IT Monkey

What IT Monkey does

IT Monkey (Pty) Ltd is a privately held South African IT services company headquartered at 357 Rivonia Boulevard, Johannesburg, operating as a 100% black-owned Level 1 B-BBEE contributor. The company offers an integrated portfolio of nine productized service lines covering contract management, professional services, IT service management (built on the ITIL3 framework), business intelligence and analytics, software quality assurance testing, application lifecycle management, security services, service desk operations, and SaaS delivery. Its stated positioning is that of a digital transformation enabler for clients facing traditional IT environment challenges, combining consulting depth with operational delivery.

The underlying technology stack is principally a curated assembly of third-party vendor capabilities rather than proprietary platforms. In security services, IT Monkey resells and operates Mimecast's cloud-based email security, archiving, and continuity solutions (earning four Mimecast channel awards between 2020 and 2023), and offers dark web monitoring, vulnerability management with continuous network monitoring, and endpoint detection and response with malware remediation and root cause analysis. Other offerings draw on standard ITSM, BI, and QA tooling frameworks. There is no evidence of proprietary IP, patents, or in-house developed software platforms in the input.

IT Monkey's business model blends three revenue streams: professional services (business analysis, consulting, resourcing, system testing, project management), SaaS subscription-based pricing on a monthly billing cadence (with specific tiers not publicly disclosed), and managed security services. The go-to-market is consultative, enterprise field sales targeting enterprise businesses (primary segment) and government organizations (secondary vertical) in South Africa, with a stated corporate vision to grow into a global IT provider, though operational footprint is currently concentrated in Johannesburg.

Name

IT Monkey

Legal name

IT Monkey (Pty) Ltd

Website

https://itmonkey.co.za

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

IT Monkey (Pty) Ltd is a South African IT services firm offering digital transformation, managed security, and IT consulting to enterprise and government clients, operating as a 100% black-owned Level 1 B-BBEE contributor.

Ownership category

akta.pro rank

Product category

Managed IT and Cybersecurity Services

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• IT consulting services
• Managed security services
• Digital transformation
• IT service management
• Cybersecurity solutions

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Business analysis, consulting, resourcing, system testing, and project management services provided to clients requiring IT transformation support.
2. Software as a Service: Subscription-based pricing model providing accessibility, convenience, automatic updates, and scalability to customers.
3. Security Services: Deployment and management of cyber security products and services including email security, vulnerability management, endpoint detection and response, and dark web monitoring.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

IT Monkey (Pty) Ltd is a South African IT services company that delivers digital transformation and cybersecurity solutions to enterprise and public-sector clients. Its offerings span professional consulting, IT service management, business intelligence, software testing, application lifecycle management, and managed security services (including dark web monitoring, email security via Mimecast, vulnerability management, and endpoint detection and response), delivered alongside a cloud-based SaaS subscription model.

Product overview

IT Monkey is a South African IT services company offering a comprehensive portfolio of digital infrastructure solutions. The company provides an integrated suite of services organized into nine main offerings: Contract Management (with notification, tracking, and SLA tools), Professional Services (consulting and resourcing), IT Service Management (ITIL3 framework implementation), Business Intelligence and Analytics (data quality and governance), Software Quality Assurance Testing, Application Lifecycle Management, Security Services (including dark web monitoring, email security, vulnerability management, and EDR), Service Desk Centre, and Software as a Service delivery. The company operates as a 100% black-owned Level 1 B-BBEE contributor and serves clients through a combination of managed services and professional consulting engagements.

Differentiator

Problem solved

Functional benefit

Products and services

• Contract Management
• Professional Services
• IT Service Management
• Business Intelligence and Analytics
• Software Quality Assurance Testing
• Application Lifecycle Management
• Security Services
• Service Desk Centre
• Software as a Service

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• MimecastcoreChannel Partner/ Reseller/ DistributorIT Monkey has partnered with Mimecast, a leading email security provider, deploying their cloud-based email security, archiving, and continuity solutions. IT Monkey serves as a reseller partner earning multiple awards including Public Sector Partner of the Year (2020), Emerging Partner of the Year (2021), Reseller Partner of the Year (2023), and Reseller Technical Excellence (2023). The partnership involves deploying Mimecast security products to customers with ongoing proactive health checks and daily email queue monitoring.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• EOH Holdings: Large South African IT services and consulting firm providing managed services, software, and infrastructure across enterprise and public sector. Overlaps with IT Monkey's professional services and managed security offerings despite operating at much larger scale.
• BCX (Telkom Business Connexion): Large South African systems integrator and managed services provider owned by Telkom, offering cloud, security, networking, and IT services across enterprise and public sector. Overlaps broadly with IT Monkey's managed security and ITSM services but operates at much larger scale with broader geographic reach.
• Liquid Intelligent Technologies (Liquid C2): Pan-African technology provider delivering managed services, cloud, cybersecurity, and network services across multiple African markets. Comparable to IT Monkey in managed security and digital transformation services, with stronger cross-African geographic footprint that aligns with IT Monkey's expansion ambitions.
• NTT Data (formerly Dimension Data): Global IT services and managed services provider with a substantial South African presence, offering security, cloud, networking, and IT transformation. Competes with IT Monkey for South African enterprise and public sector managed services deals but at global scale.
• Altron (Allied Electronics Corporation): Diversified South African technology group providing managed services, networking, and security solutions to enterprise and government customers. Comparable in delivering integrated IT services in the South African market but at significantly larger scale and breadth than IT Monkey.

Regional players

• T-Systems South Africa: Subsidiary of Deutsche Telekom's T-Systems providing enterprise IT services, managed security, and digital transformation in the South African market. Competes with IT Monkey for mid-market and public sector managed services contracts locally.

Others

• Mimecast (direct vendor partner): The underlying email security and archiving vendor whose products IT Monkey resells and services as a channel partner. Not a direct competitor — instead, IT Monkey's productized security services are built on Mimecast's platform, making it the most material enabling technology relationship in the portfolio.

Direct peers

• Gijima (Gijima AST): South African IT services company offering managed services, security, and digital transformation to enterprise and public sector clients. Comparable head-to-head with IT Monkey in the domestic managed services and government-facing IT services market.
• Datacentrix: South African enterprise IT services and managed services provider offering security, cloud, and IT infrastructure solutions to enterprise and public sector clients. Directly comparable to IT Monkey's hybrid managed services / professional services / security portfolio and geographic market.
• Adapt IT (now part of Adcorp): South African IT solutions provider specializing in managed services, application development, and digital transformation for enterprise clients. Direct competitor in the local mid-market managed services and digital transformation space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ITMONKEY_ZA
• LinkedInlinkedin.com/company/it-monkey
• Facebookfacebook.com/itmonkey1

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Monkey