Student Connections

What Student Connections does

Student Connections, LLC is a U.S. higher-education services provider and a division of parent company Loan Science, headquartered in Indianapolis with an additional Austin office. Founded in 1960, the company serves 500-550+ colleges, universities, and community organizations with a suite of student-success solutions centered on student loan default prevention, debt-related correspondence, enrollment outreach, and financial wellness education. Its core offerings include Default Prevention (multi-channel outreach via phone, email, text, social, live chat, and chatbot), Debt Letters, Enrollment Outreach (US-based call center operations that generate tuition revenue for partner schools), CashCourse (a financial wellness platform covering funding college, managing finances, and loan repayment), My.StudentConnections.com (a free borrower-facing self-service portal), and Borrower Connect (a data-driven platform providing real-time cohort analytics and default-rate predictions).

The company is a registered Third-Party Servicer with the U.S. Department of Education (TPS ID: 77001416) and a BBB Accredited Business, both of which underpin its credibility in the regulated federal student-loan ecosystem. Student Connections generates revenue through multi-year subscription contracts with educational institutions; services are delivered free to students and borrowers. The firm reports supporting 8+ million borrowers across its campus footprint and provided counseling to 700,000+ borrowers during the federal payment pause, positioning it to benefit from rising cohort default rates as federal loan repayment resumed in October 2023.

Name

Student Connections

Legal name

Student Connections, LLC

Website

https://studentconnections.com

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

101–250 employees

Short description

Student Connections is a U.S. higher-education services firm (division of Loan Science) that helps 500+ colleges, universities, and community organizations reduce student-loan default rates through multi-channel outreach, enrollment campaigns, and financial wellness education delivered via CashCourse and Borrower Connect.

Ownership category

akta.pro rank

Product category

Higher Education Default Prevention Services

NAICS

Educational Support Services (61171), Educational Support Services (611710), Educational Services (611)

SIC

Services-Educational Services (8200), Loan Brokers (6163)

akta.pro primary industry

Student Loan Programs & Servicers (Public/Nonprofit) (EDADAHAE)

akta.pro secondary industry

Academic Support & Learning Assistance (Tutoring Centers) (EDALABAF)

Keywords

• Student loan default prevention
• Higher education financial services
• Enrollment outreach
• Financial wellness education
• Borrower counseling services

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Institutional Services Contracts: Student Connections is hired by hundreds of schools (colleges, universities, community organizations) to provide outreach, resources, and support to students. Schools pay for the services, which are provided free to students. The company generates revenue through service contracts with educational institutions for default prevention, enrollment outreach, and financial education services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Student Connections is a B2B education services provider that partners with colleges, universities, and community organizations to reduce student loan default rates and promote student success. The company delivers multi-channel borrower outreach (phone, email, text, social media, live chat) through a US-based call center staffed by trained borrower advocates, along with enrollment outreach campaigns, debt letter communications, and financial wellness education via the CashCourse platform. Services are paid for by schools and delivered free of charge to students and borrowers.

Product overview

Student Connections is a division of Loan Science providing a suite of student success solutions to educational institutions. The core portfolio includes four main service offerings: Default Prevention (multi-channel borrower outreach and counseling), Debt Letters (debt-related correspondence), Enrollment Outreach (recruitment and retention call center services), and Financial Education (via CashCourse platform). These services are supported by Borrower Connect, a data-driven platform with real-time reporting and cohort analytics, and complemented by My.StudentConnections.com, a free borrower-facing portal providing loan guidance and counseling resources. The company serves over 550 campuses supporting approximately 8 million borrowers.

Differentiator

Problem solved

Functional benefit

Brands

• CashCourse: A financial wellness tool providing interactive financial literacy modules for college students covering funding college, managing finances, boosting productivity, and repaying loans.
• My.StudentConnections.com
• Borrower Connect

Products and services

• Default Prevention Outreach and counseling services that help educational institutions reduce student loan cohort default rates through multi-channel communication campaigns including phone calls, emails, text messages, and social media, delivered via the Borrower Connect platform and a US-based call center.
• Debt Letters
• Enrollment Outreach
• CashCourse Interactive financial wellness platform that teaches students nonacademic skills for managing personal finances during school and beyond, including modules on funding college, managing finances, boosting productivity, and repaying loans.
• My.StudentConnections.com
• Borrower Connect

Quantifiable outcome

• Cohort Default Rate reduced from 19.6 to projected 16 or lower for Wallace State Community College
• +3 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• U.S. Department of EducationcoreOthersStudent Connections is a registered Third-Party Servicer (TPS ID: 77001416) with the U.S. Department of Education for student loan default prevention outreach. This regulatory relationship enables the company to legally provide outreach services to student loan borrowers on behalf of educational institutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ECMC: ECMC is a nonprofit group focused on student success, including student loan servicing and education programs. While operating at much larger scale and serving broader education mission, ECMC has overlap with Student Connections in default prevention and student loan counseling services for educational institutions.
• Nelnet (Great Lakes): Nelnet is a major student loan servicer that acquired Great Lakes Higher Education Corporation. While primarily a loan servicer rather than default prevention specialist, Nelnet/Great Lakes operates in adjacent student loan services space and serves many of the same educational institutions as Student Connections.

Direct peers

• Money Management International (MMI): MMI is a nonprofit credit counseling agency providing student loan counseling, debt management, and financial education services. Comparable to Student Connections in delivering free borrower counseling and financial wellness education, with overlap in default prevention for student loans.
• American Student Assistance (ASA): ASA is a nonprofit providing student loan counseling, default prevention, and career readiness services. Comparable to Student Connections in mission and target customer base (educational institutions and student borrowers), with similar focus on financial literacy and loan repayment support.
• Heartland ECSI: Heartland ECSI provides student loan servicing, default prevention, and campus-based solutions to colleges and universities. Directly comparable to Student Connections in serving higher education institutions with student loan outreach and counseling services.
• Inceptia: Inceptia is a division of National Student Loan Program (NSLP) that provides default prevention and financial education services to educational institutions. Directly comparable to Student Connections as both are Third-Party Servicers offering multi-channel borrower outreach, default aversion, and financial literacy programs to schools.
• GreenPath Financial Wellness: GreenPath is a nonprofit credit counseling organization providing student loan counseling, financial education, and debt management services. Comparable to Student Connections in providing free borrower counseling and partnering with educational institutions for financial wellness programs.

Emerging players

• Tuition.io: Tuition.io is an emerging platform providing student loan repayment benefits, often through employer partnerships. Represents a newer entrant in student loan support services with technology-driven approach, partial overlap with Student Connections' borrower support and financial wellness offerings.
• Summer: Summer is a fintech company offering student loan repayment benefits as part of employer 401(k) plans. Emerging player in student loan support space with technology-driven approach, partially overlapping with Student Connections' financial wellness and borrower support services.
• Edvisors / Edfinancial: Edfinancial Services is a student loan servicer providing federal and private loan servicing with a focus on customer service. Partial overlap with Student Connections in serving student borrowers, though Edfinancial operates more as a loan servicer than a default prevention specialist.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/StuConnections
• Facebookfacebook.com/StudentConnectionsOrg
• LinkedInlinkedin.com/company/student-connections
• Instagraminstagram.com/StudentConnections

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Student Connections