What Aqualectra does

Aqualectra, legally The Curaçao Water and Power Company, is the sole government-owned producer and distributor of water and electricity on the island of Curaçao. The company is wholly owned by the Island Territory of Curaçao through Aqualectra Holdings, operates 22 distribution zones, and serves residential, commercial, industrial, and healthcare customers through a unified utility platform. It is the only regulated provider of these essential services on the island, with a stated reliability target of no more than six hours of electricity interruption per average customer per year.

The company's core technology stack centers on an Advanced Metering Infrastructure (AMI) rollout branded Meter Inteligente, with 30,000+ smart meters installed to date and a publicly stated goal of 90,000 by 2027. This is complemented by Prepago Inteligente, a 2026-launched digital prepaid electricity system that replaced the legacy Pagatinu token-based prepaid meters, and by the MiKuenta online customer portal that provides billing, payment, and consumption data access. Customer-facing operations are supported by branch service centers, a 24/7 contact center (0800-0135), WhatsApp-based invoicing, and scheduling integrations with Qtrac and Acuity. The company also manages PV/Green solar grid connections as a new product line, alongside time-of-use industrial tariffs and a tiered domestic tariff structure (electricity in XCG/kWh and water in XCG/m³, each with fuel-surcharge components).

Aqualectra generates revenue through five main streams: regulated electricity supply and distribution, water supply and distribution, one-time connection fees (with water connections within 10 meters of network free), prepaid electricity sales via Pagatinu/Prepago Inteligente, and water-truck delivery to off-grid locations at NAf 42.99–45.00 per m³. The go-to-market motion is direct-to-customer through the physical distribution grid, supplemented by digital self-service channels and a network of third-party payment points (Pagafasil, Pagomátiko) and bank integrations (MCB, Banco di Caribe, RBC, Vidanova). The company also processes waste-tax billing on behalf of Selikor, extending its administrative reach beyond core utility services.

Name

Aqualectra

Legal name

The Curaçao Water and Power Company - Aqualectra

Website

https://aqualectra.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Aqualectra is the sole government-owned utility company producing and distributing water and electricity across the island of Curaçao, serving residential, commercial, industrial, and healthcare customers through a regulated monopoly with an AMI smart meter rollout and digital self-service channels.

Ownership category

akta.pro rank

Product category

Water and Electricity Utility Services

NAICS

Utilities (221), Water Supply and Irrigation Systems (22131)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Community Choice Aggregation (CCA) / Municipal Aggregation Retail Supply (EUAGABAF)

Keywords

• Water utility services
• Electricity distribution
• Smart metering infrastructure
• Prepaid electricity systems
• Regulated utility monopoly

Headquarters

HQ city

Willemstad

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Supply Chain, Technology or R&D, Personnel, Operations

Revenue model

1. Electricity Supply and Distribution: Revenue from supplying and distributing electrical power to residential, commercial, industrial, and hospital customers. Tariffs are structured by customer class and consumption levels (tiered pricing for domestic customers). Tariffs include basic tariff plus fuel surcharge components.
2. Water Supply and Distribution: Revenue from supplying and distributing drinking water. Water tariffs vary by customer class (domestic, commercial, industrial, hospital) and consumption volume with tiered domestic pricing.
3. Connection Fees: Charges for new water and electricity connections. Water connections within 10 meters of existing network are free; network extensions are partially charged. Electrical connections require deposit and connection fees paid in advance.
4. Water Truck Delivery: Sale of water delivered by water truck to locations not on the distribution network. Price is NAf 42.99 per m³ for domestic use and NAf 45.00 per m³ for industrial (demi water).
5. Prepaid Electricity (Pagatinu/Prepago): Prepaid electricity sales where customers purchase credit in advance. Tariffs are stepped based on monthly cumulative consumption (250 kWh and 350 kWh thresholds for domestic).

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels12 records

Core offering

Aqualectra is the sole regulated producer and distributor of potable water and electrical power for the island of Curaçao, serving residential, commercial, industrial, and healthcare customers through a physical grid network. It bills customers via usage-based tariffs using conventional, smart (Meter Inteligente), and prepaid (Pagatinu / Prepago Inteligente) metering systems, supported by the MiKuenta online portal and branch service centers. Additional services include new connections, disconnections, claims, payment agreements, meter relocations, and water truck delivery.

Product overview

Aqualectra operates as Curacao's primary utility company offering a unified platform of water and electricity services. The core offerings include conventional and smart meter systems (Meter Inteligente for postpaid smart meters and Prepago Inteligente for prepaid smart meters) which are replacing the legacy Pagatinu prepaid system. Customer-facing digital services are delivered through the MiKuenta online portal for account management, bill viewing, and usage tracking. Additional services include new connections, disconnections, meter relocation, claims processing, payment agreements, and water truck delivery. The product portfolio integrates with external payment providers (Pagafasil), banks (MCB, Banco di Caribe, RBC, Vidanova), scheduling systems (Qtrac, Acuity), and WhatsApp for customer communications.

Differentiator

Problem solved

Functional benefit

Brands

• MiKuenta: Online customer portal for viewing bills and managing accounts
• Pagatinu
• Meter Inteligente
• Prepago Inteligente

Products and services

• Meter Inteligente (Smart Meter) Digital smart meter system that automatically reads and transmits electricity and water consumption data to Aqualectra in real-time, replacing manual meter reading with remote digital collection. Targeted at residential, commercial, and industrial customers across Curaçao.
• Prepago Inteligente (Smart Prepaid System) Prepaid smart electricity system replacing the legacy Pagatinu, allowing customers to prepay for electricity, top up at Pagafasil points, receive real-time balance notifications, and manage accounts online at prepago.aqualectra.com. Targeted at residential and small commercial prepaid customers.
• MiKuenta Online Customer Portal Online customer self-service portal for postpaid customers to view bills, payment history, 12-month billing history, consumption data, manage multiple accounts, and enable paperless billing. Targeted at all Aqualectra postpaid customers.
• Pagatinu (Legacy Prepaid Meter System) Traditional prepaid electricity meter system where customers purchase credit and enter token codes to recharge. Stepped tariffs based on monthly cumulative consumption (250 kWh and 350 kWh thresholds for domestic). Being phased out in favor of Prepago Inteligente. Targeted at legacy residential prepaid customers.
• Meter Registry (Monthly Consumption Registration) Online service allowing customers to register their monthly water and electricity consumption readings, supporting both conventional meters and solar (PV) installations. Targeted at customers with conventional meters not yet upgraded to Meter Inteligente.
• Claims Management Service Service for customers to submit damage compensation claims for property damage caused by water or power supply issues, including voltage problems or brown water incidents. Targeted at all Aqualectra customers affected by service issues.
• Payment Agreement Service Service allowing customers to request payment arrangements for overdue bills, with customer service contact to agree on terms. Targeted at residential and commercial customers with overdue invoices.
• Service Connection (Water & Electricity) New connection services for water and electricity supply to residential and commercial premises, including inspection coordination with D.O.W. for electrical installations. Water connections within 10 meters of existing network are free. Targeted at new construction and developers.
• Service Termination Service for terminating electricity and/or water supply contracts, including PV/Green meter disconnection options. Targeted at customers ending their utility service due to relocation or property transfer.
• Meter Relocation Service Service for relocating water meters, electricity meters, low voltage networks, service pipes, and poles. Targeted at property owners requiring infrastructure relocation.
• Refund Service Service for requesting refunds for security deposits, overpaid amounts, financial corrections, or other reasons. Targeted at all Aqualectra customers with eligible refund claims.
• Water Truck Delivery Water delivery service by truck to locations not connected to the distribution network. Domestic pricing NAf 42.99/m³ and industrial (demi water) NAf 45.00/m³, with 2 working days delivery. Customers must have 8 drums to receive 1 m³. Targeted at off-grid residential and industrial customers.
• Electricity Supply and Distribution Core electricity utility service: generation, transmission, and distribution of electrical power to residential, commercial, industrial, and hospital customers under tiered, time-of-use, and flat-rate tariff structures with fuel surcharge. Targeted at all Curaçao consumers requiring electrical power.
• Water Supply and Distribution Core water utility service: production and distribution of drinking water to residential, commercial, industrial, and hospital customers under tiered domestic and flat commercial/industrial tariffs with fuel surcharge. Targeted at all Curaçao consumers requiring potable water.

Quantifiable outcome

• Maximum 6 hours of electricity interruptions per average customer per year (target since 2015)
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• PagafasilcoreChannel Partner/ Reseller/ DistributorPagafasil operates payment points and top-up locations where Aqualectra customers can pay their utility bills and purchase prepaid electricity credit. The network includes multiple physical locations throughout Curaçao for customer convenience.
• PagomátikocoreChannel Partner/ Reseller/ DistributorAlternative payment point network for Aqualectra bill payments, providing customers with additional locations to settle utility invoices.
• D.O.W. (Department of Works)coreStrategic or Co-development PartnerGovernment department responsible for inspecting and approving electrical installations before Aqualectra connections. All new electrical connections require D.O.W. inspection approval of the electrical installation and submission of inspection cards and technical drawings.
• SelikorcoreImplementation/ SI/ Consulting PartnerWaste tax collection agency. Aqualectra handles waste tax billing and collection on behalf of Selikor, and processes waste tax exemption requests for eligible customers (AOV pensioners, empty property owners, etc.).
• MCB (Mutual Bank)coreChannel Partner/ Reseller/ DistributorBanking partner for automatic payment arrangements and bill payments. Customers can set up automatic bank debits for Aqualectra invoices through MCB.
• Banco di CaribecoreChannel Partner/ Reseller/ DistributorBanking partner for automatic payment arrangements and bill payments.
• RBC (Royal Bank of Curaçao)coreChannel Partner/ Reseller/ DistributorBanking partner for automatic payment arrangements and bill payments.
• VidanovacoreChannel Partner/ Reseller/ DistributorBanking partner for automatic payment arrangements and bill payments.
• EFQM (European Foundation for Quality Management)minorStrategic or Co-development PartnerAqualectra uses the EFQM Excellence Model framework for its planning and control management system, providing a structured approach to quality and performance management.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bahamas Power and Light (BPL): State-owned electricity utility for the Bahamas, serving multiple islands. Comparable as a government-owned Caribbean utility provider with regulated monopoly structure and similar capital intensity.
• Bermuda Electric Light Company (BELCO): Sole provider of electricity to Bermuda, owned by Liberty Group (part of Algonquin Power). Direct peer as an island monopoly utility with similar scale, climate exposure, and fuel import challenges.
• Barbados Light & Power Company: Subsidiary of Emera Inc. providing electricity generation, transmission, and distribution across Barbados. Direct peer as a Caribbean monopoly utility with similar scale, generation mix challenges, and tariff regulation.
• Belize Electricity Limited (BEL): Sole distributor of electricity in Belize, majority-owned by Fortis Inc. Comparable as a Caribbean utility with regulated monopoly franchise, similar customer mix, and infrastructure modernization challenges.
• Jamaica Public Service Company (JPS): Sole distributor of electricity in Jamaica, majority-owned by Marubeni Corporation. Comparable as a Caribbean monopoly utility with similar scale, customer base, and ongoing grid modernization initiatives (smart meter rollout).
• Caribbean Utilities Company: Investor-owned electricity provider for Grand Cayman, Cayman Islands. Direct peer as a Caribbean island utility serving a small population with monopoly franchise rights and similar customer mix (residential, commercial, industrial). Listed on the Toronto Stock Exchange, providing a relevant public-market valuation reference.
• Saint Lucia Electricity Services (LUCELEC): Sole provider of electricity to Saint Lucia, listed on the Eastern Caribbean Securities Exchange. Direct peer as a Caribbean island monopoly utility with similar regulatory and operational profile.
• Virgin Islands Water and Power Authority (WAPA): Public corporation providing water and electricity to the U.S. Virgin Islands. Highly comparable to Aqualectra as a government-owned, multi-island (or single-island) water and power utility with combined service portfolio, similar operational and capital structure.
• Grenada Electricity Services (GRENLEC): Sole electricity provider for Grenada, Carriacou, and Petite Martinique. Comparable as a small Caribbean island monopoly utility with similar scale and customer base to Curaçao.
• FortisTCI (Turks and Caicos Islands Electricity): Subsidiary of Fortis Inc. providing the sole electricity service in the Turks and Caicos Islands. Comparable as a regulated island utility monopoly with similar scale, customer base, and operating environment to Curaçao.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AqualectraC
• YouTubeyoutube.com/channel/UCe6o2ockko1YZ_IX8W1XLBA
• Facebookfacebook.com/AqualectraUtilityCuracao
• LinkedInlinkedin.com/company/aqualectra-utility

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aqualectra