Empagua
- Company typePrivate
- Founded1972
- HeadquartersGuatemala City, Guatemala
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
Empagua firmographics
Firmographics- Name
- Empagua
- Legal name
- Empresa Municipal de Agua
- Website
- https://empagua.com
- Company type
- Private
- Founded year
- 1972
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Empagua industry classification
Industry- Product category
- Water Utility Services
- NAICS
- Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Administration of Environmental Quality Programs (9241)
- SIC
- Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industry
- Aqueducts, Canals & Pipeline-Canal Hybrid Conveyance Systems (Interbasin) (TLAGAHAK)
Keywords
Where Empagua is headquartered
LocationHeadquarters
- HQ city
- Guatemala City
- HQ country
- Guatemala
- HQ region
- Latin America
Offices11 records
Markets served
Empagua business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D
Revenue model
- Water Supply Services: Monthly water supply charges based on consumption tiers measured by meters. Tariffs vary by consumption level (m3 per month) and customer category (residential, commercial, government).
- Sewerage Services: Sewerage and wastewater collection charges equivalent to 20% of the water consumption value (excluding IVA).
- Fixed Monthly Charge: Monthly fixed administrative charge (cargo fijo) of Q. 42.56 applied to all measured services regardless of consumption level.
- Connection and Service Fees: Fees for new service connections, meter installation, meter replacement, account regularization, and various administrative services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Residential Individual Tariffs (December 2025) |
| Usage-based | Monthly | Government/Public Entity Tariffs (December 2025) |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Empagua product offering
Product offeringCore offering
Empagua is the municipal water and sewerage utility of Guatemala City. It provides potable water distribution and sewerage/drainage services to residential, commercial, industrial, governmental, and religious users within its service area, charging segmented tariffs and operating the full treatment, distribution, and collection infrastructure under a municipal monopoly.
Product overview
Empagua (Empresa Municipal de Agua) is a municipal water utility company serving Guatemala City. The company operates a unified platform offering water distribution, sewage/wastewater management, and water treatment services. Key service modules include a WhatsApp-based chatbot for customer self-service, meter management, monthly billing, and tiered tariff administration. The infrastructure includes the Lo de Coy water treatment plant utilizing conventional treatment processes.
Differentiator
Problem solved
Functional benefit
Products and services
- Potable Water Distribution Service
- Sewerage and Drainage Service
- Water Treatment / Potabilization Service
- Water Connection and Installation Service
Quantifiable outcome
- Sewerage charge is 20% of water consumption value
Companies that use Empagua
Customer profileSegments5 records
Ideal customer profiles2 records
Empagua technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Empagua partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Municipalidad de GuatemalacoreEmpagua operates as the municipal water company under the Municipality of Guatemala (Municipalidad de Guatemala). The company provides water and sewage services within the municipal jurisdiction and maintains offices in various Mini Munis (municipal service buildings) throughout the city.
Scale indicators1 record
Recent moves6 records
Expansion highlights3 records
Empagua competitors and assessment
Company assessmentBroad incumbents
- Veolia Environnement: Veolia is a global environmental services conglomerate with municipal water concessions in many Latin American and emerging markets. Comparable to Empagua as a major industry incumbent in water and wastewater services, though it competes through private concessions rather than direct municipal ownership.
- SABESP: SABESP is the state-level water and sanitation utility serving São Paulo, Brazil, providing potable water and sewage collection across a metropolitan area orders of magnitude larger than Empagua's. Most directly comparable as a Latin American state-owned water utility operating under regulatory tariff oversight with a similar service mandate.
- American Water Works Company: American Water is the largest publicly traded US water and wastewater utility, operating regulated subsidiary companies across multiple states. Comparable to Empagua in regulated tariff model, residential/commercial/industrial mix, and recurring volumetric revenue, though operating at much greater scale and in a more developed regulatory framework.
- Suez Water Technologies: Suez operates municipal water and wastewater services globally and competes for utility concessions in Latin America. Comparable as a global incumbent in water treatment and distribution, particularly relevant to Empagua's treatment plant operations at Lo de Coy.
Direct peers
- Empresa de Acueducto y Alcantarillado de Bogotá (EAAB): EAAB is the municipal water and sewerage utility of Bogotá, Colombia, operating under a similar franchise model to Empagua: city-level monopoly, tiered residential tariffs, commercial and industrial segments, and ongoing infrastructure modernization. Closest comparable in scale and Latin American urban context.
- Aguas Andinas: Aguas Andinas is the publicly traded water and wastewater utility serving Santiago, Chile, with a regulated monopoly franchise. Highly comparable to Empagua in business model: regulated urban water + sewerage tariffs, fixed franchise area, residential/commercial/industrial customer mix, and recurring volumetric billing.
- Administración Nacional de Acueductos y Alcantarillados (ANDA): ANDA is El Salvador's national water and sewerage utility, operating under government ownership with municipal service obligations. Directly comparable as a neighboring Central American state-owned water utility with a similar customer mix and regulated tariff structure.
- Instituto Costarricense de Acueductos y Alcantarillados (AyA): AyA is Costa Rica's national water and sewerage authority with strong municipal-level operations. Comparable as a Central American state-owned water utility with a similar franchise-plus-tariff model and service mandate for residential, commercial, and government customers.
- Sistema de Aguas de la Ciudad de México (SACMEX): SACMEX is the Mexico City water and drainage utility operated by the city government. Comparable to Empagua as a municipal, government-operated water and wastewater utility in a major Latin American capital, with similar tariff oversight and service mandate.
Regional players
- Aguas de Guatemala (private concessions): Aguas de Guatemala is a private-sector water services operator active in the Guatemalan market, providing bottled water, water management, and related services. Comparable as a domestic market participant in water services, though focused on private B2B/B2C segments rather than municipal utility operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Empagua social profiles
Digital presenceEmpagua financial estimates
Financial estimateRevenue estimate
Valuation estimate
Empagua leadership team
Management profileNumber of profiles
Empagua funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Empagua M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Empagua
What does Empagua do?
Empagua is the municipal water and sewerage utility of Guatemala City. It provides potable water distribution and sewerage/drainage services to residential, commercial, industrial, governmental, and religious users within its service area, charging segmented tariffs and operating the full treatment, distribution, and collection infrastructure under a municipal monopoly.
Is Empagua a public or private company?
Empagua is a private company. It is classified as state government owned and is currently operating.
When was Empagua founded?
Empagua was founded in 1972. It employs 1,001 to 5,000 people.
Where is Empagua based?
Empagua is headquartered in Guatemala City, Guatemala, in the Latin America region.
How does Empagua make money?
Four revenue lines are on record. Water Supply Services are the primary driver. The others are sewerage Services, fixed Monthly Charge and connection and Service Fees.
Who are Empagua's main competitors?
Broad incumbents on record are Veolia Environnement, SABESP, American Water Works Company and Suez Water Technologies. Direct peers are Empresa de Acueducto y Alcantarillado de Bogotá (EAAB), Aguas Andinas, Administración Nacional de Acueductos y Alcantarillados (ANDA), Instituto Costarricense de Acueductos y Alcantarillados (AyA) and Sistema de Aguas de la Ciudad de México (SACMEX). Aguas de Guatemala (private concessions) is listed as a regional player.
Does Empagua have an API?
No public API is recorded for Empagua.
What industry is Empagua in?
Empagua's product category is Water Utility Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of TLAGAHAK, Aqueducts, Canals & Pipeline-Canal Hybrid Conveyance Systems (Interbasin). Its NAICS code is 2213 and its SIC code is 4941.