RealDolmen

What RealDolmen does

RealDolmen was a Belgian-headquartered IT services company founded in 1986 in Huizingen (Brussels region) that has been integrated into the Inetum group, a pan-European digital services firm operating across 19 countries with regional headquarters in Brussels, Paris, Madrid, and Lisbon plus delivery centers in Morocco and Tunisia. Under the combined entity, the company delivers end-to-end digital transformation services organized around core practices including Application Services, Cloud Services, Cybersecurity, Data & AI, Digital & Enterprise Transformation, Digital Workplace, Enterprise Platforms, and Infrastructure Services, with deep vertical expertise across Microsoft, Salesforce, SAP, and ServiceNow platforms and a value-added reseller channel for each major enterprise software stack.

The business model combines four revenue streams: project-based professional services (consulting, implementation, integration), multi-year managed services for ongoing IT operations, value-added resale of third-party enterprise software, and recurring subscription services for cloud, security, and digital workplace offerings. Go-to-market is enterprise field sales targeting large organizations in primary verticals (Public Sector, Financial Services, Healthcare & Life Sciences, Manufacturing) and adjacent verticals (Retail, Transport & Logistics, Energy & Utilities, Telecommunications, Media & Entertainment). Pricing is fully quote-based with no public disclosure, and engagements are structured as multi-year contracts typical of enterprise IT services. The firm is distinguished by an EcoVadis Gold Medal (85/100, top 5% worldwide, 2026 award, +14 point improvement) with SBTi-validated sustainability targets.

Pre-acquisition, RealDolmen pursued an active inorganic expansion strategy: acquisitions of Software Decisions (1999), Oriam (2006), Axias (2007), Alfea Consulting (2012), and Traviata (2013), all for undisclosed consideration. The delisted EBR:REA ticker indicates RealDolmen was taken private prior to or during its integration into the broader Inetum platform. Recent product activity is anchored by the 2025 launch of the Inetum AI Agent (a Salesforce Agentforce-powered AI agent) and ongoing GenAI solution development for banking and public-sector clients including UZ Gent, De Lijn, Via Appia, Sandetel, and Pajotegem.

Name

RealDolmen

Legal name

Inetum

Website

https://realdolmen.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

RealDolmen, integrated into the Inetum group, is a Belgian-rooted pan-European digital services firm delivering enterprise application, cloud, cybersecurity, AI, and digital workplace consulting plus value-added resale of Microsoft, Salesforce, SAP, and ServiceNow to large organizations in public sector, financial services, healthcare, and manufacturing.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), Cloud Data Platforms & Analytics Migration (BPAEACAI), Integration, API & Middleware Consulting (BPAHAEAJ)

Keywords

• IT consulting services
• Cloud migration services
• Enterprise application development
• Digital transformation consulting
• Cybersecurity managed services

Headquarters

HQ city

Huizingen

HQ country

Belgium

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: IT consulting and implementation services delivered by consultants, including application development, system integration, cloud migration, and digital transformation projects. Typically project-based or time-and-materials engagements.
2. Managed Services: Ongoing IT operations, infrastructure management, and support services providing recurring revenue through multi-year contracts.
3. Value Added Reseller (VAR): Resale of enterprise software (Microsoft, Salesforce, SAP, ServiceNow) with implementation and customization services.
4. Subscription Services: Recurring subscription-based services for ongoing cloud, security, and digital workplace solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

RealDolmen delivers enterprise IT services including custom application development, cloud migration and management, cybersecurity, data and AI solutions, digital workplace modernization, and enterprise platform implementations across Microsoft, Salesforce, SAP, and ServiceNow ecosystems. The firm also resells enterprise software as a Value Added Reseller (VAR) and provides business consulting and managed services through multi-year contracts to public sector, financial services, healthcare, manufacturing, and other industries.

Product overview

Inetum (formerly RealDolmen) is a digital services company offering a comprehensive portfolio of technology services organized around core practice areas. The portfolio spans Application Services, Cloud Services, Cybersecurity, Data & AI, Digital & Enterprise Transformation, Digital Workplace, Enterprise Platforms, Infrastructure Services, and Business Consulting. Specialized practices provide deep expertise in Microsoft, Salesforce, SAP, and ServiceNow ecosystems, complemented by Value Added Reseller capabilities. Key AI-powered offerings include the Inetum AI Agent leveraging Salesforce Agentforce for real-time customer interactions and GenAI solutions for banking transformation. The company operates across multiple industry verticals including Financial Services, Healthcare, Public Sector, Manufacturing, and Retail.

Differentiator

Problem solved

Functional benefit

Products and services

• Application Services Custom application development, modernization, and management services to build and maintain enterprise-grade software solutions for large organizations.
• Cloud Services Cloud migration, infrastructure management, and cloud-native development services delivered across major cloud platforms for enterprise clients.
• Cybersecurity Comprehensive cybersecurity services including threat detection, security operations, and compliance management for enterprise environments.
• Data & AI Data engineering, analytics, and artificial intelligence solutions to unlock insights and drive intelligent decision-making for enterprise clients.
• Digital & Enterprise Transformation End-to-end digital transformation consulting and implementation services for enterprise-wide change programs.
• Digital Workplace Modern workplace solutions including collaboration tools, productivity platforms, and employee experience enhancements.
• Enterprise Platforms Platform modernization, integration, and management services for core enterprise systems.
• Business Consulting Strategic consulting services to help organizations define technology roadmaps and optimize business processes.
• Infrastructure Services IT infrastructure management, networking, and operational support services for enterprise environments.
• Microsoft Services Specialized Microsoft consulting and implementation services including Microsoft 365, Azure, Copilot, and related Microsoft ecosystem solutions.
• Salesforce Services Salesforce consulting, implementation, and customization services including Agentforce AI agent capabilities.
• SAP Services SAP consulting, implementation, and managed services including S/4HANA digital modernization.
• ServiceNow Services ServiceNow platform implementation, customization, and workflow automation services.
• Value Added Reseller (VAR) Resale and distribution of enterprise technology solutions (Microsoft, Salesforce, SAP, ServiceNow) combined with added-value consulting and integration services.
• Inetum AI Agent Salesforce Agentforce-powered AI agent that responds in real time, guides users, and transforms websites into intelligent business platforms.

Quantifiable outcome

• EcoVadis Gold score of 85/100, top 5% worldwide, +14 point improvement

Named customers5 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMajor technology partnership for Microsoft cloud services, Azure, Microsoft 365, and Copilot AI solutions. Inetum delivers Microsoft 365 Copilot implementations and Azure-based sustainability solutions.
• SalesforcecoreTechnology or IntegrationSalesforce partnership including Agentforce AI agent platform. Inetum developed Inetum AI Agent integrated with Salesforce Agentforce for real-time customer guidance and website transformation.
• SAPcoreTechnology or IntegrationSAP partnership for S/4HANA implementations and enterprise resource planning solutions. Inetum has delivered multiple SAP implementations including Via Appia S/4HANA modernization.
• ServiceNowcoreTechnology or IntegrationServiceNow partnership for enterprise service management and workflow automation solutions.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Regional players

• Indra: Spanish-headquartered IT services and digital transformation firm with deep presence in Iberia and Latin America, comparable in vertical coverage (public sector, transport, financial services) but primarily serving a different European geography.

Direct peers

• CGI Group: Canada-based global IT and business consulting services firm with significant European operations, delivering end-to-end systems integration, managed services, and enterprise platform implementations to comparable enterprise and public sector clients.
• Atos: French-headquartered digital transformation and IT services company serving European enterprise and public sector clients with application modernization, cloud, cybersecurity, and managed services closely comparable to RealDolmen/Inetum's offering.
• Devoteam: European digital transformation consultancy with strong cloud, data/AI, and platform expertise (notably across AWS, Google Cloud, Microsoft, and ServiceNow), serving comparable mid-market and enterprise buyers with overlapping practices.
• Sopra Steria: European IT services firm headquartered in France with strong BeNeLux and public sector presence, delivering application services, cloud, and enterprise platform implementations overlapping directly with RealDolmen/Inetum's portfolio.
• Capgemini: Paris-headquartered global IT services and consulting firm offering application services, cloud, cybersecurity, data/AI, and enterprise platform implementations across Europe with comparable service mix and target enterprise buyers.

Broad incumbents

• Deloitte: Big Four professional services firm with a large European technology consulting practice delivering cloud, ERP, cybersecurity, and AI implementations to comparable enterprise and public sector clients, though broader in scope including audit and advisory.
• Accenture: Global professional services giant with a large European digital, cloud, and AI practice serving the same enterprise buyers across financial services, healthcare, and public sector, with broader scale and broader service portfolio.
• T-Systems: Deutsche Telekom's enterprise IT subsidiary offering cloud, SAP, and digital transformation services primarily across DACH and broader Europe, overlapping with RealDolmen/Inetum on large multi-year managed services and platform engagements.
• Infosys: India-headquartered global systems integrator with substantial European operations delivering application services, cloud, and enterprise platform implementations to comparable enterprise buyers, with broader delivery scale and offshore cost model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/realdolmen
• YouTubeyoutube.com/c/inetum
• LinkedInlinkedin.com/company/inetum
• Instagraminstagram.com/inetum_world
• Facebookfacebook.com/Realdolmen-159691940787712

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RealDolmen