Zimbabwe Posts

What Zimbabwe Posts does

Zimbabwe Posts (Pvt) Ltd, trading as Zimpost, is Zimbabwe's designated national postal service provider, operating 230+ post offices across all five regional provinces and serving individual consumers, businesses, government agencies, and the agricultural sector. Established in 2000 following the unbundling of the Posts and Telecommunications Corporation (PTC), the state-owned enterprise is incorporated under the Posts and Telecommunications Act [Chapter 12:05] and exclusively licensed by POTRAZ. The company carries forward postal service heritage dating to 1890 and is led by Postmaster General Maxwell Chitendeni.

Zimpost operates a diversified service portfolio across six categories: mail and freight, express/courier, financial services, government e-services, e-commerce, and retail. Core offerings include EMS International and Domestic courier services, PostMoney digital money orders at approximately 2.5% transfer fee, PosTransfer remittances via the UPU's 600,000+ outlet network, agent banking with POSB, NMB, FBC, and CABS, Bureau de Change, Post Insurance underwritten by NICOZ Diamond, ZINARA/ZBC/ZESA e-licensing and electricity token services, PostBike last-mile motorcycle delivery, the Zimbabwe Mall e-commerce marketplace, and the Zipfound lost-and-found database. Technology platforms include a mobile app on Google Play, parcel tracking connected to UPU's 700,000+ global postal outlets, and a Virtual Post Office portal.

The business model is transaction-fee-driven across nearly all revenue streams, with postage tariffs weighted by destination and weight (e.g., international letter to Europe 1g-10g at $80.00), flat fees for optional services (Registration $6.10, Acknowledgement of Receipt $4.50, Insurance $0.80), and commissions on government and financial partnerships. Distribution combines an unmatched physical retail footprint with digital channels spanning website, mobile app, and e-commerce marketplace. Strategic partnerships span UN-aligned bodies (UPU), banks (POSB, NMB, FBC, CABS, MasterCard), government agencies (ZINARA, ZBC, ZESA, PRAZ, NSSA), and remittance operators (Access Forex, Met Remit, SendHome).

Name

Zimbabwe Posts

Legal name

Zimbabwe Posts (Pvt) Ltd

Website

https://zimpost.co.zw

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zimbabwe Posts (Zimpost) is Zimbabwe's state-owned, government-licensed national postal service provider, operating 230+ post offices nationwide and offering mail, courier, financial services, government e-services, e-commerce, and retail products to consumers, businesses, and government agencies across Zimbabwe.

Ownership category

akta.pro rank

Product category

Postal and Logistics Services

NAICS

Postal Service (491110), Postal Service (491), Postal Service (49111), Private Mail Centers (561431)

akta.pro primary industry

Post Office Network & Retail Counter Services (TLAAAAAF)

akta.pro secondary industries

Domestic Parcel Post / Ground Parcels (TLAAAAAB), International Parcel Post (Inbound/Outbound) (TLAAAAAL), International Letter Post (Inbound/Outbound) (TLAAAAAK), Postal Financial Services (Money Orders, Bill Payment, Remittances) (TLAAAAAO), Direct Mail / Marketing Mail & Bulk Mail Services (TLAAAAAJ)

Keywords

• Postal services
• Courier delivery
• Money transfer
• Agent banking
• Government e-services

Headquarters

HQ city

Harare

HQ country

Zimbabwe

HQ region

Africa

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Mail and Courier Services: Domestic and international mail delivery, parcels, express and standard delivery options generating revenue from postage fees based on weight and destination.
2. Financial Services: PostMoney USD transfers at 2.5% fee, PostTransfer money transfers through UPU network, Bureau De Change, agent banking partnerships, Post Insurance underwritten by NICOZ Diamond, and pension disbursements for NSSA, FML, NRZ.
3. Government Services: E-licensing for ZINARA vehicle licenses, ZBC broadcasting and TV licenses, Central Vehicle Registry services, ZESA token sales, and PRAZ bidder registration services.
4. Retail Products: Stationery sales, mobile airtime, Post Techno handsets and solar kits, school trunks, agro-products (seeds, fertilizer, chemicals), workwear and corporate merchandise, and travel/hospitality services.
5. E-commerce and Digital Services: Zimbabwe Mall marketplace commission, Virtual Post Office transactions, Communication Information Centres offering internet, WiFi, printing, and gaming services.
6. Express and Courier Services: Courier Connect (POTRAZ licensed), EMS International (up to 30kg), EMS Domestic (up to 100kg), EMS Pack prepaid envelopes, and Intra City premium messenger service.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Zimbabwe Posts (Zimpost) operates as a state-owned postal, courier, and financial services provider through 230+ post office outlets across Zimbabwe. The company delivers domestic and international mail and parcel services, money transfers via PostMoney and the UPU's PosTransfer platform, agent banking, government e-services (licensing, vehicle registration, electricity tokens), insurance, customs clearing, and an e-commerce marketplace, serving both individual consumers and corporate/government clients.

Product overview

Zimbabwe Posts (Zimpost) operates as a diversified postal, logistics, and financial services provider with 230+ outlets nationwide. The company offers six main service categories: Mail & Freight Services (11 offerings including Post Cargo, packaging, letter services, mailroom management, and business mailing solutions), Express & Courier (5 services including Courier Connect, EMS International/Domestic, and Intra City), Financial Services (8 products including PostMoney, PosTransfer, Post Bureau De Change, Post Insurance, and Agent Banking), Government Services (4 offerings including E-licensing, E-Ticketing, and CVR registration), E-Commerce (3 platforms including ZimbabweMall marketplace, Virtual Post Office, and Zipfound lost-and-found), and Retail (8 categories including stationery, airtime, school trunks, agro-products, and travel hospitality). The portfolio also includes PostBike last-mile delivery and license checking services. Together these services connect communities across Zimbabwe through physical and digital channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Courier Connect Services
• EMS International
• EMS Domestic
• EMS Pack
• Intra City
• PostBike
• ZimbabweMall
• Virtual Post Office
• Zipfound
• PostMoney
• Post Bureau De Change
• PosTransfer
• International Money Transfer Agent Services
• Post Safe Custody
• Post Insurance
• Agent Banking
• Pension Payments
• E-licensing
• E-Ticketing (ZESA Tokens)
• Central Vehicle Registry
• PRAZ Bidder Registration
• Post Cargo
• Post Pack Packaging
• Business Reply Service
• Postage Paid in Cash
• Private Letter Boxes & Bags
• Mailroom Management
• Letters
• Registered Letter Service
• Direct Mail Service
• Franking Machines
• Recorded Delivery Service
• Stationery Retail
• Airtime & Post Techno
• School Trunks
• Agro-Products
• Post Production (Workwear & Corporate Merchandise)
• Communication Information Centres (CICs)
• Travel & Hospitality (Juliasdale Guesthouse)
• Customs Clearing & Freight Forwarding
• License Checker

Quantifiable outcome

• EMS delivery within 24 hours for Southern Africa, 48 hours to Europe, 72 hours to America and rest of world
• +4 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

17 partnerships are on record, tiered core, major and minor.

• POTRAZ (Postal and Telecommunications Regulatory Authority of Zimbabwe)coreOthers · 1 January 2000Government regulatory body that licenses and oversees postal and telecommunications services in Zimbabwe. Zimpost is licensed by POTRAZ as the designated postal service provider under the Posts and Telecommunications Act Chapter 12:05.
• Universal Postal Union (UPU)coreStrategic or Co-development PartnerSpecialized agency of the United Nations for postal services. Zimpost is a member of UPU's Express Mail Service (EMS) Co-operative, enabling international courier services to over 700,000 postal outlets worldwide and PosTransfer platform connecting 600,000+ outlets for money transfers.
• POSB (Post Office Savings Bank)coreChannel Partner/ Reseller/ DistributorAgency banking partner for cash deposits, withdrawals, and loan applications. POSB is a state-owned bank historically associated with postal services.
• NMB BankcoreChannel Partner/ Reseller/ DistributorAgency banking partner enabling cash deposits, withdrawals, and banking transactions at participating Zimpost outlets.
• FBC BankmajorChannel Partner/ Reseller/ DistributorFinancial partner offering agency banking services including cash withdrawals and deposits through Zimpost outlets.
• CABS (Central Africa Building Society)majorChannel Partner/ Reseller/ DistributorAgency banking partner for cash withdrawals and other banking services at Zimpost post offices.
• Access ForexcoreChannel Partner/ Reseller/ DistributorInternational money transfer organization partner for remittance payout services. Also provides Bureau De Change services at select post offices and agency banking.
• MasterCardmajorTechnology or IntegrationPayment technology partner enabling card transactions and agency banking services at Zimpost outlets.
• NICOZ Diamond InsurancecoreChannel Partner/ Reseller/ DistributorInsurance company underwriting Post Insurance motor vehicle insurance services (Third Party and Comprehensive covers) available at all Post Offices.
• ZINARA (Zimbabwe National Roads Administration)coreStrategic or Co-development PartnerGovernment partner for e-licensing services, enabling motor vehicle license payments through the postal network on behalf of ZINARA.
• NSSA (National Social Security Authority)majorChannel Partner/ Reseller/ DistributorPension disbursement partner for whom Zimpost disburses pension payouts through its postal outlets countrywide to pensioners.
• Stewart BankmajorChannel Partner/ Reseller/ DistributorAgency banking partner enabling cash withdrawals and banking services at participating post offices.
• Met RemitminorChannel Partner/ Reseller/ DistributorInternational money transfer organization for which Zimpost pays incoming remittances to customers as an agent.
• SendHomeminorChannel Partner/ Reseller/ DistributorInternational money transfer organization for remittance payout services through Zimpost's agent network.
• ZBC (Zimbabwe Broadcasting Corporation)coreStrategic or Co-development PartnerGovernment partner for e-licensing services enabling car radio and home television license payments through Zimpost outlets.
• ZESA (Zimbabwe Electricity Supply Authority)coreStrategic or Co-development PartnerGovernment partner for e-ticketing services, enabling purchase of prepaid electricity tokens at post offices nationwide.
• PRAZ (Procurement Regulatory Authority of Zimbabwe)coreStrategic or Co-development PartnerGovernment partner for bidder registration services, document uploads, fee collection for PRAZ tenders at post offices.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Others

• Western Union: Global cross-border money transfer network with extensive African agent footprint for remittance payouts. Comparable to Zimpost's PostMoney and PosTransfer services as a competing remittance channel, and a potential partnership counterparty for the postal network's 230+ outlets.

Direct peers

• Posta Uganda: Uganda's designated postal operator with national branch network offering mail, courier, financial services, and government e-services. Direct African peer sharing the postal-monopoly-plus-financial-services structure in a similar emerging-market context.
• Posta Kenya: Kenya's designated state postal operator providing mail, courier, agency banking, and government services through a national branch network. Direct peer given its parallel role as regulator-designated postal provider, financial inclusion agent, and government e-services distributor in East Africa.
• South African Post Office (SAPO): South Africa's designated state-owned postal operator offering mail, courier, financial services, and government e-services through a national branch network. Direct peer in the Southern African postal sector with a comparable monopoly structure, financial-services diversification, and macro headwinds.
• Zambia Postal Services Corporation (Zampost): Zambia's designated postal operator with national branch network offering mail, courier, and agency banking services. Direct regional peer operating a near-identical state-owned postal mandate with financial-inclusion diversification in a neighbouring Southern African economy.
• Nigeria Postal Service (NIPOST): Nigeria's designated postal operator with a national branch network offering mail, financial services, and e-government distribution. Direct peer as a large African state-owned postal monopoly facing similar challenges around digital substitution, agent banking, and modernization.
• Tanzania Posts Corporation: Tanzania's state-owned postal operator providing mail, courier, agency banking, and government services across a national branch network. Direct peer given its shared model as designated postal monopoly with financial-services and government mandate extensions.
• BotswanaPost: Botswana's state-owned postal operator offering mail, courier, financial services (including money transfers), and retail. Direct regional peer operating a comparable diversified branch-based model in a neighbouring Southern African economy.

Emerging players

• Mukuru: Leading African digital remittance and financial services fintech with strong presence in Zimbabwe and the Southern African diaspora corridor. Emerging player competing with Zimpost's PostMoney and PosTransfer services on cross-border money transfers, particularly relevant given Zimbabwe's large diaspora.

Broad incumbents

• DHL Express: Global integrated logistics provider operating international express, freight, and e-commerce solutions across Africa. Broad incumbent competing with Zimpost's EMS International and Courier Connect services on cross-border express shipments while also serving as a potential partner through its global network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zimposts
• Facebookfacebook.com/zimposts
• LinkedInlinkedin.com/company/zimbabwe-posts-pvt-ltd
• Instagraminstagram.com/zimpostpvtltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zimbabwe Posts