Jewel360

What Jewel360 does

Jewel360 is a cloud-based point-of-sale and retail management platform purpose-built for independent jewelry retailers in the United States, headquartered in Provo, Utah. The company was founded in 2021 and serves a disclosed base of 500+ jewelers processing more than 1 million transactions per year. The platform combines a core POS with integrated modules for CRM, payments, real-time inventory management (including serialized and consignment pieces), custom work and repair work-order tracking, jewelry appraisal and trade-in evaluation, e-commerce, and marketing tools. Native integrations connect Jewel360 to key industry systems including GIA (gemstone grading), Jewelers Mutual/Zing (insurance), Geller's Blue Book (pricing), Clientbook (clienteling), Shopify (e-commerce), and QuickBooks (accounting), creating a vertically embedded stack for jewelry retail operations.

The company monetizes through tiered monthly SaaS subscriptions: a Startup plan publicly listed at $199–$299 per month for basic POS, payments, and Clientbook; a Core plan marketed as "Best Value" with serialized inventory, repairs, appraisals, and commissions; and a Plus plan for multi-location retailers with native marketing, Shopify sync, and custom reporting. Pricing for Core and Plus is gated behind sales contact, and a limited-time promotion is waiving the $750 setup fee. Distribution is direct via the Jewel360 website using self-serve "Get a demo" and "Build and Price" tools, supplemented by inside sales, a customer referral program, and an active tradeshow presence at major jewelry industry events. Go-to-market also includes content marketing through the Master Stones Podcast (hosted by General Manager Nick Gurney), the company's owned Retail Jewel Summit (RJS) virtual event, and Vendor/Sustaining Firm membership in the Independent Jewelers Organization and American Gem Society.

On top of the core platform, Jewel360 has layered four AI-powered assistants — Marketing Assistant, Support Assistant, Site Assistant, and Commerce Assistant — applying generative AI, anomaly detection, and process automation to jewelry-specific workflows such as holiday campaign scheduling, review responses, live chat, repair update messaging, SEO-optimized product descriptions, fraud detection, and data-backed reordering. The product roadmap through 2024–2026 has emphasized integration depth and AI feature breadth rather than geographic expansion, and the company remains privately held with no disclosed venture or private equity funding.

Name

Jewel360

Legal name

Jewel360

Website

https://jewel360.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Jewel360 is a U.S.-based, cloud-native POS and retail management platform purpose-built for independent jewelry retailers, serving 500+ stores with integrated POS, inventory, repairs, appraisals, e-commerce, and AI-powered marketing, support, and commerce assistants.

Ownership category

akta.pro rank

Headquarters

HQ city

Springville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Monthly subscription-based pricing model with tiered plans (Startup, Core, Plus) offering different feature sets. The Startup plan is promoted at $199/month (regularly $299/month) with basic POS, payments, and Clientbook integration.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Jewel360 sells a cloud-based, all-in-one point-of-sale and retail management platform built specifically for independent jewelry retailers. The subscription product unifies serialized inventory, repairs and work orders, appraisals, CRM, payments, e-commerce, and marketing tools, and embeds four generative-AI assistants (Marketing, Support, Site, and Commerce) that automate campaigns, customer communications, SEO content, fraud detection, and inventory ordering. The platform is sold to US jewelry store owners under tiered monthly SaaS plans (Startup, Core, Plus).

Product overview

Jewel360 is an all-in-one, cloud-based retail software platform built specifically for modern jewelry retailers. The platform combines a core Point of Sale (POS) system with integrated modules including CRM, Payments, Inventory Management, Custom Work & Repairs, E-commerce, Marketing Tools, and Appraisal Management. The product also includes four AI-powered assistants (Marketing Assistant, Support Assistant, Site Assistant, and Commerce Assistant) that leverage generative AI to automate marketing campaigns, customer communications, product descriptions, and fraud detection. Jewel360 offers tiered pricing plans (Startup, Core, and Plus) with different feature sets, where the Startup plan includes POS, payments, and Clientbook; the Core plan adds serialized inventory, repairs, appraisals, and commissions; and the Plus plan targets multilocation jewelers with native marketing, Shopify sync, and custom reporting.

Differentiator

Problem solved

Functional benefit

Brands

• Master Stones Podcast: An educational podcast series hosted by Jewel360 featuring interviews with jewelry retailers and industry experts discussing business strategies and technology adoption.
• Retail Jewel Summit (RJS)

Products and services

• Jewel360 Cloud POS Platform Cloud-based, jewelry-specific point-of-sale and retail management platform for independent jewelry retailers, covering in-store and online sales, serialized inventory, repairs and custom work, appraisals, CRM, payments, e-commerce sync, and built-in marketing.
• AI Marketing Assistant Generative-AI assistant within Jewel360 that builds and schedules marketing campaigns around holidays and customer milestones and automates professional responses to customer reviews.
• AI Support Assistant Generative-AI assistant within Jewel360 that powers live chat with customers, sends text-message communications, and automates jewelry repair status updates to customers.
• AI Site Assistant Generative-AI assistant within Jewel360 that produces SEO-optimized product descriptions for each jewelry piece to improve online discoverability and search traffic.
• AI Commerce Assistant Generative-AI assistant within Jewel360 that performs fraud detection and cashier monitoring, generates data-backed invoicing, and recommends inventory ordering based on real demand for high-value jewelry transactions.

Quantifiable outcome

• 500+ independent jewelers nationwide rely on Jewel360 for their POS needs
• +1 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Text Message Feature LaunchcoreTechnology or Integration · 19 May 2026Launched text message customer communication feature enabling easier, more personalized messaging for jewelers directly through the Jewel360 platform.
• Geller's Blue BookcoreTechnology or Integration · 2 March 2026Collaboration providing jewelers with a more robust repair management process tool. Geller's Blue Book pricing data integrates with Jewel360's repair workflow.
• GIAcoreTechnology or Integration · 5 December 2024Gemological Institute of America partnership enabling gemstone inventory tracking with GIA grading reports directly within the Jewel360 system.
• Independent Jewelers Organization (IJO)coreChannel Partner/ Reseller/ Distributor · 27 June 2024Selected as a Vendor Member of IJO, gaining access to independent jewelers within the IJO network and positioning Jewel360 as a recommended solution.
• Jewelers for ChildrenminorGTM or Marketing Partner · 1 January 2024Partnership introducing Round Up donations at point of sale, allowing jewelers to support charitable causes while enhancing customer engagement.
• American Gem SocietycoreStrategic or Co-development Partner · 6 June 2023Accepted for Sustaining Firm membership in AGS, demonstrating commitment to highest industry ethics and standards. Provides credibility within the jewelry industry.
• Jewelers MutualcoreTechnology or Integration · 6 June 2022Integration with Jewelers Mutual's Zing platform enabling care plans and insurance quote submission directly from Jewel360 POS at point of purchase. Helps jewelers offer jewelry insurance and generate additional revenue streams.
• ClientbookcoreTechnology or IntegrationIntegration included in Startup plan, providing clienteling capabilities directly within the Jewel360 POS for customer relationship management and engagement.
• ShopifycoreTechnology or IntegrationNative Shopify synchronization available in Plus tier, enabling seamless e-commerce integration for multilocation jewelers.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Others

• HubSpot Service Hub: Generalist CRM/marketing automation platform used by small retailers including jewelers; competes loosely with Jewel360's CRM and AI Marketing Assistant features at the high end of the SMB market.
• Geller's Blue Book: Industry-pricing data platform for jewelry repair and trade-in valuations; integrated into Jewel360's repair workflow, making it a partner rather than direct POS competitor but still a related ecosystem player.

Broad incumbents

• Shopify POS: Dominant commerce/POS platform whose e-commerce and in-store offering is used by a large share of independent jewelry merchants; competes with Jewel360's POS and e-commerce modules and is itself an integration partner (Plus tier).
• Square (Block): SMB payments and POS provider widely adopted by independent retailers including jewelers; offers built-in payments and basic inventory that overlap with Jewel360's lower-tier offering despite lacking jewelry-specific workflows.
• Lightspeed Retail: Public SMB retail POS and commerce platform that serves many independent jewelers and competes head-on with Jewel360's core POS/payments/e-commerce proposition, though without jewelry-specific workflows like appraisals and serialized repairs.

Direct peers

• Jesta (Jewellery ERP): End-to-end vertical ERP/POS software for jewelry retailers and wholesalers covering inventory, repairs, and merchandising; directly comparable to Jewel360 in targeting the same jewelry-specific workflows at SMB/mid-market jewelers.
• Polygon (formerly FRED Systems): Jewelry-specific POS and inventory platform built for independent retail jewelers with appraisal, repair, and serialized inventory features; closest head-to-head direct competitor to Jewel360 in vertical POS.
• Imagine Software: Jewelry retail management software (Pearl/Cart) covering POS, inventory, CRM, repairs, and analytics for independent jewelers; competes in the same vertical with overlapping jewelry-specific feature sets.

Emerging players

• RepairShopr: Repair-shop ticketing and CRM software widely used by small jewelers for repair work orders; overlaps with Jewel360's Custom Work & Repairs module and is a partial substitute for repair-heavy customers.
• Clientbook: Jewelry-specific CRM/clienteling platform bundled in Jewel360's Startup plan; competes with Jewel360's native CRM while also being an integrated partner, making it both substitute and complement.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/jewel360pos
• Facebookfacebook.com/Jewel360pos
• LinkedInlinkedin.com/company/jewel360
• Instagraminstagram.com/jewel360pos

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jewel360