What Zoom Travel Insurance does

Zoom Travel Insurance is an Australian direct-to-consumer online travel insurance broker, headquartered in Sydney, NSW, operating as a registered business name of The Insurance Geeks Pty Ltd (ABN 35 612 507 785). The firm distributes a portfolio of travel insurance policies exclusively through its own website (www.zoomtravelinsurance.com.au), with no intermediaries, brokers, or agents in the sales process. Its core technology is a web-based DTC platform that handles quoting, purchase, policy management, and claims submission end-to-end. All policies are underwritten by HDI Global Specialty SE – Australia (AFSL 458776); the firm is authorised under financial services licensee Coffre-Fort Pty Limited (AFSL 472457). Prior underwriters were Lloyd's of London (for policies issued before 11 October 2023) and Arch Insurance (before 1 December 2018).

The product portfolio spans three core tiered plans — Medical Only, Standard, and Comprehensive — alongside persona-specific variants (Domestic, Annual Multi-Trip/Frequent Traveller, Backpacker, Business, Cruise, Family, Group, Seniors, Student, Non-Resident), augmented by six optional add-on modules (Snow Cover, Adventure Activities Pack, Rental Vehicle Excess, Bicycle Cover, High Value Items, Cruise Pack). The business model is straightforward one-time premium pricing on single-trip policies and annual premiums on multi-trip policies, with personalised online quotes (no publicly disclosed pricing), a price-match guarantee, free cover for dependents under 19, automatic cover for 36 pre-existing medical conditions without medical assessment, a 14-day cooling-off refund, and a 10-business-day claims assessment guarantee. Customer acquisition is led by recurring promotional competitions (phones, holidays, cash prizes), destination-specific content marketing, social media (Facebook, Instagram), email, and earned media. 24/7 emergency assistance is delivered via a partnership with First Assistance. The company has 11–50 employees, is privately held, has no external funding rounds disclosed, no M&A activity, and no leadership changes documented in available source data.

Name

Zoom Travel Insurance

Legal name

The Insurance Geeks Pty Ltd

Website

https://zoomtravelinsurance.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Zoom Travel Insurance is a Sydney-based, direct-to-consumer online travel insurance broker selling underwritten policies (Medical Only, Standard, Comprehensive, plus persona-specific variants and add-ons) exclusively through its own website to Australian travellers.

Ownership category

akta.pro rank

Product category

Travel Insurance

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Agencies and Brokerages (524210)

SIC

Accident & Health Insurance (6321), Fire, Marine & Casualty Insurance (6331), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Travel & Accident (Non-Life) Insurance (FSAJAMAN)

Keywords

• Travel insurance
• Online insurance broker
• Medical emergency coverage
• Trip cancellation cover
• Adventure activities cover

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Marketing or Sales, Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Travel Insurance Policy Sales: Zoom Travel Insurance operates as a direct-to-consumer online broker selling travel insurance policies. Revenue is generated from one-time premium payments on single-trip and annual multi-trip travel insurance policies. Optional add-on coverages (rental vehicle excess, sports/adventure pack, snow cover, cruise cover, high-value items, bicycle cover) are available at additional cost during the quote process.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Zoom Travel Insurance is a direct-to-consumer online travel insurance broker that sells single-trip and annual multi-trip policies to Australian residents through its website. Its portfolio includes tiered international plans (Medical Only, Standard, Comprehensive), annual multi-trip cover, domestic cover, and specialised products for cruises, ski/snow trips, and non-residents, all underwritten by HDI Global Specialty SE (Australia). Customers obtain personalised quotes, purchase cover instantly, and manage claims online, with 24/7 emergency assistance delivered through partner First Assistance.

Product overview

Zoom Travel Insurance is a direct-to-consumer travel insurance platform offering a portfolio of core insurance products and optional add-on modules. The core lineup includes Medical Only, Standard, and Comprehensive plan tiers, which can be purchased as single-trip or annual multi-trip policies. These plans serve distinct traveller segments including backpackers, families, seniors, students, business travellers, and groups. The product architecture differentiates between domestic (Australia-only) and international coverage, with the Comprehensive plan providing the highest coverage limits and broadest benefits including cancellation, delays, and luggage. Optional add-on modules allow customers to upgrade their base coverage with specific protections: Snow Cover for winter sports, Adventure Activities Pack for high-risk sports, Rental Vehicle Excess for car hires, Bicycle Cover for cycling holidays, and High Value Items Cover for expensive belongings. All policies are underwritten by HDI Global Specialty SE and distributed direct-to-consumer through the company's website.

Differentiator

Problem solved

Functional benefit

Products and services

• International Travel Insurance (Single Trip)
• Annual Multi-Trip Travel Insurance
• Domestic Travel Insurance
• Cruise Travel Insurance
• Ski Insurance
• Non-Resident Travel Insurance

Quantifiable outcome

• Claims assessment within 10 business days guaranteed
• +3 more outcomes

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• HDI Global Specialty SE – AustraliacoreOthersHDI Global Specialty SE, acting through its Australian branch HDI Global Specialty SE – Australia (ABN 58 129 395 544, AFSL 458776), is the sole underwriter for all Zoom Travel Insurance policies. This is the core insurance partner without whom policies cannot be issued. For policies purchased prior to 11 October 2023, the insurer was Lloyds of London. Prior to 1 December 2018, the insurer was Arch Insurance.
• First AssistancecoreTechnology or IntegrationFirst Assistance provides Zoom's 24/7 emergency assistance services. Their team of experts handles medical evacuation, repatriation, hospital payment guarantees, medical advisor access, family message relay, translator services, and emergency support for policyholders worldwide. Available 24 hours a day, 365 days a year (366 in leap years).

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/zoomtravelinsurance.com.au

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zoom Travel Insurance