What Meltec Business does

Meltec Business Co., Ltd. (メルテック・ビジネス株式会社) is a Tokyo-based back-office outsourcing company that has operated as a wholly-owned subsidiary of Mitsubishi Electric Building Solutions Corporation (formerly Mitsubishi Electric Building Techno Service) since its founding on July 1, 1993. The company delivers seven integrated service modules to Mitsubishi Electric Group companies: General Affairs & HR Support, Accounting Support, Sales Support, Materials/Procurement, Information Systems, Production Support, and Design Services. Its primary customer is Mitsubishi Electric Building Solutions, where it handles payroll, social insurance, accounts receivable matching, sales administration, parts procurement for elevator and HVAC systems, server operations across more than 100 servers, elevator maintenance reporting, and 3D design services.

The company's operating model combines a captive shared-services structure with a national physical footprint: 8 business centers across Kanto, Tohoku, Chubu, Kansai, Chugoku, and Kyushu, plus three logistics hubs that ship building equipment parts nationwide next-day from orders received by 17:30, with 24/7 emergency shipment capability supporting an installed base of approximately 300,000 Mitsubishi Electric elevators in Japan. Core technology is conventional information systems management and back-office automation rather than AI-driven, with proprietary capability centered on logistics system integration and multi-server operations management.

Meltec Business generates revenue through managed-services contracts and professional-services fees on a quote-based, non-publicly-disclosed basis, with its real estate brokerage line operating under a Tokyo Governor license (No. 78155). FY2025 revenue stood at ¥5.38 billion with 600 employees as of April 2026, funded entirely through parent-group capital (¥70 million paid-in since 2005) without external venture capital. The business is HR-heavy: average employee age is 41, average tenure 13.5 years, average overtime 11 hours/month, and a 4:6 male-to-female ratio, with a 4.6-month annual bonus and education-tiered salaries disclosed on the recruitment page.

Name

Meltec Business

Legal name

Meltec Business Co., Ltd.

Website

https://mtb.co.jp

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Meltec Business Co., Ltd. is a Tokyo-based back-office outsourcing company and wholly-owned subsidiary of Mitsubishi Electric Building Solutions, providing HR, accounting, sales support, procurement, information systems, production support, and design services to Mitsubishi Electric Group companies across Japan.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Office Administrative Services (56111)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

HR Policy, Forms & Case Management (Ticketing/Workflows) (BPAAAIAJ)

akta.pro secondary industry

Sourcing Support & RFx Administration (RFI/RFP/RFQ) (BPAAAJAC)

Keywords

• Back-office outsourcing
• HR support services
• Accounting outsourcing
• Information systems management
• Procurement logistics

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Back-office Outsourcing Services: Provides comprehensive back-office outsourcing services including general affairs, HR, accounting, sales support, materials management, information systems, production support, and design services primarily to Mitsubishi Electric Group companies.
2. Real Estate Services: Real estate trading brokerage services under Tokyo Metropolitan Government license.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Meltec Business provides integrated back-office outsourcing services covering general affairs, HR, accounting, sales support, materials procurement and logistics, information systems, production support, and design services. It is a wholly-owned subsidiary of Mitsubishi Electric Building Solutions Corporation, operating as the captive BPO arm of the Mitsubishi Electric Group, primarily serving group companies such as Mitsubishi Electric Building Solutions that maintain approximately 300,000 elevators across Japan.

Product overview

Meltec Business is a back-office outsourcing company that operates as a wholly-owned subsidiary of Mitsubishi Electric Building Solutions. The company offers seven interconnected service modules spanning General Affairs & HR Support, Accounting Support, Sales Support, Materials/Procurement, Information Systems, Production Support, and Design Services. These services are provided as integrated back-office solutions primarily for Mitsubishi Electric Building Solutions and other Mitsubishi Electric Group companies, functioning as a comprehensive "transactional support" platform that enables clients to focus on their core business operations.

Differentiator

Problem solved

Functional benefit

Products and services

• General Affairs and HR Support Services (総務・人事支援業務) Comprehensive back-office support for general affairs and HR departments, including payroll processing, social insurance administration, health examination management, welfare programs, and education center operations, provided primarily to Mitsubishi Electric Group companies.

Quantifiable outcome

• Orders received by 17:30 shipped next day nationwide from 3 logistics hubs
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Mitsubishi Electric Corporation (三菱電機株式会社)coreOthers · 1 July 1993Parent company of Mitsubishi Electric Group. Meltec Business operates as a Group company providing back-office outsourcing services. The relationship provides brand credibility and access to the broader Mitsubishi Electric ecosystem.

Scale indicators7 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• Transcosmos Inc. One of Japan's largest independent BPO and contact-center operators, providing back-office, HR, accounting, and customer support outsourcing to enterprise clients. Comparable as a domestic BPO with broad back-office service breadth.
• Aeon Delight Co., Ltd. Japan's largest facility management and back-office support outsourcer for the Aeon Group. Highly comparable as a captive-style BPO providing integrated facility, building equipment, and administrative services to a major Japanese conglomerate's real estate/retail operations.
• Tokyu Community Corp. Building management, elevator maintenance, and administrative outsourcing arm of the Tokyu Group. Comparable in its role as a captive-style BPO combining building-equipment logistics with back-office services for a large Japanese conglomerate's facilities.
• BellSystem24 Holdings, Inc. Major Japanese BPO and contact-center outsourcing provider serving enterprise customers across HR, sales support, and back-office operations. Comparable in scale and service scope as a domestic BPO targeting large enterprise accounts.
• Takenaka Building Maintenance Co., Ltd. Building facility management and outsourced operations arm of Takenaka Corporation. Comparable as a Japanese BPO focused on elevator/HVAC maintenance, parts logistics, and facility management for enterprise and group clients.

Broad incumbents

• Hitachi Building Systems Co., Ltd. Elevator, escalator, and building system services subsidiary of Hitachi. Comparable as a major Japanese elevator OEM with captive maintenance, parts logistics, and back-office operations serving installed-base assets.
• Mitsubishi Electric Building Solutions Corporation: The parent company and primary client of Meltec Business. Directly relevant as the counterparty in the captive BPO relationship and the largest Mitsubishi Electric entity for elevator and building system services in Japan.
• NS Solutions Corporation: IT systems integrator and managed services subsidiary of Nippon Steel. Comparable as a Japanese captive-style IT/back-office services provider combining information system operations with administrative outsourcing for industrial group clients.

Others

• Kintetsu World Express (APL Logistics): Major Japanese logistics and procurement services provider. Comparable for Meltec's national parts-procurement and logistics operations supporting building equipment maintenance across Japan.

Regional players

• Hoshino Resorts REIT Management Co., Ltd. While hospitality-focused, Hoshino's shared-service structure combines facility operations, procurement, HR, and IT for hospitality assets. Provides a regional comparable for outsourced operational support across multiple Japanese sites.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Meltec Business