Alcaldía de Filandia Quindío

What Alcaldía de Filandia Quindío does

Alcaldía de Filandia Quindío is the municipal government of Filandia, a small municipality in the department of Quindío, Colombia, serving an estimated 12,000-15,000 residents. Founded in 1878 and currently administered by Mayor Duberney Pareja Giraldo for the 2024-2027 term, it operates within Colombia's decentralized administrative structure under the Gobierno Nacional and the Gobernación del Quindío. Its core function is local government: tax collection (impuesto predial and ICA), public service coordination, health programs, social welfare (SISBEN IV), rural development, tourism promotion, cultural programming, and citizen participation in governance.

The entity runs its services through a digital government platform built on the national Mi Colombia Digital portal infrastructure (provided by MinTIC), integrated with PSE for online tax payments, SECOP II for public procurement, Carpeta Ciudadana Digital, SUCOP for citizen consultation, SUIN for legal norms, and SISBEN IV for social welfare classification. It offers 37 online trámites, a PQRDS citizen-request system, an institutional chat, a participatory budgeting program across seven rural villages, and a Datos Abiertos portal publishing to datos.gov.co. Physical service delivery is anchored at the Alcaldía Campestre headquarters and supported by ten distributed service points including a Casa de la Cultura, Senior Center, public library, sports complex, nutrition center, central archive, rural corregiduría, digital access point, and tourist viewpoint.

The business model is that of a municipal government: funding comes from own-source tax collection (property tax predial, industry-and-commerce tax ICA, fees) and central-government transfers, with nominal administrative fees such as a COP $6,800 paz y salvo certificate. The "go-to-market" consists of direct citizen services delivered through the portal, physical offices, social media (Facebook, Twitter, YouTube), press bulletins, and participatory budgeting events. Customers are residents segmented into general citizens, healthcare recipients, senior citizens, rural communities, and participatory-budgeting participants; the entity operates under Ley 1712 de 2014 transparency obligations and is overseen by national and departmental control bodies.

Name

Alcaldía de Filandia Quindío

Legal name

Alcaldía de Filandia Quindío

Website

https://filandia-quindio.gov.co

Company type

Private

Founded year

1878

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Alcaldía de Filandia Quindío is the municipal government of Filandia, Colombia, serving approximately 12,000-15,000 residents with local administration, taxation, health, social welfare, and digital citizen services via the Mi Colombia Digital platform and ten physical service centers.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Public Administration (92)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAD

Municipal Tax & Revenue Administration (Local)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIAAAH

Public Communications, Transparency & Open Government

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

Keywords

• Municipal government services
• Public administration
• Citizen services portal
• Local tax collection
• Social welfare programs

Headquarters

HQ city

Filandia

HQ country

Colombia

HQ region

Latin America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Tax Collection: Collection of property tax (impuesto predial), industry and commerce tax (ICA), and other local taxes and fees to fund municipal operations and public services.

Pricing tiers

Distribution channels1 record

Marketing channels7 records

Core offering

Alcaldía de Filandia Quindío is the municipal government authority that administers local public services for Filandia residents, including property tax (impuesto predial) and industry/commerce tax (ICA) collection via the PSE payment gateway, social welfare classification under SISBEN IV, health program coordination (Plan Territorial de Salud, Aseguramiento en Salud), public procurement through SECOP II, citizen request management (PQRDS), participatory budgeting (Presupuesto Participativo), public accountability (Rendición de Cuentas), open data (Datos Abiertos), a legal normativity repository, and physical service centers (Casa de la Cultura, Public Library, Senior Center, Sports Complex, Tourist Viewpoint). The offering is delivered through the official portal built on the national Mi Colombia Digital government platform and supplemented by in-person municipal offices.

Product overview

Alcaldía de Filandia Quindío operates a comprehensive municipal government digital platform offering citizen services through a unified web portal. The core offering is the institutional website integrated with the Mi Colombia Digital national government platform, providing: PQRDS for citizen requests and complaints; online tax payments via PSE; SISBEN IV for social welfare classification; 37 municipal procedures through the Trámites y Servicios module; participatory budgeting (Presupuesto Participativo) for rural communities; public contracting via SECOP II integration; health programs including territorial health plan and insurance enrollment; and citizen participation mechanisms under the Participa menu. The platform also provides transparency tools (Rendición de Cuentas, Normatividad), social control mechanisms (Control Social), open data (Datos Abiertos), and physical service centers. Administrative structure is documented through process maps (Mapa de Procesos) and the organigrama.

Differentiator

Problem solved

Functional benefit

Products and services

• Portal Institucional Municipal Official municipal government website providing citizen services, public information, transparency mechanisms, and administrative procedures for Filandia residents. Built on the national Mi Colombia Digital portal infrastructure.
• PQRDS (Peticiones, Quejas, Reclamos, Denuncias, Sugerencias) Citizen request management system for filing and tracking petitions, complaints, claims, reports, and suggestions submitted to the municipal government; available via the portal and the Ventanilla Única Virtual.
• Pago de Impuestos en Línea (PSE) Online tax payment service allowing Filandia taxpayers to pay property tax (impuesto predial), industry and commerce tax (ICA), and other municipal levies via the PSE electronic payment gateway accessible through the municipal portal.
• SISBEN IV Social welfare classification and household registration service used to identify Filandia residents eligible for subsidized public services, health insurance, and social programs under the national SISBEN IV system.
• Chat Institucional Online institutional chat service enabling Filandia residents to make inquiries to the municipal government, operating Monday through Friday from 8:00 AM to 6:00 PM.
• Participa (Menú Participa) Citizen participation platform documenting municipal participation mechanisms, including participatory budgeting, citizen consultation, collaboration and innovation, rendición de cuentas, and control social.
• Presupuesto Participativo Participatory budgeting program allowing citizens in Filandia's rural villages (La Julia, La Castalia, La Lotería, La Palmera, La Morelia, La India, El Paraíso) to propose and vote on municipal investment priorities for their communities.
• Contratación Pública (SECOP II) Public procurement service integrating Filandia's municipal contracting with the national SECOP II platform (Colombia Compra Eficiente), enabling transparent publication and management of municipal contracts and acquisitions.
• Trámites y Servicios Catalog of 37 municipal procedures offered online via the portal and in-person at municipal offices, including tax declarations, business registrations, and administrative service requests.
• Rendición de Cuentas Public accountability system publishing reports on municipal management across sectors including health, education, culture, and infrastructure, supporting citizen oversight of the Filandia administration.
• Plan Territorial de Salud Municipal health plan covering vaccination campaigns, health insurance enrollment, community health committees, and other territorial health programs coordinated with the national Ministry of Health.
• Aseguramiento en Salud Health insurance enrollment and social security coordination service for Filandia residents in the subsidized and contributory regimes, including Social Security Week campaigns with the Ministry of Health.
• Normatividad Municipal Municipal legal repository published under Ley 1712 de 2014 (Transparency Law) containing 810 resolutions, 693 decrees, 207 agreements, and 20 circulars issued by the Filandia municipal government.
• Datos Abiertos Open data service publishing Filandia municipal datasets on agriculture, culture, and economy via the national datos.gov.co portal.
• Centros de Atención Física (Casa Cultura, Biblioteca, Adulto Mayor, Polideportivo) Network of physical municipal service centers across Filandia, including Casa de la Cultura, Biblioteca Pública Municipal, Centro de Bienestar del Adulto Mayor, Polideportivo Panorama, Centro de Nutrición Simón Bolívar, Archivo Central, Corregiduría la India, Punto Vive Digital, and Mirador Turístico.

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

13 partnerships are on record, tiered minor and core.

• Cámara de ComerciominorStrategic or Co-development Partner · 1 January 2022Partner in conducting regional workshops on Smart Cities and Intelligent Territories, hosted at the Chamber of Commerce building.
• Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC)coreTechnology or IntegrationNational government ministry providing the Mi Colombia Digital platform infrastructure for the municipal government portal, including digital identity, electronic procedures, and government services digitization.
• Ministerio de Salud y Protección SocialcoreStrategic or Co-development PartnerNational health ministry coordinating with the municipal administration on health programs, vaccination campaigns, SISBEN IV surveys, and territorial health plans.
• Ministerio Público (Procuraduría, Defensoría)coreStrategic or Co-development PartnerOversight institutions including the Comptroller General of the Republic, Departmental Comptroller, Provincial and Regional Attorney General's Office, and Municipal Attorney's Office providing governmental oversight.
• E.S.E. Hospital San Vicente de PaulcoreStrategic or Co-development PartnerMunicipal hospital providing healthcare services to Filandia citizens, with hospital manager Héctor Fabio Urrea as responsible party.
• E.S.E. Hospital Mental de FilandiacoreStrategic or Co-development PartnerMental health hospital (Second level), with manager Juan Carlos Patiño Zambrano, phone 6067369258, email [email protected].
• Empresas Públicas de Filandia S.A. E.S.P.coreStrategic or Co-development PartnerMunicipal public utilities company providing services in public utilities, solid waste disposal (RSU), and infrastructure. Responsible party: Carlos Felipe Araque Rueda.
• Contraloría General de la RepúblicacoreStrategic or Co-development PartnerSupreme audit institution of the State responsible for fiscal control over public resources and assets.
• Contraloría Departamental del QuindíocoreStrategic or Co-development PartnerDepartmental audit institution created by Ordinance No. 21 of November 16, 1966, exercising fiscal control over departmental and municipal resources.
• Procuraduría General de la Nación (Regional y Provincial)coreStrategic or Co-development PartnerAttorney General's office representing citizens before the State, investigating administrative anomalies at the municipal level.
• Personería Municipal de FilandiacoreStrategic or Co-development PartnerMunicipal attorney office as agency of the Ministry of Public, administrative and disciplinary control, protecting human rights.
• Registraduría Nacional del Estado CivilcoreStrategic or Co-development PartnerNational civil registry office ensuring reliable registration of vital events, responsible party: Gloria Patricia Carvajal Calderón.
• Gobernación del QuindíocoreStrategic or Co-development PartnerDepartmental government coordinating with municipality on various regional programs and services.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Alcaldía de Manizales: Capital of neighboring Caldas department and core Coffee Axis city; runs an advanced digital government platform and operates at a larger scale, serving as an aspirational benchmark for Filandia's digital roadmap.
• Alcaldía de Medellín: National benchmark for digital municipal government in Colombia (Medellín Digital / PIUI-era legacy); though much larger, it sets the functional reference standard for transparency, citizen participation, and service digitization that smaller municipalities benchmark against.

Others

• Gobernación del Quindío: Departmental government coordinating inter-municipal programs and co-financing with Filandia; functionally a fund-flow and policy partner rather than a competitor, but sets the supra-municipal operating context.
• Gobierno Nacional de Colombia / GOV.CO (Mi Colombia Digital): National parent entity providing the Mi Colombia Digital platform that underpins Filandia's portal; not a competitor but a critical infrastructure/upstream provider whose roadmap determines local capabilities.
• Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC): National ministry that operates and evolves the digital government infrastructure (Mi Colombia Digital) on which Filandia depends; policy and funding decisions here directly shape Filandia's service delivery capacity.

Direct peers

• Alcaldía de Circasia, Quindío: Small municipality in the same Quindío department with comparable population, fiscal structure, and rural-agricultural economy; closest functional analog in the immediate vicinity.
• Alcaldía de Montenegro, Quindío: Fifth municipality of Quindío; comparable scale and economic profile, allowing direct benchmarking of digital maturity, transparency compliance, and participatory budgeting execution.
• Alcaldía de Armenia, Quindío: Departmental capital of Quindío and the urban reference point for Filandia; operates the same citizen-services portal architecture and serves as the natural benchmark for service depth and digital maturity in the region.
• Alcaldía de Salento, Quindío: Neighboring municipality in the same Quindío department with very similar population scale and rural/coffee-tourism economy; runs on the same Mi Colombia Digital platform and faces identical regulatory environment.
• Alcaldía de Quimbaya, Quindío: Adjacent Quindío municipality with similar population scale and agricultural/tourism base; provides a useful per-capita comparison for service delivery cost and program coverage.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/FilandiaIlumina
• YouTubeyoutube.com/channel/UCvAOgoqP2hIXfuRf870g1yQ/videos
• Facebookfacebook.com/alcaldiadefilandiaq

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Alcaldía de Filandia Quindío