CITS

What CITS does

Complete IT Solutions Uganda Limited (CITS) is a privately held IT solutions company founded in 2016 and headquartered in Kampala, Uganda, with regional presence in Zambia (Lusaka) and Malawi (Lilongwe) through local partner entities. The company distributes a portfolio of security, enterprise, and communication technology solutions — combining next-generation firewalls (Sophos XGS, WatchGuard Firebox), backup and disaster recovery (Quorum onQ), endpoint protection, enterprise content management (Vicisoft EDMS and ERP), board management software, unified communications (Matrix SARVAM UCS), email marketing (Netcore), video conferencing (Poly), and SD-WAN/wireless networking (RAY) — alongside custom software and mobile app development, vulnerability assessment and penetration testing, IT audit services based on CoBIT, and certified ICT training programs.

Its core technology layer is principally third-party: CITS operates as a value-added distributor and systems integrator rather than an original product manufacturer, with its own development limited to customized software, Android/iOS apps, and process automation built on top of partner platforms (notably OCR/ICR-based forms processing inside its document management offering). The business model blends hardware and software distribution (one-time and license-based sales) with professional services (consulting, audit, training, custom development) and a growing subscription component through Quorum BDR and managed security offerings. Pricing is quote-based and not publicly disclosed, and revenue is generated through a hybrid direct sales motion combined with a reseller/partner network that targets banking and financial, healthcare, pharmaceutical, telecommunications, and small-to-mid-sized enterprise customers across East and Southern Africa.

Name

CITS

Legal name

Complete IT solutions Uganda Limited

Website

https://cits.co.ug

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Complete IT Solutions Uganda Limited (CITS) is a Kampala-based value-added IT distributor and systems integrator operating across Uganda, Zambia, and Malawi, reselling security, enterprise, and communications solutions from vendors such as Sophos, WatchGuard, Quorum, Vicisoft, and Matrix, and delivering custom software, IT audit, and certified training to banking, healthcare, telecom, and SMB customers.

Ownership category

akta.pro rank

Headquarters

HQ city

Kampala

HQ country

Uganda

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Distribution of Technology Solutions: Distribute cutting edge technology solutions, products and services with efficient logistics, vendor relationships, access to credit and technical skills transfer for reseller partners.
2. Direct Sales: Direct sales of ICT solutions, products and services to end customers alongside distribution model.
3. ICT Training & Consultancy: IT training services including certified courses such as CWASP, CPSP, CPFA, CDPP, CISSP, CDSP, SCCP, CTMA.
4. Customized Software & Mobile App Development: Custom software development and mobile app development services for clients.
5. Backup and Disaster Recovery Solutions: Quorum-based BDR solutions providing data security and business continuity services.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

CITS distributes and integrates third-party enterprise IT solutions (Sophos, WatchGuard, Quorum, Vicisoft, Matrix, RAY, NetCore, Poly) across Uganda, Zambia, and Malawi via direct sales and a reseller partner network. The company also delivers professional services including custom software and mobile app development, vulnerability assessment and penetration testing, IT audits, and certified ICT training. Its core revenue is generated from hardware/product distribution combined with recurring backup and disaster recovery subscriptions and project-based consulting engagements.

Product overview

Complete IT Solutions Uganda Limited operates as an ICT distribution company offering a portfolio of security, enterprise, and communication solutions across Uganda, Zambia, and Malawi. The core offering combines Sophos XGS Series and WatchGuard Firebox next-generation firewalls for network security, Quorum onQ for backup and disaster recovery, and Sophos Endpoint Security for server and endpoint protection. Enterprise solutions include Vicisoft ERP for financial, HR, and retail management, Vicisoft Board Management Software for governance, and the Enterprise Document Management System (EDMS) for document workflow and records management. Communication solutions encompass Matrix SARVAM UCS unified communications, NetCore email marketing, and Poly video conferencing solutions. The company also offers RAY wireless access points for intelligent networking, customized software and mobile app development services, ICT training programs, vulnerability assessment and penetration testing, and IT audit services. Hardware distribution includes Dell, Lenovo, Adobe, Cisco, IBM, HP, Epson, D-Link, and Ubiquiti products.

Differentiator

Problem solved

Functional benefit

Products and services

• Sophos XGS Series Firewall Next-generation firewall with Xstream architecture providing TLS inspection, deep packet inspection, network protection, and application acceleration for diverse, distributed, and encrypted networks. Sold to enterprise customers across East Africa as a CITS-distributed product.
• WatchGuard Firebox Comprehensive network security platform offering enterprise-grade security, threat visibility, SSL inspection, and built-in SD-WAN for improved network resiliency. Distributed by CITS to enterprise customers.
• Sophos Endpoint Security Server and endpoint security solution with Sophos MTR (Managed Threat Response) for protecting servers and endpoints from advanced threats. Distributed and supported by CITS.
• Quorum onQ Backup and Disaster Recovery Backup and disaster recovery solution providing One-Click Recovery of critical systems with automated virtual machine clones and incremental updates as low as 15 minutes. Distributed on a recurring subscription basis by CITS to ensure business continuity.
• Enterprise Document Management System (EDMS) Enterprise-grade electronic document management system enabling faster information retrieval, workflow management, and records management with security and access control, including Automated Forms Processing using OCR/ICR. Sold to enterprises needing digitised document workflows.
• Vicisoft ERP Comprehensive integrated product suite for planning and managing enterprise resources including Financials Management, HR & Talent Management, Sales & Distribution, and Retail POS. Distributed by CITS to enterprises.
• Vicisoft Board Management Software Enterprise board management software for conducting efficient board meetings with secure user authentication, conditional application access, quorum determination, and pre-configured scheduling. Distributed by CITS for governance teams.
• Matrix SARVAM Unified Communications Solution Unified Communication Solution engineered on collaboration, communication, messaging, and mobility pillars with video calling, email integration, presence sharing and BLF keys. Distributed by CITS for business telephony.
• NetCore Email Marketing Solution Email marketing solution enabling sending to millions with predictive segmentation, predictive engagement, send time optimization, and drag-and-drop responsive email template editor. Distributed by CITS for marketing teams.
• Poly Video Conferencing Solutions Video conferencing solutions including Poly Studio X5, X3, and P15 for meeting rooms with no PC or Mac needed. Distributed by CITS for enterprise collaboration.
• RAY Wireless Access Points and SD-WAN AI-backed wireless access points and SD-WAN products providing inbuilt Layer 7 firewall, CPE/Edge gateway, HSIA, Cloud WiFi 6, switches and edge routers with flexible licensing. Distributed by CITS for intelligent networking.
• Custom Software and Mobile App Development Custom software development and Android/iOS mobile app development services building scalable, high-performing applications with rapid innovation to accelerate time to market and minimise business risks. Sold to enterprises seeking bespoke applications.
• Vulnerability Assessment and Penetration Testing Security assessment services including web application security testing, network penetration testing, and automated port identification to identify exploitable vulnerabilities. Sold to enterprises needing security testing.
• IT Audit Services Security audits based on industry-accepted standards such as CoBIT, covering all aspects of security including people, processes, and technology. Sold to organisations requiring compliance assurance.
• ICT Training and Consultancy IT training programmes covering certifications including CWASP, CPSP, CPFA, CDPP, CISSP, CDSP, SCCP, and CTMA, alongside ICT consulting services for professional development and skills transfer. Sold to individuals and IT teams.
• Enterprise Hardware Products Distribution Distribution of enterprise hardware products from brands including Dell, Lenovo, Adobe, Cisco, IBM, HP, Epson, D-Link, and Ubiquiti. Sold to enterprises through CITS's direct and channel sales.

Quantifiable outcome

• 1-click instant recovery with Quorum BDR solutions
• +1 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability1 record

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• QuorumcoreTechnology or IntegrationQuorum provides backup and disaster recovery solutions including onQ platform for instant one-click recovery, high availability and DRaaS capabilities. CITS resells and distributes Quorum products in East Africa.
• SophoscoreTechnology or IntegrationSophos provides next-generation firewall, endpoint security, ransomware protection, access points and switches with synchronized security. CITS distributes Sophos security solutions.
• WatchGuardcoreTechnology or IntegrationWatchGuard provides network security platform with Firebox appliances, multi-factor authentication and secure Wi-Fi. CITS is an authorized partner for WatchGuard products.
• VicisoftcoreTechnology or IntegrationVicisoft provides ERP and Board Management Solutions. CITS distributes Vicisoft enterprise software solutions.
• MatrixcoreTechnology or IntegrationMatrix provides unified communications solutions including IP-PBXs, VOIP gateways, GSM gateways, IP phones, call center, CCTV, biometric and access control systems. CITS distributes Matrix products.
• RAYcoreTechnology or IntegrationRAY provides affordable SD-WAN wireless products with inbuilt Layer 7 firewall, CPE/Edge gateway, HSIA, Cloud WiFi 6, switches and edge routers. CITS distributes RAY networking solutions.
• NetcorecoreTechnology or IntegrationNetcore provides email marketing solutions with predictive segmentation, engagement optimization and send time optimization. CITS distributes Netcore email solutions.
• NII ConsultingcoreImplementation/ SI/ Consulting PartnerNII Consulting provides IT security assessment services including security audits, penetration testing and security certifications. CITS partners with NII Consulting for security services delivery.

Scale indicators3 records

Expansion highlights6 records

Direct peers

• Mustek Limited: JSE-listed South African IT distributor assembling and distributing enterprise hardware, software, and security products through a channel partner network. Closely comparable business model to CITS's hardware/software distribution + reseller motion.
• Pinnacle Holdings: South African IT distribution group with enterprise, retail, and cloud divisions distributing global brands through resellers. Comparable to CITS as a multi-vendor value-added distributor in the African market.

Broad incumbents

• Datatec: International ICT distribution and integration group with significant African footprint through Westcon-Comstor and Logicalis. Comparable to CITS as a multi-vendor distributor with managed-services and integration capabilities.
• Liquid Intelligent Technologies: Pan-African technology group providing connectivity, cloud, and cybersecurity solutions across multiple African markets. Comparable to CITS as a broader incumbent offering enterprise IT and security distribution at scale across the same continent.
• BCX (Business Connexion): Major South African systems integrator offering managed services, networking, security, and cloud to enterprises and telcos. Comparable to CITS in enterprise IT services delivery across African markets, but at meaningfully larger scale.
• Altron: JSE-listed South African technology group operating across IT distribution, managed services, and cybersecurity. Overlaps with CITS in security, networking, and enterprise software distribution across Africa.

Emerging players

• Performanta: Global cybersecurity specialist with an African practice delivering managed security, advisory, and identity services. Comparable to CITS in targeting African enterprises for security audits, VAPT and managed protection.
• BUI: Pan-African IT services and cybersecurity provider delivering identity, cloud, and security solutions from offices across the continent. Comparable to CITS in regional enterprise security focus, though more cloud- and Microsoft-centric.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/complete-it-solutions-uganda-limited

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITS