Hertfordshire Care Providers Association

What Hertfordshire Care Providers Association does

Hertfordshire Care Providers Association (HCPA) is a not-for-profit membership organisation headquartered at Mundells Campus in Welwyn Garden City that supports adult social care providers across Hertfordshire through fully funded training, business services, and recruitment assistance. It was founded in 2007 and operates as the lead support body for the private, voluntary, and independent adult social care sector in the county under direct partnership with Hertfordshire County Council and the NHS, which fund or co-fund much of its programme delivery. HCPA administers the Hertfordshire Training Support Fund on behalf of the County Council, provides free recruitment via the Herts Good Care campaign, and delivers a curriculum spanning the Care Certificate, specialist clinical pathways, e-learning, and accredited leadership programmes such as Lead to Succeed.

The organisation runs a coordinated digital ecosystem including the Care Professional Academy (a platform for tracking training certificates, expiring qualifications, and member rewards, accessible via careprofessional.co.uk), a Provider Portal for employers to monitor staff training compliance, and the proprietary TEAMology Tool that underpins its Cultural Transformation Programme. It also operates a network of Approved In-House Trainers and Hertfordshire Assured Training Partners, a Support Service Directory for local care-sector services, and dedicated programme teams covering Connected Lives (health-social care integration), Business Development, StopFalls, Mock Inspection, Digital Transformation, and Impartial Assessor services. Its customer base comprises an estimated 700+ adult social care employers in Hertfordshire serving a workforce of more than 34,000.

Revenue mechanics combine recurring membership subscriptions, course fees for non-members and associate members (e.g. Lead to Succeed at £437.50+VAT, Cultural Transformation at £112.50+VAT), pass-through administration of publicly funded training grants (Hertfordshire Training Support Fund at £15-£40 per delegate, capped at £500 per provider site per year), and direct grant income from Hertfordshire County Council and the NHS. The Skills for Care Quality Assured Learning Service benchmark and a National Care Forum Associate Membership (2025-26) underpin its regulatory credibility, while a £500-per-site cap on annual training-fund claims creates a defined, recurring revenue ceiling per member provider.

Name

Hertfordshire Care Providers Association

Legal name

Hertfordshire Care Providers Association Ltd

Website

https://hcpa.info

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Hertfordshire Care Providers Association is a not-for-profit membership organisation that delivers fully funded training, recruitment support, and business services to adult social care providers across Hertfordshire, operating under direct partnership with Hertfordshire County Council and the NHS.

Ownership category

akta.pro rank

Product category

Adult Social Care Support Services

NAICS

Business Service Centers (56143)

SIC

Services-Facilities Support Management Services (8744), Services-Social Services (8300)

akta.pro primary industry

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

akta.pro secondary industry

HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL)

Keywords

• Adult social care training
• Care provider membership
• Workforce development
• Care sector recruitment
• Leadership development programs

Headquarters

HQ city

Welwyn Garden City

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Membership Fees: HCPA operates as a not-for-profit membership organization. Services are delivered to member care providers, with many services funded by health and social care partners including Hertfordshire County Council and the NHS.
2. Training Support Fund Administration: HCPA administers the Hertfordshire Training Support Fund on behalf of Hertfordshire County Council, providing financial contributions towards training delivered by Approved In-House Trainers or Assured Training Partners. Funding rates: £20-40 per delegate for Assured Training Partners, £15-30 per delegate for Approved In-House Trainers.
3. Course Fees (Non-Members): Non-members and certain membership tiers pay course fees. For example: Lead to Succeed at £437.50+VAT, Cultural Transformation Programme at £112.50+VAT, with funding reimbursement available through Learning & Development Support Scheme (LDSS).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

HCPA is a not-for-profit membership organization that supports adult social care providers in Hertfordshire through fully funded training courses and qualifications, a free recruitment service (Herts Good Care), business support and advisory services, leadership development programmes (INSPIRE), and administration of the Hertfordshire Training Support Fund. Its offerings span the Care Professional Academy platform for training tracking, the Provider Hub for business services, the Support Service Directory, and Connected Lives for health-social care integration.

Product overview

HCPA operates as a not-for-profit membership organisation offering a coordinated suite of services for adult social care providers in Hertfordshire. The core portfolio includes the Herts Good Care Recruitment service for free values-based staffing support, the Care Professional Academy platform for training tracking and staff rewards, the Hertfordshire Training Support Fund for funded staff development, and the HCPA Training Zone providing fully-funded courses and qualifications. Additional offerings encompass the Provider Hub for business support, Resource Library for sector guidance, Support Service Directory for local services, the INSPIRE Programme for leadership development including the Cultural Transformation Programme, Business Development Services for strategic growth, and Connected Lives for health-social care integration. The services work together to help care providers raise quality standards through training, recruitment support, and operational assistance.

Differentiator

Problem solved

Functional benefit

Brands

• Herts Good Care Recruitment: HCPA's free recruitment service supporting care providers to fill permanent front-line vacancies, educating providers on recruitment best practice, and campaigning to inspire the public to choose a career in care.
• Care Professional Academy

Products and services

• Herts Good Care Recruitment Free recruitment service supporting adult social care providers in Hertfordshire to fill permanent front-line vacancies, featuring values-based screening and recruitment best practice guidance.
• Care Professional Academy Free digital platform for care professionals to manage and track training courses and qualifications, log certificates, and access exclusive rewards and discounts, with a Provider Portal for employer training monitoring.
• Hertfordshire Training Support Fund Financial contribution scheme administered by HCPA on behalf of Hertfordshire County Council to support training development for care staff in the private, voluntary, and independent social care sector.
• HCPA Training Zone Comprehensive training and events platform offering fully-funded training courses, qualifications at all levels, e-learning, and leadership programmes for adult social care staff in Hertfordshire.
• INSPIRE Programme Leadership training and succession planning programme designed for care sector managers and emerging leaders, including the Cultural Transformation Programme, TEAMology Tool, and Skills for Care-aligned curricula such as Lead to Succeed.
• Provider Hub Support portal providing business services, guidance, mock inspection services, and operational resources for adult social care providers.
• Business Development Services Advisory and consultancy services supporting care providers with business growth, tender bid writing, strategic planning, and digital transformation.
• Connected Lives Programme facilitating health and social care integration, connecting care providers with NHS and local authority partners to improve outcomes for adults receiving care.
• Support Service Directory Searchable directory enabling care homes to find local support services in Hertfordshire.

Quantifiable outcome

• Fully funded training for HCPA members reducing workforce development costs by up to £500 per site per year through Training Support Fund
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Hertfordshire County Council (HCC)coreStrategic or Co-development PartnerHCC funds the Hertfordshire Training Support Fund administered by HCPA to support development of care staff in the private, voluntary, and independent social care sector. Many HCPA services are funded through this partnership, enabling free or reduced-cost access for members.
• NHScoreStrategic or Co-development PartnerHCPA works in partnership with NHS bodies as part of health and social care integration. The NHS is a key funder enabling HCPA to deliver services at reduced or no cost to care providers.
• Approved Training ProviderscoreChannel Partner/ Reseller/ DistributorNetwork of HCPA Approved In-House Trainers and Hertfordshire Assured Training Partners who deliver eligible training courses under the Hertfordshire Training Support Fund scheme.
• National Care Forum (NCF)minorStrategic or Co-development PartnerHCPA holds associate membership with NCF, a leading professional network for social care providers in the UK.
• Skills for CarecoreStrategic or Co-development PartnerHCPA holds the Quality Assured Learning Service (QACLS) benchmark and delivers Skills for Care learning programmes including Lead to Succeed, Coaching for Effective Leadership, and Understanding Performance Management.
• Care Professional AcademycoreStrategic or Co-development PartnerA related platform (careprofessional.co.uk) for managing and tracking training courses and qualifications, providing rewards and discounts to care professionals. HCPA integrates with this platform for certificate delivery and training tracking.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Care England: The leading representative body for independent adult social care providers in England. Both Care England and HCPA provide policy advocacy, training resources, and operational support to care provider members, with Care England operating nationally.
• Skills for Care: National workforce development organisation for adult social care in England. Both Skills for Care and HCPA deliver workforce planning, training quality benchmarks (QACLS), and leadership programmes to the adult social care sector, with Skills for Care operating at national scale.
• United Kingdom Homecare Association (UKHCA): Membership association for homecare providers in the UK. UKHCA delivers training, workforce guidance, and policy representation to homecare employers — directly comparable to HCPA's remit for the homecare segment in Hertfordshire.
• Care Providers Alliance: Coalition of the ten main adult social care provider associations in England. HCPA engages in the same policy and workforce development space as Care Providers Alliance members, making it a comparable representative/coordinating body for the sector.
• National Care Forum (NCF): UK membership body for not-for-profit adult social care providers. HCPA holds associate membership with NCF, and both organisations aggregate, represent, and provide resources to adult social care provider members across the UK.

Direct peers

• Surrey Care Association: County-level membership association for adult social care providers in Surrey. Operates a near-identical model to HCPA — county-based membership body delivering training, recruitment, business support, and council-funded services to local care providers.
• Lincolnshire Care Association (LinCA): County-level association representing independent adult social care providers in Lincolnshire. Directly comparable to HCPA in mission, structure, and service mix — training, workforce development, and council-supported initiatives for care providers.

Emerging players

• Associated Retirement Community Operators (ARCO): Trade body representing retirement and extra-care community operators in the UK. Adjacent to HCPA's remit — both serve providers of care and support to older adults, with overlapping policy and workforce concerns around the ageing population.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/hcpaltd
• Facebookfacebook.com/HertfordshireCareProvidersAssociation
• Instagraminstagram.com/hcpaltd
• LinkedInlinkedin.com/company/hertfordshire-care-providers-association

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hertfordshire Care Providers Association