Yakidoo

What Yakidoo does

Yakidoo is a Panama-headquartered digital transformation integrator and value-added reseller founded in 2005 (with company history referencing 2008 as operating start; the firmographic field lists 2005 and company history references over 17 years of operation). The company sells, implements, and supports a multi-vendor automation technology stack anchored by Tungsten Automation (where it holds Diamond partner status, the vendor's highest tier), Klippa's DocHorizon (OCR plus AI document processing), Zoho One (40+ integrated business applications), and the Freshworks suite (Freshdesk, Freshdesk Omni, Freshchat, Freshcaller, Freshservice, Freshsales, Freshmarketer). Alongside these third-party platforms, Yakidoo has built a proprietary intelligent process automation and document management platform called Lixian Flow, which includes modules for digital signatures (Lixian Sign), OCR/BCR/QR data capture (Lixian Eximport), custom forms (Lixian Forms), web services integration (Lixian Web Services), external portals (Lixian Portal), automatic indexing (Lixian AutoIndex), and encrypted portable documents.

Yakidoo's core technology capabilities span Business Process Automation (BPA), Robotic Process Automation (RPA), Enterprise Content Management (ECM), intelligent document capture (OCR combined with AI), and customer engagement/ITSM platforms. The company's AI capabilities are primarily delivered through third-party engines, including Klippa's OCR/AI for document processing, Tungsten TotalAgility's generative AI copilots (integrated with ChatGPT, OpenAI, and Azure OpenAI), and Freshworks' Freddy AI for customer service and ITSM. The company supports cloud, on-premise, and hybrid deployment models.

Yakidoo makes money through three primary revenue streams: (1) professional services including consulting, implementation, integration, and training (delivered through Yakidoo University); (2) software resale and recurring subscriptions as a certified Diamond partner of Tungsten Automation and authorized reseller for Klippa, Zoho, and Freshworks; and (3) managed services and ongoing technical support. The customer base spans enterprises of all sizes across Latin America, the Caribbean, North America, and Europe, with stated vertical focus on banking, insurance, healthcare, logistics, and public sector. The company operates from a Panama City headquarters and a Miami sales/marketing office, has 51-100 employees, and claims 75+ years of combined team experience across hundreds of executed projects.

Name

Yakidoo

Legal name

Yakidoo, Inc.

Website

https://yakidoo.com.pa

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Yakidoo is a Panama-based digital transformation integrator and Diamond-level Tungsten Automation reseller serving enterprises across Latin America, the Caribbean, North America, and Europe with BPA/RPA, OCR plus AI document processing, and customer engagement solutions, alongside its proprietary Lixian Flow platform.

Ownership category

akta.pro rank

Product category

Digital Transformation & Business Process Automation

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

Contract Lifecycle Management (CLM) & Document Automation (BPAEAPAD), Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Digital transformation consulting
• Business process automation
• Robotic process automation
• Document capture software
• Enterprise content management

Headquarters

HQ city

Panama City

HQ country

Panama

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Professional Services — Consulting, Implementation & Integration: Yakidoo generates revenue through consulting engagements for digital transformation strategy, implementation and integration of automation platforms (Tungsten, Klippa, Freshworks, Zoho), and project management services. Services include business process analysis, architecture design, workflow redesign, ROI analysis, and operational evaluations.
2. Software Resale — Tungsten Automation, Klippa, Zoho One, Freshworks: As a certified reseller and Diamond partner of Tungsten Automation and strategic partner of Klippa, Zoho, and Freshworks, Yakidoo resells software licenses and subscriptions. Revenue comes from software sales, renewal management, and upsell of additional modules or seats.
3. Managed Services & Support: Ongoing managed services where Yakidoo operates and maintains automation platforms on behalf of clients (cloud, on-premise, or hybrid deployment). Also includes continuous technical support and system monitoring.
4. Training & Mentorship — Yakidoo University: Revenue from certified training programs, mentorship, and digital skills courses delivered through Yakidoo University. Programs are available online and on-site, tailored to client needs. Some free introductory classes are offered for lead generation.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Yakidoo is a Panama-based digital transformation consulting and system integrator that helps enterprises automate document-intensive and operational processes. The company combines business consulting, AI-powered document capture, business process automation (BPA), robotic process automation (RPA), and enterprise content management (ECM) delivered through its Digital Transformation as a Service (TDaaS) model. Yakidoo resells, implements, and supports third-party platforms (Tungsten Automation, Klippa DocHorizon, Zoho One, Freshworks) while also offering its own proprietary Lixian Flow intelligent process automation platform.

Product overview

Yakidoo is a digital transformation company specializing in intelligent process automation and document management solutions. The product portfolio is organized as a platform-plus-modules architecture featuring three main technology ecosystems: (1) Tungsten Automation suite including TotalAgility (core AI-powered workflow automation platform), MarkView (financial process automation for Oracle), RPA, Mobile Capture, Mobile ID/Verification, Mobile Payment, Insight (business analytics), Optitrade (trade finance), Communications Manager, and Multichannel Capture; (2) Klippa's DocHorizon for OCR and AI-powered document processing; (3) Lixian Flow for intelligent process automation with modules for digital signatures (Lixian Sign), forms, portals, indexing, and web services. Additionally, Yakidoo offers the Zoho One Suite (40+ integrated business applications) and Freshworks solutions (Freshdesk, Freshdesk Omni, Freshchat, Freshcaller, Freshservice, Freshsales, Freshmarketer) for CRM, customer service, and ITSM. The company also provides professional services including consulting, implementation, training through Yakidoo University, and technical support. Yakidoo operates with over 17 years of experience and holds Diamond partner status with Tungsten Automation.

Differentiator

Problem solved

Functional benefit

Brands

• Yakidoo University: Free training platform offering classes on digital transformation, live webinars with industry experts, and certified courses to improve digital skills.

Products and services

• Tungsten TotalAgility AI-powered workflow automation platform combining process orchestration, intelligent document processing, generative AI copilots, and business analytics for enterprise digital transformation. Sold and implemented by Yakidoo as a Tungsten Diamond partner.
• Tungsten MarkView Enterprise content management and accounts payable automation solution designed for Oracle E-Business Suite, optimizing financial and purchasing processes.
• Tungsten RPA Robotic Process Automation software with AI-powered cognitive capabilities for automating repetitive tasks and integrating with legacy and modern enterprise systems.
• Tungsten Mobile Capture Mobile document capture solution that transforms smartphones and tablets into scanning devices with patented image processing and on-device OCR technology.
• Tungsten Mobile ID and Verification Mobile identity verification solution with OCR, facial recognition, and forensic technology for KYC compliance and secure customer onboarding.
• Tungsten Mobile Credit and Debit Card Mobile payment card capture and extraction solution enabling secure mobile transactions with automatic card data extraction.
• Tungsten Insight Business intelligence and process analytics software providing real-time data visualization, dashboards, and actionable insights for operational performance.
• Tungsten Optitrade Trade finance and B2B e-commerce automation solution for verifying transaction details, approving trades, and managing securities and money transfers.
• Tungsten Communications Manager Customer communication management platform for creating, managing, and delivering personalized multi-channel communications with omnichannel delivery capabilities.
• Tungsten Multichannel Capture Multi-channel document capture solution including Tungsten Capture, VRS Elite, Web Capture, and transformation modules for processing documents from any source.
• Tungsten Financial Process Automation Financial process automation solution for accounts payable/receivable with multi-language document capture, ERP integration, and advanced analytics.
• Klippa DocHorizon Intelligent document processing platform powered by Klippa with OCR and AI for reading, extracting, classifying, and verifying document information; supports multilingual extraction (including Asian languages) and runs on Microsoft Azure with GDPR, SOC, SOC 2, CCPA, HIPAA, ISO 9001, and ISO 27001 compliance.
• Lixian Flow Proprietary intelligent process automation and document management platform offering modules including Lixian Sign (digital signatures), Lixian Forms (digital forms), Lixian Web Services (API integration), Lixian Eximport (OCR/BCR/QR capture), Lixian Portal (external vendor/customer portals), Lixian AutoIndex (automatic indexing), and Lixian Portable Documents (encrypted portable documents). Supports cloud, on-premise, and managed deployment models.
• Zoho One Suite Integrated business operating system with 40+ applications covering CRM, sales, marketing, support, communication, finance, productivity, collaboration, HR, and business processes; offered by Yakidoo as an authorized Zoho reseller with 15-day free trial and accessible annual subscription.
• Freshdesk Customer support platform with AI-powered ticket management, knowledge base, and Freddy AI chatbots for automated customer assistance; 21-day free trial without credit card.
• Freshdesk Omni Omnichannel customer service solution powered by generative AI with Freddy AI Copilot for unified customer interactions across all channels; free signup available.
• Freshchat Modern messaging and live chat software with AI-driven bots for real-time customer engagement across web and messaging channels; 21-day free trial.
• Freshcaller (Contact Center) Cloud-based contact center and phone system with AI-powered voice bots, IVR, and sophisticated call routing for customer service; 14-day free trial.
• Freshservice IT service management (ITSM) platform with AI-powered automation, Freddy AI for IT operations, and asset management capabilities.
• Freshsales AI-powered CRM solution with contextual customer insights for accelerating sales conversion and revenue growth.
• Freshmarketer Marketing automation tool for personalizing marketing strategies with automation capabilities.
• Digital Transformation as a Service (TDaaS) Cloud-based digitization and automation service converting physical documents into digital files with advanced OCR and AI, automating workflows, and providing secure cloud access for enterprises.
• Business Consulting Enterprise consulting services covering process analysis, workflow optimization, architecture design, and ROI evaluation for digital transformation initiatives.
• Implementation and Integration Professional services for implementing and integrating automation platforms (Tungsten, Klippa, Lixian Flow, Zoho, Freshworks) with existing enterprise systems.
• Training and Mentoring (Yakidoo University) Customized training programs and mentoring delivered through Yakidoo University for building digital skills in automation and document management, available online and on-site.
• Managed Services & Technical Support Ongoing managed services where Yakidoo operates and maintains automation platforms on behalf of clients (cloud, on-premise, or hybrid) plus continuous technical support and system monitoring through the customer support portal.

Quantifiable outcome

• Up to 70% time savings on operational tasks
• +4 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability13 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• Tungsten Automation (formerly Kofax)coreTechnology or IntegrationYakidoo is a Diamond partner (highest tier) of Tungsten Automation, implementing the full suite of Tungsten products including TotalAgility, RPA, MarkView, Mobile Capture, Insight, Communications Manager, and Optitrade. As Diamond partner, Yakidoo provides sales, implementation, integration, and support services for Tungsten automation solutions across Latin America, the Caribbean, and adjacent markets.
• KlippacoreStrategic or Co-development PartnerYakidoo formed a strategic alliance with Klippa, a Netherlands-based provider of intelligent document processing solutions. The partnership enables Yakidoo to offer Klippa's DocHorizon platform — combining OCR and AI for document digitalization, data extraction, and verification — to customers across North America, South America, and the Caribbean. Yakidoo serves as a key implementation and channel partner for Klippa in the region.
• Zoho CorporationcoreChannel Partner/ Reseller/ DistributorYakidoo is an authorized reseller and implementation partner for Zoho One, offering the full suite of 40+ integrated business applications (CRM, marketing, support, finance, HR, productivity, collaboration, operations). Yakidoo provides implementation, customization, and ongoing consulting services for Zoho One deployments.
• FreshworkscoreChannel Partner/ Reseller/ DistributorYakidoo is a certified reseller and implementation partner for Freshworks products, offering Freshdesk, Freshdesk Omni, Freshchat, Freshcaller, Freshservice, Freshsales, and Freshmarketer. Yakidoo implements, customizes, and supports Freshworks solutions for enterprise and SMB customers across its geographic coverage.
• Microsoft AzuresupportingTechnology or IntegrationKlippa's DocHorizon platform (offered by Yakidoo) runs on Microsoft Azure secure servers, providing cloud infrastructure for document processing. Servers are hosted in Azure with location-of-choice for customers, ensuring data residency compliance.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Encora: LATAM-tied digital engineering firm with nearshore delivery model focused on automation, cloud, and enterprise integration — overlapping target customers and service lines with Yakidoo.
• Softtek: Mexico-headquartered IT services firm with deep LATAM presence and an active intelligent automation / BPA-RPA practice; closest geographic and service-line analogue to Yakidoo at larger scale.
• Tekton Labs: Peru-based digital transformation and software engineering firm with regional LATAM delivery; comparable size and customer profile to Yakidoo with overlapping focus on automation and process improvement.
• intive: Argentina/Poland-based digital services firm delivering custom software, platform engineering, and digital transformation across LATAM and EU — directly comparable in scale and service mix to Yakidoo.
• Baufest: Argentina/LATAM software services firm focused on digital transformation, enterprise application integration, and automation — closely comparable mid-size regional SI competing for the same enterprise BPA/RPA wallet.
• Rootstack: Panama/LATAM software services company delivering web, mobile, and automation solutions to enterprise clients — same regional base and customer segments as Yakidoo.

Broad incumbents

• CI&T: Brazil-headquartered global digital engineering firm with extensive LATAM enterprise footprint; larger scale but competing in the same digital transformation and intelligent automation category.
• Globant: Argentina-founded global technology services giant with large LATAM delivery centres and an AI/digital transformation practice; broader incumbent competing for the same enterprise wallet.
• Stefanini: Brazil-based global IT services and consulting firm with LATAM delivery and automation capabilities; established incumbent with comparable enterprise and automation offerings.

Others

• Klippa: Netherlands-based intelligent document processing platform (DocHorizon) and Yakidoo's strategic partner; comparable product technology (OCR+AI document automation) though Klippa sells its own SaaS while Yakidoo is the channel — useful as a vendor-partner peer rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Yakidoo_ES
• YouTubeyoutube.com/channel/UCiNno6nWFFs1z_bf9RNeMAg
• Facebookfacebook.com/yakidoo
• LinkedInlinkedin.com/company/yakidoo-latam
• Instagraminstagram.com/yakidoo_latam

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yakidoo