Zimbabwe Posts
Zimbabwe Posts (Zimpost) is Zimbabwe's state-owned, government-licensed national postal service provider, operating 230+ post offices nationwide and offering mail, courier, financial services, government e-services, e-commerce, and retail products to consumers, businesses, and government agencies across Zimbabwe.
- Company typePrivate
- Founded2000
- HeadquartersHarare, Zimbabwe
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Zimbabwe Posts does
Zimbabwe Posts (Pvt) Ltd, trading as Zimpost, is Zimbabwe's designated national postal service provider, operating 230+ post offices across all five regional provinces and serving individual consumers, businesses, government agencies, and the agricultural sector. Established in 2000 following the unbundling of the Posts and Telecommunications Corporation (PTC), the state-owned enterprise is incorporated under the Posts and Telecommunications Act [Chapter 12:05] and exclusively licensed by POTRAZ. The company carries forward postal service heritage dating to 1890 and is led by Postmaster General Maxwell Chitendeni.
Zimpost operates a diversified service portfolio across six categories: mail and freight, express/courier, financial services, government e-services, e-commerce, and retail. Core offerings include EMS International and Domestic courier services, PostMoney digital money orders at approximately 2.5% transfer fee, PosTransfer remittances via the UPU's 600,000+ outlet network, agent banking with POSB, NMB, FBC, and CABS, Bureau de Change, Post Insurance underwritten by NICOZ Diamond, ZINARA/ZBC/ZESA e-licensing and electricity token services, PostBike last-mile motorcycle delivery, the Zimbabwe Mall e-commerce marketplace, and the Zipfound lost-and-found database. Technology platforms include a mobile app on Google Play, parcel tracking connected to UPU's 700,000+ global postal outlets, and a Virtual Post Office portal.
The business model is transaction-fee-driven across nearly all revenue streams, with postage tariffs weighted by destination and weight (e.g., international letter to Europe 1g-10g at $80.00), flat fees for optional services (Registration $6.10, Acknowledgement of Receipt $4.50, Insurance $0.80), and commissions on government and financial partnerships. Distribution combines an unmatched physical retail footprint with digital channels spanning website, mobile app, and e-commerce marketplace. Strategic partnerships span UN-aligned bodies (UPU), banks (POSB, NMB, FBC, CABS, MasterCard), government agencies (ZINARA, ZBC, ZESA, PRAZ, NSSA), and remittance operators (Access Forex, Met Remit, SendHome).
Zimbabwe Posts firmographics
Firmographics- Name
- Zimbabwe Posts
- Legal name
- Zimbabwe Posts (Pvt) Ltd
- Website
- https://zimpost.co.zw
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Zimbabwe Posts (Zimpost) is Zimbabwe's state-owned, government-licensed national postal service provider, operating 230+ post offices nationwide and offering mail, courier, financial services, government e-services, e-commerce, and retail products to consumers, businesses, and government agencies across Zimbabwe.
- Ownership category
- akta.pro rank
Zimbabwe Posts industry classification
Industry- Product category
- Postal and Logistics Services
- NAICS
- Postal Service (491110), Postal Service (491), Postal Service (49111), Private Mail Centers (561431)
- akta.pro primary industry
- Post Office Network & Retail Counter Services (TLAAAAAF)
- akta.pro secondary industries
- Domestic Parcel Post / Ground Parcels (TLAAAAAB), International Parcel Post (Inbound/Outbound) (TLAAAAAL), International Letter Post (Inbound/Outbound) (TLAAAAAK), Postal Financial Services (Money Orders, Bill Payment, Remittances) (TLAAAAAO), Direct Mail / Marketing Mail & Bulk Mail Services (TLAAAAAJ)
Keywords
Where Zimbabwe Posts is headquartered
LocationHeadquarters
- HQ city
- Harare
- HQ country
- Zimbabwe
- HQ region
- Africa
Offices6 records
Markets served
Zimbabwe Posts business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Mail and Courier Services: Domestic and international mail delivery, parcels, express and standard delivery options generating revenue from postage fees based on weight and destination.
- Financial Services: PostMoney USD transfers at 2.5% fee, PostTransfer money transfers through UPU network, Bureau De Change, agent banking partnerships, Post Insurance underwritten by NICOZ Diamond, and pension disbursements for NSSA, FML, NRZ.
- Government Services: E-licensing for ZINARA vehicle licenses, ZBC broadcasting and TV licenses, Central Vehicle Registry services, ZESA token sales, and PRAZ bidder registration services.
- Retail Products: Stationery sales, mobile airtime, Post Techno handsets and solar kits, school trunks, agro-products (seeds, fertilizer, chemicals), workwear and corporate merchandise, and travel/hospitality services.
- E-commerce and Digital Services: Zimbabwe Mall marketplace commission, Virtual Post Office transactions, Communication Information Centres offering internet, WiFi, printing, and gaming services.
- Express and Courier Services: Courier Connect (POTRAZ licensed), EMS International (up to 30kg), EMS Domestic (up to 100kg), EMS Pack prepaid envelopes, and Intra City premium messenger service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | PostMoney money transfer service |
| Unit Pricing | Pay-as-you-go | International letter postage |
| Unit Pricing | Pay-as-you-go | EMS optional services |
| Usage-based | Pay-as-you-go | PostBike delivery |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels10 records
Zimbabwe Posts product offering
Product offeringCore offering
Zimbabwe Posts (Zimpost) operates as a state-owned postal, courier, and financial services provider through 230+ post office outlets across Zimbabwe. The company delivers domestic and international mail and parcel services, money transfers via PostMoney and the UPU's PosTransfer platform, agent banking, government e-services (licensing, vehicle registration, electricity tokens), insurance, customs clearing, and an e-commerce marketplace, serving both individual consumers and corporate/government clients.
Product overview
Zimbabwe Posts (Zimpost) operates as a diversified postal, logistics, and financial services provider with 230+ outlets nationwide. The company offers six main service categories: Mail & Freight Services (11 offerings including Post Cargo, packaging, letter services, mailroom management, and business mailing solutions), Express & Courier (5 services including Courier Connect, EMS International/Domestic, and Intra City), Financial Services (8 products including PostMoney, PosTransfer, Post Bureau De Change, Post Insurance, and Agent Banking), Government Services (4 offerings including E-licensing, E-Ticketing, and CVR registration), E-Commerce (3 platforms including ZimbabweMall marketplace, Virtual Post Office, and Zipfound lost-and-found), and Retail (8 categories including stationery, airtime, school trunks, agro-products, and travel hospitality). The portfolio also includes PostBike last-mile delivery and license checking services. Together these services connect communities across Zimbabwe through physical and digital channels.
Differentiator
Problem solved
Functional benefit
Products and services
- Courier Connect Services
- EMS International
- EMS Domestic
- EMS Pack
- Intra City
- PostBike
- ZimbabweMall
- Virtual Post Office
- Zipfound
- PostMoney
- Post Bureau De Change
- PosTransfer
- International Money Transfer Agent Services
- Post Safe Custody
- Post Insurance
- Agent Banking
- Pension Payments
- E-licensing
- E-Ticketing (ZESA Tokens)
- Central Vehicle Registry
- PRAZ Bidder Registration
- Post Cargo
- Post Pack Packaging
- Business Reply Service
- Postage Paid in Cash
- Private Letter Boxes & Bags
- Mailroom Management
- Letters
- Registered Letter Service
- Direct Mail Service
- Franking Machines
- Recorded Delivery Service
- Stationery Retail
- Airtime & Post Techno
- School Trunks
- Agro-Products
- Post Production (Workwear & Corporate Merchandise)
- Communication Information Centres (CICs)
- Travel & Hospitality (Juliasdale Guesthouse)
- Customs Clearing & Freight Forwarding
- License Checker
Quantifiable outcome
- EMS delivery within 24 hours for Southern Africa, 48 hours to Europe, 72 hours to America and rest of world
- +4 more outcomes
Companies that use Zimbabwe Posts
Customer profileSegments5 records
Ideal customer profiles5 records
Zimbabwe Posts technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature5 records
Zimbabwe Posts partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core, major and minor.
- POTRAZ (Postal and Telecommunications Regulatory Authority of Zimbabwe)coreGovernment regulatory body that licenses and oversees postal and telecommunications services in Zimbabwe. Zimpost is licensed by POTRAZ as the designated postal service provider under the Posts and Telecommunications Act Chapter 12:05.
- Universal Postal Union (UPU)coreSpecialized agency of the United Nations for postal services. Zimpost is a member of UPU's Express Mail Service (EMS) Co-operative, enabling international courier services to over 700,000 postal outlets worldwide and PosTransfer platform connecting 600,000+ outlets for money transfers.
- POSB (Post Office Savings Bank)coreAgency banking partner for cash deposits, withdrawals, and loan applications. POSB is a state-owned bank historically associated with postal services.
- NMB BankcoreAgency banking partner enabling cash deposits, withdrawals, and banking transactions at participating Zimpost outlets.
- FBC BankmajorFinancial partner offering agency banking services including cash withdrawals and deposits through Zimpost outlets.
- CABS (Central Africa Building Society)majorAgency banking partner for cash withdrawals and other banking services at Zimpost post offices.
- Access ForexcoreInternational money transfer organization partner for remittance payout services. Also provides Bureau De Change services at select post offices and agency banking.
- MasterCardmajorPayment technology partner enabling card transactions and agency banking services at Zimpost outlets.
- NICOZ Diamond InsurancecoreInsurance company underwriting Post Insurance motor vehicle insurance services (Third Party and Comprehensive covers) available at all Post Offices.
- ZINARA (Zimbabwe National Roads Administration)coreGovernment partner for e-licensing services, enabling motor vehicle license payments through the postal network on behalf of ZINARA.
- NSSA (National Social Security Authority)majorPension disbursement partner for whom Zimpost disburses pension payouts through its postal outlets countrywide to pensioners.
- Stewart BankmajorAgency banking partner enabling cash withdrawals and banking services at participating post offices.
- Met RemitminorInternational money transfer organization for which Zimpost pays incoming remittances to customers as an agent.
- SendHomeminorInternational money transfer organization for remittance payout services through Zimpost's agent network.
- ZBC (Zimbabwe Broadcasting Corporation)coreGovernment partner for e-licensing services enabling car radio and home television license payments through Zimpost outlets.
- ZESA (Zimbabwe Electricity Supply Authority)coreGovernment partner for e-ticketing services, enabling purchase of prepaid electricity tokens at post offices nationwide.
- PRAZ (Procurement Regulatory Authority of Zimbabwe)coreGovernment partner for bidder registration services, document uploads, fee collection for PRAZ tenders at post offices.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
Zimbabwe Posts competitors and assessment
Company assessmentOthers
- Western Union: Global cross-border money transfer network with extensive African agent footprint for remittance payouts. Comparable to Zimpost's PostMoney and PosTransfer services as a competing remittance channel, and a potential partnership counterparty for the postal network's 230+ outlets.
Direct peers
- Posta Uganda: Uganda's designated postal operator with national branch network offering mail, courier, financial services, and government e-services. Direct African peer sharing the postal-monopoly-plus-financial-services structure in a similar emerging-market context.
- Posta Kenya: Kenya's designated state postal operator providing mail, courier, agency banking, and government services through a national branch network. Direct peer given its parallel role as regulator-designated postal provider, financial inclusion agent, and government e-services distributor in East Africa.
- South African Post Office (SAPO): South Africa's designated state-owned postal operator offering mail, courier, financial services, and government e-services through a national branch network. Direct peer in the Southern African postal sector with a comparable monopoly structure, financial-services diversification, and macro headwinds.
- Zambia Postal Services Corporation (Zampost): Zambia's designated postal operator with national branch network offering mail, courier, and agency banking services. Direct regional peer operating a near-identical state-owned postal mandate with financial-inclusion diversification in a neighbouring Southern African economy.
- Nigeria Postal Service (NIPOST): Nigeria's designated postal operator with a national branch network offering mail, financial services, and e-government distribution. Direct peer as a large African state-owned postal monopoly facing similar challenges around digital substitution, agent banking, and modernization.
- Tanzania Posts Corporation: Tanzania's state-owned postal operator providing mail, courier, agency banking, and government services across a national branch network. Direct peer given its shared model as designated postal monopoly with financial-services and government mandate extensions.
- BotswanaPost: Botswana's state-owned postal operator offering mail, courier, financial services (including money transfers), and retail. Direct regional peer operating a comparable diversified branch-based model in a neighbouring Southern African economy.
Emerging players
- Mukuru: Leading African digital remittance and financial services fintech with strong presence in Zimbabwe and the Southern African diaspora corridor. Emerging player competing with Zimpost's PostMoney and PosTransfer services on cross-border money transfers, particularly relevant given Zimbabwe's large diaspora.
Broad incumbents
- DHL Express: Global integrated logistics provider operating international express, freight, and e-commerce solutions across Africa. Broad incumbent competing with Zimpost's EMS International and Courier Connect services on cross-border express shipments while also serving as a potential partner through its global network.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Zimbabwe Posts social profiles
Digital presenceZimbabwe Posts financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zimbabwe Posts leadership team
Management profileNumber of profiles
Profiles1 record
Zimbabwe Posts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zimbabwe Posts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zimbabwe Posts
What does Zimbabwe Posts do?
Zimbabwe Posts (Zimpost) operates as a state-owned postal, courier, and financial services provider through 230+ post office outlets across Zimbabwe. The company delivers domestic and international mail and parcel services, money transfers via PostMoney and the UPU's PosTransfer platform, agent banking, government e-services (licensing, vehicle registration, electricity tokens), insurance, customs clearing, and an e-commerce marketplace, serving both individual consumers and corporate/government clients.
Is Zimbabwe Posts a public or private company?
Zimbabwe Posts is a private company. It is classified as state government owned and is currently operating.
When was Zimbabwe Posts founded?
Zimbabwe Posts was founded in 2000. It employs 1,001 to 5,000 people.
Where is Zimbabwe Posts based?
Zimbabwe Posts is headquartered in Harare, Zimbabwe, in the Africa region.
How does Zimbabwe Posts make money?
Six revenue lines are on record. Mail and Courier Services are the primary driver. The others are financial Services, government Services, retail Products, E-commerce and Digital Services and express and Courier Services.
Who are Zimbabwe Posts's main competitors?
Western Union is listed as an others. Direct peers are Posta Uganda, Posta Kenya, South African Post Office (SAPO), Zambia Postal Services Corporation (Zampost), Nigeria Postal Service (NIPOST), Tanzania Posts Corporation and BotswanaPost. Mukuru is listed as an emerging player. DHL Express is listed as a broad incumbent.
Does Zimbabwe Posts have an API?
No public API is recorded for Zimbabwe Posts.
What industry is Zimbabwe Posts in?
Zimbabwe Posts's product category is Postal and Logistics Services. Its primary akta.pro industry code is TLAAAAAF, Post Office Network & Retail Counter Services, with a secondary code of TLAAAAAB, Domestic Parcel Post / Ground Parcels. Its NAICS code is 491110.