Ontario Health atHome

What Ontario Health atHome does

Ontario Health atHome is a Crown agency of the Government of Ontario that coordinates home and community care, long-term care placement, and supportive living services for residents across the province. The organization operates as the single provincial access point for in-home nursing, personal support, therapy, wound care, palliative care, Medical Assistance in Dying (MAID), community nursing clinics, school health support, adult day programs, assisted living, retirement home referrals, and supportive housing. Patients access services through care coordinators, hospital discharge teams, the toll-free line (1-833-515-1234), or the Healthline portal; service delivery is supported by Telehomecare remote monitoring for chronic conditions and a network of 42+ regional offices spanning 14 geographies and 120+ Ontario Health Team partnerships.

The organization was established on April 1, 2021, when the 14 Local Health Integration Networks (LHINs) were renamed Home and Community Care Support Services; a unified cross-appointed Board and CEO governance model was introduced on July 1, 2021, and the entity was rebranded to Ontario Health atHome in 2025. The organization employs approximately 8,600–9,000 staff and collectively serves roughly 674,000 patients annually, with daily volumes of approximately 22,000 nursing visits, 3,000 therapy visits, and 85,000 personal support visits; 26,500 patients are placed in long-term care each year and roughly 400,000 active patients are managed on monthly caseloads.

Ontario Health atHome does not generate commercial revenue. As a Crown agency, it is funded through appropriations from the Ontario Ministry of Health as part of the publicly administered provincial healthcare system; services are delivered at no direct cost to eligible patients. Care is operationalized through a combination of direct in-home delivery by employed staff, contracts with 841 prequalified Service Provider Organizations (SPOs), and channel partnerships with Ontario Health Teams across all six Ontario Health regions. Technology assets are limited to the Telehomecare remote monitoring program and the Healthline.ca information portal; no proprietary platform or API surface is disclosed.

Name

Ontario Health atHome

Legal name

Ontario Health atHome

Website

https://ontariohealthathome.ca

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ontario Health atHome is a Crown agency of the Ontario Ministry of Health that coordinates home care, community care, long-term care placement, and supportive living services for approximately 674,000 patients annually across 14 Ontario regions through 42+ offices and 8,600+ staff.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120), Ambulatory Health Care Services (621)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

akta.pro secondary industries

Home Health Clinical Care Coordination & Case Management (HSABACAO), Home Care Staffing & Nurse Registry Services (HLAFAEAK), Hospital/Facility-to-Home Caregiver Placement (HSABAMAC), Hospital-at-Home & Acute-at-Home Remote Monitoring (step-down, escalation workflows) (HLALAFAH)

Keywords

• Home care services
• Community care coordination
• Long-term care placement
• Palliative care services
• Care coordination services

Headquarters

HQ city

London

HQ country

Canada

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain

Revenue model

1. Government-funded healthcare services: Ontario Health atHome is a Crown agency funded by the Ontario Ministry of Health. Services are publicly funded through provincial healthcare budgets as part of Ontario's health system. Revenue is derived from government appropriations for home care, community care, and long-term care placement services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Ontario Health atHome is a Crown agency that coordinates and delivers publicly funded home and community care, long-term care placement, and community service navigation across 14 regional geographies in Ontario. It arranges and provides nursing, personal support, therapy and rehabilitation, wound care, palliative care, MAID coordination, school health support, and supportive living referrals through care coordinators, in-home visits, community nursing clinics, and Telehomecare remote monitoring. Patients access services via care coordinators, hospital discharge teams, or the toll-free access line (1-833-515-1234).

Product overview

Ontario Health atHome operates as a single provincial organization coordinating home and community care, long-term care placement, and community service referrals across Ontario. The organization serves as a centralized access point for patients, families, and caregivers seeking health care services. Its service portfolio spans core clinical services (home care nursing, therapy, palliative care), digital health programs (Telehomecare remote monitoring), community-based clinics (nursing clinics, wound care), school health services, supportive living options (adult day programs, assisted living, supportive housing), and care coordination. The Above and Beyond Caregiver Recognition Program acknowledges unpaid caregivers. The organization partners with Ontario Health Teams across 14 regions to deliver integrated, patient-centered care.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care
• Rapid Response Nurses
• Telehomecare
• Family-Managed Home Care
• Palliative Care
• Medical Assistance in Dying (MAID)
• Community Nursing Clinics
• Therapy and Rehab
• Wound Care
• School Health Support Services
• Mental Health & Addictions Nursing
• Long-Term Care Placement
• Adult Day Programs
• Assisted Living
• Retirement Homes
• Supportive Housing
• Care Coordination
• Health Care Connect
• Healthline
• Information & Referral

Quantifiable outcome

• 674,000+ patients served annually across Ontario
• +2 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered supporting and core.

• Community ParamedicinesupportingStrategic or Co-development Partner · 16 October 2025Collaboration with Community Paramedicine programs to expand immunization services for clinically homebound patients as part of respiratory illness prevention.
• Retirement Home OperatorssupportingStrategic or Co-development Partner · 16 October 2025Partnership with retirement home operators to provide immunization services and coordinated care for eligible residents during respiratory illness season.
• Ontario Health Teams (Central Region)coreStrategic or Co-development PartnerOntario Health atHome partners with Ontario Health Teams across the province to coordinate and deliver high-quality, patient-centred home and community care. Central Region includes Barrie and Area OHT, Central West OHT, Connected Care Halton OHT, Couchiching OHT, and others focused on integrated care delivery.
• Ontario Health Teams (East Region)coreStrategic or Co-development PartnerPartnership with Ontario Health Teams in the East Region including Durham OHT, Ottawa OHT, Peterborough OHT, Hastings Prince Edward OHT, and others for coordinated patient care across Eastern Ontario.
• Ontario Health Teams (Toronto Region)coreStrategic or Co-development PartnerCollaboration with Toronto-based Ontario Health Teams including Downtown East Toronto OHT, East Toronto Health Partners OHT, Scarborough OHT, and others serving the diverse Toronto area.
• Ontario Health Teams (West Region)coreStrategic or Co-development PartnerPartnership with Western Ontario Health Teams including Greater Hamilton Health Network, Waterloo Wellington OHT, Windsor Essex OHT, and others for regional care coordination.
• Ontario Health Teams (North East and North West Regions)coreStrategic or Co-development PartnerNorthern Ontario partnerships with teams including Algoma OHT, Nipissing Wellness OHT, All Nations Health Partners OHT, and others providing care across remote and rural communities.
• Ontario HealthcoreStrategic or Co-development PartnerOntario Health atHome operates as part of Ontario Health's provincial health system, coordinating home and community care services under the government's integrated healthcare model.
• Service Provider Organizations (SPOs)coreChannel Partner/ Reseller/ DistributorContracts with third-party Service Provider Organizations for delivery of nursing, personal support, and therapy services. Includes 841 prequalified home care service providers as of 2025.

Scale indicators6 records

Recent moves10 records

Broad incumbents

• SE Health (Saint Elizabeth Health Care): SE Health is one of Canada's largest social enterprises providing home care, community health, and senior care services nationally. It operates as a contracted service provider within Ontario and competes in adjacent home health markets across other provinces.
• Sienna Senior Living: Sienna Senior Living operates retirement residences and long-term care communities in Ontario and other provinces. As a major destination for the 26,500 annual long-term care placements coordinated by Ontario Health atHome, it is a directly adjacent player in the same provincial care ecosystem.
• Lifemark Health Group: Lifemark provides physiotherapy, rehabilitation, and home health services across Canada, including therapy and community-based care. It is comparable to Ontario Health atHome's community Therapy and Rehab service line as a contracted rehabilitation provider within the broader home care market.
• CBI Health Group: CBI Health is a Canadian national provider of home health, rehabilitation, and community care services, including nursing and therapy delivery. Comparable in service mix and contracted delivery model within publicly-funded home care systems.
• Extendicare: Extendicare operates long-term care homes, retirement living, and home health services across Canada. It represents the residential and post-acute side of the continuum that Ontario Health atHome coordinates patients into, making it a comparable player in Ontario's elder care infrastructure.
• Bayshore HealthCare: Bayshore is a major Canadian home and community health services provider offering nursing, personal support, and home care across the country. It is a prequalified Service Provider Organization for Ontario Health atHome and a comparable scale operator in the home health market.
• Victorian Order of Nurses (VON Canada): VON Canada is a national nonprofit home and community care provider delivering nursing, personal support, and caregiver services across multiple provinces. It is a contracted provider within Ontario's home care ecosystem and a comparable model of publicly-funded home care delivery at scale.

Direct peers

• Vancouver Coastal Health (Home & Community Care): British Columbia's regional health authority delivers publicly-funded home and community care, long-term care access, and case management across its region — directly comparable in service mix, public funding model, and care coordination role.
• Alberta Health Services (Home Care program): Alberta's single provincial health authority operates a publicly-funded home care program that coordinates in-home nursing, personal support, and long-term care placement — the closest functional analogue to Ontario Health atHome's provincial coordination mandate.
• NHS Continuing Healthcare (UK): The UK's NHS-funded continuing healthcare program assesses eligibility and coordinates home-based complex care for patients with ongoing health needs — a structural international analogue to Ontario Health atHome's care coordination and long-term care placement functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/OH_atHome
• YouTubeyoutube.com/@OntarioHealthatHome
• Facebookfacebook.com/OntarioHealthatHome
• LinkedInlinkedin.com/company/ontario-health-athome

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ontario Health atHome