Andaze

What Andaze does

Andaze (アンダーズ株式会社) is a Tokyo-headquartered IT services and product company founded in April 2016 by President Mina Arai, operating with a 51-100 employee multinational team spanning Japan and India. The company delivers AI, IoT, and big data development alongside Proof-of-Concept engagements, website development, recruitment agency services, and migration/offboarding projects centered on Microsoft Azure and Open AI platforms.

The company's product portfolio includes a Generic CRM for Customer Support with omni-channel AI chatbot functionality, a Generic CRM for Sales with AI-based analysis, a Workforce Analytics / Occupancy Management System, and AI-driven inventory prediction. Its services arm supports Azure OpenAI integration, computer vision (defect detection, AI-OCR), predictive analytics, anomaly detection, and NLP-based knowledge management. Andaze's proprietary Shared Team® methodology underpins a nearshore delivery model combining Japanese client-facing teams with India-based engineering capacity.

The business operates a hybrid revenue model combining project-based professional services with emerging SaaS/subscription products (CRMs, Workforce Analytics). It monetizes through one-off DX projects, recurring SaaS subscriptions, recruitment placement fees, and migration services. Andaze holds Microsoft Gold Partner status (since 2020) and is certified under ISO 9001, ISO 27001, Japan's IT Introduction Subsidy program, and as a government-recognized SME Supporter, positioning it to serve enterprise, public-sector, and SME DX customers. The company is bootstrapped, having increased paid-in capital three times (¥10M → ¥20M → ¥30M) without disclosed external VC participation.

Name

Andaze

Legal name

アンダーズ株式会社 (Andaze Ltd.)

Website

https://andaze.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Andaze (アンダーズ株式会社) is a Tokyo-based AI, IoT, and big data IT services firm with a Japan-India delivery model, offering proprietary CRM products, Workforce Analytics, and Azure Open AI integration to enterprise, manufacturing, and SME DX clients.

Ownership category

akta.pro rank

Product category

IT Consulting and Digital Transformation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Software Publishers (5132)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYHDAAAGAJ

B2B SaaS & Enterprise Personalization (CRM, Sales, Support)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Recommender Systems & Personalization

SECONDARYBPAEAFAL

Database/Application Data Layer Modernization (DB migration, ORM, caching)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Application Development & Modernization

Keywords

• Digital transformation consulting
• IT system development
• Microsoft cloud solutions
• AI application development
• Custom software development

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting and System Development: Core consulting services including DX strategy, IT assessment, system design, development, and implementation. Custom system development for various business needs including CRM, ERP, IoT, AI solutions. Revenue generated through project-based engagements with varying scope and duration.
2. Recruitment Agency Services: Total HR support from recruiting to hiring and training. Services include job ad creation, recruitment matching, direct recruiting, recruitment outsourcing, and post-recruitment training. Revenue generated through service fees and outsourcing contracts.
3. SaaS/New Business Service Development: Development of SaaS services for new business ventures. Includes rapid PoC, MVP development, and multi-tenant SaaS solutions. Revenue from development projects and ongoing support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Andaze provides IT consulting and custom system development services focused on digital transformation (DX), including AI/IoT solutions, PaaS migration, multi-tenant SaaS development, PoC/MVP development, and recruitment agency services. The company also develops and sells proprietary cloud-based products including Generic CRM for Sales, Generic CRM for Customer Support, and Workforce Analytics (occupancy management), delivered as SaaS to enterprise clients.

Product overview

Andaze offers a portfolio of proprietary CRM and analytics products. Generic CRM for Customer Support provides omni-channel customer service capabilities with AI chatbots and knowledge management. Generic CRM for Sales enables data-driven sales activities with customer management, business tracking, and BI integration. Workforce Analytics (Occupancy Management System) delivers workforce productivity analysis for remote work companies through activity monitoring and productivity reporting. All three products are available as cloud/SaaS solutions with customization options.

Differentiator

Problem solved

Functional benefit

Brands

• シェアードチーム® (Shared Team): A proprietary team model providing expert teams to prevent knowledge monopolization, mitigate risks, and ensure business stability.

Products and services

• Generic CRM for Customer Support Omni-channel customer support solution that delivers smooth customer service across phone, email, chat, and messaging channels. Features AI-based virtual operators, chatbots, knowledge management, case management, routing, and SLA monitoring for enterprise support operations.
• Generic CRM for Sales Sales activity support module that manages customer information and sales representative actions, with AI-based analysis, forecasting, BI-tool integration, and low-code customization for data-driven sales operations.
• Workforce Analytics (Occupancy Management System) Workforce analysis software that visualizes employee work performance and analyzes digital activity data for remote-work enterprises. Includes digital time management, real-time activity analysis, productivity assessment, and compliance and risk management with encryption and multi-factor authentication.
• SharedTeam (シェアードチーム®) Flexible resource service providing expert teams on a shared-team basis so client projects avoid knowledge siloing, with monthly billing for ongoing engagements and risk mitigation for the client's business stability.
• Recruitment Agency Service Total HR support service covering recruiting to hiring and training, including job ad creation, recruitment matching, direct recruiting, recruitment outsourcing, internal recruiting site setup, scout email services, and post-recruitment training for client companies.
• OpenAI/GPT Consulting and System Development Consulting and development service that uses Azure OpenAI to systematize intelligent labor, embedding generative AI capabilities such as virtual operators, chatbots, and analytics forecasting into client business processes and systems.
• AI Inventory and Shipping Prediction Service AI-driven demand forecasting and optimization service that predicts inventory and shipping quantities to optimize material procurement, automate delivery planning, and reduce production and logistics costs.
• PaaS Migration and Subscription Cost Optimization Service IT cost optimization service that migrates high-cost SaaS workloads onto cost-efficient PaaS architectures, maintaining system quality while substantially reducing total IT cost for clients.
• Microsoft Dynamics 365 Business Central Implementation Service Implementation service for Microsoft Dynamics 365 Business Central, an integrated ERP that unifies sales, purchasing, inventory, accounting, production, and HR functions into a single business information system.
• IT Introduction Subsidy DX Development Service Dx development service delivered under the Japanese government's IT Introduction Subsidy program, supporting IT tool and AI tool implementation to improve operational efficiency and DX for SMEs and small businesses.

Quantifiable outcome

• 18% increase in applicants for construction company case study
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Microsoft (Gold Partner)coreTechnology or Integration · 1 January 2020Microsoft Gold Partner certification achieved in 2020, demonstrating advanced expertise in Microsoft technologies. Provides access to latest Microsoft solutions and support resources.
• Microsoft (Silver Partner)coreTechnology or Integration · 1 January 2018Certified Microsoft Silver Partner since 2018, providing Microsoft cloud solutions including Azure, Dynamics 365, and Power BI to clients. Partnership level upgraded to Gold Partner in 2020.

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Avanade: The Accenture-Microsoft joint venture and a top-tier Microsoft Gold Partner focused on DX consulting. Operates the same Microsoft-stack business model (Azure, Dynamics 365, Power BI implementations) at global scale, making it the most directly comparable peer to Andaze's core consulting offering.
• Slalom: A global DX and technology consulting firm with a strong Microsoft alliance and significant custom software/SaaS development practice. Comparable in service mix and Microsoft-aligned positioning to Andaze's DX consulting, custom dev, and Salesforce/D365 implementation work.
• Insight Enterprises: A global Microsoft Gold Partner providing IT solutions, managed services, and digital transformation consulting. Highly comparable to Andaze in its reliance on Microsoft ecosystem expertise combined with custom solution delivery.

Broad incumbents

• Accenture: Global SI with deep Microsoft and Salesforce practices that delivers DX consulting, cloud migration, and custom application development. Overlaps heavily with Andaze on Microsoft cloud and CRM implementation work.
• Capgemini: Global SI with a major Microsoft Azure practice delivering cloud, data, and custom application services. Comparable to Andaze in cloud-first consulting and Microsoft-aligned delivery at much larger scale.
• Fujitsu: A major Japanese IT services and consulting incumbent offering enterprise application, cloud, and AI/DX solutions. Competes with Andaze for Japanese enterprise DX consulting engagements but from a much broader portfolio and scale.
• TIS Inc. Japanese IT services firm providing consulting, system development, and managed services across financial services, manufacturing, and public sector. Overlaps with Andaze on the custom development and DX consulting business in Japan.
• Information Services International-Dentsu (ISID): Japanese IT solutions and consulting firm with strong enterprise software and systems integration capabilities. Comparable to Andaze on the consulting-led model and Japanese enterprise customer focus.
• NTT Data: One of Japan's largest IT services and consulting firms with a broad DX and systems integration practice. Overlaps with Andaze on enterprise DX transformation but operates at much larger scale and across a wider portfolio.

Emerging players

• Works Applications: A Japanese cloud enterprise software company providing ERP, HR, and CRM-style business applications. Comparable to Andaze on the Japanese cloud-business software product angle but operates at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCfjT9TH2TOy7QRp1X_Ibr4A
• LinkedInlinkedin.com/company/andazejapan
• Instagraminstagram.com/andaze_japan
• Xx.com/AndazeD365

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Andaze