Victim Services Toronto

Name

Victim Services Toronto

Legal name

Victim Services Toronto

Website

https://victimservicestoronto.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Victim Support and Crisis Intervention Services

NAICS

Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Victim Services & Witness Assistance (Justice System) (BPAIAFAJ)

akta.pro secondary industries

Domestic Violence & Abuse Support Services (BPAGAEAD), Reentry & Justice-Involved Support Services (BPAGAEAN), Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM)

Keywords

• Victim crisis support
• Trauma-informed services
• Human trafficking intervention
• Community safety programs
• Youth violence prevention

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Grants: Primary revenue source from federal and provincial government ministries including Ministry of Children, Community and Social Services, Ministry of Education, Ministry of Public Safety Canada, Department of Justice Canada, and Public Safety Canada. In FY 2024-2025, government grants totaled approximately $3,075,351.
2. Fundraising Events, Donations, and Other: Revenue from fundraising events including SOAR for VST, Chief's Gala, Chief's Golf Tournament, individual donations, corporate sponsorships, and tribute gifts. In FY 2024-2025, this stream generated approximately $2,480,406.
3. Private and Other Grants: Grants from private foundations and corporate funders including Toronto Foundation, Krawczyk Family Foundation, TD Ready Commitment, The Law Foundation of Ontario, and others. In FY 2024-2025, other grants totaled approximately $1,402,199.
4. Interest Income: Interest earned on organizational funds, generating approximately $187,541 in FY 2024-2025.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Victim Services Toronto provides free, confidential, 24/7 trauma-informed crisis response, case management, and prevention services to any person in Toronto who has experienced crime or sudden tragedy. Core offerings include immediate on-scene crisis intervention, multilingual case management, specialized human trafficking support (including the Reclaim financial advocacy program), youth violence prevention education, and a trauma dog therapy program, all delivered through a hotline, embedded police partnerships, and community outreach.

Product overview

Victim Services Toronto operates as a coordinated suite of trauma-informed victim services rather than a single product. The core offerings include the Victim Crisis Response Program (24/7 immediate on-scene support), Neighbourhood Victim Advocacy Program (community-embedded case management), and Case Management Services (intensive longer-term assistance). Specialized programs include the T.E.A.R. Program for youth violence prevention education, Trauma Dog Program for emotional support therapy, Reclaim for financial debt elimination for trafficking survivors, Human Trafficking Prevention & Intervention services, Exit Route Program embedding advocates in police units, and the Victim Quick Response Program for emergency financial assistance. The Youth Symposium provides annual preventive education to thousands of students. All programs operate under a unified trauma-informed framework and referral system, with services available in over 35 languages.

Differentiator

Problem solved

Functional benefit

Brands

• Reclaim: A program supporting Canadian survivors of human trafficking by removing fraudulent and coercive debt from their names and credit records. Originally founded as Project Recover in 2019, acquired by VST in 2022 and renamed Reclaim through survivor consultation.

Products and services

• Victim Crisis Response Program
• Neighbourhood Victim Advocacy Program
• Case Management Services
• T.E.A.R. Program (Teens Ending Abusive Relationships)
• Trauma Dog Program
• Reclaim
• Human Trafficking Prevention & Intervention
• Exit Route Program
• Victim Quick Response Program (VQRP+)
• Youth Symposium
• Ask for Angela Campaign

Quantifiable outcome

• Supported 18,000+ victims in 2024, representing 1/3 of Toronto Police calls
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• Canadian Bankers Association (CBA)coreStrategic or Co-development Partner · 1 January 2023VST partnered with the Canadian Bankers Association to generate political and public support for Ontario's Bill 41: Protection from Coerced Debts Incurred in Relation to Human Trafficking Act. The bill was passed with cross-party consensus and compels financial institutions to forgive coerced debts. VST and CBA continue working toward similar national protections.
• Loblaws and Shoppers Drug MartcoreStrategic or Co-development PartnerVST partnered with Loblaws and Shoppers Drug Mart to launch the Canadian version of Ask for Angela, a retail-based domestic violence safety campaign. Over 400 staff at 238 Toronto stores are trained to respond when shoppers ask 'Is Angela Here?' Posters and QR codes connect those in danger to private support resources. The campaign expanded citywide ahead of major summer sporting events expected to draw 300,000+ soccer fans.
• Toronto District School Board (TDSB)coreStrategic or Co-development PartnerVST partners with TDSB to deliver the annual Youth Symposium reaching 24,000+ students and T.E.A.R. workshops reaching 10,000+ students annually. TDSB Social Work Department collaboration enabled launch of Mobile T.E.A.R. Program in six high-priority schools.
• Toronto Catholic District School Board (TCDSB)coreStrategic or Co-development PartnerVST delivers T.E.A.R. workshops in TCDSB schools. The T.E.A.R. in a Digital World workshop is free for both TDSB and TCDSB schools and can be delivered in-person or virtually.
• Toronto Police ServicecoreStrategic or Co-development PartnerVST partners with TPS to deliver Youth Symposium and embed Neighbourhood Advocates in 5 police divisions (31, 23, 14, 43, 51) and 4 specialized units (Human Trafficking, Domestic Violence, Internet Child Exploitation, Emergency Task Force, Homicide/Missing Persons). Crisis Response Program counselors attend police-scene callouts.
• Financial Institutions and CreditorscoreStrategic or Co-development PartnerReclaim program works with banks, telecommunication companies, car rental companies, property managers, and collection agencies to remove fraudulent and coercive debt from survivors' names and credit reports. Partnerships with Equifax and major creditors enable streamlined debt elimination.
• Soulpepper TheatreminorStrategic or Co-development PartnerPartnership with Soulpepper Theatre to produce cyberbullying awareness videos created by five T.E.A.R. Youth Leaders as part of the Cyberbullying & Cyberviolence: Creating Safe Digital Spaces pilot project (2021-2022). Videos support school communities in preventing cyberbullying.
• Ministry of the Attorney GeneralcoreOthersVST delivers the Victim Quick Response Program+ (VQRP+) on behalf of the Ministry of the Attorney General, providing immediate financial assistance to victims of the most violent crimes including homicide, attempted murder, serious assault, domestic violence, sexual assault, human trafficking, and hate crimes.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Covenant House Toronto: Toronto-based nonprofit serving youth experiencing homelessness, human trafficking, and exploitation. Comparable in trauma-informed care for trafficking survivors and youth, with similar funding mix of government grants and donations.
• Assaulted Women's Helpline: Ontario-wide crisis line and support service for women experiencing gender-based violence. Directly comparable to VST's intimate partner violence and crisis response offerings, with similar government funding model and trauma-informed service philosophy.
• Boost Child & Youth Advocacy Centre: Toronto-based multidisciplinary centre supporting children and youth victims of abuse. Comparable in trauma-informed service delivery, school partnerships, and youth-focused violence prevention programming.
• Toronto Rape Crisis Centre: Toronto feminist organization providing crisis support and counselling for survivors of sexual violence. Comparable in crisis line operations, trauma counselling, and advocacy for survivors navigating legal and medical systems.
• Interval House: Toronto shelter and support service for women and children fleeing intimate partner violence. Directly comparable to VST's IPV support offerings, with similar free service model and government/foundation funding.
• Victim Services of Peel: Peel Region's designated victim services provider with similar mandate structure, police co-location, and 24/7 crisis response. Directly comparable in service model, funding structure, and target population.
• Victim Services of York Region: Regional victim services organization serving York Region adjacent to Toronto. Operates the same mandate-based model with police partnerships, on-scene crisis response, and case management services for crime victims.

Broad incumbents

• Ontario Victim Services: Provincial coordinating body that funds and oversees victim services programs across Ontario including VST. Provides the regulatory and funding framework within which VST and similar organizations operate.
• Canadian Centre to End Human Trafficking: National organization coordinating anti-trafficking efforts across Canada. Comparable to VST's human trafficking programs but operates at a national policy and training level rather than direct service delivery.

Regional players

• PEACE (Programmes etEntraide pour l'Afrique et le Canada pour l'Entraide): Multicultural victim support organization serving francophone and immigrant communities. Adjacent peer serving similar vulnerable populations with multilingual capacity, though operating with different geographic focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VSToronto
• YouTubeyoutube.com/VSToronto
• Facebookfacebook.com/VSToronto
• Instagraminstagram.com/vstoronto
• LinkedInlinkedin.com/company/victim-services-toronto

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Victim Services Toronto