Wilkes-Barre General

What Wilkes-Barre General does

Wilkes-Barre General Hospital (WBGH) is a private, for-profit acute-care community hospital located at 575 North River Street in Wilkes-Barre, Pennsylvania, and is the largest community hospital in Northeastern Pennsylvania. The hospital operates as the flagship facility of the Commonwealth Health network, which encompasses six hospitals (including Regional Hospital of Scranton, Moses Taylor Hospital, First Hospital, Berwick Hospital Center, and Tyler Memorial Hospital) and more than 70 affiliated clinics and home health services across the region. WBGH delivers a full continuum of care across approximately 17 service lines, anchored by a 24/7 Emergency Department (Chest Pain Center and Stroke Center certified), Heart & Vascular Institute with a dedicated Electrophysiology Lab, Maternity Care (Blue Distinction Center), Cancer Care, Surgical Services including robotic surgery, The Joint Center for orthopedics, a Joint Commission-certified Wound Healing Center, Bariatric, Behavioral Health, Primary Care, Walk-In, Sleep Medicine, and Women's Health. Diagnostic capability is concentrated at the Thomas P. Saxton Medical Pavilion in Kingston, which in June 2026 added a state-of-the-art CT scanner and advanced ultrasound system.

The hospital's revenue model is multi-payer fee-for-service: it bills insurance (including Geisinger Health Plan, Medicare, Medicaid, and most major commercial plans) for inpatient and outpatient services, accepts self-pay patients with financial assistance and charity care, and bills co-pays/coinsurance/deductibles at the time of service. Customer segments are diversified across emergency, maternity, cardiac, oncology, orthopedic, and primary-care patient populations in a regional catchment spanning Scranton, Wilkes-Barre, and surrounding Northeastern Pennsylvania communities. GTM is hybrid: direct facility-based care, community events (Mammothon mammogram drives, free health seminars at Mohegan Sun Pocono and local YMCAs, joint-replacement reunion luncheons with 87 attendees per quarter), digital patient-acquisition tools (Inquicker ER check-in, online scheduling, Patient Portal), email/newsletter outreach, Facebook, and earned media coverage in Becker's Hospital Review.

The hospital is currently owned by Tenor Health Foundation (ownership transitioned from Community Health Systems in November 2024, as evidenced by an "Under New Ownership" banner), making WBGH a non-publicly-traded asset within a recently reorganized nonprofit-owned regional network. Quality and safety are central positioning claims: an 82% reduction in Serious Safety Event Rate, recognition among hospitals with the lowest catheter-associated urinary tract infection (CAUTI) rates nationally, and a $40 million ICU tower expansion (announced March 2016) signal ongoing capital and operational investment. Leadership includes CEO Cornelio Catena (also chairman-elect of the Hospital & Healthsystem Association of Pennsylvania Board), COO Christian Jones, and Chief Hospitalist Louis O'Boyle.

Name

Wilkes-Barre General

Legal name

Commonwealth Health

Website

https://commonwealthhealth.net

Company type

Private

Founded year

2015

Operating status

Operating

Short description

Wilkes-Barre General Hospital is a private acute-care community hospital in Wilkes-Barre, Pennsylvania, and the flagship of the six-hospital Commonwealth Health network (owned by Tenor Health Foundation) serving Northeastern Pennsylvania with 70+ affiliated clinics across emergency, cardiac, maternity, oncology, orthopedic, and surgical service lines.

Ownership category

akta.pro rank

Product category

Acute Care Hospital

NAICS

General Medical and Surgical Hospitals (62211), General Medical and Surgical Hospitals (622110), General Medical and Surgical Hospitals (6221)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Acute care hospital
• Emergency medical services
• Cardiac care services
• Maternity care services
• Surgical services

Headquarters

HQ city

Scranton

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Hospital Service Fees (Inpatient and Outpatient): Revenue from clinical services including emergency, inpatient, surgical, maternity, diagnostic imaging, and outpatient procedures. Billed primarily through insurance (including Medicare/Medicaid), with patient responsibility for co-pays, coinsurance, and deductibles. Payment in full required at time of service for co-pays/coinsurance; balances after insurance due upon receipt.
2. Insurance and Managed Care Reimbursements: Accepts most major health insurance plans and managed care programs including Geisinger Health Plan (GHP), Medicare, and Medicaid. Bills insurance on behalf of patients as a courtesy.
3. Self-Pay and Financial Assistance: Self-pay revenue from uninsured patients (deposit may be required at admission/registration) and charity care. Offers discounts, payment plans, and financial assistance for qualifying patients. Eligibility services help patients obtain federal, state, or county program coverage.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels9 records

Core offering

Wilkes-Barre General Hospital is Northeastern Pennsylvania's largest community hospital, operating as a full-service acute-care facility within the Commonwealth Health network. The hospital delivers inpatient and outpatient care across a broad set of specialty service lines including emergency services, heart and vascular care, maternity, oncology, orthopedics, robotic surgery, wound care, bariatric, behavioral health, sleep medicine, primary care, and diagnostic imaging. Care is delivered at the main Wilkes-Barre campus and the Thomas P. Saxton Medical Pavilion in Kingston, supplemented by digital patient services such as online scheduling, online bill pay, and a patient portal.

Product overview

Wilkes-Barre General Hospital operates as a single acute-care hospital that is part of the multi-hospital Commonwealth Health network (alongside Regional Hospital of Scranton, Moses Taylor Hospital, First Hospital, Berwick Hospital Center, and Tyler Memorial Hospital, under the Tenor Health Foundation umbrella). Its offering is a unified facility-plus-service-lines architecture rather than a single product: the hospital delivers a broad set of medical service lines — Emergency Services, Heart Care (anchored by the Heart & Vascular Institute and Electrophysiology Lab), Maternity Care, Cancer Care, Surgical Services (including Robotic Surgery and the UroLift BPH procedure), Orthopedic Services (anchored by The Joint Center), the Wound Healing Center, Imaging Center at the Thomas P. Saxton Medical Pavilion, Bariatric Weight Loss, Behavioral Health, Primary Care, Sleep Medicine, Walk-In Clinic, Rehabilitation Services, and Women's Health — wrapped around a smaller set of named digital patient services (Online Check-In / Save Your Spot via Inquicker, Online Bill Pay via Stripe, Online Scheduling via Formstack, and the Patient Portal). This digital layer sits on top of operational integrations with Formstack, RevSpring, Marketo, and Sharecare, while the hospital maintains quality accreditations such as Chest Pain Center accreditation, the Joint Commission's Gold Seal of Approval® for Wound Care Management, Blue Distinction Center for Maternity Care, and Weather-Ready Nation Ambassador designation.

Differentiator

Problem solved

Functional benefit

Brands

• CWH Physician Network: Commonwealth Health Physician Network specializing in family medicine, OB/GYN, urology, internal medicine, cardiology, cardiothoracic surgery, orthopedics, gastroenterology, bariatrics, general surgery and more.
• NEPA Quality Health Alliance (CIN)

Products and services

• Emergency Services 24/7 Emergency Department serving patients with acute medical emergencies, chest pain, stroke, and trauma. Chest Pain Center accredited by the Society of Cardiovascular Patient Care.
• Heart Care / Heart & Vascular Institute Comprehensive cardiovascular care including diagnostics, interventional procedures, and electrophysiology. Anchored by a dedicated Electrophysiology Lab.
• Maternity Care

Quantifiable outcome

• 82% reduction in Serious Safety Event Rate (SSER)
• +5 more outcomes

Named customers2 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

20 partnerships are on record, tiered flagship parent owner, former owner / administrative partner, minor, strategic education partner, specialty care collaboration, industry leadership, venue partner for community events, talent pipeline, major insurance partner, community public health partner, accreditation and training partner, accreditation partner, community health partner, network affiliate, network integration / former affiliation, clinically integrated network partner, marketing and accessibility technology vendor, online scheduling vendor, core owned network and state public health program partner.

• Tenor Health Foundationflagship parent ownerStrategic or Co-development PartnerTenor Health Foundation is the current owner/parent organization of Commonwealth Health, which includes Wilkes-Barre General Hospital. The website is 'Under New Ownership' by Tenor Health Foundation. All Rights Reserved by Tenor Health Foundation.
• Community Health Systems Professional Services Corporationformer owner / administrative partnerStrategic or Co-development PartnerCommunity Health Systems (CHS) is the former parent organization of Commonwealth Health. Community Health Systems Professional Services Corporation (4000 Meridian Blvd., Franklin, TN 37067) is the designated contact for written consent and copyright matters. CHS Division V referenced in past awards (e.g., Ann Tully named CHS Division V Manager of the Year).
• The DAISY FoundationminorGTM or Marketing PartnerCommonwealth Health partners with The DAISY Foundation to honor the compassionate care of extraordinary nurses through the DAISY Award nominations program.
• The Commonwealth Medical College (TCMC)strategic education partnerStrategic or Co-development PartnerWBGH medical staff donated $7,000 to TCMC for purchase of an anatomically correct torso and arm. Commonwealth Health and TCMC also established the Commonwealth Health Future Physician Scholarship with a $250,000 gift from Commonwealth Health.
• Penn State Hershey Medical Centerspecialty care collaborationImplementation/ SI/ Consulting PartnerPenn State Hershey neurosurgeon Philip Hlavac, M.D., is on the medical staff at Commonwealth Health Wilkes-Barre General Hospital and presents seminars on back and neck pain to the community.
• Hospital & Healthsystem Association of Pennsylvania (HAP)industry leadershipStrategic or Co-development PartnerCor Catena, CEO of Wilkes-Barre General Hospital and Commonwealth Health, was appointed chairman-elect of the Hospital & Healthsystem Association of Pennsylvania Board of Directors.
• Mohegan Sun Poconovenue partner for community eventsGTM or Marketing PartnerMohegan Sun Pocono in Plains, PA serves as a venue for WBGH free community health seminars, including joint replacement talks and orthopedic seminars.
• University of California (Reese Williams' prior employer)talent pipelineOthersReese Williams, a board-certified nurse practitioner and cardiothoracic surgery NP, joined WBGH from University of California where she previously worked as a cardiothoracic surgery nurse practitioner. Vanderbilt University is her graduate alma mater.
• Geisinger Health Plan (GHP)major insurance partnerChannel Partner/ Reseller/ DistributorGeisinger Health Plan is accepted as a major insurance plan by Commonwealth Health / Wilkes-Barre General Hospital, enabling insured patient access to care.
• City of Wilkes-Barrecommunity public health partnerStrategic or Co-development PartnerWBGH donated 30 individual doses of Naloxone to City of Wilkes-Barre officials for use in opioid overdoses, supporting community emergency response.
• American Heart Association / American Stroke Associationaccreditation and training partnerStrategic or Co-development PartnerCommonwealth Health Emergency Medical Service (CHEMS) accepted as an American Heart Association Training Center. AHA accredits cardiac and stroke programs across the network.
• American Heart Association (Mission: Lifeline)accreditation partnerStrategic or Co-development PartnerCommonwealth Health Regional Hospital received the American Heart Association's Mission: Lifeline® Heart Attack Receiving Center Accreditation. WBGH is part of the same network sharing these standards.
• Maternal and Family Health Services (MFHS)community health partnerStrategic or Co-development PartnerMarc Rabin, M.D. (Commonwealth Health) was honored by Maternal and Family Health Services as the 2015 Outstanding Service Award recipient for his commitment to serving the low-income and medically underserved.
• Berwick Hospital Center (Sister Hospital)network affiliateChannel Partner/ Reseller/ DistributorBerwick Hospital Center is a sister facility within the Commonwealth Health network, participating in joint initiatives like the annual Mammothon mammogram event.
• Susquehanna Health / InterMountain Medical Groupnetwork integration / former affiliationOthersDonna Powell, former CEO of InterMountain Medical Group, became CEO of Commonwealth Health Physician Network. Physicians Health Alliance (PHA) extended into Wyoming and Luzerne counties under prior leadership. InterMountain is a physician network group.
• NEPA Quality Health Alliance (CIN)clinically integrated network partnerStrategic or Co-development PartnerNEPA Quality Health Alliance is a Clinically Integrated Network (CIN) referenced in the About section of Commonwealth Health's website, indicating formal physician-hospital integration for quality and care coordination.
• Formstackmarketing and accessibility technology vendorTechnology or IntegrationFormstack is used for online forms on the Commonwealth Health website, including the ADA accessibility feedback form, joint pain assessment, and orthopedic online seminar registration.
• Inquickeronline scheduling vendorTechnology or IntegrationInquicker powers the online ER check-in and patient self-scheduling tools on the Commonwealth Health website.
• CWH Physician Networkcore owned networkStrategic or Co-development PartnerCommonwealth Health Physician Network (CWH Physician Network) is the affiliated physician network providing family medicine, OB/GYN, urology, internal medicine, cardiology, cardiothoracic surgery, orthopedics, gastroenterology, bariatrics, general surgery, and more across the network including WBGH.
• Pennsylvania Department of Health (Safe Haven Program)state public health program partnerStrategic or Co-development PartnerAll Commonwealth Health emergency rooms (including WBGH) participate in Pennsylvania's Safe Haven for Pennsylvania Newborns program, giving parents a legal alternative to abandoning newborns up to 28 days old.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Universal Health Services: Large for-profit hospital and behavioral-health operator with community acute-care hospitals in Pennsylvania (including PA market overlap), making it comparable on service-mix, scale, and behavioral-health offering.
• HCA Healthcare: Largest for-profit hospital operator in the U.S. with a comparable community-hospital portfolio, similar capital allocation playbook, and benchmarking relevance for operating model, payer mix management, and service-line economics.
• Ardent Health Partners: Mid-sized for-profit hospital operator with comparable community-acute hospitals across multiple U.S. regions, providing benchmarks for service-line mix, quality accreditation strategy, and capital deployment.
• Tenet Healthcare: Major for-profit hospital operator historically associated with acute-care community hospitals and ambulatory services, providing relevant peer benchmarks for the kind of community hospital model operated by WBGH under Tenor Health Foundation.

Direct peers

• Geisinger Wyoming Valley Medical Center: Geisinger's hospital in Wilkes-Barre directly competes with WBGH for inpatient, emergency, maternity, and specialty volume in the same NEPA market, and operates under the same Geisinger Health Plan network, making it the most direct local competitor.
• Regional Hospital of Scranton: Sister hospital within the same Commonwealth Health network offering overlapping acute-care services in Scranton, directly comparable in service mix, certifications, and ownership structure to WBGH.
• Moses Taylor Hospital: Another sister facility within the Commonwealth Health network in Scranton, offering a comparable acute-care service portfolio and sharing the same network-wide quality accreditations and operational standards.

Regional players

• Lehigh Valley Hospital–Cedar Crest: Large regional academic-affiliated health system in eastern Pennsylvania providing similar tertiary and specialty services (cardiac, maternity, oncology, orthopedics) and competing for tertiary referrals from NEPA patients who travel outside the immediate market.
• St. Luke's University Health Network: Large Pennsylvania-based non-profit health network with multiple acute-care hospitals in eastern and central PA; competes for tertiary referrals and has expanded into NEPA-adjacent geographies.
• Penn State Health Milton S. Hershey Medical Center: Academic medical center affiliated with Penn State that partners with WBGH (e.g., neurosurgery outreach) and competes for complex specialty referrals from the same NEPA catchment area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CommonwealthHealth
• LinkedInlinkedin.com/company/regional-hospital-of-scranton

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wilkes-Barre General