NHAS

What NHAS does

NHAS, legally 'Shelter, the National Campaign for Homeless People Limited' and operating as Shelter, is a UK-registered charity founded in 1971 and headquartered at 88 Old Street, London. The organization addresses housing and homelessness across two principal audiences: individuals in England and Scotland facing housing difficulties, who receive free advice and information services, and housing and debt professionals (solicitors, caseworkers, advisers), who are served by a dedicated Professional Resources platform. Core products include Shelter Legal (an online housing law reference), Practical Resources (caseworker tools, factsheets, templates), an Advice service staffed by expert advisers, Training and Events, News and Updates (legal commentary), Consultancy Services (mystery shopping, quality audits, systems change), and Policy and Research publications. A charity shop network sells donated goods to generate supplementary income.

Revenue is generated through five streams: donations and fundraising from individual and corporate supporters (the primary source), grants from institutional funders, charity shop retail proceeds, fee-for-service consultancy, and paid professional training and events. Distribution channels include a self-serve professional resources website, charity shops, direct advisory services, training events, and field-based consultancy. Marketing combines organic social across seven platforms, email subscriptions, content marketing, and community-led supporter engagement. The organization holds charity registration 263710 in England/Wales and SC002327 in Scotland, is authorized and regulated by the Financial Conduct Authority, and discloses no proprietary technology stack or AI capabilities.

Name

NHAS

Legal name

Shelter, the National Campaign for Homeless People Limited

Website

https://nhas.org.uk

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

51–100 employees

Short description

Shelter (NHAS) is a UK-registered charity founded in 1971 providing housing and homelessness advice, legal resources, training, and consultancy to individuals facing housing difficulty and to housing and debt professionals across England and Scotland.

Ownership category

akta.pro rank

Product category

Housing and Homelessness Charity Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Housing advice services
• Homelessness charity support
• Debt advice resources
• Professional training events
• Housing law guidance

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Fundraising: The organization receives donations from individual supporters, corporate donors, and fundraising campaigns. Donations are the primary source of funding for charitable activities.
2. Shop Proceeds: Revenue generated from charity shops selling donated goods and merchandise.
3. Consultancy Services: Fee-for-service consultancy offerings including mystery shopping, quality audits, and systems change services for partner organizations.
4. Training and Events: Revenue from professional training courses and events for housing and debt professionals.
5. Grants: Funding received from grant-making organizations and institutional funders to support specific programs and initiatives.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

NHAS (Shelter, the National Campaign for Homeless People Limited) is a UK registered charity delivering free housing and homelessness advice to individuals, alongside a suite of professional services for housing and debt practitioners. Offerings include Shelter Legal (online housing law guide), practical caseworker tools and templates, expert advice line for professionals, paid training courses and events, consultancy services (mystery shopping, quality audits, systems change), policy and research publications, and a network of charity shops that retail donated goods.

Product overview

Shelter England operates a multi-module professional platform offering specialized resources for housing and debt professionals. The core offerings include Shelter Legal (an online legal guide for housing law), Practical Resources (caseworker tools, guides, and templates), Advice for Professionals (expert adviser support), Training and Events (professional skills development), News and Updates (legal articles and commentary), Consultancy Services (mystery shopping and quality audits), and Policy and Research (publications and policy analysis). These integrated services form a comprehensive professional ecosystem supporting practitioners working in housing, homelessness, and debt advice sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Shelter Legal An online legal reference guide for housing and debt professionals, providing continuously updated legal information, case law, and statutory guidance for practitioners working in housing law and debt advice.
• Practical Resources A library of practical caseworker tools, guides, factsheets, and templates that support housing and homelessness professionals delivering frontline advice.
• Advice for Professionals Specialist expert adviser support service providing consultation on housing and debt questions raised by professional practitioners handling complex cases.
• Training and Events Paid professional training courses and events covering housing, homelessness, benefits, and related professional skills for housing and debt practitioners.
• News and Updates A news and commentary service delivering legal articles and expert analysis on housing policy developments and professional practice insights.
• Consultancy Services Bespoke consultancy offering for partner organizations including mystery shopping, quality audits, and systems change consulting to improve housing service delivery.
• Policy and Research Policy library, publications, and blog delivering research and analysis on housing policy issues to inform practice and advocacy.
• Charity Shop Network A network of physical charity shops selling donated goods and Shelter-branded merchandise, generating revenue to fund the charity's housing and homelessness activities.
• Housing Advice for Individuals A free public-facing housing advice service covering homelessness, private renting, tenancy deposits, benefits and debt, council housing, eviction, repairs, and mortgage repossession for individuals facing housing difficulties.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Working with Partners ProgramminorOthersShelter England operates a 'Working with Partners' program focused on policy and research collaboration, service improvement, and organizational partnerships. The specific partner organizations are not individually named in the professional resources section.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Centrepoint: Centrepoint is a UK charity supporting young people experiencing homelessness, offering accommodation, advice, and training. It overlaps directly with Shelter on homelessness advice and advocacy while focusing on the youth segment.
• NACRO: NACRO is a UK charity focused on housing, education, and justice for people facing disadvantage. It is comparable to Shelter on housing advice and advocacy for vulnerable populations, with overlapping professional training and policy functions.
• St Mungo's: St Mungo's is a UK charity providing accommodation, recovery, and prevention services for people experiencing homelessness. It is comparable to Shelter as a major national homelessness charity with frontline services and policy engagement.
• Depaul UK: Depaul UK is a homelessness charity supporting young people and adults through accommodation, prevention, and education programmes. Comparable to Shelter in mission and UK-centric operating model.
• Crisis (UK): Crisis is a UK national charity working to end homelessness through housing, advocacy, and research. It is a direct peer to Shelter, serving overlapping beneficiary populations across England with similar advice, campaigning, and research functions.
• Homeless Link: Homeless Link is the national membership body for homelessness charities in England, supporting service delivery, policy, and training. It is comparable to Shelter's professional-resources and training operations from a sector-infrastructure perspective.

Broad incumbents

• Citizens Advice: Citizens Advice is a large UK advice network covering housing, debt, benefits, and consumer issues. It overlaps with Shelter on free housing and debt advice, but operates across much broader social welfare subject areas.
• British Red Cross: The British Red Cross provides emergency support, refugee services, and community aid across the UK. It overlaps with Shelter in social support and emergency relief functions, but as a much larger humanitarian incumbent.
• Salvation Army UK: The Salvation Army UK delivers homelessness accommodation, charity retail, and social services nationally. It overlaps with Shelter on homelessness mission and charity retail revenue stream, but as a much broader faith-based social services organization.

Regional players

• Citizens Advice Scotland: Citizens Advice Scotland is the Scottish equivalent of Citizens Advice, providing free housing and debt advice. It is comparable to Shelter on housing advice service delivery but operates only in Scotland rather than Shelter's England-and-Scotland footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/sheltercharity
• Facebookfacebook.com/ShelterUK
• LinkedInlinkedin.com/company/national-homelessness-advice-service
• Instagraminstagram.com/sheltercharity/?hl=en
• TikToktiktok.com/@sheltercharity

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NHAS