Community Technology Network

What Community Technology Network does

Community Technology Network, now operating as digitalLIFT, is a 501(c)(3) nonprofit founded in 2008 and headquartered in San Francisco that delivers digital inclusion programming to underserved communities through a train-the-trainer model. The organization equips frontline staff at partner organizations (libraries, aging services providers, healthcare organizations, and government agencies) with curriculum, tools, and training to teach digital literacy skills to end learners. Since 2020, digitalLIFT reports reaching 13,003 unique learners, delivering 79,585 hours of instruction, distributing 5,975 devices, and engaging 194 partner organizations.

The core product surface includes Digital Navigator Training courses, Device Curriculum covering Android, iOS, Windows, and Chromebook platforms, a Workshop Curriculum spanning topics from email management to generative AI literacy, and Specialized Training modules for Aging Services, Healthcare, Libraries, and Public Benefits Enrollment. Curriculum is available in English, Chinese, Spanish, and Tagalog/Filipino, and is delivered primarily through the Thinkific online learning platform. Sector-specific bundled packages are offered at $975 per package, with individual courses priced from $75 to $475.

digitalLIFT's revenue mix combines earned revenue (online course sales, customized training packages, direct services including device procurement and internet enrollment, and capacity-building consulting) with nonprofit funding from foundation grants and donations. Long-tenured core funding partners include the Metta Fund. Marketing is conducted through a multi-channel approach relying heavily on partner referrals, an affiliate program, content marketing (blog, newsletter), a monthly Lunch & Learn webinar series, and an annual Day of Equity event. The organization received the 2025 Anthem Award for Transforming Lives Through Digital Literacy and holds NDIA Affiliate status and a Charity Navigator 3-Star rating.

Name

Community Technology Network

Legal name

digitalLIFT

Website

https://ctnbayarea.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

digitalLIFT (formerly Community Technology Network) is a 501(c)(3) nonprofit founded in 2008 that delivers train-the-trainer digital literacy curriculum and direct services to libraries, aging services providers, healthcare organizations, and government agencies serving older adults and underserved communities.

Ownership category

akta.pro rank

Product category

Digital Literacy Training and Education Services

NAICS

Computer Training (611420), Educational Services (611), Educational Support Services (61171)

SIC

Services-Educational Services (8200), Services-Prepackaged Software (7372)

akta.pro primary industry

Digital Inclusion & Public Tech Access Training (Device/Internet/Basic IT) (EDAAAFAE)

akta.pro secondary industries

Technical & Digital Skills Training (BPACANAB), Digital Learning Content Development (eLearning, Labs, Simulations) (BPAEANAD), Core Digital Curriculum & Courseware (Full Programs & Units) (EDAFACAA)

Keywords

• Digital literacy training
• Digital inclusion services
• Train-the-trainer programs
• Curriculum development
• Nonprofit education

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Online Course Sales: Sale of individual digital literacy courses and curriculum through the Thinkific platform. Courses are priced at $75-$475 per course and include topics such as Teaching Digital Skills, Device Curriculum, and Workshop Curriculum. Enrollment is self-paced and available on demand.
2. Customized Training Packages: Sector-specific training bundles (Libraries, Aging Services, Healthcare) sold as comprehensive packages at $975 per package. Includes personalized solutions, advice, and support from digitalLIFT's expert team.
3. Direct Services: Customized learning opportunities including client intake, device procurement and configuration, internet enrollment assistance, and digital literacy training with ongoing support to learners.
4. Capacity Building Services: Consulting and support services for organizations planning or expanding digital inclusion initiatives, providing expert-led, field-tested guidance.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Community Technology Network (operating as digitalLIFT) delivers digital inclusion programming through a train-the-trainer model, selling digital literacy curricula, courses, and customized training packages to libraries, aging services, healthcare, and government organizations. Its products include online courses, device-specific and workshop curricula, sector-specific training packages, and direct services such as device procurement and internet enrollment assistance, delivered online via Thinkific and through direct partner engagements.

Product overview

digitalLIFT (formerly Community Tech Network) operates a train-the-trainer model offering a comprehensive digital inclusion curriculum and services platform. The core offerings include Digital Navigator Training courses, Device Curriculum for multiple devices and languages, and Workshop Curriculum covering digital skills topics. These are complemented by Specialized Training modules for Healthcare, Aging Services, Libraries, and Public Benefits Enrollment, plus Manager Training for program leadership. The company also offers Customized Training Packages as bundled sector-specific solutions (Libraries, Aging Services, Healthcare in Basic and Advanced tiers), Direct Services including device procurement and internet enrollment, and Capacity Building support. All products are delivered through online courses via Thinkific, with curriculum available in English, Spanish, Chinese, and Tagalog.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Navigator Training
• Device Curriculum
• Workshop Curriculum
• Specialized Training Modules
• Manager Training

Quantifiable outcome

• 88% of learners navigate the internet more safely
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

Four partnerships are on record, tiered core and major.

• ThinkificcoreTechnology or IntegrationThinkific provides the online learning platform for digitalLIFT's course delivery, enabling self-paced digital literacy training accessible 24/7.
• King CountymajorStrategic or Co-development PartnerKing County uses digitalLIFT's training to help frontline staff provide digital navigation as an essential part of service delivery to county residents.
• City of Fairfield Adult Recreation CentermajorStrategic or Co-development PartnerPartnership to deliver digital literacy programs to community members through the Adult Recreation Center's services.
• SourcewisemajorStrategic or Co-development PartnerSourcewise partnered with digitalLIFT to create a sustainable tech program for older adults during the COVID-19 pandemic, enabling digital independence.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Others

• TechSoup: Nonprofit that distributes donated/refurbished technology and software to other nonprofits and libraries — adjacent ecosystem participant that supplies infrastructure to organizations doing similar digital inclusion work, rather than a direct curriculum/training competitor.

Broad incumbents

• Goodwill Industries International: Large nonprofit operating workforce and digital skills training programs across thousands of locations — comparable mission of building digital capacity for underserved populations, but at much greater scale and as part of a broader workforce-development portfolio.
• Public Library Association (PLA): Association supporting U.S. public libraries, which are increasingly central to digital literacy and digital navigation services — comparable target customer base to digitalLIFT's library sector packages and curates/adapts similar digital literacy curricula.
• National Digital Inclusion Alliance (NDIA): The national umbrella organization advancing digital equity; digitalLIFT is an NDIA affiliate. NDIA sets standards, advocates for funding, and convenes affiliates — comparable as the broader industry body in which digitalLIFT operates.
• AARP Foundation: Large nonprofit with digital literacy programs specifically for older adults (including AARP TEK and Connected Communities) — directly comparable target audience to digitalLIFT's Aging Services segment, but operating as part of AARP's much broader portfolio.

Direct peers

• Cyber-Seniors: Nonprofit providing free digital literacy training, mentoring, and resources to older adults — overlapping target demographic (seniors) and curriculum topics (device basics, internet safety, online services) with digitalLIFT.
• Older Adults Technology Services (OATS) / Senior Planet: Nonprofit delivering technology training and digital literacy to older adults through in-person centers and online programming — directly comparable mission, target audience, and train-the-trainer-adjacent model to digitalLIFT's Aging Services vertical.
• PCs for People: Nonprofit distributing refurbished computers and delivering digital literacy training to low-income communities — directly comparable model to digitalLIFT's Direct Services offering, which bundles device procurement with digital skills training.
• EveryoneOn: Nonprofit focused on closing the digital divide by connecting low-income households to affordable internet, devices, and digital literacy training — comparable digital inclusion mission with a similar device+training model.
• ConnectHome (HUD program): HUD initiative that partners with local communities to provide digital literacy training, devices, and broadband access to HUD-assisted households — comparable federal-aligned digital inclusion program targeting similar underserved populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/commtechnetwork
• Facebookfacebook.com/54941946124
• LinkedInlinkedin.com/company/community-technology-network-ctn-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Technology Network