What Telecom Plus does

Telecom Plus PLC (LSE: TEP), operating as Utility Warehouse, is a UK FTSE 250 multi-service utility provider founded in 1996 and headquartered in London. The company sells bundled packages of residential energy (gas and electricity), broadband, mobile SIM, and insurance to UK households and small businesses through a "one bill, one app, one team" architecture, supported by an FCA-regulated subsidiary (Utility Warehouse Limited) and a partner distribution network of over 70,000 UK-wide representatives that complements direct online and mobile-app (Clubhouse, on iOS and Android) channels. Underlying product components include free smart meter upgrades, a UW Hub router bundled with broadband, and an optional Cashback Card trial that rewards multi-service take-up. The business model is recurring subscription revenue across four utility verticals, monetised primarily through per-customer monthly tariffs with promotional levers (fixed energy tariffs, three months free boiler and home insurance, up to £400 early termination fee assistance for switchers).

In FY2026 the company reported revenue of £1.94 billion and adjusted pre-tax profit of £132.2 million (up 4.7% year-over-year) on a record customer base of 1.434 million, with growth accelerating as multi-service customer additions ran at 9.7% annualised in April-May FY2027 versus 3.9% for FY2026. In June 2026 the company announced a five-year strategic plan committing approximately £55 million of annual P&L investment to more than double the multi-service customer base to over 1 million by FY2031 and reach an adjusted pre-tax profit target of £175 million — a plan that triggered a 26–30% share price decline but was accompanied by the integration of 193,000 acquired TalkTalk customers. The go-to-market motion is a hybrid of partner-led consultative selling (the dominant channel) and self-service digital onboarding, with Trustpilot social proof (79,650 reviews, 4-star rating) used as a top-of-funnel conversion lever.

Name

Telecom Plus

Legal name

Utility Warehouse Limited

Website

https://utilitywarehouse.co.uk

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Telecom Plus (LSE: TEP), trading as Utility Warehouse, bundles UK residential energy, broadband, mobile, and insurance onto one monthly bill, distributed primarily through a 70,000-partner network to 1.434 million customers.

Ownership category

akta.pro rank

Product category

Bundled Residential Utility Services

NAICS

Telecommunications Resellers (517121), Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712), Electric Power Generation, Transmission and Distribution (2211), All Other Telecommunications (517810)

SIC

Electric Services (4911), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Telecom/Device/ISP Bundled Music Subscriptions (MPAIACAK)

akta.pro secondary industries

Small Business/SoHo Routers & Gateways (HDAFAIAH), Electric Distribution System Owners (Wires-Only Companies) (EUADABAI)

Keywords

• Bundled utility services
• Residential energy supply
• Broadband and mobile
• Home insurance cover
• Multi-service billing

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Marketing or Sales, Personnel, Technology or R&D, Supply Chain, Others

Revenue model

1. Energy Supply: Residential energy supply including electricity and gas, operating under Ofgem regulation with both fixed and variable tariff options
2. Broadband Services: Full fibre and standard broadband packages bundled with other services, including free router and no installation fees
3. Mobile SIM Services: Mobile SIM packages including unlimited data SIMs and 10GB data options, offering family connection discounts
4. Insurance Products: Boiler and home insurance coverage with promotional offers such as three months free, sold as standalone or bundled with other services
5. Multi-Service Bundling: Revenue generated through bundled service packages where customers save money by taking multiple services (energy, broadband, mobile, insurance), creating higher customer lifetime value

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Telecom Plus, operating as Utility Warehouse, supplies UK households with bundled home utility services — gas and electricity, full fibre broadband, 5G mobile SIMs, and boiler and home insurance — delivered through a single account, single monthly bill, and single customer service team. The company also offers a Cashback Card add-on product and a 70,000-partner network that helps customers compare and switch providers, with up to £400 contributed towards early termination fees.

Product overview

Utility Warehouse is a multi-service utility provider operating as a trading name of Telecom Plus PLC, offering a bundled portfolio of essential home services including energy (gas and electricity), broadband, mobile SIMs, and insurance. The company operates on a "bundle and save" model, encouraging customers to consolidate multiple services for cost savings, with one account, one bill, and one customer service team. Additional offerings include a Cashback Card financial product. The services are delivered through a network of over 70,000 UK-wide Partners and via direct customer accounts, with mobile apps available on iOS and Android.

Differentiator

Problem solved

Functional benefit

Products and services

• Energy Residential gas and electricity supply with fixed and variable tariff options, including EV charging tariffs, free smart meter upgrades, and best pricing unlocked when bundled with other services. Operates under Ofgem regulation.
• Broadband Full fibre and standard broadband packages with a free UW Hub router, no installation or connection fees, and pricing benefits when combined with other services.
• Mobile Mobile SIM packages on 5G networks, including unlimited data SIMs and 10GB data SIMs from £5/month, with free additional SIMs for family connections and multi-service bundle benefits.
• Insurance (Boiler and Home Cover) Boiler and home insurance coverage sold as standalone or bundled with other Utility Warehouse services, currently promoted with three months free. Comprehensive household cover rated 5-star by independent industry experts.
• Cashback Card A financial product offering cashback rewards, available as a free trial with welcome credit for customers who bundle multiple Utility Warehouse services.

Quantifiable outcome

• 23.2% customer growth year-over-year in FY2026
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• TalkTalkmajorStrategic or Co-development Partner · 23 June 2026Telecom Plus is integrating 193,000 acquired TalkTalk customers into its network as part of a strategic acquisition. This integration supports the company's goal of more than doubling its multi-service customer base to over one million by FY2031. The acquisition brings significant customer volume and represents a major expansion of the company's subscriber base.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Centrica / British Gas: UK's largest incumbent energy and home services provider (British Gas brand) with energy, boiler cover, insurance, and broadband. Much larger scale than UW but serves the same UK household segment with a comparable multi-service value proposition.
• BT Group: UK incumbent telecom operator providing broadband, mobile, and TV bundles. UW depends on BT Openreach for underlying broadband infrastructure, and BT competes at the consumer bundle level as well.
• Sky (Comcast): Major UK broadband, TV, and mobile provider owned by Comcast. Competes with UW in the household multi-service subscription space, particularly for broadband-led bundles.
• Vodafone UK: UK mobile and broadband operator with bundled consumer offerings. Competitor in the mobile and broadband components of UW's multi-service bundle.
• Shell Energy Retail: Shell-owned UK energy retailer offering gas, electricity, broadband, and EV solutions. Comparable to UW's consumer multi-service bundle with the backing of a global energy major.
• E.ON UK: UK arm of E.ON supplying electricity, gas, and home services including boiler cover and solar. Competitor in energy supply and home services bundling.
• ScottishPower (Iberdrola): UK energy supplier and distribution network operator owned by Iberdrola. Provides electricity, gas, and increasingly broadband bundles to UK households — direct overlap with UW's energy-led offering.

Direct peers

• Octopus Energy: UK-focused multi-service utility provider offering energy, broadband, and EV tariffs to residential customers. Most direct competitor to Utility Warehouse's bundle-and-save consumer model, with overlapping customer segments and a comparable switching-fee reimbursement proposition.
• OVO Energy: UK energy supplier expanding into broadband, EV, and home services bundling. Competes head-to-head with UW for UK households seeking consolidated utility services and multi-product savings.

Emerging players

• Ecotricity: UK green energy supplier offering electricity, gas, and broadband with an environmental positioning. Comparable niche UK multi-service bundle targeting residential customers, though at smaller scale than UW.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/uwhawks
• LinkedInlinkedin.com/company/utilitywarehouse

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telecom Plus