Empagua

Name

Empagua

Legal name

Empresa Municipal de Agua

Website

https://empagua.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Administration of Environmental Quality Programs (9241)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Aqueducts, Canals & Pipeline-Canal Hybrid Conveyance Systems (Interbasin) (TLAGAHAK)

Keywords

• Municipal water utility
• Potable water distribution
• Sewerage services
• Water treatment services
• Wastewater collection

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Water Supply Services: Monthly water supply charges based on consumption tiers measured by meters. Tariffs vary by consumption level (m3 per month) and customer category (residential, commercial, government).
2. Sewerage Services: Sewerage and wastewater collection charges equivalent to 20% of the water consumption value (excluding IVA).
3. Fixed Monthly Charge: Monthly fixed administrative charge (cargo fijo) of Q. 42.56 applied to all measured services regardless of consumption level.
4. Connection and Service Fees: Fees for new service connections, meter installation, meter replacement, account regularization, and various administrative services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Empagua is the municipal water and sewerage utility of Guatemala City. It provides potable water distribution and sewerage/drainage services to residential, commercial, industrial, governmental, and religious users within its service area, charging segmented tariffs and operating the full treatment, distribution, and collection infrastructure under a municipal monopoly.

Product overview

Empagua (Empresa Municipal de Agua) is a municipal water utility company serving Guatemala City. The company operates a unified platform offering water distribution, sewage/wastewater management, and water treatment services. Key service modules include a WhatsApp-based chatbot for customer self-service, meter management, monthly billing, and tiered tariff administration. The infrastructure includes the Lo de Coy water treatment plant utilizing conventional treatment processes.

Differentiator

Problem solved

Functional benefit

Products and services

• Potable Water Distribution Service
• Sewerage and Drainage Service
• Water Treatment / Potabilization Service
• Water Connection and Installation Service

Quantifiable outcome

• Sewerage charge is 20% of water consumption value

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Municipalidad de GuatemalacoreStrategic or Co-development PartnerEmpagua operates as the municipal water company under the Municipality of Guatemala (Municipalidad de Guatemala). The company provides water and sewage services within the municipal jurisdiction and maintains offices in various Mini Munis (municipal service buildings) throughout the city.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Veolia Environnement: Veolia is a global environmental services conglomerate with municipal water concessions in many Latin American and emerging markets. Comparable to Empagua as a major industry incumbent in water and wastewater services, though it competes through private concessions rather than direct municipal ownership.
• SABESP: SABESP is the state-level water and sanitation utility serving São Paulo, Brazil, providing potable water and sewage collection across a metropolitan area orders of magnitude larger than Empagua's. Most directly comparable as a Latin American state-owned water utility operating under regulatory tariff oversight with a similar service mandate.
• American Water Works Company: American Water is the largest publicly traded US water and wastewater utility, operating regulated subsidiary companies across multiple states. Comparable to Empagua in regulated tariff model, residential/commercial/industrial mix, and recurring volumetric revenue, though operating at much greater scale and in a more developed regulatory framework.
• Suez Water Technologies: Suez operates municipal water and wastewater services globally and competes for utility concessions in Latin America. Comparable as a global incumbent in water treatment and distribution, particularly relevant to Empagua's treatment plant operations at Lo de Coy.

Direct peers

• Empresa de Acueducto y Alcantarillado de Bogotá (EAAB): EAAB is the municipal water and sewerage utility of Bogotá, Colombia, operating under a similar franchise model to Empagua: city-level monopoly, tiered residential tariffs, commercial and industrial segments, and ongoing infrastructure modernization. Closest comparable in scale and Latin American urban context.
• Aguas Andinas: Aguas Andinas is the publicly traded water and wastewater utility serving Santiago, Chile, with a regulated monopoly franchise. Highly comparable to Empagua in business model: regulated urban water + sewerage tariffs, fixed franchise area, residential/commercial/industrial customer mix, and recurring volumetric billing.
• Administración Nacional de Acueductos y Alcantarillados (ANDA): ANDA is El Salvador's national water and sewerage utility, operating under government ownership with municipal service obligations. Directly comparable as a neighboring Central American state-owned water utility with a similar customer mix and regulated tariff structure.
• Instituto Costarricense de Acueductos y Alcantarillados (AyA): AyA is Costa Rica's national water and sewerage authority with strong municipal-level operations. Comparable as a Central American state-owned water utility with a similar franchise-plus-tariff model and service mandate for residential, commercial, and government customers.
• Sistema de Aguas de la Ciudad de México (SACMEX): SACMEX is the Mexico City water and drainage utility operated by the city government. Comparable to Empagua as a municipal, government-operated water and wastewater utility in a major Latin American capital, with similar tariff oversight and service mandate.

Regional players

• Aguas de Guatemala (private concessions): Aguas de Guatemala is a private-sector water services operator active in the Guatemalan market, providing bottled water, water management, and related services. Comparable as a domestic market participant in water services, though focused on private B2B/B2C segments rather than municipal utility operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/empagua_gt
• YouTubeyoutube.com/channel/UC_H9pe3cIbAK4YNPKpzqnVw
• LinkedInlinkedin.com/company/empaguagt
• Instagraminstagram.com/empaguagt/?hl=es
• TikToktiktok.com/@empaguagt?_t=8kEeVhhYWEX&_r=1
• Facebookfacebook.com/empaguagt

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empagua