Operatel

What Operatel does

Operatel, now operating under the Global We Connect (GlobalCM) brand, is a Barcelona-based private company founded in 1999 that provides outsourced contact center (telemarketing) and digital marketing services to business clients. The company generates conversions for clients through outbound telephone marketing campaigns and manages end-to-end call center operations on their behalf. Its digital marketing arm offers campaign management and digital strategy services; however, the underlying technology stack, proprietary platforms, or specific tooling is not publicly disclosed, and no APIs, SDKs, patents, or certifications are documented in available sources.

The company operates on a professional services revenue model with B2B engagements that appear to be quote-based rather than tiered or productized. Its go-to-market is sales-led, with customer acquisition driven by direct outreach, professional referrals, and a WhatsApp-first contact workflow, supported by a multilingual website available in Spanish, Catalan, English, and French. The firm serves SMB clients across unspecified industries, and the only disclosed customer testimonials (Harmeet Singh, Toni Marqués, Silvia) emphasize professionalism and service quality rather than technical or quantitative differentiation.

Operationally, the company employs between 11 and 50 people, holds no disclosed institutional investment, has no parent company or subsidiaries, and has not executed acquisitions, partnerships, or funding rounds. It rebranded from Operatel to Global We Connect (GlobalCM) while retaining the same operational base and team, and operates a blog and SEO-oriented website for top-of-funnel demand generation. No management team is disclosed in available sources, and revenue figures are not publicly available.

Name

Operatel

Legal name

Global We Connect (GlobalCM)

Website

https://operatel.es

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Operatel, now branded as Global We Connect (GlobalCM), is a Barcelona-based B2B contact center and digital marketing services provider founded in 1999, serving SMBs with telemarketing campaigns and digital strategy solutions through a quote-based professional services model.

Ownership category

akta.pro rank

Product category

Call Center & Telemarketing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Management Services (8741), Services-Advertising Agencies (7311)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Telemarketing services
• Call center operations
• Outbound campaigns
• Digital marketing services
• Customer acquisition

Headquarters

HQ city

Barcelona

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Contact Center Services: Telemarketing and telephone marketing services generating conversions for clients through outbound call campaigns and call center management.
2. Digital Marketing Services: Digital marketing solutions including online campaign management and digital strategy services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Operatel (now Global We Connect / GlobalCM) provides outsourced Contact Center services, executing telemarketing and outbound call campaigns to generate conversions and manage call center operations for business clients. Alongside this, it delivers Digital Marketing services that manage digital campaigns using modern digital strategies. The firm operates from Barcelona and serves business clients seeking external telemarketing and digital marketing capabilities.

Product overview

Operatel, now operating under the Global We Connect (GlobalCM) brand, offers a unified service portfolio consisting of two core offerings: Contact Center services for telephone marketing and call center operations, and Digital Marketing services for managing digital marketing campaigns with innovative technology solutions. The rebrand from Operatel to GlobalCM represents a continuation of the same expert team and proven experience, now with a renewed vision. The company serves businesses seeking outsourced telemarketing, call handling, and digital marketing services.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Telephone marketing and call center management services that generate conversions through outbound telemarketing campaigns and handle all call center operations for client companies. Targeted at businesses needing outsourced customer acquisition via phone outreach.
• Digital Marketing

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Market position

Strengths4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Operatel