The Maitland Clinic

What The Maitland Clinic does

The Maitland Clinic is a UK-based private hair restoration clinic founded in 2015 by Dr Edward Ball, operating from a surgical facility in Portsmouth, Hampshire with consultation satellites at Harley Street (London) and Southampton. The clinic provides surgical hair restoration using Follicular Unit Extraction (FUE) and Follicular Unit Transplantation (FUT) techniques, supported by graft preservation technologies (HypoThermosol and ATP), the Devroye WAW foot-pedal FUE system, and the Angel PRP system. Non-surgical offerings include platelet-rich plasma injections, low-level laser therapy, finasteride and minoxidil medication, trichopigmentation, and the Fagron TrichoTest genetic diagnostic. All surgical procedures are performed by Dr Ball personally under a one-patient-per-day model.

The business serves a B2C patient base consisting primarily of adults experiencing male or female pattern hair loss, with additional niche segments covering VIP/public figures seeking discretion, trauma patients treated under the ISHRS Operation Restore programme, and corrective cases referred from other clinics. Revenue is generated almost entirely from individual one-time surgical procedures supplemented by recurring non-surgical treatments, consultations, and aftercare products. Pricing is quote-based and varies by graft count, technique, and treatment area; no public price list is provided.

Customer acquisition relies on content marketing, YouTube video diaries, social media, third-party review platforms (TrustPilot), and earned media including a TV series on Discovery+, Amazon Prime, and TLC, plus recurring coverage in major UK press. The clinic has won the Aesthetic Medicine Award for Best Hair Restoration Clinic/Practitioner in 2022, 2024, and 2025, and is listed in the Spear's 500 Index. Heidi, an AI note-taking tool, is used during consultations to support clinical workflow. The clinic is privately held by Dr Ball with no external funding disclosed.

Name

The Maitland Clinic

Legal name

The Maitland Clinic Ltd

Website

https://themaitlandclinic.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

The Maitland Clinic is a Portsmouth-based private hair restoration clinic founded in 2015 by Dr Edward Ball, offering FUE and FUT transplants plus non-surgical treatments to UK adults experiencing hair loss, with consultation satellites in Harley Street and Southampton.

Ownership category

akta.pro rank

Product category

Hair Restoration Services

NAICS

Other Personal Care Services (81219)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Hair & Scalp Disorders (Trichology) (HLAKACAI)

akta.pro secondary industry

Scalp Micropigmentation (SMP) Services (HSALAKAF)

Keywords

• Hair transplant clinic
• FUE hair restoration
• Follicular unit extraction
• Surgical hair restoration
• Hair loss treatment

Headquarters

HQ city

Portsmouth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Surgical Hair Restoration Procedures: One-time surgical procedures including FUE and FUT hair transplants performed at the Portsmouth clinic. Pricing varies based on number of grafts, technique used, and coverage area. Patients receive detailed cost estimates during consultation.
2. Non-Surgical Treatments: Ongoing non-surgical treatments including PRP injections, laser therapy, and topical/oral medications (Propecia/finasteride, Regaine/minoxidil). Medications may require ongoing prescriptions and purchases.
3. Trichology Consultations: Initial and follow-up trichology consultations for hair loss diagnosis and treatment planning. Consultations are conducted by Dr Ball and David Anderson.
4. Scalp Trichopigmentation (STP/SMP): Cosmetic tattooing services for scalp appearance enhancement, either permanent (SMP) or temporary (STP).
5. Aftercare Products: Specialized aftercare products including ATP spray, shampoos, ointments, and supplements such as Help Hair vitamins.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The Maitland Clinic provides advanced surgical hair restoration procedures (FUE and FUT/strip hair transplants, beard and eyebrow hair replacement) and non-surgical hair loss treatments (PRP injections, low-level laser therapy, finasteride/minoxidil medication, scalp trichopigmentation). Services begin with a trichology consultation involving diagnostic imaging and treatment planning, and extend to comprehensive aftercare and VIP discrete service for public figures.

Product overview

The Maitland Clinic is a UK-based hair restoration clinic founded in 2015 by Dr. Edward Ball. The clinic operates from Portsmouth, Hampshire and offers a comprehensive portfolio of hair restoration treatments encompassing surgical procedures (FUE and FUT/strip hair transplants, beard and eyebrow hair replacement) and non-surgical options (PRP injections, low-level laser therapy, hair loss medication including finasteride and minoxidil, trichopigmentation/scalp micropigmentation). Supporting services include trichology consultations, genetic testing via the Fagron TrichoTest, and a premium VIP service. The clinic also participates in the ISHRS Operation Restore charitable programme providing pro bono surgery to trauma patients. All surgical procedures are performed by Dr. Ball personally, who limits his practice to one patient per day.

Differentiator

Problem solved

Functional benefit

Products and services

• FUE (Follicular Unit Extraction) Hair Transplant Surgical hair transplant technique where individual follicular units are extracted from the donor area using a punch device and implanted into recipient sites; aimed at adults with pattern hair loss, scarring, or thinning seeking natural-looking, minimally-scarred restoration.
• FUT / Strip (Follicular Unit Transplantation) A surgical hair transplant technique in which a strip of hair-bearing skin is removed from the donor area and divided into individual follicular unit grafts, suitable for patients needing large numbers of grafts or who do not want to shave their head.
• PRP (Platelet-Rich Plasma) Therapy Non-surgical treatment where a patient's own blood is processed via the Angel PRP system to concentrate platelet-rich plasma, which is then injected into the scalp to improve hair quality and stimulate growth; offered to patients seeking non-surgical hair restoration or adjunct therapy post-transplant.
• Low-Level Laser Therapy (LLLT) Non-surgical treatment using laser light to stimulate hair follicles and potentially slow hair loss or promote growth, offered as a standalone or complementary therapy to medical and surgical options.
• Hair Loss Medication Prescription hair loss medications including Propecia (finasteride) tablets and Regaine (minoxidil) foam/solution, plus compounded topical combinations, used to slow hair loss, stabilise loss, or thicken existing hair; provided to patients as part of a clinician-led long-term treatment plan.
• Scalp Trichopigmentation / Micropigmentation Cosmetic tattooing using permanent (SMP/scalp micropigmentation) or temporary (STP/scalp trichopigmentation) ink to create the appearance of hair density on the scalp, offered to patients seeking a non-surgical cosmetic camouflage solution.
• Beard and Eyebrow Hair Replacement Specialist FUE hair transplant procedures to restore or enhance facial hair (beards and eyebrows), including extraction from the beard area to supplement scalp transplants; offered to patients with sparse or absent facial hair.
• Trichology Consultation Trichology consultation conducted online and in-person by Dr Ball and David Anderson, covering hair loss diagnosis, high-magnification donor/recipient imaging, psychological screening, personalized treatment recommendations, and ongoing follow-up planning.
• Fagron TrichoTest Genetic swab-based diagnostic test analysing DNA to identify which hair loss treatments are most likely effective for an individual patient, aimed at patients seeking a personalized, evidence-based medication or non-surgical plan.
• Help Hair Vitamin Supplements Vitamin and mineral hair growth supplements combining minerals and B-vitamins, sold to patients as a standalone aftercare product or as part of a multi-pronged hair treatment plan.
• VIP Service Discreet, one-to-one premium hair restoration service with Dr Ball, providing enhanced privacy and personalized attention throughout the treatment journey for patients who work in the public eye.

Quantifiable outcome

• Recovery to normal appearance typically within 10-14 days post-surgery
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core, supporting and minor.

• ISHRS Operation Restore ProgrammecoreStrategic or Co-development PartnerThe Maitland Clinic is a registered participating clinic in the ISHRS Operation Restore programme, providing pro bono hair restoration surgery for patients who have suffered permanent hair loss due to burns, trauma, surgical scars, or medical conditions. Dr Edward Ball is a fellow of ISHRS. The programme connects eligible patients with qualified surgeons who provide treatment at no professional cost.
• Questa Psychological ServicessupportingStrategic or Co-development PartnerPsychology colleagues at Questa Psychological Services analyze optional psychological questionnaires completed by patients before proceeding with treatment. This enables Dr Ball to ensure proposed treatments are appropriate and allows review of the impact of medical or surgical treatment on psychological wellbeing.
• American Hair Loss AssociationminorOthersProfessional association membership and recommendation. The Maitland Clinic is recommended by the American Hair Loss Association as a trusted hair restoration provider.
• American Board of Hair Restoration SurgeryminorOthersProfessional certification body. Dr Edward Ball is a Diplomate and examiner for the American Board of Hair Restoration Surgery.
• International Alliance of Hair Restoration SurgeonsminorOthersProfessional membership organization. Dr Edward Ball is a member of the International Alliance of Hair Restoration Surgeons.
• International Society of Hair Restoration Surgery (ISHRS)coreOthersWorld's leading professional body for hair restoration surgeons. Dr Ball is a Fellow of ISHRS. The clinic participates in Operation Restore programme.
• Independent Doctors Federation (IDF) and ISCASsupportingImplementation/ SI/ Consulting PartnerThe Maitland Clinic follows IDF complaint resolution procedures and ISCAS (Independent Sector Complaints Adjudication Service) Code of Practice for complaints management, providing independent adjudication for patient concerns.
• Cosmetic Redress SchemesupportingImplementation/ SI/ Consulting PartnerUK government-authorised consumer redress scheme providing dispute resolution for the cosmetic market. Required by law for all UK service providers.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• DHI Global Medical Group: International hair restoration chain with UK clinics offering a proprietary direct hair implantation technique. Comparable patient base and treatment portfolio, with greater geographic reach and brand marketing budgets.
• Vinci Hair Clinic: International hair restoration network offering FUE, FUT, PRP, scalp micropigmentation, and hair systems across multiple countries. Comparable in service breadth, particularly the SMP offering, with much larger scale and marketing reach.
• Ziering Medical: US-headquartered chain where Dr Ball trained and served as Clinical Director of its UK arm. Comparable technology stack (ARTAS, FUE, FUT) and surgeon training lineage, but operates at broader scale across multiple US and UK locations.

Direct peers

• The Private Clinic: Multi-treatment UK aesthetic clinic group offering FUE/FUT hair transplants alongside other cosmetic procedures. Comparable in patient base and full-service model, with multiple UK locations giving it broader reach than Maitland.
• Wimpole Clinic: London-based specialist hair transplant clinic with surgeons including Dr Michael May and Dr Lua Lapidaire. Comparable as a UK specialist competing in FUE/FUT, trichology, and PRP for similar patient demographics.
• Farjo Hair Institute: Manchester/London hair transplant clinic founded by Dr Bessam Farjo and Dr Nilofer Farjo, both ISHRS Fellows. Comparable as a UK specialist with strong academic and ISHRS credentials and a focus on FUE/FUT surgical excellence.
• Harley Street Hair Clinic: UK-based hair transplant clinic offering FUE and FUT procedures from London. Directly comparable to Maitland in surgical offering, target patient (men with pattern hair loss), and premium positioning, though at higher volume.
• Crown Clinic: Manchester-based specialist hair transplant clinic led by Dr Asim Shahmalak. Closely comparable to Maitland as a single-surgeon-led UK specialist competing on outcomes, media presence, and celebrity clientele.
• KSL Hair Transplants: Kent-based UK specialist hair transplant clinic offering FUE and FUT procedures. Comparable in surgical focus and UK patient demographic, competing in the southern England market overlapping with Maitland's catchment.

Regional players

• Hasson & Wong: Canadian-headquartered FUE/FUT specialist clinic where Maitland's Senior Patient Advisor previously worked. Comparable in technique and surgeon-led model, but primarily serves North American patients and does not directly compete in the UK.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MaitlandClinic
• YouTubeyoutube.com/channel/UCUQiC6WNARm3A1y_S0qclvQ
• Facebookfacebook.com/themaitlandclinic
• LinkedInlinkedin.com/company/the-maitland-clinic
• Instagraminstagram.com/themaitlandclinic

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Maitland Clinic