What Gedikom does

Gedikom Gesundheitsdienstleistung Kommunikation GmbH is a Bayreuth-headquartered, wholly-owned subsidiary of Kassenärztliche Vereinigung Bayerns (KVB), the statutory body responsible for ambulatory medical care in Bavaria. Founded in 2006 to fulfill the Sicherstellungsauftrag (statutory care obligation), the company operates a 24/7/365 healthcare communication and dispatch infrastructure spanning three servicecenters (Bayreuth, Nürnberg, Würzburg), approximately 100 Bereitschaftspraxen (on-call emergency practices) distributed across Bavaria, a medical home-visit Fahrdienst in the Bayreuth/Kulmbach/Pegnitz region, and a psychotherapy coordination service (Koordinationsstelle Psychotherapie). Its core platforms include the 116117 medical on-call hotline, the Terminservicestelle (specialist appointment service mandated by the GKV-Versorgungsstärkungsgesetz), the structured SmED triage protocol, and DocOnLine video consultation.

The underlying technology stack is conventional rather than proprietary-AI: telephony-based call centers, integrated video, and a vehicle dispatch system. Differentiators are operational — 24/7/365 coverage, statewide geographic reach, ISO 9001:2015 and TÜV data protection certifications, and EFQM Gold (2025) and Ludwig Erhard Preis (6 Sterne, 2025) quality recognition. The business model is B2G managed services: revenue derives from contracts with KVB to operate the statutory care infrastructure, supplemented by a smaller B2B2C arrangement with IKK gesund plus for member appointment services. End users are Bavarian citizens seeking non-emergency medical care outside regular office hours; the commercial buyer and contracting authority is KVB. No external investors, funding rounds, or M&A activity are present — Gedikom is a stable, in-house operational arm of the regional statutory physician association.

Name

Gedikom

Legal name

Gedikom Gesundheitsdienstleistung Kommunikation GmbH

Website

https://gedikom.de

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Gedikom is a wholly-owned KVB subsidiary operating Bavaria's 24/7 medical on-call hotline (116117), ~100 emergency practices, and three regional servicecenters under a statutory mandate to ensure ambulatory care outside office hours.

Ownership category

akta.pro rank

Product category

Healthcare Services / Medical Dispatch and Ambulatory Care Coordination

NAICS

Offices of Physicians (6211), Freestanding Ambulatory Surgical and Emergency Centers (621493)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI)

akta.pro secondary industries

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG), After-Hours & Walk-In Primary Care Clinics (HLAFADAH), Medical Information Services (MI Contact Centers) (HLAGALAE)

Keywords

• Medical dispatch services
• Ambulatory care coordination
• Emergency practice operations
• Medical hotline services
• Patient triage services

Headquarters

HQ city

Bayreuth

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Contracts: Gedikom operates as a contracted service provider for the Kassenärztliche Vereinigung Bayerns (KVB), fulfilling the statutory obligation (Sicherstellungsauftrag) for ambulatory medical care in Bavaria. Revenue is derived from government-funded healthcare contracts for operating servicecenters, Bereitschaftspraxen, and the 116117 hotline.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Gedikom operates a 24/7 medical communication and dispatch infrastructure for ambulatory care outside regular office hours in Bavaria, comprising the 116117 telephone hotline, a statewide network of approximately 100 Bereitschaftspraxen (emergency practices), physician home-visit dispatch, video consultation via DocOnLine, and a Terminservicestelle (TSS) appointment service. Services are delivered under the statutory Sicherstellungsauftrag mandate, with SmED structured triage used to prioritize patient inquiries by medical urgency and direct them to appropriate care pathways.

Product overview

Gedikom is a healthcare communication services provider and wholly-owned subsidiary of the Kassenärztliche Vereinigung Bayerns (KVB). The company operates a unified platform of interconnected services centered on three pillars: a 24/7 telephone service center mediating the physician on-call service via the 116117 number and the appointment service center; a statewide network of emergency medical practices (Bereitschaftspraxen) across Bavaria; and administrative support functions. These are supplemented by a physician transport service, psychotherapy coordination, and video consultation via DocOnLine. A key operational feature is SmED, a structured initial medical triage system that prioritizes patient inquiries by urgency. All services are designed to ensure ambulatory medical care is available to all citizens in Bavaria 365 days a year, around the clock.

Differentiator

Problem solved

Functional benefit

Products and services

• Gedikom Servicecenter (116117 Hotline) Medical telephone service center operating 24/7/365 that mediates the physician on-call service (116117) in Bavaria, providing initial medical triage (via SmED) and connecting patients with appropriate care pathways.
• Bereitschaftspraxen (Emergency Practices) Emergency medical practices operated across Bavaria outside regular office hours, supporting on-call physicians with staffing, materials, and standardized equipment to ensure consistent patient care. Approximately 100 practices statewide as of 2025.
• BSD Fahrdienst (Physician Transport Service) Driver service that transports on-call physicians to patients for home visits in the Bayreuth, Pegnitz, and Kulmbach regions as part of the physician on-call service.
• Koordinationsstelle Psychotherapie (PTV) Coordination service that mediates available psychotherapy slots for the Kassenärztliche Vereinigung Bayerns (KVB), addressing the shortage of psychotherapy placement options for statutorily insured patients.
• Arztterminservice IKK gesund plus Appointment service for insured patients of IKK gesund plus, mediating physician appointments for the insurer's members.
• Videotelefonie DocOnLine Video consultation service within the physician on-call service, enabling patients to receive video-based medical advice from doctors via DocOnLine as part of the dispatch pathway.
• Terminservicestelle (TSS) Appointment service center mandated by the GKV-Versorgungsstärkungsgesetz, helping statutorily insured patients obtain specialist or psychotherapist appointments urgently.

Quantifiable outcome

• 100 Bereitschaftspraxen across Bavaria (2025 milestone)
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Kassenärztliche Vereinigung Bayerns (KVB)coreStrategic or Co-development Partner · 1 January 2006Gedikom is a 100% subsidiary of the Kassenärztliche Vereinigung Bayerns (KVB), established in 2006 to fulfill the statutory obligation (Sicherstellungsauftrag) for ambulatory medical care in Bavaria. This is the primary and foundational partnership, with KVB being the parent organization and main contracting authority.
• DocOnLinecoreTechnology or IntegrationDocOnLine provides video consultation capabilities integrated into the 116117 service pathway, enabling patients to receive remote medical consultations from doctors via video call as part of the on-call medical service dispatch.
• BITE GmbHcoreChannel Partner/ Reseller/ DistributorBITE GmbH serves as the authorized recruitment partner and operator of the applicant management software for Gedikom. Job listings are published exclusively through b-ite.com. A data processing agreement (Auftragsverarbeitung) is in place.
• IKK gesund plusminorStrategic or Co-development PartnerIKK gesund plus health insurance has a partnership with Gedikom for the Arztterminservice, providing appointment scheduling services for the insurer's members.

Scale indicators5 records

Recent moves11 records

Expansion highlights12 records

Emerging players

• Zava (formerly DrEd): Zava is a major European direct-to-patient telemedicine platform operating in Germany. It represents an alternative channel that patients may choose over the 116117/Gedikom pathway for non-emergency medical advice.
• Doctolib GmbH: Doctolib is a leading European medical appointment-booking platform used widely in Germany. It overlaps with Gedikom's Terminservicestelle (TSS) specialist appointment scheduling function and represents a digital alternative for routine appointment routing.
• Kry International AB: Kry is a digital-first healthcare provider operating in Germany via app-based video consultations with physicians. It competes for the same patient pool seeking convenient, non-emergency medical access that Gedikom's 116117 and DocOnLine services serve.

Regional players

• Kassenärztliche Vereinigung Baden-Württemberg (KVBW): The statutory physician association for Baden-Württemberg operates its own after-hours medical dispatch, Bereitschaftspraxen network, and 116117 call routing across the state. It is the most direct structural analogue to KVB/Gedikom in another German state.
• Kassenärztliche Vereinigung Berlin: Berlin's KV operates the city's after-hours medical dispatch and emergency practice network via the 116117 hotline. Like Gedikom, it is a statutory body providing ambulatory care coordination outside regular hours, but for a different geographic market.
• Kassenärztliche Vereinigung Hessen (KVH): KV Hessen organizes the after-hours Bereitschaftsdienst and emergency practice network across the state of Hessen. Same statutory mandate and operating model as KVB/Gedikom, serving a different geographic territory.
• Kassenärztliche Vereinigung Westfalen-Lippe (KVWL): KVWL runs Bereitschaftspraxen and 116117 medical dispatch for the Westfalen-Lippe region. Comparable to Gedikom as a regional statutory after-hours care organizer with in-house operational infrastructure.
• Medgate AG: Medgate is a Swiss telemedicine and medical dispatch operator running 24/7 teleconsultation and triage hotlines — structurally very similar to Gedikom's servicecenter function, but operating in Switzerland rather than Germany.
• Kassenärztliche Vereinigung Nordrhein: The KV for the Nordrhein region operates parallel after-hours ambulatory care infrastructure including Bereitschaftspraxen and a 116117 dispatch hotline. Structurally similar to Gedikom's parent/mandate model, just in a different German state.

Direct peers

• TeleClinic GmbH: TeleClinic is a leading German telemedicine platform offering video consultations and remote medical advice directly to patients. It competes with Gedikom's DocOnLine/116117 video pathway for the same after-hours patient demand in Bavaria and beyond.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/gedikom-gmbh
• Instagraminstagram.com/gedikom
• Xx.com/Gedikom
• Facebookfacebook.com/gedikom

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gedikom