Zarauzko Udala

What Zarauzko Udala does

Zarauzko Udala (Ayuntamiento de Zarautz) is the municipal government of Zarautz, a coastal municipality of approximately 23,000 inhabitants in Gipuzkoa, Basque Country, Spain. Under Spanish local-government law, the council delivers the full statutory scope of municipal services to the town's residents, including citizen attention (HAZ), administrative procedures and taxation (Diruzaintza), social services, education support, a municipal Basque-language school (Euskaltegia), a public library (Liburutegia), a music school (Musika Eskola), the Sanz Enea Art and History Museum, sports facilities (Kiroldegia), youth and gender-equality programs, public safety via the municipal police (Udaltzaingoa), waste management, and urban bus transport (Hiribusa). The council is composed of elected political groups (EAJ-PNV, EH Bildu, PSE-EE) and is led by the Mayor (Alkate-lehendakaria) Xabier Txurruka Fernandez.

The underlying technology platform is a Liferay-based multilingual portal (Basque, Spanish, French, English) deployed at www.zarautz.eus, with web accessibility compliance under UNE-EN 301549:2020 and responsive design across desktop and mobile. Digital services include the HAZ citizen-attention interface, the BakQ digital certificate qualification system, the Online Procedures Portal (Tramiteak), electronic document registration, and payment integration via the Basque Government's Nire Ordainketa platform; back-office procedures interoperate with the Gipuzkoa provincial shared e-administration infrastructure (uzt.gipuzkoa.eus).

The entity is not a commercial company and therefore generates no commercial revenue. Funding flows from local taxation (zergak), user fees for services such as the Euskaltegia and sports facilities, grants and subsidies administered via the Dirulaguntzak portal, transfers from the Gipuzkoa provincial government and Eusko Jaurlaritza regional government, and program-specific EU allocations (notably Next Generation funds via the BEEP program and LIFE IP Urban Klima 2050 for climate-adaptation works). Customer segments are the Zarautz resident population and tourists/visitors — the latter served through the Turismo Bulegoa and a multilingual public-website presence. GTM and distribution run through the in-person HAZ office at Kale Nagusia 29, online telematic services, departmental channels, and active social media (Twitter, YouTube, Facebook, Instagram, Telegram) plus newsletters.

Name

Zarauzko Udala

Legal name

Zarauzko Udala

Website

https://zarautz.eus

Company type

Private

Operating status

Operating

Short description

Zarauzko Udala is the municipal government (ayuntamiento) of Zarautz, a coastal Basque town of roughly 23,000 residents, delivering local public services including citizen attention, taxation, social services, education, culture, public safety, tourism, and sustainability programs funded by local taxation and regional/EU transfers.

Ownership category

akta.pro rank

Product category

Public Administration / Municipal Government

NAICS

Public Finance Activities (92113), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Management Services (8741), Sanitary Services (4950), Refuse Systems (4953)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAC

Municipal Finance, Treasury, Budget & Procurement

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAH

Solid Waste & Recycling Services Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIANAH

Land Administration & Cadastral Services (Public Land Records, Parcel Management)

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

Keywords

• Municipal governance services
• Public administration
• Citizen services
• Cultural education programs
• Urban planning services

Headquarters

HQ city

Zarautz

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Distribution channels2 records

Marketing channels3 records

Core offering

Zarauzko Udala is the municipal government of Zarautz, Spain, delivering statutory local government services to residents and visitors. Its core offerings include citizen attention (HAZ), public safety and municipal police, social welfare services, cultural programming (museum, library, music school), Basque language education (Euskaltegia), sports facilities, urban planning and environment, waste management, urban bus transport, tourism services, and electronic administration including online procedures, payments, digital certificates, and grants administration.

Product overview

Zarauzko Udala operates a comprehensive municipal government platform providing citizen services through multiple channels. The core offering consists of a multilingual website (Basque, Spanish, French, English) with integrated services including HAZ (Citizen Attention Service), administrative procedures, online payments, and digital certificates. The municipality offers specialized services across culture (Sanz Enea Museum, exhibitions, music school, library), education (Euskaltegia Basque language school with in-person and virtual auto-learning via EuskaraOn), sports (facilities and programs), social services, tourism, public safety, and environmental sustainability (Agenda 2030, Urban Klima 2050, Energy Portal). Additional digital services include Next Generation EU fund programs, facility reservations, grants administration, and a contractor profile system for transparent procurement. The platform supports electronic administration through online procedures, document registration, and payments via the Basque Government portal.

Differentiator

Problem solved

Functional benefit

Products and services

• HAZ (Herritarren Arreta Zerbitzua) - Citizen Attention Service

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Eusko Jaurlaritza (Basque Government)coreOthersRegional government with administrative competencies that communicates with municipal government on matters within regional jurisdiction. Data subjects may have their information communicated to other Public Administrations with competence in the matter.
• Gipuzkoako Foru Aldundia (Provincial Government of Gipuzkoa)coreOthersProvincial government providing shared electronic administration services (uzt.gipuzkoa.eus) for citizens to conduct administrative procedures. Hosts public exposure of municipal files.

Recent moves6 records

Expansion highlights6 records

Direct peers

• Azpeitia Udala: Small neighboring municipality in Gipuzkoa with similar size profile to Zarautz and operating under the same Basque bilingual public administration framework. Highly comparable in scale, service scope, and provincial integration.
• Bilbao Udala: Major Basque municipality (Bizkaia province) offering the same full portfolio of municipal services including e-government, citizen attention, culture, mobility, and social services. Comparable as a fellow Basque ayuntamiento with multilingual obligations and shared regional IT/payment platforms.
• Irun Udala: Border municipality in Gipuzkoa with comparable municipal service portfolio including citizen attention, culture, public safety, and social services. Direct comparable as fellow Gipuzkoa ayuntamiento.
• Eibar Udala: Inland Gipuzkoa municipality operating under the same Basque regional governance framework with analogous municipal departments and citizen service offerings. Comparable administrative structure and scale.
• Getaria Udala: Small neighboring coastal Basque municipality in Gipuzkoa with a similar tourism-led municipal profile. Comparable for matching coastal town governance, tourism services, and shared provincial/regional administrative dependencies.
• Donostia-San Sebastián Udala: Larger municipal government in the same Gipuzkoa province of the Basque Country, providing comparable municipal services (citizen attention, culture, public safety, urban planning) with a similar Basque/Spanish bilingual governance model. Highly relevant because it operates under the same provincial and regional framework as Zarautz.
• Errenteria Udala: Medium-sized Gipuzkoa municipality offering equivalent municipal services under the same Basque/Spanish bilingual governance model. Comparable administrative scale and integration with provincial services (uzt.gipuzkoa.eus).
• Vitoria-Gasteiz Udala: Capital of the Basque Country (Araba province), another Basque municipal government with similar administrative structure, sustainability programs (Green Capital legacy), and citizen service offerings. Directly comparable municipal administration model.

Broad incumbents

• Madrid Ayuntamiento: National-scale Spanish municipal government with the broadest portfolio of citizen services, e-government infrastructure, and cultural/educational facilities. Comparable as a Spanish municipal authority, but operating at a fundamentally different scale and budget tier than Zarautz.

Regional players

• Pamplona/Iruña Udala: Capital of the neighboring Navarre autonomous community with comparable municipal government functions but operating under a different regional (Navarre) administrative framework. Comparable in scope of municipal services, distinct in funding and regulatory environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ZarauzkoUdala
• YouTubeyoutube.com/channel/UCEpP85Fwu8Ra-OefUKitywQ?view_as=subscriber
• Facebookfacebook.com/Zarautz.udala
• Instagraminstagram.com/zarautz_udala

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zarauzko Udala