Middleborough MA

What Middleborough MA does

The Town of Middleborough is a municipal government entity located in Plymouth County, Massachusetts, established in 1669. It serves the residents and property owners of the town by delivering the full range of local government services, including public safety (police, fire), public works (highway, wastewater, recycling), utilities (gas and electric), parks and recreation, public health, planning and zoning, animal control, veterans' services, council on aging, and public education through its wholly operated K-12 system. Governance is structured under a Select Board with administrative leadership provided by an appointed Town Manager, and the entity currently lists 11-50 employees in supplied data, though operational headcount across all departments is materially larger.

The municipality operates a digital services stack built on the CivicPlus platform that powers middleboroughma.gov and integrates specialized partner systems: PermitEyes for electronic building and health permit management, UniPayGold for online payments (supporting PayPal, Venmo, credit card, and electronic check), NextRequest for public records requests, and a Vision-based property information lookup. Election operations are supported by ImageCast Precinct Tabulators provided and maintained by LHS Associates across all 7 precincts and 2 sub-precincts. The municipality owns three operating entities: MGED (Middleborough Gas & Electric Department) for municipal utility services, MCCAM (Middleborough Community Cable Access Media) for cable broadcasting and video streaming, and Middleborough Public Schools.

The town's revenue model is non-commercial and is funded through property taxes, state aid, and a portfolio of fee-based municipal services (building permits, dog licenses, vital records, business certificates, health permits), with exact fee amounts published in department schedules. Distribution to residents occurs through three physical office locations (Town Hall at 10 Nickerson Avenue, Town Hall Annex at 20 Center Street, and the media department at 1 South Main Street) and the CivicPlus self-serve online portal. Marketing and resident engagement are conducted through the official website, Facebook, Instagram, Notify Me email subscriptions, MCCAM cable TV, and monthly community newsletters.

Name

Middleborough MA

Legal name

Town of Middleborough

Website

https://middleboroughma.gov

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

The Town of Middleborough is a municipal government in Plymouth County, Massachusetts, established in 1669. It delivers public safety, utilities, permitting, public works, education, and community services to its residents through a CivicPlus-powered digital portal and three physical town offices.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs (925110), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), City/Municipal Public Health Departments (HLAJAAAC), Local Education Authorities & Municipal Education Offices (EDADABAD), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

• Municipal government services
• Online permitting system
• Public records access
• Community utilities
• Public safety services

Headquarters

HQ city

Plymouth

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Pricing tiers

Distribution channels3 records

Marketing channels6 records

Core offering

The Town of Middleborough provides municipal government services to its residents and property owners, including building and health permitting, online bill payments, public records requests, vital records, elections, property/tax information, public safety, public works, parks and recreation, senior and veteran services, and utilities (gas, electric, water, wastewater). These services are delivered through a CivicPlus website portal integrated with PermitEyes, UniPayGold, NextRequest, and Vision/MapGeo, supplemented by in-person service at Town Hall offices and live-streamed public meetings via MCCAM.

Product overview

The Town of Middleborough MA operates a comprehensive municipal government website providing digital services to residents. The primary offerings include an Electronic Building Permit Management System for online permit applications and tracking, an Online Payments portal supporting multiple payment methods, a Notify Me notification subscription service, and the ImageCast Precinct voting equipment system for elections. Additional services include the Agenda Center for meeting calendars and minutes, a Document Center for public records, property information lookup through the Vision Database, online public records requests, employment opportunities listing, and MCCAM TV video streaming for municipal meetings. These services are government administrative functions rather than commercial products, operated by various town departments including Town Clerk, Building, Finance, and Information Technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Permitting System Electronic building and health permit management system enabling applicants to apply online for permits, view sign-offs, and track the review process. Supports contractors, electricians, plumbers, gas fitters, and homeowners.
• Online Payments Online payment portal accepting PayPal, Venmo, credit cards, and electronic check payments for Treasurer/Collector bills, Town Clerk fees, and Conservation donations.
• Notify Me Email notification subscription service for elections, local news, and town services alerts provided to residents and subscribers.
• ImageCast Precinct Tabulators Optical scan voting tabulation equipment used at all 7 precincts and 2 sub-precincts for election processing. Provided and maintained by LHS Associates.
• Agenda Center (Town Calendar and Meeting Agendas) Online calendar system for town meetings and events, with agendas and minutes accessible for all boards and commissions.
• Document Center Online repository for town documents including meeting minutes, reports, forms, and public records.
• Property Information (Vision Database) Online property information lookup system with Assessors Map integration accessible via the Town's website.
• Public Records Request Online portal for submitting public records requests to the Town of Middleborough, powered by NextRequest.
• Employment Opportunities Online job posting and application system for town employment and board/committee volunteer positions.
• Video Streaming (MCCAM) Live streaming and video on demand for municipal meetings, public access, and education channels operated by MCCAM (Middleborough Community Cable Access Media).

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• LHS AssociatescoreTechnology or IntegrationProvides and maintains ImageCast Precinct Tabulators used for voting in all 7 precincts and 2 sub-precincts of the town. These voting machines are used for all elections.
• PermitEyescoreTechnology or IntegrationElectronic building permit management system enabling online permit applications, digital sign-offs, and process review for building and health permits.
• UniPayGoldcoreTechnology or IntegrationOnline payment processing platform accepting credit cards, PayPal, Venmo, and electronic check payments for Treasurer/Collector, Town Clerk, and Conservation donations.
• CivicPluscoreTechnology or IntegrationProvides the municipal website platform powering middleboroughma.gov with integrated services including Agenda Center, Document Center, and online forms.

Recent moves5 records

Expansion highlights2 records

Others

• CivicPlus: Core technology platform vendor powering middleboroughma.gov. Not a peer in the competitive sense but a critical ecosystem enabler whose roadmap directly shapes Middleborough's digital service capabilities.
• Granicus: Government technology vendor offering comparable civic engagement, permitting, and records-request platforms that compete with Middleborough's CivicPlus/PermitEyes/NextRequest stack.

Direct peers

• Town of Carver, MA: Small Plymouth County municipality with similar cranberry/agricultural economic base and comparable municipal service structure to Middleborough.
• Town of Wareham, MA: Plymouth County town with similar population scale and service mix (public safety, DPW, water/wastewater, permitting). Direct geographic and demographic comparable.
• Town of Lakeville, MA: Neighboring Plymouth County town with similar population and service structure, providing a direct comparison for shared service and consolidation opportunities.
• Town of Plymouth, MA: Adjacent Plymouth County municipality of comparable size offering the same municipal service portfolio (police, fire, DPW, schools, utilities, permitting). Operates under a similar Town Manager form of government, making it the closest functional peer.

Broad incumbents

• City of New Bedford, MA: Major Southeastern Massachusetts city running a comparable portfolio of municipal services (DPW, schools, utilities, permitting, public health) at greater scale.
• City of Taunton, MA: Larger Bristol-Plymouth region municipality offering an overlapping but broader service portfolio (utilities, schools, public safety). Useful benchmark for service breadth and scale.
• City of Brockton, MA: Larger Plymouth County municipality operating a wider municipal portfolio including municipal utilities, public schools, and cable access. Relevant for understanding scaled municipal operations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/townofmiddleboroughma
• Instagraminstagram.com/townofmiddleboroughma
• Xx.com/MiddleboroughTM
• LinkedInlinkedin.com/company/townofmiddleborough

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Middleborough MA