービス) Identifies and visualizes paper-based business processes to calculate cost savings from digitization, providing low-burden short-term analysis to build a business case for paperless transformation across the enterprise.
• Process Flow Creator Excel macro-enabled business flow auto-creation tool where users input work content into an Excel table and press a button to auto-generate process flows and Word-based operation manual templates. Sold as a perpetual single-user license.
• Contact Center Quality Improvement Service Call quality monitoring, evaluation, and feedback service for contact centers using proprietary evaluation sheets to score agent performance and provide targeted coaching and training to reduce complaints and improve consistency.
• Contact Center Operations Service Full outsourcing service for contact center operations including staffing, technology support, and ongoing quality management across multi-channel (phone, email, chat) operations for large Japanese enterprises.
• IT Helpdesk Service On-site or off-site IT helpdesk staffing and operations handling employee IT inquiries, trouble resolution, and support ticket management, including knowledge base development and FAQ delivery for self-service.
• Operation Manual Creation Service User-friendly operation manual and instruction manual creation service covering everything from 50-page handbooks to 10,000+ page large-scale system manuals, with specialization in SAP and Microsoft 365 manual creation.
• Business Manual Creation Service Business process manual creation based on client requirements, interviews, and workflow documentation, standardizing operations, improving efficiency, and supporting new employee onboarding at both department and enterprise scales.
• Microsoft User Adoption Support Service Comprehensive Microsoft product adoption support including Windows 11 migration, Microsoft 365 introduction, and Teams/Outlook/OneDrive training, offered through e-learning, video content, quick references, and classroom training formats.
• ERP (SAP) User Education Support Service One-stop ERP/SAP user education support covering education planning, manual creation, training, and helpdesk operations, supporting SAP S/4HANA and other ERP systems for large Japanese enterprises.
• Business Issue Visualization Service Low-burden short-term business process visualization and analysis service creating business structure diagrams, workload/skill analysis, and bottleneck identification across three plan tiers.
• BPR Basic Training Service Business Process Re-engineering introductory training combining lecture, workshop, and e-learning, covering BPR necessity, analysis methods, problem identification, and improvement strategies.
• PMO Assistant Service Project Management Office support service with two tiers (Expert and Secretariat) applying MicroMates' helpdesk, instruction, and content production expertise to project management support activities.
• Microsoft Copilot Training: Let's Get Started! Introduction Introductory Copilot training covering basic operations and usage examples for browser-based Microsoft Copilot, delivered as a 60-minute online session using Microsoft Teams with a free quick guide.

Quantifiable outcome

• Up to 30% reduction in IT/DX department inquiry workload through Copilot consultation desk
• +4 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• リコージャパン株式会社 (Ricoh Japan)coreStrategic or Co-development Partner · 1 January 2021Three-party collaboration with Ricoh Japan and Mitutoyo for Microsoft 365 deployment. Ricoh Japan provided technical infrastructure support; MicroMates handled user education, documentation, and post-deployment help desk. This three-party model was cited as a key success factor in the Mitutoyo M365 migration project.
• TISインテックグループ (TIS INTEC Group)coreOthers · 1 January 2016MicroMates is a wholly integrated subsidiary of TIS INTEC Group since July 2016 (prior to that, part of Agrex Group since June 2015). The group comprises ~20,000 employees and provides MicroMates with group client referrals, brand credibility, and access to group-wide IT service contracts.
• TOPPANデジタル株式会社 (TOPPAN Digital)minorStrategic or Co-development PartnerCo-developed 'Factory Business Diagnosis for NAVINECT' — a specialized business visualization service for manufacturing environments. MicroMates provides the investigation phase (field research and process analysis) while TOPPAN Digital provides the NAVINECT platform and consulting framework for manufacturing DX. The service focuses on identifying inefficiencies in factory floor operations.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Transcosmos: Major Japanese BPO/contact center operator with a comparable contact center outsourcing, help desk, and digital customer experience portfolio. Directly competes with MicroMates in contact center operations and IT helpdesk services for Japanese enterprises.
• Toppan Digital: DX services arm of Toppan Holdings; co-development partner with MicroMates on Factory Business Diagnosis for NAVINECT. Overlaps in business visualization, DX consulting, and digital transformation services for Japanese manufacturers.
• BellSystem24: Japan's largest contact center outsourcing provider, directly comparable to MicroMates' contact center operations and quality improvement services. Overlaps in CRM/BPO, help desk, and call center operations for enterprise clients.
• AvePoint Japan: Microsoft ecosystem specialist offering Microsoft 365 training, governance, and adoption services. Closely comparable to MicroMates' Microsoft user adoption support, Copilot enablement, and training offerings in the Japanese enterprise market.

Broad incumbents

• Fuji Soft: Diversified Japanese IT services company providing systems integration, embedded software, and BPO. Overlaps with MicroMates' IT helpdesk, training, and enterprise IT services offerings at greater scale.
• SCSK Corporation: Major Japanese IT services subsidiary of Sumitomo Corporation offering systems integration, ERP/SAP support, and managed services. Competes with MicroMates' SAP user education and broader IT services engagements.
• Otsuka Corporation: Large Japanese IT services and training provider with established Microsoft, CAD, and enterprise training offerings. Provides comparable enterprise training, help desk, and IT adoption services at greater scale.
• JBCC Holdings: Japanese IT services firm offering enterprise application support, help desk, and managed services. Comparable to MicroMates' helpdesk and managed services offerings, with broader enterprise reach.

Emerging players

• Intu-Mind: Smaller Japanese firm specializing in Microsoft 365 and Copilot adoption training; narrower product focus than MicroMates but operates in the same Copilot enablement niche.
• WingArc1st: Japanese document and data management software company. Adjacent peer to MicroMates' manual creation and documentation services, though focused on packaged document software rather than services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/micromates_t

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MicroMates