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Doctor Telephone

Full company profile

uuid00356pe

Namestring
Doctor Telephone
Legal namestring
AERZTEFON AG
Websiteurl
aerztefon.ch
Company typeenum
Private
Founded yearint
1970
Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersZürich, Switzerland
HQ citystring
Zürich
HQ countrystring
Switzerland
HQ regionstring
Europe
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
medical triage services, telephone emergency hotline, physician referral network, emergency duty scheduling, healthcare helpline services
Industry3 codes
1Nurse Triage & Clinical Call-Center Teletriage Platforms
CodeHLALAJACPrimaryYes
2Virtual Urgent Care & On-Demand Teletriage Services
CodeHLAFADAJPrimaryNo
3Emergency Dental Triage & Tele-Dentistry Services
CodeHLABALAJPrimaryNo
NAICS code2 codes
  • Ambulatory Health Care Services621
  • Offices of Physicians62111
SIC code2 codes
  • Services-Health Services8000
  • Services-Offices & Clinics Of Doctors Of Medicine8011
Product category
Medical Triage Services
Social media profiles2 records
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model2 records
1Public Funding / Government Contract
TypeManaged Services
Description

Operates as a publicly funded service fulfilling public mandate for the canton of Zurich. Revenue comes from cantonal and municipal government funding through service agreements with the Gesundheitsdirektion (Health Directorate).

aerztefon.ch
2Service Fee Recovery (Third-Party Billing)
TypeTransaction Fee
Description

The initial call to 0800 33 66 55 is free for callers. After assessment and referral of an emergency case, the case is billed by the attending medical service provider according to valid tariffs.

aerztefon.ch
Marketing channels4 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Pricing details1 tier
1Free emergency triage and referral service for the general public
ModelFreemiumBilling cadencePay-as-you-go
Notes

Call to 0800 33 66 55 is free for all callers. Post-triage services are billed by the treating medical provider, not by AERZTEFON.

aerztefon.ch
GTM typeB2C
B2C
Offering typeServices
Services
Core offering1 text field

AERZTEFON provides a free 24/7 telephone-based medical triage and referral service for non-life-threatening medical and dental emergencies in Kanton Zürich. Trained medical personnel and physicians conduct systematic triage and connect callers with the appropriate healthcare provider (GPs, pediatricians, psychiatrists, pharmacists, dentists, specialists, or rescue services). The company also operates the centralized emergency duty scheduling for physicians across the canton and coordinates the physician on-call network.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 2 values shown
  • On Christmas Day 2018: 970+ calls handled, 119 patients referred to local GPs on emergency duty, 93 received home visits, 56 were children, 14 required ambulance dispatch, 60 referred to hospitals, 44 to emergency dentists, 53 to psychiatrists/specialists, 30 required Spitex (home care) deployment
+1 more record
Product overview1 text field

AERZTEFON operates as a unified medical triage and referral service centered on its 24/7 emergency hotline (0800 33 66 55). The core service provides telephone-based medical assessment by trained personnel and physicians, connecting callers with appropriate healthcare providers including general practitioners, specialists, pharmacists, and emergency services. The product portfolio includes physical informational materials (Steller displays, flyers, stickers, emergency cards, and bundled Starter-Sets) distributed to medical practices to promote awareness. AERZTEFON also manages the centralized emergency duty scheduling for physicians in the Canton of Zurich, coordinating the on-call network across multiple medical specialties. The service is available 24 hours, 365 days per year.

Product and service3 records
1Medical Emergency Hotline (0800 33 66 55)
CategoryMedical Triage Services
Description

24/7 free telephone-based medical triage and emergency referral service for non-life-threatening medical and dental emergencies in Kanton Zürich. Staffed by trained medical personnel and physicians who assess conditions and connect callers with appropriate healthcare providers.

2Emergency Doctor Referral Network
CategoryMedical Triage Services
Description

Centralized coordination of on-call physicians including general practitioners, pediatricians, psychiatrists, ophthalmologists, gynecologists, pharmacists, dentists, and emergency services for Kanton Zürich.

3Notfalldienstplanung (Emergency Service Scheduling)
CategoryMedical Triage Services
Description

Organization and administration of physician on-call schedules for Kanton Zürich in collaboration with cantonal medical associations.

Scale indicator6 records

Each record includes

Type, Value, Description, Source

Partnership4 partners
1Ärztegesellschaft des Kantons Zürich (Zurich Medical Association)
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2018-01-01
Description

As trustee organization, the Ärztegesellschaft des Kantons Zürich is responsible for the operation of Aerztefon AG. Together with AERZTEFON, they provide the medical emergency service for the entire canton of Zurich. This is the foundational partnership that establishes AERZTEFON's public mandate and governance structure.

2Partner Physicians (Kanton Zürich)
Strategic tierCoreTypeChannel Partner/ Reseller/ DistributorAnnounced on2018-01-01
Description

Individual physicians in the canton participate in the emergency duty rotation and partner with AERZTEFON by redirecting their phones during absences. The centralized duty schedule allows AERZTEFON to route patients appropriately. This service has no cost implications for participating physicians.

3Schutz & Rettung Zürich (Protection & Rescue Zurich)
Strategic tierMinorTypeStrategic or Co-development PartnerAnnounced on2018-01-01
Description

Referral partner for emergency cases. AERZTEFON may transfer cases to Schutz & Rettung Zürich or other authorized entities when appropriate, and may receive referrals from them for non-life-threatening cases that require medical assessment.

4Kantonale Ärztegesellschaften (Other Cantonal Medical Associations)
Strategic tierMinorTypeStrategic or Co-development PartnerAnnounced on2018-01-01
Description

AERZTEFON, in collaboration with cantonal medical associations, also takes over the organization of emergency services for other cantons to relieve administrative burden and physicians. Contact: CEO Reto Bissig at 044 421 21 06.

aerztefon.ch
Recent move7 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Market position
Competitive moat6 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers3 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature3 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles7 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
Compliance3 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Doctor Telephone

Medical Triage Servicesaerztefon.ch

Doctor Telephone firmographics

Firmographics
Name
Doctor Telephone
Legal name
AERZTEFON AG
Website
https://aerztefon.ch
Company type
Private
Founded year
1970
Operating status
Operating
Headcount range
11–50 employees
Ownership category
akta.pro rank

Doctor Telephone industry classification

Industry
Product category
Medical Triage Services
NAICS
Ambulatory Health Care Services (621), Offices of Physicians (62111)
SIC
Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)
akta.pro primary industry
Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
akta.pro secondary industries
Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Emergency Dental Triage & Tele-Dentistry Services (HLABALAJ)

Keywords

  • Medical triage services
  • Telephone emergency hotline
  • Physician referral network
  • Emergency duty scheduling
  • Healthcare helpline services

Where Doctor Telephone is headquartered

Location

Headquarters

HQ city
Zürich
HQ country
Switzerland
HQ region
Europe

Offices1 record

Markets served

Doctor Telephone business model

Business model
GTM type
B2C
Offering type
Services
Cost components
Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

  1. Public Funding / Government Contract: Operates as a publicly funded service fulfilling public mandate for the canton of Zurich. Revenue comes from cantonal and municipal government funding through service agreements with the Gesundheitsdirektion (Health Directorate).
  2. Service Fee Recovery (Third-Party Billing): The initial call to 0800 33 66 55 is free for callers. After assessment and referral of an emergency case, the case is billed by the attending medical service provider according to valid tariffs.

Pricing tiers

ModelBillingPrice
FreemiumPay-as-you-goFree emergency triage and referral service for the general public

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Doctor Telephone product offering

Product offering

Core offering

AERZTEFON provides a free 24/7 telephone-based medical triage and referral service for non-life-threatening medical and dental emergencies in Kanton Zürich. Trained medical personnel and physicians conduct systematic triage and connect callers with the appropriate healthcare provider (GPs, pediatricians, psychiatrists, pharmacists, dentists, specialists, or rescue services). The company also operates the centralized emergency duty scheduling for physicians across the canton and coordinates the physician on-call network.

Product overview

AERZTEFON operates as a unified medical triage and referral service centered on its 24/7 emergency hotline (0800 33 66 55). The core service provides telephone-based medical assessment by trained personnel and physicians, connecting callers with appropriate healthcare providers including general practitioners, specialists, pharmacists, and emergency services. The product portfolio includes physical informational materials (Steller displays, flyers, stickers, emergency cards, and bundled Starter-Sets) distributed to medical practices to promote awareness. AERZTEFON also manages the centralized emergency duty scheduling for physicians in the Canton of Zurich, coordinating the on-call network across multiple medical specialties. The service is available 24 hours, 365 days per year.

Differentiator

Problem solved

Functional benefit

Products and services

  • Medical Emergency Hotline (0800 33 66 55) 24/7 free telephone-based medical triage and emergency referral service for non-life-threatening medical and dental emergencies in Kanton Zürich. Staffed by trained medical personnel and physicians who assess conditions and connect callers with appropriate healthcare providers.
  • Emergency Doctor Referral Network Centralized coordination of on-call physicians including general practitioners, pediatricians, psychiatrists, ophthalmologists, gynecologists, pharmacists, dentists, and emergency services for Kanton Zürich.
  • Notfalldienstplanung (Emergency Service Scheduling) Organization and administration of physician on-call schedules for Kanton Zürich in collaboration with cantonal medical associations.

Quantifiable outcome

  • On Christmas Day 2018: 970+ calls handled, 119 patients referred to local GPs on emergency duty, 93 received home visits, 56 were children, 14 required ambulance dispatch, 60 referred to hospitals, 44 to emergency dentists, 53 to psychiatrists/specialists, 30 required Spitex (home care) deployment
  • +1 more outcomes

Companies that use Doctor Telephone

Customer profile

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Doctor Telephone technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature3 records

Doctor Telephone partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core and minor.

  • Ärztegesellschaft des Kantons Zürich (Zurich Medical Association)coreStrategic or Co-development Partner · 1 January 2018As trustee organization, the Ärztegesellschaft des Kantons Zürich is responsible for the operation of Aerztefon AG. Together with AERZTEFON, they provide the medical emergency service for the entire canton of Zurich. This is the foundational partnership that establishes AERZTEFON's public mandate and governance structure.
  • Partner Physicians (Kanton Zürich)coreChannel Partner/ Reseller/ Distributor · 1 January 2018Individual physicians in the canton participate in the emergency duty rotation and partner with AERZTEFON by redirecting their phones during absences. The centralized duty schedule allows AERZTEFON to route patients appropriately. This service has no cost implications for participating physicians.
  • Schutz & Rettung Zürich (Protection & Rescue Zurich)minorStrategic or Co-development Partner · 1 January 2018Referral partner for emergency cases. AERZTEFON may transfer cases to Schutz & Rettung Zürich or other authorized entities when appropriate, and may receive referrals from them for non-life-threatening cases that require medical assessment.
  • Kantonale Ärztegesellschaften (Other Cantonal Medical Associations)minorStrategic or Co-development Partner · 1 January 2018AERZTEFON, in collaboration with cantonal medical associations, also takes over the organization of emergency services for other cantons to relieve administrative burden and physicians. Contact: CEO Reto Bissig at 044 421 21 06.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Doctor Telephone competitors and assessment

Company assessment

Market position

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Doctor Telephone social profiles

Digital presence

Doctor Telephone compliance and trust

Trust signal

Compliance3 records

Doctor Telephone financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Doctor Telephone leadership team

Management profile

Number of profiles

Profiles7 records

Doctor Telephone funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Doctor Telephone M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doctor Telephone

What does Doctor Telephone do?

AERZTEFON provides a free 24/7 telephone-based medical triage and referral service for non-life-threatening medical and dental emergencies in Kanton Zürich. Trained medical personnel and physicians conduct systematic triage and connect callers with the appropriate healthcare provider (GPs, pediatricians, psychiatrists, pharmacists, dentists, specialists, or rescue services). The company also operates the centralized emergency duty scheduling for physicians across the canton and coordinates the physician on-call network.

Is Doctor Telephone a public or private company?

Doctor Telephone is a private company. It is classified as corporate owned and is currently operating.

When was Doctor Telephone founded?

Doctor Telephone was founded in 1970. It employs 11 to 50 people.

Where is Doctor Telephone based?

Doctor Telephone is headquartered in Zürich, Switzerland, in the Europe region.

How does Doctor Telephone make money?

Two revenue lines are on record. Public Funding / Government Contract is the primary driver. The others are service Fee Recovery (Third-Party Billing).

Does Doctor Telephone have an API?

No public API is recorded for Doctor Telephone.

What industry is Doctor Telephone in?

Doctor Telephone's product category is Medical Triage Services. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLAFADAJ, Virtual Urgent Care & On-Demand Teletriage Services. Its NAICS code is 621 and its SIC code is 8000.

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