ServiceDO

What ServiceDO does

ServiceDO gGmbH is a 100% wholly-owned subsidiary of Klinikum Dortmund gGmbH, the second-largest municipal hospital in Germany, operating as an integrated captive healthcare support services provider. Founded in 2005 and headquartered at Beurhausstraße 40 in Dortmund, the company delivers five core service lines — catering (Küche/Catering), medical device reprocessing and sterilization (AEMP/ZSVA), cleaning and bed reprocessing (Zentrale Servicedienste), laundry supply (Wäscheversorgung), and internal/external logistics (Logistik) — to its parent hospital across three campuses: Klinikzentrum Mitte, Klinikzentrum Nord, and the Kinderklinik. Operational throughput is substantial for a captive subsidiary: approximately 4,000 lunches prepared daily using a Cook&Chill system (food cooled to 3°C and finished via induction or microwave at point of service) plus over 1,500 patient meals served daily, roughly 80,000 sterilization units processed annually, and approximately 150,000 m² of cleaned facility space.

The underlying technology stack is industrial and procedurally standardized rather than digital. The kitchen holds extended EU food hygiene approval and operates with FKE-certified OptiMix child nutrition standards via partnership with the Forschungsinstitut für Kinderernährung. The AEMP runs modern sterilization machinery producing 80,000 sterilization units per year under MPG (Medizinproduktegesetz) and DIN/ISO-compliant processes. An underground tunnel logistics system with electric tugger transport connects the campuses, supplemented by a fleet of trucks for external routes. The company maintains a workforce of more than 550 employees organized under dedicated Betriebsleitung (operations managers) for each service line.

ServiceDO's revenue model is managed-services contracting with its parent hospital on what is effectively transfer-pricing terms; the company is not externally sales-driven. External commercial activity is limited to daily meal delivery to over 30 daycare centers (Kindertagesstätten) and several Offene Ganztagsschulen (after-school care programs) in the North Rhine-Westphalia region, plus outsourced processing revenue from third-party textile washing (via a laundry partnership). No external fundraising, M&A activity, international expansion, app/API products, or third-party customers are disclosed. Pricing is not publicly disclosed, the company holds no patents, trademarks, or industry awards in the available material, and its marketing presence is limited to the corporate website and online job postings.

Name

ServiceDO

Legal name

ServiceDO gGmbH

Website

https://service-do.de

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

ServiceDO gGmbH is a 100% wholly-owned subsidiary of Klinikum Dortmund that delivers integrated captive support services — catering, medical device sterilization, cleaning, laundry, and logistics — across the hospital group's three Dortmund campuses.

Ownership category

akta.pro rank

Product category

Healthcare Facility Services

NAICS

Caterers (722320), Janitorial Services (56172), Support Activities for Transportation (488)

SIC

Services-Hospitals (8060), Services-Medical Laboratories (8071)

akta.pro primary industry

Restaurant & Catering Cold Delivery (TLAAAJAB)

akta.pro secondary industries

Catering & Large-Order Food Delivery (TLAAAHAI), Medical Devices & Diagnostics Temperature-Controlled Storage (TLALABAH), Pharmaceutical & Medical Device Packaging (GMP, Tamper-Evident, Cold-Chain Packs) (TLAIAGAI)

Keywords

• Healthcare facility services
• Hospital catering
• Medical device reprocessing
• Hospital cleaning services
• Healthcare logistics

Headquarters

HQ city

Dortmund

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Healthcare Facility Services: ServiceDO provides integrated support services to its parent company Klinikum Dortmund including catering, medical device reprocessing, cleaning, laundry, and logistics. Revenue is generated through service contracts with the hospital group.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

ServiceDO gGmbH is the integrated healthcare support services subsidiary of Klinikum Dortmund gGmbH, delivering four operational lines: catering (food preparation via Cook&Chill system with ~4,000 daily meals), medical device reprocessing/AEMP (~80,000 sterilization units per year), cleaning and bed reprocessing (~150,000 m²), and logistics (internal tunnel transport plus external truck fleet). It serves primarily its parent hospital group, plus a limited set of external customers (30+ daycare centers and several all-day schools).

Product overview

ServiceDO gGmbH is a unified healthcare service provider operating as a 100% subsidiary of Klinikum Dortmund gGmbH. The company offers an integrated portfolio of four core service lines: Catering (kitchen/food preparation), AEMP/ZSVA (medical product sterilization), Logistik (logistics and transport), and Zentrale Servicedienste (cleaning and bed reprocessing). These services are designed to support hospital operations comprehensively, covering food supply, sterile medical instruments, internal transport, and facility hygiene across multiple locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Catering / Küche Food preparation and meal delivery service that supplies patients, staff of Klinikum Dortmund, over 30 childcare facilities, and open all-day schools with meals. Produces approximately 4,000 lunches daily using the Cook&Chill system, with Mediterranean cuisine options and special diet consultations.
• AEMP / ZSVA (Sterilgutversorgung) Medical product reprocessing unit (Aufbereitungseinheit für Medizinprodukte / ZSVA) that sterilizes approximately 80,000 sterilization units annually for Klinikum Dortmund's surgical theaters, ambulances, and functional departments across three hospital locations using modern sterilization equipment and standardized procedures.
• Logistik Logistics services including food transport, medical product transport, medical equipment and consumables transport, disposal, textile supply, and moving/relocation services, using an electric tugger-based internal transport system and multiple trucks for external transport across the three hospital locations.
• Zentrale Servicedienste (ZSD) Central cleaning services covering approximately 150,000 m², including surface cleaning, basic cleaning, glass and frame cleaning, as well as decentralized and centralized bed reprocessing for Klinikum Dortmund.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Forschungsinstitut für Kinderernährung (FKE)coreStrategic or Co-development PartnerPartnership with the Research Institute for Child Nutrition for development and certification of OptiMix (Optimale Mischkost) meals. Meals for the children's clinic and daycare centers are certified according to FKE nutritional standards. This partnership ensures scientifically-backed nutrition for child meal programs.
• Wäschereipartner (Laundry Partner)coreStrategic or Co-development PartnerPartnership with an external laundry service provider for textile supply. Thousands of laundry items are processed daily through this partnership to supply clean textiles to hospital stations and provide staff uniforms. The partnership combines in-house textile management with external washing capacity.

Scale indicators6 records

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• Dussmann Group: German multi-service facility management company; offers cleaning, catering, security, and technical services to hospitals and large institutions. Largest German facility services competitor with overlapping scope.
• Piepenbrock Service Group: German family-owned facility services group; offers cleaning, catering, security, and maintenance to healthcare and industrial clients. National-scale competitor with similar hospital service portfolio.
• Gegenbauer Services Group: German facility services group; offers hospital cleaning, catering, and building services. Established German competitor with similar integrated service line structure.
• Klüh Service Management: German multi-service facility management; provides cleaning, catering, security, and personnel services to healthcare and commercial clients. Comparable integrated services model.
• Wisag: German facility services group; provides cleaning, catering, security, and technical services to healthcare and commercial clients. Major national-scale player with hospital relationships.

Direct peers

• Sodexo (Healthcare): Global integrated facility services and food services for healthcare; provides hospital catering, cleaning, and facilities management worldwide. Closest comparable in integrated service scope, scale, and customer base.
• Compass Group (Medirest): Healthcare food and support services division; serves hospitals globally with patient catering, retail food, and facilities management. Direct competitor in the same product category and customer segment.
• apetito AG: German institutional meal services provider; supplies frozen and chilled meals to hospitals, care homes, and childcare facilities. Strong overlap with ServiceDO on Cook&Chill-style catering for healthcare and daycare.

Regional players

• Dorfner Gruppe: German facility services company; provides cleaning, building, and grounds services to healthcare and commercial clients, primarily in southern Germany. Comparable cleaning services overlap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/servicedo-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServiceDO