Integrex

What Integrex does

Integrex (株式会社インテグレックス) is a privately held Japanese third-party compliance services firm founded in June 2001 and headquartered in Tokyo's Shibuya ward. The company operates the IntegreX Hotline—a neutral, independent whistleblowing and risk-information reception service launched in 2003 and currently running approximately 800 active helpline lines for many of Japan's leading corporations. Its core service spans four line types: internal employee/group-company hotlines, supplier lines (S1), auditor lines (for Corporate Governance Code compliance), and overseas reporting lines handled through its wholly-owned subsidiary TSUHO Support Center Co., Ltd.

The company's technology stack is centered on multilingual risk-reception infrastructure with regional compliance variants—Asia/America operations since 2013 and a GDPR-compliant European operation since 2017. Overseas operations were consolidated under the parent subsidiary in 2025 (Americas) and 2026 (EU). The Hot Press content platform, featuring quarterly legal commentary from major Japanese law firms, functions as a thought-leadership channel covering whistleblower protection law, CSDDD, GDPR, and China data export regulations. The firm divested its legacy SRI research business to SOMPO Risk Management in October 2020 and now focuses exclusively on hotline services.

Integrex generates revenue through recurring subscription contracts with Japanese enterprise clients, primarily sold via direct engagement with legal and compliance department buyers. Pricing is not publicly disclosed and is negotiated per client based on line count and service scope. The customer base is concentrated among large Japanese enterprises, with international exposure limited to Japanese multinationals' overseas subsidiaries. Marketing is driven by content (Hot Press), industry study sessions, and direct corporate sales rather than digital or channel-led acquisition.

Name

Integrex

Legal name

株式会社インテグレックス

Website

https://integrex.jp

Company type

Private

Founded year

2001

Operating status

Operating

Short description

Integrex is a Japanese third-party hotline operator, founded 2001, providing independent whistleblowing and risk-information reception services (employee, supplier, auditor, overseas lines) to approximately 800 helpline contracts for leading Japanese corporations, with GDPR-compliant coverage in Europe.

Ownership category

akta.pro rank

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Helpline/Risk Information Reception Services: Core B2B service providing third-party whistleblowing hotline operations for Japanese corporations. Revenue is generated through contracted helpline services, with approximately 800 active lines currently operating.
2. Overseas Reporting Support Services: TSUHO Support Center provides international whistleblowing reception services for Japanese companies' overseas subsidiaries, handling cross-border compliance and regulatory requirements.
3. Auditor Hotline Services: Specialized direct reporting line to company auditors, supporting corporate governance code compliance.
4. Supplier Hotline Services: S1 and S2 hotline services for supplier and stakeholder grievance handling.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

IntegreX operates a third-party whistleblowing and risk information reception service platform for Japanese corporations. The core offering is the IntegreX Hotline, supported by overseas reporting services through its wholly-owned subsidiary TSUHO Support Center covering Asia/America and Europe (GDPR-compliant), as well as specialized supplier and auditor hotlines. Services include anonymous intake, sustained communication with reporters, third-party verification, and corporate governance compliance reporting.

Product overview

Integrex operates as a unified hotline/whisteblowing service platform with the IntegreX Hotline as its core product, supported by three specialized service lines: the TSUHO Support Center (for Asia/America) and TSUHO Support Center Europe (for Europe) handle overseas whistleblowing with GDPR compliance, and the Hot Press provides compliance knowledge content. The S1/S2 Hotlines are add-on modules launched in 2023 to handle supplier reports and complaint mechanisms. The company also operates a 100% subsidiary, TSUHO Support Center Co., Ltd., for overseas operations.

Differentiator

Problem solved

Functional benefit

Brands

• インテグレックスホットライン (IntegreX Hotline): Core risk information collection and whistleblower hotline service launched in 2003, currently serving approximately 800 lines for Japan-leading companies.
• 海外通報サポートセンター (TSUHO Support Center)
• ホットプレス (Hot Press)

Products and services

• IntegreX Hotline (インテグレックスホットライン) Third-party risk information collection hotline service accepting whistleblower reports from employees, group company staff, suppliers, and auditors for Japanese corporations. Includes anonymous intake, sustained communication with reporters, and objective third-party monthly reporting to support Corporate Governance Code compliance.
• TSUHO Support Center (海外通報サポートセンター) Overseas whistleblowing support center operated by wholly-owned subsidiary TSUHO Support Center Co., Ltd., accepting reports of legal violations and serious risks from Japanese companies' overseas subsidiaries and affiliated entities in Asia and the Americas. Screens information subject to foreign export restrictions and forwards compliant reports to the Japanese parent company's internal reporting desk.
• TSUHO Support Center Europe (海外通報サポートセンター ヨーロッパ) European branch of the overseas whistleblowing support center, accepting internal reports of legal violations and major risks from European locations of Japanese companies in compliance with GDPR requirements.
• S1 Hotline - Supplier Hotline (S1ホットライン) Supplier-facing hotline service enabling acceptance of reports and complaints from overseas business partners and stakeholders of Japanese corporations.
• S2 Hotline - Complaint Handling Mechanism (S2ホットライン) Complaint handling mechanism service enabling acceptance of complaints from overseas business partners and stakeholders of Japanese corporations.

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• TSUHO Support Center Co., Ltd. (株式会社通報サポートセンター)coreOthers · 10 September 2013100% owned subsidiary established in September 2013 to handle overseas whistleblowing support services. Operates the TSUHO Support Center for accepting reports from overseas subsidiaries of Japanese companies, with screening capabilities for cross-border information transfer compliance.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• EQS Group: German integrity-compliance company offering whistleblower hotlines (via WhistleB acquisition), compliance cloud, and investor relations services. Comparable to Integrex as a third-party hotline operator expanding across European and Asian markets.
• Convercent (OneTrust Ethics & Compliance): US ethics-and-compliance platform (acquired by OneTrust) offering hotline, case management, and analytics. Direct competitor to Integrex in the enterprise hotline segment, with broader integrated GRC capabilities.
• NAVEX Global: US-based global leader in ethics-and-compliance software including whistleblower hotlines, case management, and policy management. The most direct global competitor to Integrex, with overlapping third-party hotline offerings for multinational enterprises.
• People Intouch (SpeakUp): Dutch independent speak-up and whistleblower hotline provider serving multinationals across Europe and beyond. Operates a similar third-party hotline model to Integrex with multilingual, anonymous reporting channels.
• WhistleB (EQS Integrity Line): Swedish whistleblower hotline service (now part of EQS Group) offering GDPR-compliant reporting channels. Closely comparable to Integrex's TSUHO Support Center Europe in functionality and cross-border compliance positioning.

Regional players

• RiskMonster: Tokyo Stock Exchange-listed Japanese compliance and risk management company offering internal reporting/whistleblowing services. Comparable Japan-based competitor in the third-party hotline market for Japanese enterprises.

Broad incumbents

• EY Japan Forensic & Integrity Services: EY's Japan-based forensic and integrity services practice provides hotline and whistleblower-related offerings to multinational and Japanese companies. Comparable to Integrex as a hotline provider, but bundled within a much wider advisory portfolio.
• PwC Japan Forensic Services: Big Four firm offering hotline, whistleblower, and forensic investigation services to Japanese enterprises. Competes with Integrex for large corporate compliance mandates as part of a broader consulting portfolio.
• KPMG Japan Risk Consulting: KPMG's Japan risk consulting practice includes hotline/compliance services for corporate clients. Competes with Integrex in the enterprise hotline segment while offering broader risk advisory services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrex