Diaconal work in the church district of Aachen

What Diaconal work in the church district of Aachen does

Diakonisches Werk im Kirchenkreis Aachen e.V. is the social welfare arm of the Protestant Church (Evangelische Kirche) in the Kirchenkreis Aachen, founded in 1999 and operating across the city of Aachen and the StädteRegion Aachen in Germany. The organization delivers a comprehensive portfolio of free, confidential, and voluntary social services through 8+ physical locations, employing 101-250 staff under a three-person executive board led by spokesperson Heike Keßler-Wiertz. Its service portfolio spans addiction counseling (Suchtberatung Baustein, active for over 30 years, plus low-threshold Café Baustein, outpatient supported housing, prevention, and the Suchtnotruf hotline ending January 2026), senior care (Tagespflegehaus Burtscheid day care, Margarethe-Eichholz-Heim residential care, TANDEMmia 2.0 intergenerational program, Begegnungszentrum Forst community center, neighborhood assistance), migration and integration services (Café Kiwi, Interkulturelles Zentrum InZel, Werkstatt der Kulturen with multi-language YouTube presence), family counseling (Lebens- und Einzelberatung, marriage, separation, parenting), violence prevention (Frauenhaus women's shelter, Interventionsstelle, Anker child protection), and legal guardianship (gesetzliche Betreuung).

The organization's business model is institutional rather than commercial. Most services are provided free of charge and funded through a combination of church institutional support from the Kirchenkreis Aachen, government subsidies from Zuschussgeber including Städteregion Aachen, project-specific grants (notably Aktion Mensch for TANDEMmia 2.0), care insurance reimbursements for senior day care and residential care, and public donations. There is no disclosed revenue figure, no app product, no proprietary technology platform, and no AI/ML capabilities; the core technology is a standard informational website with appointment management. Marketing channels rely on a combination of the diakonie-aachen.de website, Facebook, Instagram, and YouTube presence, alongside community referrals through church congregations, Jobcenter coordination, Caritas cooperation, and direct outreach at community centers. After a 2017-2021 restructuring period funded by Kirchenkreis Aachen to restore financial viability, the organization entered a stabilization phase marked by its 25th anniversary in 2024 and gradual programmatic expansion in response to regional demographic and migration demand.

Name

Diaconal work in the church district of Aachen

Legal name

Diakonisches Werk im Kirchenkreis Aachen e.V.

Website

https://diakonie-aachen.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Diakonisches Werk im Kirchenkreis Aachen e.V. is the Protestant Church's social welfare arm in Aachen, Germany, delivering free counseling, addiction, senior care, migration, violence prevention, and guardianship services across the StädteRegion Aachen through 8+ locations and 101-250 staff.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Social welfare services
• Addiction counseling
• Elderly care services
• Migration integration support
• Family counseling

Headquarters

HQ city

Aachen

HQ country

Germany

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Church and governmental funding: Primary funding from the Protestant church (Kirchenkreis Aachen) and government subsidy providers (Zuschussgeber). The Kirchenkreis provided significant funds during the 2017-2021 restructuring period to ensure the organization's future viability.
2. Donations: Voluntary donations from the public to support social welfare activities and specific programs.
3. Social welfare services: Most services are provided free of charge (kostenlos) to clients, funded through institutional funding rather than client payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Diakonisches Werk im Kirchenkreis Aachen e.V. delivers a comprehensive portfolio of social welfare services across addiction counseling, senior care, migration and integration, family counseling, and violence prevention, provided free of charge through professional social workers and trained volunteers at multiple locations throughout Aachen and the StädteRegion Aachen. Programs include counseling centers (Suchtberatung Baustein, Evangelische Beratungsstelle), day/residential senior care facilities (Tagespflegehaus Burtscheid, Margarethe-Eichholz-Heim), cultural integration centers (Werkstatt der Kulturen, Café Kiwi, InZel), supported housing, women's shelters, and intergenerational programs.

Product overview

Diakonisches Werk Aachen is a social services organization and the social arm of the Protestant Church in the Aachen church district. It offers a comprehensive portfolio of interconnected social services organized into distinct program areas: addiction services (Suchtberatung Baustein with associated Café Baustein low-threshold facility, Ambulant Betreutes Wohnen supported housing, addiction prevention, and crisis hotline); senior services (Tagespflegehaus Burtscheid day care, Margarethe-Eichholz-Heim residential care, TANDEMmia 2.0 intergenerational program, Begegnungszentrum Forst community center with neighborhood assistance); migration and integration services (Café Kiwi cultural meeting point, Interkulturelles Zentrum InZel, Werkstatt der Kulturen with social media community); family services (counseling, Lebensberatung, legal guardianship); and violence prevention services (Frauenhaus women's shelter, intervention centers, child protection services). The organization operates across multiple locations in Aachen and the StädteRegion Aachen, providing professional social work under the motto 'Da sein. Nah sein. Mensch sein.' (Being there. Being close. Being human.).

Differentiator

Problem solved

Functional benefit

Brands

• Begegnungszentrum Forst: Community center offering leisure, educational and meeting activities for seniors in Aachen-Forst district
• Tagespflegehaus Burtscheid
• Café Baustein
• Café Kiwi
• Suchtberatung Baustein
• Werkstatt der Kulturen
• Interkulturelles Zentrum (InZel)
• TANDEMmia 2.0

Products and services

• Aachener Klinikhilfe Hospital assistance service providing support to patients and families in Aachen area hospitals.
• Suchtberatung Baustein Addiction counseling service operating for over 30 years in the Städteregion Aachen, covering Alsdorf, Herzogenrath, Baesweiler, and Würselen. Addresses alcohol, medication, drugs, nicotine, eating disorders, online addiction, and gambling addiction; services are confidential, voluntary, and free.
• Café Baustein Low-threshold day facility for consumers of legal and illegal drugs offering practical assistance including needle exchange, hygiene facilities, meal services, address registration, and referrals to addiction support services.
• Ambulant Betreutes Wohnen (BeWo) Outpatient supported housing for people with addiction according to §§ 123 ff SGB IX, providing individualized support in areas including housing, finances, health, employment, and social skills.
• Suchtnotruf 24/7 addiction crisis hotline providing anonymous, reliable support for people experiencing addiction-related emergencies.
• Suchtprävention Addiction prevention service responsible for all municipalities in the Städteregion Aachen, offering projects, prevention counseling, training, and coordination for childcare facilities, schools, youth work, businesses, and elderly care.
• Tagespflegehaus Burtscheid Day care facility for elderly and dementia patients, open Monday to Saturday from 8 to 16 hours, offering professional care, meals, activities, and respite for caregivers; costs calculated individually based on Pflegegrad.
• Margarethe-Eichholz-Heim Residential care facility for senior citizens operated by Diakonie Aachen.
• TANDEMmia 2.0 Inclusive intergenerational senior program enabling seniors living in private households to participate socially, with focus on reducing loneliness through shared activities in leisure, sports, art, and culture.
• Begegnungszentrum Forst Community center in Aachen-Forst offering leisure, educational, and meeting opportunities for seniors, including counseling, help with daily problems, and volunteer engagement opportunities.
• Nachbarschaftshilfe Neighborhood assistance service connecting volunteers with seniors for small repairs, technology help, medical appointments, and shopping support in the Aachen-Forst/Driescher Hof area.
• Café Kiwi Cultural meeting point in Alsdorf-Mitte offering orientation and support for families, bringing refugees and local families together through mother's cafés, sewing courses, language activities, theater projects, and family excursions.
• Interkulturelles Zentrum (InZel) Intercultural center at the Nadelfabrik in Aachen offering cultural exchange programs including Tandem language exchange, creative workshops, literature workshops, and inclusive choir.
• Werkstatt der Kulturen Cultural workshop and integration agency NRW providing community social media presence, coaching for non-profit associations, and intercultural training.
• Frauenhaus Women's shelter providing protection and support for women and children experiencing domestic violence.
• Interventionsstelle – aktiv gegen häusliche Gewalt Intervention center actively combating domestic violence with crisis intervention and support services.
• Anker – Bei Gewalt gegen Kinder Specialized service for children experiencing violence, providing counseling and intervention.
• Lebens- und Einzelberatung Life and individual counseling services addressing death, grief, illness, overwhelm, family conflicts, separation, anxiety, bullying, and addiction, providing a protected space for personal development and crisis resolution.
• Gesetzliche Betreuung Legal guardianship services providing support and representation for individuals who need assistance with legal and administrative matters, including power of attorney counseling and voluntary guardianship.
• Feuervogel Specialized support program for children from families affected by addiction, helping them cope with their situation.

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Kirchenkreis AachencoreOthersParent organization and largest member. Provided significant financial support during 2017-2021 restructuring period to ensure organizational viability. Supervisory board (Aufsichtsrat) oversight.
• Diakonisches Werk RWL (Rheinland-Westfalen-Lippe)coreOthersRegional umbrella organization for diaconal work in the Rhineland-Westphalia-Lippe region
• Diakonie DeutschlandcoreOthersNational umbrella organization for German Protestant diaconal welfare organizations
• CaritasminorStrategic or Co-development PartnerDescribed as 'large sister organization' (große Schwester) with cooperation in social work strengthening the overall social service sector in the region
• digitalHUB AachenminorOthersMember of local digital innovation hub supporting cross-sector collaboration in Aachen
• Jobcenter (various locations)minorOthersCollaboration on income support and employment services for clients needing assistance with job center matters

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Deutsches Rotes Kreuz Kreisverband Aachen-Stadt e.V. German Red Cross local chapter operating family support, senior services, migration counseling, and social welfare programs across the same region. Competes for government contracts and donor funding.
• AWO Kreisverband Aachen-Stadt e.V. Workers' welfare association operating senior care, family services, and social counseling in the same geographic region. Direct competitor for both client base and public funding allocations.
• Caritasverband für die Region Aachen-Stadt und Aachen-Land e.V. Catholic counterpart welfare organization operating family counseling, senior services, addiction support, and refugee aid across the same Aachen/StädteRegion territory. Direct competitor for both funding grants and client referrals.
• Malteser Aachen: Catholic welfare organization providing social services including refugee aid, senior services, and crisis intervention in the same regional market. Comparable nonprofit funding model and service mix.
• SKM Aachen - Katholischer Verein für soziale Dienste: Catholic social service association providing addiction support, legal guardianship, and homelessness services in the same region. Direct competitor in the Suchtberatung and Betreuung verticals.
• Diakonisches Werk im Rheinland: Regional umbrella organization within the same Diakonie RWL structure. Comparable service portfolio (family counseling, senior care, migration) at larger regional scale; direct governance and funding counterpart.

Regional players

• Sozialwerk Aachen gGmbH: Local nonprofit operating social services including housing support and senior care in the Aachen region. Comparable service mix and regional focus, smaller scale.

Broad incumbents

• Der Paritätische Nordrhein-Westfalen: State-level umbrella organization for independent social welfare providers in NRW. Sets funding and policy frameworks that affect Diakonisches Werk Aachen's operating environment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCuzfwa9szepWWKgPLx435Lg
• Facebookfacebook.com/profile.php
• Instagraminstagram.com/diakonieaachen
• LinkedInlinkedin.com/company/diakonisches-werk-im-kirchenkreis-aachen

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Diaconal work in the church district of Aachen