What Devlin Consulting does

Sagility is an end-to-end healthcare operations partner delivering tech-led Business Process as a Service (BPaaS) and consulting services to enterprise US healthcare payers and providers. The company serves health insurance plans and hospital/physician groups across the full healthcare lifecycle, including claims and membership management, payer clinical services (utilization and care management), payment integrity, provider network operations, provider revenue cycle management, and member/provider engagement. Sagility states it has 25+ years of healthcare expertise, an 18-year average client tenure, a 95% client retention rate, and serves 7 of the 10 top US health plans, with reported outcomes including 40% claim denial reduction, 30% processing speed improvement, 98% claims accuracy, and A/R days reduced from 45 to 28.

The company's technology foundation centers on Sagility Synchrony, an integrated AI-led orchestration architecture purpose-built for healthcare lifecycle complexity, supported by Analytics-as-a-Service, Agentic Platforms, AI/ML, Intelligent Automation, AI Digital Engagement, Digital Portals & Platforms, and a Partner Ecosystem. Sagility's revenue model combines managed services BPaaS contracts with professional services consulting engagements, sold and delivered through direct enterprise sales, on-site consulting, offshore operations, and cloud-based platforms. The company is domiciled in India as Sagility Limited (private limited company) and in June 2026 acquired CareSeed to extend into AI-led quality operations for Medicare Advantage, HEDIS, and Star Ratings performance.

Name

Devlin Consulting

Legal name

Sagility Limited

Website

https://devlinconsulting.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Sagility is an India-domiciled healthcare operations partner delivering tech-led BPaaS and consulting services to US health payers and providers. Its AI-led Synchrony platform powers claims, clinical, payment integrity, provider network, and engagement operations across the healthcare lifecycle.

Ownership category

akta.pro rank

Headquarters

HQ city

Chandler

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Business Process as a Service (BPaaS): End-to-end operational transformation through a combination of technology, talent, and processes. Delivers measurable outcomes for payers and providers across claims management, clinical services, engagement, and payment integrity.
2. Consulting Services: Tailored consulting services supporting technology migrations, operational transformation, and strategic growth across the healthcare ecosystem.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Sagility delivers end-to-end healthcare operations to U.S. enterprise payers and providers through tech-led Business Process as a Service (BPaaS) and consulting engagements. Its service modules span the full claims lifecycle, clinical operations (utilization and care management), member and provider engagement, payment integrity, provider network operations, and revenue cycle management, all underpinned by an AI-led orchestration architecture called Sagility Synchrony. The offering combines domain-trained global clinical and operational talent with AI, intelligent automation, advanced analytics, and cloud platforms to improve accuracy, reduce denials, and accelerate reimbursement for healthcare stakeholders.

Product overview

Sagility is an end-to-end healthcare operations partner offering a platform-plus-modules architecture combining tech-led BPaaS (Business Process as a Service) with consulting services. The core technology layer includes Sagility Synchrony (AI-led orchestration architecture) supported by specialized technology platforms: Analytics-as-a-Service, Agentic Platforms, Artificial Intelligence, Digital Portals & Platforms, AI Digital Engagement, Intelligent Automation, and Partner Ecosystem. These technology capabilities power eight core operational service modules: Claims & Membership Managed Services, Consulting, Engagement Services, Payer Clinical Services (including Sagility Smart Step frailty resilience program), Payment Integrity, Provider Network Operations, and Provider Services. The recent acquisition of CareSeed adds AI-led quality operations specifically for Medicare Advantage and HEDIS/Star Ratings performance transformation.

Differentiator

Problem solved

Functional benefit

Brands

• Sagility Synchrony: An integrated AI-led orchestration architecture designed specifically for healthcare lifecycle complexity.
• Sagility Smart Step

Products and services

• Claims & Membership Managed Services Full claims lifecycle management with scalable support for intake, adjudication, configuration, appeals, and billing, enabled by AI-powered solutions that improve accuracy rates and reduce manual workload, sold to enterprise healthcare payers.
• Consulting Tailored consulting services supporting technology migrations, operational transformation, and strategic growth across the healthcare ecosystem, offered to healthcare payers and providers.
• Engagement Services Personalization-guided member and provider connections across channels, powered by AI Digital Engagement and skilled teams to improve engagement outcomes for payers and providers.
• Payer Clinical Services Global clinical teams supporting utilization management, care management, and specialized offerings including the Sagility Smart Step frailty resilience program, delivered to health plans.
• Payment Integrity Prevention, detection, and recovery of improper payments while protecting provider relationships and reducing administrative costs, sold to enterprise healthcare payers.
• Provider Network Operations Streamlined credentialing, directory management, and provider support to speed onboarding and improve data accuracy, sold to healthcare payers and provider networks.
• Provider Services Denials reduction, accelerated reimbursements, and patient care revenue management with intelligent automation and expert support, sold to hospitals, health systems, and physician groups.
• Sagility Synchrony Integrated AI-led orchestration architecture designed specifically for healthcare lifecycle complexity, combining automation, analytics, and AI capabilities to modernize healthcare operations for payers and providers.
• Analytics-as-a-Service Cloud-based analytics capabilities enabling data-driven insights for healthcare operations optimization, sold to healthcare payers and providers.
• Agentic Platforms AI platforms enabling autonomous agents that take multi-step actions with limited human intervention for healthcare workflow automation, sold to enterprise healthcare payers and providers.
• Digital Portals & Platforms Cloud-based digital portals and platforms enabling secure access and collaboration for healthcare stakeholders, sold to healthcare payers and providers.
• AI Digital Engagement AI-powered digital engagement capabilities enabling personalized member and provider communications across multiple channels, sold to enterprise healthcare payers and providers.
• Intelligent Automation Automation technologies combining AI and intelligent workflows to streamline healthcare operations including claims processing and revenue cycle management, sold to enterprise healthcare payers and providers.
• CareSeed AI-led quality operations solution for health plans, enabling identification and prioritization of care gaps, HEDIS and Star Ratings performance improvement, medical loss ratio reduction, and revenue improvement.

Quantifiable outcome

• 40% reduction in claim denials for provider clients
• +5 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature6 records

Partnerships

One partnership is on record.

• CareSeedcoreStrategic or Co-development Partner · 11 June 2026Sagility acquired CareSeed to accelerate AI-led quality operations and Medicare Advantage performance transformation. Together, Sagility and CareSeed will make it easier for health plans to identify and prioritize care gaps, improve HEDIS and Star Ratings performance, reduce medical loss ratios and administrative costs, and drive revenue improvement.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TTEC (TeleTech Holdings): TTEC delivers CX, member engagement, and back-office BPO with a healthcare vertical serving payers and providers — comparable to Sagility's engagement services and claims/membership managed services for enterprise health plans.
• Concentrix: Concentrix is a large global CX and BPO provider with a dedicated healthcare segment offering member engagement, claims, and care management BPaaS to payers and providers, making it a head-to-head competitor for Sagility's enterprise health plan contracts.
• Sutherland Global: Sutherland is a digital transformation and BPO provider with a healthcare practice spanning claims administration, member experience, and clinical services, competing with Sagility for enterprise payer outsourcing engagements.
• Genpact: Genpact's Healthcare vertical delivers domain-led digital and BPO services across claims, member engagement, provider operations, and revenue cycle — closely matching Sagility's payer/provider service portfolio and enterprise GTM motion.
• Cognizant (TriZetto Healthcare Solutions): Cognizant's TriZetto unit is a major provider of healthcare payer technology and BPaaS including claims administration, provider data, and care management — directly overlapping Sagility's core claims, engagement, and provider network services to large US health plans.
• Wipro (Healthcare & Life Sciences): Wipro delivers healthcare BPO and digital services including claims processing, member services, and RCM to payers and providers globally, overlapping Sagility's tech-led BPaaS delivery model and serving many of the same enterprise healthcare customers.

Broad incumbents

• Infosys (Healthcare): Infosys provides digital, consulting, and BPO services to US payers and providers including claims and member operations, competing with Sagility's enterprise technology-led outsourcing but as one segment within a broader IT services portfolio.
• Optum (UnitedHealth Group): Optum's health services and technology businesses span claims, RCM, analytics, and clinical operations, serving both payers and providers at massive scale — a broad incumbent that competes with Sagility's end-to-end payer/provider BPaaS but as part of a much wider services portfolio.

Emerging players

• AKASA: AKASA is an AI-native healthcare revenue cycle and operations platform for health systems and payers, an emerging competitor that targets the same RCM, claims, and denials workflows where Sagility currently delivers BPaaS outcomes.
• Parallon: Parallon provides healthcare operational services including revenue cycle management, credentialing, and physician services to hospitals and health systems — an emerging peer that overlaps Sagility's Provider Services and Provider Network Operations offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights6 records

Customer concentration

• Xx.com/SagilityHealth
• YouTubeyoutube.com/@sagilityhealth
• Facebookfacebook.com/SagilityHealth
• LinkedInlinkedin.com/company/devlin-consulting-inc.
• Instagraminstagram.com/sagilityhealth

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Devlin Consulting