CLAIMSTECH

What CLAIMSTECH does

CLAIMSTECH (Canada) Inc. is a privately held independent insurance claims adjusting firm headquartered in Mississauga, Ontario, serving the Greater Toronto Area. Founded in 2013 and operating with a headcount of 1-10, the company provides independent loss investigation, assessment, and settlement services on behalf of insurance carriers and principals, with a stated capability to respond to any GTA loss location within two hours of notification. Its service portfolio spans sixteen discrete lines organized around property (residential, commercial and industrial, environmental, CAT), specialty (boiler and machinery, business interruption, auto fatalities), liability (general liability including product liability, E&O and D&O), technical (building and content estimating, Xactimate training, coverage consultancy), and dispute resolution (appraisal under the Insurance Act, mediation, arbitration, pre-trials).

The company's underlying technology is centered on Xactimate, the industry-standard estimating platform for property claims, supplemented by licensed adjusting expertise led by Founder and Executive General Adjuster Balu Naidu and Claims Adjuster Jay Naidu. It is explicitly PIPEDA-compliant under Canadian federal privacy law, a requirement when handling claimant personal information on behalf of insurance principals. The technology stack is conventional for the independent adjusting segment and contains no proprietary software, API, or AI components disclosed in the source material.

CLAIMSTECH operates a B2B professional services revenue model, generating fees through per-claim or contracted adjusting assignments routed by insurance carriers, third-party administrators, and principals. Pricing is not publicly disclosed and is negotiated on a case or contract basis. Go-to-market is direct relationship-based enterprise field sales with no resellers, distributors, or marketplace channels. Customer concentration, revenue, and growth metrics are not disclosed, limiting financial visibility into the business.

Name

CLAIMSTECH

Legal name

CLAIMSTECH (Canada) Inc.

Website

https://claimstech.ca

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

CLAIMSTECH is an independent insurance claims adjusting firm serving the Greater Toronto Area from Mississauga, providing property, casualty, specialty, and dispute-resolution claims services to insurance carriers and principals on a B2B professional services basis.

Ownership category

akta.pro rank

Product category

Insurance Claims Adjusting

NAICS

Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industries

Catastrophe Claims & Loss Adjustment Services (FSAOACAO), Business Interruption & Insurance Claim Valuation (FSAEAHAM), Equipment Breakdown / Boiler & Machinery Insurance (FSAJACAI), Eligibility, Coverage Verification & Policy Administration Support (BPAAAFAC)

Keywords

• Insurance claims adjusting
• Property loss assessment
• Catastrophe claims management
• Xactimate estimating
• Claims litigation support

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Claims Adjusting Services: CLAIMSTECH acts as an independent claims adjuster assigned to investigate incidents involving loss, damage or injury. They service insurance claims on behalf of their principals (insurance companies), collecting fees for loss assessment, investigation, and claims management services.
2. Insurance Claims Services: Revenue generated through providing comprehensive claims adjusting services including property losses (residential and commercial), CAT claims management, bodily injury assessment, auto accident claims, and litigation support services.

Go-to-market motion1 record

Distribution channels1 record

Core offering

CLAIMSTECH is an independent insurance claims adjusting firm that investigates and adjusts losses on behalf of insurance companies (principals) across the Greater Toronto Area. The firm handles residential and commercial property losses, CAT claims, boiler and machinery breakdowns, business interruption, environmental losses, general liability, E&O/D&O, auto fatalities, building and content estimating, coverage consultancy, and dispute-resolution services including appraisal, mediation, arbitration, and pre-trial support. Adjusters are dispatched on-site and can reach any loss location within two hours of a call.

Product overview

CLAIMSTECH is an independent insurance claims adjusting firm operating as a single unified service offering. The company provides comprehensive claims adjusting services to the Greater Toronto Area from its Mississauga office. Its portfolio consists of 16 distinct service offerings organized around property and casualty claims: property-related services (residential, commercial, industrial, CAT, environmental), specialty lines (boiler/machinery, business interruption, auto fatalities), liability coverage (general liability, E&O/D&O), technical services (building/content estimating, Xactimate training, coverage consultancy), and dispute resolution (appraisal, litigation/mediation/arbitration). These services work together as an integrated claims management solution where adjusters handle the full lifecycle from initial assessment through settlement.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Property Losses Independent claims adjusting for residential property damage and loss claims, delivered on behalf of insurance carriers in the Greater Toronto Area.
• Commercial and Industrial Property Losses Claims adjusting services for commercial and industrial property damage and loss claims handled for insurance principals in the GTA.
• CAT Claims Claims adjusting for catastrophe events, including rapid deployment and assessment for insurance carriers.
• CAT Management Catastrophe management coordination and oversight services provided to insurance principals during CAT events.
• Boiler and Machinery/Equipment Breakdown Specialized claims adjusting for boiler, machinery, and equipment breakdown incidents on behalf of insurance carriers.
• Business Interruption Claims assessment for business interruption losses and financial impact analysis conducted for insurance principals.
• Environmental Losses Claims adjusting for environmental damage and contamination losses, delivered to insurance carriers in the GTA.
• GCL General Liability (including Product Liability) General and product liability claims adjusting services handled for insurance principals.
• Error & Omissions/D & O Claims adjusting for errors and omissions and directors and officers liability matters on behalf of insurance carriers.
• Auto Fatalities Claims adjusting services for automobile-related fatality incidents conducted on behalf of insurance principals.
• Large Loss / Project Management Claims management and project coordination for major or complex loss events performed for insurance carriers.
• Building & Content Estimating Cost estimation services for building repairs and content replacement in claims, leveraging Xactimate for property damage assessment.
• Xactimate Trainer Training services for Xactimate software, the industry-standard tool for property claims estimation and documentation, offered to claims professionals.
• Coverage Consultancy Expert consultation on insurance coverage matters and policy interpretation provided to insurance principals.
• Appraisal under the Insurance Act Insurance appraisal services conducted under the Insurance Act for dispute resolution between insurers and policyholders.
• Litigation - Mediation/Arbitration/Pre-trials Dispute resolution support including mediation, arbitration, and pre-trial proceedings for insurance-related matters.

Quantifiable outcome

• Can respond to any loss location within 2 hours of call across the Greater Toronto Area

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Sedgwick (formerly Cunningham Lindsey): Sedgwick is a global claims management and adjusting firm operating across Canada. It provides property, casualty, and CAT adjusting services to major carriers, overlapping directly with CLAIMSTECH's offerings but with national panels, technology platforms, and dedicated CAT response teams.
• Davies Group (Canada): Davies Group is a claims management and adjusting firm with Canadian operations handling property, liability, and specialty claims for insurers. It is comparable to CLAIMSTECH in core service lines but competes from a larger technology-enabled platform.
• Crawford & Company Canada: Crawford is a global independent claims management firm with extensive Canadian operations covering property, casualty, and specialty lines. It competes with CLAIMSTECH for carrier assignments but at far greater scale and with broader geographic reach and proprietary claims technology.

Direct peers

• ClaimsPro (SCM Insurance Services): ClaimsPro is the largest independent claims adjusting firm in Canada, offering property, casualty, auto, and specialty adjusting across all provinces. It is the most directly comparable peer to CLAIMSTECH in terms of service line, business model, and target customers (insurance carriers and principals), but operates at vastly greater scale.
• Avizent (formerly FARA / NIS): Avizent is an independent claims adjusting and managed care firm serving insurance carriers across North America with property, casualty, and specialty claims handling. Directly comparable to CLAIMSTECH's independent-adjuster model and customer base.
• EFI Global (part of Sedgwick): EFI Global specializes in large-loss and complex claims adjusting including property, equipment breakdown, and forensic investigation - directly comparable to CLAIMSTECH's large loss/project management, boiler & machinery, and environmental practice.
• YA Group (Young Adjusters / YAG): YA Group is an independent adjusting firm offering property, auto, and casualty claims services to insurance carriers across the U.S. and parts of Canada. Comparable business model and service mix to CLAIMSTECH though at a larger scale.

Regional players

• Adjusters International (Public Insurance Adjusters): Adjusters International operates primarily in the U.S. but represents the same public/independent adjuster model that CLAIMSTECH uses, working on behalf of policyholders and carriers on property and complex claims. It is comparable in business model and service breadth though not directly competing in the GTA.
• Intact Public Entities / ClaimSecure: Intact-affiliated claims management entities handle property and casualty claims in the Canadian market, overlapping with CLAIMSTECH's GTA focus. They are relevant comparables as in-house and affiliated adjusting operations competing for the same carrier assignments.

Emerging players

• Pilot Catastrophe Services: Pilot Catastrophe Services specializes in catastrophe and large-loss claims response, deploying adjusters rapidly after major events. It is comparable to CLAIMSTECH's CAT Claims and CAT Management service line and competes for surge assignments when carriers staff up post-event.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/Claimstechinfo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CLAIMSTECH