3it

What 3it does

3it Ltd is a privately held managed IT services and consultancy firm headquartered in Bury St Edmunds, Suffolk, serving small and medium-sized businesses across East Anglia — primarily Suffolk, Norfolk, and the Cambridge corridor. The company was founded by Directors Gary Brummage and Steve Mott and operates with a seven-person team covering technical consultancy, finance, and administration. Its go-to-market is consultative and direct: clients contact consultants by phone or email without a call-centre or ticket system, and are assigned both primary and secondary consultants for continuity. Marketing is driven primarily by word-of-mouth referrals and client testimonials rather than active demand-generation campaigns.

The service portfolio is a bundled managed-IT model rather than a single product. Core offerings include managed IT support (telephone/remote, onsite server, onsite network, preventative maintenance, holiday cover, all-inclusive and tailored contracts), business IT consultancy billed in 15-minute intervals, proactive monitoring of servers/PCs/network with email and SMS alerting, and PCI DSS compliance assistance. Cloud and connectivity services encompass Microsoft 365, hosted VoIP telephony, secure cloud backup, hosted physical and virtual servers, broadband/fibre/leased lines, and ISP services (domain names, SSL, web and email hosting). Security is delivered through resold third-party subscriptions (Webroot, BitDefender, Blockmail, ActivTrak, Duo Security) plus a Dark Web and Cyber Awareness offering. The firm also provides structured cabling via an Excel Cabling partnership with a 15–25 year warranty scheme, hardware and software procurement with a pre-installation preparation service, repairs and data recovery, disaster recovery planning, and an on-site AAT/ACCA assessment training centre.

Commercially, revenue is generated through a mix of monthly recurring subscriptions (per server, per month, per user, or per GB of cloud backup), one-time hardware sales, and time-based consultancy billed in 15-minute intervals. Pricing is quote-based and tailored per client with no call-out charges and discounts for contract customers. The company is independently owned with no disclosed external investors, parent entity, or funding rounds, and is Cyber Essentials certified. There are no announced acquisitions, mergers, or leadership changes beyond the founding team.

Name

3it

Legal name

3it Ltd

Website

https://3itltd.co.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

3it Ltd is a privately held UK managed IT services and consultancy firm based in Bury St Edmunds, Suffolk, providing managed support, cloud, connectivity, security, and structured cabling services to small and medium-sized businesses across East Anglia including Suffolk, Norfolk, and Cambridge.

Ownership category

akta.pro rank

Headquarters

HQ city

Bury Saint Edmunds

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Support Contracts: Monthly recurring revenue from telephone/remote support, onsite server support, onsite network support, preventative maintenance visits, holiday cover for IT staff, and all-inclusive support contracts. Charged per server, per month, or per person.
2. IT Consultancy Services: Billed by 15-minute intervals for consultancy work. Pre-paid options available with reduced monthly fees for set hours.
3. Cloud Services: VoIP phone systems, Office 365 management, secure cloud backup (15 pence per GB per month), hosted servers.
4. Hosting and Connectivity: Internet service provider services including domain names, SSL certificates, website hosting, email hosting, broadband, fibre broadband, and leased lines.
5. Security Solutions: Antivirus and anti-malware subscriptions (Webroot, BitDefender), email security (Blockmail), internet security (ActivTrak), two-factor authentication (Duo Security).
6. Hardware and Software Procurement: Sourcing and procurement of hardware and software at competitive prices. Includes preparation service (checking, reloading Windows, installing updates and antivirus before installation).
7. Structured Cabling: Design, supply, installation, termination and testing of Cat5e, Cat6, voice cabling, and fibre optic cabling networks.
8. PCI Compliance Consultancy: Assistance with PCI DSS compliance including running through questionnaires, updating network and firewall, and running required scans.
9. AAT Assessments: On-site training centre providing AAT (and ACCA) assessments.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

3it is a managed IT services and consultancy company delivering comprehensive IT support contracts to small and medium-sized businesses across East Anglia (Suffolk, Norfolk, Ipswich, Newmarket, Cambridge). Core offerings include managed IT support with telephone, remote, and onsite assistance; proactive 24/7 infrastructure monitoring; cloud services (hosted VoIP, Microsoft 365, secure cloud backup, hosted servers); connectivity and ISP services (broadband, fibre, leased lines, web/email hosting); security solutions (antivirus, email security, two-factor authentication, internet security); and adjacent services such as structured cabling, hardware/software procurement, repairs, data recovery, and disaster recovery planning. The company also operates an on-site AAT assessment training centre.

Product overview

3it is a managed IT services company providing a comprehensive portfolio of IT support and technology solutions primarily serving businesses in East Anglia (Suffolk, Norfolk, Cambridge). The offering consists of managed IT services and support with flexible and direct consultancy, cloud services (VoIP phone systems, Microsoft 365, secure cloud backup), hosting services (hosted servers, broadband, leased lines, ISP services), security solutions (antivirus, email security, internet security, two-factor authentication, disaster recovery), and infrastructure services (structured cabling, hardware/software procurement, repairs). The company also offers AAT assessments at their on-site training centre. Rather than a single unified software product, 3it's offering is a bundled managed services model where clients receive tailored combinations of these services through support contracts, with no call centre approach and direct consultant access.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services & Support Comprehensive managed IT support service offering telephone, remote, and onsite assistance for servers, PCs, laptops, and networks, bundled with free proactive monitoring and a choice of flexible support contract structures (per server, per network, preventative maintenance, holiday cover, all-inclusive, or tailored) for SMBs without dedicated IT departments.
• Business IT Consultancy Onsite IT consultancy service delivered by assigned primary and secondary consultants who build deep understanding of client business needs; includes IT budget planning, system reviews, independent third-party solution assessment, and pre-paid consultancy blocks for SMBs seeking an outsourced IT department relationship.
• VoIP Phone Systems Hosted VoIP telephony service providing cost-effective business communications with high-end PBX features including IVR, queuing, call routing, and conferencing, delivered without the need for on-premises hardware or software purchases, targeted at SMBs migrating from legacy telephony.
• Microsoft 365 Services Provision, management, and support of Microsoft 365 productivity suite including Word, Excel, PowerPoint, Teams, OneDrive with 1TB email storage, and Business Apps for scheduling and invoicing, targeted at SMBs adopting Microsoft cloud productivity tools.
• Secure Cloud Backup Managed online backup solution with 100-day file retention, encryption, and local/offsite storage options, priced at 15 pence per GB per month, designed to back up servers, laptops, and accounts systems for SMBs needing reliable offsite data protection.
• Proactive Monitoring Continuous monitoring service for servers, PCs, and network infrastructure tracking performance, security vulnerabilities, Microsoft and third-party updates, backup status, disk space, hardware faults, warranty status, memory and processor utilisation, DNS issues, malware, failed logins, and power issues, with alerts delivered by email and SMS to prevent issues before they escalate.
• PCI Compliance Consultancy Advisory and remediation service helping organisations achieve and maintain PCI Data Security Standard compliance, including running through compliance questionnaires, updating network and firewall configurations, and executing required vulnerability scans for SMBs handling card payments.
• ISP Services (Domain, Hosting, Email, SSL) Internet service provider offering covering domain name registration, SSL certificates, web hosting, email hosting, and website security with a centralised management console, suitable for SMBs needing a single provider for online presence and email infrastructure.
• Hosted Servers Physical or virtual hosted server service with proactive management, maximum performance optimisation, update installation, and issue resolution, aimed at SMBs that prefer outsourced server infrastructure over on-premises hardware.
• Broadband & Leased Lines Business broadband, fibre broadband, and leased line packages offering unlimited downloads, one-month contract options, up to 75 Mbps throughput, and 24/7 monitoring, with 3it managing the relationship end-to-end including billing and support for the client.
• Antivirus & Anti-Malware Endpoint antivirus and anti-malware subscription service reselling Webroot SecureAnywhere (lightweight, fast protection) and BitDefender (affordable small business protection) on monthly contracts, providing SMBs with managed endpoint security.
• Blockmail Email Security Cloud-based secure managed email filtering service delivering virus protection, spam filtering, granular content policy application, reporting, and around-the-clock monitoring, aimed at SMBs needing managed protection against email-borne threats.
• Internet Security (ActivTrak) Internet security and workforce activity monitoring service (ActivTrak) that tracks application usage, website URLs, activity duration, screenshots, idle time, and USB activity, providing network protection, device restriction capabilities, and productivity insights for SMBs.
• Two-Factor Authentication (Duo Security) Multi-factor authentication service (Duo Security) providing endpoint visibility, adaptive authentication, policy enforcement, secure remote access, and single sign-on capabilities for SMBs needing stronger access controls for users and devices.
• Altaro VM & Office 365 Backup Backup solution (Altaro) providing virtual machine backup for servers and Office 365 mailbox backup with deduplication, compression, offsite backup options, and WAN-optimised replication, suited to SMBs needing comprehensive server and cloud data protection.
• Disaster Recovery Planning Disaster recovery planning service offering a free initial consultation, design of recovery plans, and coordination with landlords and commercial agents to help clients secure alternative premises if needed, helping SMBs prepare for business continuity events.
• Structured Cabling End-to-end structured cabling service covering design, supply, installation, termination, and testing of Cat5e, Cat6, voice, and fibre optic networks, delivered as an authorised Excel Cabling partner with access to the manufacturer's 15-25 year warranty scheme.
• Hardware & Software Procurement Sourcing and procurement service for hardware and software from leading manufacturers at competitive prices, with a preparation service that checks devices, reloads Windows with latest updates, and installs antivirus before delivery, reducing SMB deployment effort.
• Repairs & Data Recovery Computer and hardware repair service combined with data recovery from faulty hard disks, offered with free quotations for SMB clients needing ad-hoc fix-and-recover support outside of their managed contracts.
• AAT Assessments On-site AAT (Association of Accounting Technicians) assessment centre hosted at 3it's Bury St Edmunds office, providing professional qualification testing facilities for accounting trainees (ACCA assessments also offered).
• Web Design Website design and build service for creating business websites, offered as an adjunct to the company's broader IT and hosting portfolio for SMB clients needing a web presence.
• Wireless Solutions Wireless networking solutions for business connectivity, providing wireless infrastructure design and deployment as part of 3it's network and connectivity offering.
• CCTV Solutions Closed-circuit television (CCTV) security solutions for business premises, providing surveillance system design, supply, and deployment as part of 3it's physical security offering.
• Dark Web & Cyber Awareness Cybersecurity awareness service combining dark web monitoring with employee cyber awareness training, helping SMBs reduce human-factor security risk and detect credential exposure.
• Microsoft 365 Advanced Security Advanced security configuration and protection service for Microsoft 365 environments, adding enhanced threat protection, policy controls, and monitoring on top of the base Microsoft 365 management offering.
• Microsoft 365 Backup Backup solution dedicated to Microsoft 365 data, covering mailboxes, OneDrive files, and SharePoint content, providing protection beyond Microsoft's native retention for SMBs needing long-term recoverable copies of cloud productivity data.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• Various Broadband WholesalerscoreTechnology or IntegrationPartnered with various wholesalers to provide broadband, fibre broadband and leased line packages. 3it directly manages and monitors client broadband services, bills clients, and handles support.
• Excel CablingminorChannel Partner/ Reseller/ DistributorAuthorized partner for Excel Cabling products providing structured cabling services. Able to offer the 15-25 year warranty scheme for installed components including Cat5e, Cat6, voice cabling, and fibre optic cabling.
• Various Hardware and Software ManufacturersminorChannel Partner/ Reseller/ DistributorPartnered with leading manufacturers to source hardware and software at competitive prices. Also able to source products they are not specifically partnered with.
• Landlords and Commercial AgentsminorStrategic or Co-development PartnerAlliances with landlords and commercial agents to assist with disaster recovery planning, helping clients find alternative premises if needed.
• AAT (Association of Accounting Technicians)minorStrategic or Co-development PartnerProvides AAT assessments at 3it's on-site training centre. Also offers ACCA assessments.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Techary: UK managed services and IT support provider with cloud, infrastructure, and end-user support offerings. Comparable to 3it's managed IT, hosted servers, and cloud services portfolio.
• Babble: UK cloud communications and managed services provider offering hosted VoIP, connectivity, and IT support. Overlaps with 3it's Hostcomm VoIP, broadband/leased lines, and managed IT services for SMB customers.
• Probrand: UK IT services and procurement platform offering hardware/software sourcing alongside managed services to SMBs. Comparable to 3it on hardware/software procurement, IT support, and recurring service contracts.
• Netstar UK: UK managed IT support provider offering remote and onsite IT support, Microsoft 365, cloud, and connectivity to SMBs. Directly comparable to 3it's managed IT, M365, and broadband/leased-line bundles for small business clients.
• Totality Services: London-based managed IT services provider delivering IT support, cloud, and security to UK SMBs. Directly comparable to 3it's managed IT, cloud, and security portfolio for small and medium business clients.
• Littlefish: UK managed IT services and cyber security provider serving SMB and mid-market clients with support contracts, cloud, and security. Comparable to 3it across managed support, security solutions (2FA, email security, antivirus), and recurring revenue model.
• Quiss Technology: UK managed IT and cloud services provider supporting SMB and mid-market customers with support contracts, Microsoft 365, and security. Comparable to 3it on managed IT support and recurring service revenue.
• Air IT: UK managed IT services and cyber security firm focused on SMB and mid-market clients with proactive monitoring, Microsoft 365, and security offerings. Closely comparable to 3it's proactive monitoring, M365 management, and security stack.

Broad incumbents

• Computacenter: Large UK-headquartered IT infrastructure and services provider serving enterprise and mid-market with managed services, security, and procurement. A broader incumbent in the same managed IT and security space as 3it, but at vastly greater scale.
• Capita: Major UK IT services and outsourcing business offering managed IT, connectivity, and security across enterprise and public sector. A broad incumbent competing in the same managed services and IT support category as 3it at national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/3itltd
• LinkedInlinkedin.com/company/3it-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 3it