South Carolina 811
- Company typePrivate
- Founded1978
- HeadquartersColumbia, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What South Carolina 811 does
South Carolina 811 is a nonprofit notification center designated under the South Carolina Underground Damage Prevention Act to receive and route "call before you dig" requests across the state. Founded in 1978 and headquartered in Columbia, SC, the organization operates the state's 811 contact center, processing locate requests from professional excavators, homeowners, and member utilities, and coordinating responses from facility operators across gas, water, electric, telecom, and sewer sectors. It is governed by a 24-member board drawn from member utilities and operates with approximately 30 staff.
The organization's core technology surface sits on the Exactix ticketing portal, with supporting modules including the Positive Response System (recording and publishing utility responses to locate tickets), a Statistics Dashboard for operational analytics, and SafeNex for public outreach. SC811 also runs the SC811 Academy, a training platform built on Coursettra, delivering standardized damage-prevention education to contractors and member personnel. The platform integrates intake (web, phone), ticket routing, response capture, and reporting into a single member-facing workflow.
South Carolina 811 is funded primarily through membership dues paid by utility operators and other facility owners that are required to participate in the state's damage-prevention regime. There are no equity funding rounds, acquisitions, or external capital events; revenue mechanics are subscription/dues-based and tied to the regulated mandate. A statutory update to the South Carolina Underground Damage Prevention Act takes effect May 22, 2026, broadening the scope of protected infrastructure and notification obligations and is expected to expand ticket volume and the member dues base.
South Carolina 811 firmographics
Firmographics- Name
- South Carolina 811
- Legal name
- South Carolina 811
- Website
- https://sc811.com
- Company type
- Private
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Where South Carolina 811 is headquartered
LocationHeadquarters
- HQ city
- Columbia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
South Carolina 811 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Membership Fees: SC811 is funded through membership fees paid by utility companies (operators) in South Carolina. Utilities pay to be members and receive access to the one-call center for processing locate requests.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free service for all users (homeowners and excavators) |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
South Carolina 811 product offering
Product offeringCore offering
South Carolina 811 operates the state's 811 call center as the designated one-call notification system under the South Carolina Underground Damage Prevention Act. It coordinates underground utility locate requests between excavators, homeowners, and utility operators, providing a free notification service across South Carolina. The organization is funded through membership fees paid by utility companies operating in the state.
Product overview
South Carolina 811 operates as a damage prevention center for underground utilities, providing a unified platform for excavators to request underground facility locates. The core offering consists of the Exactix online portal for ticket management and the SC811 Call Center for telephone-based locate requests. The product portfolio includes training through SC811 Academy (Coursettra), the SafeNex collaborative community for stakeholder engagement, and a Statistics Dashboard for performance monitoring. A Positive Response system enables excavators to view utility responses to their locate tickets. The Exactix platform serves as the central hub for all locate request processing, while the call center provides 24/7 accessibility for emergency requests.
Differentiator
Problem solved
Functional benefit
Brands
- Exactix: Online excavator portal for submitting locate requests
- SC811 Academy
- SafeNex
Products and services
- Exactix Online excavator portal and ticket management system that allows excavators to submit locate requests for underground utilities, check positive response status, and manage their locate tickets. Available 24/7.
- SC811 Call Center Telephone-based center handling locate requests and emergency locate services, accessible 24/7 via 811 or 888-721-7877. Provides a phone-based alternative to the Exactix online portal.
- SC811 Academy (Coursettra) Online training platform providing courses on submitting locates, handling emergencies, and damage prevention, completable in under two hours. Both online and in-person training are available.
- SafeNex Collaborative community platform for networking, discussions, and resources for all SC811 stakeholders including excavators, homeowners, and utility members.
- SC811 Statistics Dashboard Aggregated data reporting system providing statistics on notifications, call center activity, positive response, damages, and dashboards for stakeholders.
- Positive Response System System allowing excavators to view utility responses to locate requests, including codes indicating status or extraordinary circumstances (such as code 110).
Companies that use South Carolina 811
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
South Carolina 811 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
South Carolina 811 partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Utility Companies (Members)coreSC811 serves as the central one-call coordination center for utility operators across South Carolina. Member utilities include electric providers (Berkeley Electric Co-op, Greenwood CPW), gas utilities (York County Natural Gas Authority, Fort Hill Natural Gas, Colonial Pipeline), telecommunications (HTC, AT&T, Charter, Segra), cable providers (Comcast, MetroConnects), and water/sewer utilities. The board of directors includes 24 representatives from various utility sectors designated in the South Carolina Underground Facility Damage Prevention Act.
- SC811 Board of Directorscore24 board members representing various groups designated in the South Carolina Underground Facility Damage Prevention Act, including Top 6 transmission companies, electric co-ops, telephone cooperatives, investor-owned natural gas utilities, public water/sewer companies, construction industry, and government agencies like SC Department of Transportation.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
South Carolina 811 competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
South Carolina 811 social profiles
Digital presenceSouth Carolina 811 financial estimates
Financial estimateRevenue estimate
Valuation estimate
South Carolina 811 leadership team
Management profileNumber of profiles
Profiles3 records
South Carolina 811 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
South Carolina 811 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about South Carolina 811
What does South Carolina 811 do?
South Carolina 811 operates the state's 811 call center as the designated one-call notification system under the South Carolina Underground Damage Prevention Act. It coordinates underground utility locate requests between excavators, homeowners, and utility operators, providing a free notification service across South Carolina. The organization is funded through membership fees paid by utility companies operating in the state.
Is South Carolina 811 a public or private company?
South Carolina 811 is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was South Carolina 811 founded?
South Carolina 811 was founded in 1978. It employs 51 to 100 people.
Where is South Carolina 811 based?
South Carolina 811 is headquartered in Columbia, United States, in the North America region.
How does South Carolina 811 make money?
One revenue line is on record: membership Fees.
Does South Carolina 811 have an API?
No public API is recorded for South Carolina 811.