Accommodation Concern

What Accommodation Concern does

Accommodation Concern is an independent UK registered charity (no. 1146257) founded in 1987 and headquartered in Kettering, Northamptonshire. It prevents and relieves homelessness and poverty across North and West Northamptonshire through four integrated service lines: Housing & Welfare Benefit Advice (eviction support, homelessness prevention, benefits claims and tribunal representation), a Debt Advice Centre (FCA-registered, FRN 923970, offering statutory and non-statutory debt solutions including DROs), Supported Accommodation (13–17 properties providing 49–70 beds across Kettering, Desborough, Wellingborough, and Irchester for single homeless adults working toward independent living), and Emergency Support (food parcels, energy vouchers, white goods). A complementary Crisis Café Advice Drop-In service is commissioned by the Northamptonshire Healthcare NHS Foundation Trust (NHFT) for mental health service users, and a Rough Sleeper Outreach service is commissioned by North Northamptonshire Council. All services are free at the point of delivery, open to adults aged 18+, and accredited under the Advice Quality Standard across housing, debt, and welfare benefit areas.

The organisation's technology footprint is modest: web-based self-service tools at app.accommodationconcern.co.uk (an Online Debt Referral Tool and a Housing & Welfare Benefits Referral Tool) for client triage, plus unspecified case management systems supporting adviser workflows. There is no disclosed API, SDK, or AI/ML capability. Service delivery is primarily physical — HQ office appointments, weekly drop-ins at Desborough Library, Crisis Café locations, supported accommodation properties, and outreach — supplemented by digital self-referral and an active website, email newsletter, and social media presence on Facebook and Instagram.

Accommodation Concern is a non-trading charity generating income through three streams: (1) donations and individual fundraising including the Accommodation Angels regular-giving scheme and online platforms such as Give as You Live; (2) restricted grant funding from trusts, foundations, and government bodies (National Lottery Community Fund £400,016, Tudor Trust, Lloyds Bank Foundation, Garfield Weston Foundation, Northamptonshire Community Foundation); and (3) commissioned service contracts with local authorities (North Northamptonshire Council, West Northamptonshire Council) and the NHS (NHFT). The operational budget was approximately £900,000 in the prior year, with 35 staff and a 2025 client reach of 2,658 individuals across 4,696 cases. A new £400,016 four-year National Lottery-funded project, Northants Thrive, launches in July 2026 to expand upstream poverty-prevention and financial-resilience services to 400 residents per year.

Name

Accommodation Concern

Legal name

Accommodation Concern

Website

https://accommodationconcern.co.uk

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Accommodation Concern is an independent UK charity (est. 1987, Kettering) that prevents and relieves homelessness and poverty across Northamptonshire through free housing, debt, benefits, and supported accommodation services, funded by grants, donations, and local authority/NHS contracts.

Ownership category

akta.pro rank

Product category

Homelessness Support Services

NAICS

Community Housing Services (62422), Other Community Housing Services (624229), Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230), Temporary Shelters (624221)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Homelessness support services
• Housing advice services
• Welfare benefits advice
• Debt counselling services
• Supported accommodation services

Headquarters

HQ city

Kettering

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Donations and Fundraising: Charitable donations from individuals and organizations. Regular giving program through Accommodation Angels membership. One-off donations via PayPal, Give as You Live, and other platforms.
2. Grant Funding: Funding from trusts, foundations and government bodies including National Lottery Community Fund, Tudor Trust, Lloyds Bank Foundation, North Northamptonshire Council, and others for specific service delivery.
3. Service Delivery Contracts: Commissioned services from local authorities and NHS trusts including NHFT Crisis Café delivery and Rough Sleeper Outreach services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Accommodation Concern is a registered charity and company limited by guarantee that provides advice, support, and preventative services for people who are homeless or at risk of homelessness. The charity delivers housing and welfare benefit advice, emergency support, debt advice, supported accommodation, and a crisis café advice drop-in, all delivered free of charge and funded through grants, donations, and government contracts.

Product overview

Accommodation Concern is a registered charity providing advice, support and housing services across North and West Northamptonshire. Its core product portfolio consists of four primary service areas: (1) an Online Debt Referral Tool and Housing & Welfare Benefits Referral Tool accessible via app.accommodationconcern.co.uk for client self-service; (2) Supported Accommodation offering 17 properties with 64 beds for single homeless people in Kettering, Desborough, Wellingborough, and Irchester; (3) Housing & Welfare Benefit Advice covering eviction, homelessness, court representation, and benefit claims; (4) a Debt Advice Centre delivering FCA-regulated debt advice by Level 3 accredited advisers; (5) Emergency Support providing food parcels, energy vouchers, and white goods; and (6) Crisis Cafe Advice Drop In services commissioned by NHFT. These services are delivered through trained advisers, case management systems, and community-based delivery points including Desborough Library.

Differentiator

Problem solved

Functional benefit

Brands

• Accommodation Angels: A membership scheme for supporters who commit to regular monthly donations, offering benefits including invitations to members-only events, feedback forums, and priority access to open events.
• Northants Thrive

Products and services

• Housing & Welfare Benefit Advice
• Emergency Support
• Debt Advice Centre
• Supported Accommodation
• Crisis Cafe Advice Drop In

Quantifiable outcome

• £4,069,000 in financial gains for clients in 2024
• +5 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

18 partnerships are on record, tiered core, flagship and minor.

• The Fundraising RegulatorcoreOthersRegistered with the Fundraising Regulator, demonstrating commitment to best practice fundraising standards.
• Advice UKcoreStrategic or Co-development PartnerMember of Advice UK, supporting the UK's largest network of independent advice services. Benefits from sector support and advocacy.
• Advice Quality Standard (AQS)coreStrategic or Co-development PartnerHolds the Advice Quality Standard accreditation for Housing, Debt and Welfare Benefit advice services.
• NNBN (North Northants Business Network)coreStrategic or Co-development PartnerFounding member of the NNBN, a business membership for North Northamptonshire helping businesses recover, build and grow.
• Inclusive Excellence CommittedcoreStrategic or Co-development PartnerRecognised as Inclusive Excellence Committed, demonstrating commitment to equality, diversity, inclusion and equity.
• North Northamptonshire CouncilflagshipStrategic or Co-development PartnerPrimary local authority partner for rough sleeper services and Housing First programme. Provides funding through Household Support Fund.
• Stop Loan SharkscoreStrategic or Co-development PartnerPartnership with the national illegal money-lending team to support victims and raise awareness of loan shark dangers.
• HSBCcoreStrategic or Co-development PartnerPartnership to provide No Fixed Address Bank Accounts for homeless individuals, helping them access financial services.
• PilotlightcoreStrategic or Co-development PartnerCharity connecting Accommodation Concern with a team of coaches from businesses as part of Weston Charity Awards strategic planning support.
• SodexominorStrategic or Co-development PartnerCommunity Payback scheme partnership providing hand-made face masks and greetings cards for clients.
• ACEVOcoreStrategic or Co-development PartnerFull member of ACEVO (Association of Chief Executives of Voluntary Organisations), supporting civil society leaders.
• Homeless LinkcoreStrategic or Co-development PartnerNational membership charity for organisations working directly with homeless people. Provides resources and advocacy.
• CentrepointcoreStrategic or Co-development PartnerPartnering member accessing resources including Lifewise training modules, EET Bursary, and Connect Legal Advice Service.
• North Northants Social Enterprise Network (NNSE)coreStrategic or Co-development PartnerPeer-led membership network connecting, supporting and promoting social enterprises across North Northamptonshire.
• Northamptonshire ChambercoreStrategic or Co-development PartnerChamber of Commerce member, representing around 1,000 Northamptonshire businesses.
• Aspire North NorthantscoreStrategic or Co-development PartnerInfrastructure body representing the VCSE sector in North Northamptonshire, funded by North Northamptonshire Council.
• Wicksteed ParkcoreStrategic or Co-development PartnerVenue partner hosting annual sleepout and quiz fundraising events, providing facilities free of charge.
• KCU / Kettering Trussell Trust Food BankcoreStrategic or Co-development PartnerPartnership with Kettering's Trussell Trust food bank for emergency food distribution through 10 partner agencies.

Scale indicators15 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Citizens Advice: UK's largest independent advice charity, offering debt, benefits, and housing advice. Directly comparable on integrated housing/debt/benefits advice services, though delivered through a national network of local offices with broader scope than Accommodation Concern.
• Crisis UK: National UK charity focused on ending homelessness through housing, education, and employment programs. Comparable mission and supported accommodation model, but with national scope and larger operational scale than this regional charity.
• Shelter: National UK charity providing housing advice, homelessness prevention, and campaigning. Directly comparable as a housing advice provider, but operates at much larger national scale with broader policy advocacy remit rather than Northamptonshire-anchored service delivery.
• Centrepoint: UK charity supporting young people experiencing homelessness with supported housing and advice. Listed as an Accommodation Concern partner. Similar mission but focused on youth (16-25) and operating nationally.

Emerging players

• Trussell Trust: UK charity operating the largest network of food banks. Accommodation Concern partners with Kettering's Trussell Trust food bank for emergency food distribution. Comparable as a community-based anti-poverty service provider with adjacent rather than direct overlap.

Direct peers

• StepChange Debt Charity: UK's largest debt advice charity, FCA-registered and providing debt management plans, DROs, and insolvency advice. Directly comparable as an FCA-regulated (similar to FRN 923970) debt advice provider, though with national reach and primarily digital delivery model.
• St Mungo's: UK charity providing supported housing, rough sleeper outreach, and recovery services across London and southern England. Directly comparable on supported accommodation and outreach delivery model, with similar operational scale (~3,000+ staff vs Accommodation Concern's 35).

Others

• Money Advice Trust: UK charity that supports debt advice provision nationally and operates National Debtline and Business Debtline. Comparable as a debt advice infrastructure organization, but operates as a funder/training body rather than direct service provider.
• Advice UK: UK membership body for independent advice services. Accommodation Concern is a member. Comparable as an advice-sector infrastructure organization rather than direct service peer.
• Homeless Link: UK national membership charity for organizations working with homeless people. Listed as an Accommodation Concern partner. Comparable as an ecosystem/advocacy player, not a direct service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/acconcern
• Xx.com/acconcern

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Accommodation Concern