Town Of Washington

What Town Of Washington does

The Town of Washington is a municipal government entity headquartered at 2 Bryan Plaza, Washington Depot, Connecticut, serving residents and businesses within the town's Litchfield County jurisdiction. Operating under Connecticut state law with a Board of Selectmen form of government, the municipality delivers a comprehensive suite of public services including public safety, land use planning, building inspection, health services, senior services, tax collection, trash and recycling, parks and recreation, and general administration. Governance is exercised through approximately 30 boards and commissions covering Planning, Zoning, Inland Wetlands, Historic District, Housing, Conservation, Economic Development, Sustainability, and related functions.

The Town's digital infrastructure is built on the CivicPlus CivicEngage content management system, which powers the official municipal website at washingtonct.org and integrates with ViewpointCloud for online permitting, DacraGov for speed camera citation processing, Notify Me for email and SMS resident alerts, iCalendar feeds for calendar subscriptions, Zoom for virtual public meetings, and an Agenda Center for meeting documents and minutes. The website is designed to comply with Section 508 and WCAG 2.0 A and AA accessibility standards.

The revenue model is characteristic of a small U.S. municipality: property tax collection is the primary funding stream, supplemented by permit and license fees, transfer station disposal fees, and speed camera violation payments. Distribution occurs through in-person Town Hall services (Selectmen's Office hours Monday-Thursday 9AM-5PM, Friday 9AM-12PM), a self-serve online portal, and various department-specific offices. Customer segmentation is geographic — town residents (primary segment) and local businesses (secondary) — with no conventional private-sector go-to-market motion. As a municipal entity, the Town is not privately held and is not subject to equity investment, acquisition, or IPO dynamics.

Name

Town Of Washington

Legal name

Town of Washington

Website

https://washingtonct.org

Company type

Private

Founded year

1779

Operating status

Operating

Headcount range

1–10 employees

Short description

The Town of Washington is a Connecticut municipality headquartered in Washington Depot that serves local residents and businesses with public safety, land use, tax collection, permitting, and community services via a CivicPlus-powered digital platform and approximately 30 boards and commissions.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (92111), Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Property tax administration
• Building permit processing
• Land use planning
• Public safety services

Headquarters

HQ city

Washington Depot

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Tax Collection: The town collects property taxes from residents and businesses, which is the primary source of municipal funding
2. Permit and License Fees: Building permits, driveway permits, alarm registrations, and other regulatory fees collected by various departments
3. Speed Camera Violations: Automated speed enforcement citations issued for traffic violations
4. Transfer Station Fees: Disposal fees for trash and recycling services at the municipal transfer station

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

The Town of Washington, CT delivers municipal government services to its residents and local businesses, including property tax collection, building and driveway permitting, automated speed enforcement, land use and zoning administration, public safety coordination, health and senior services, trash and recycling disposal at the transfer station, document and agenda management for boards and commissions, and community information dissemination. Service delivery is enabled by a digital platform built on CivicPlus CivicEngage, which powers the official website, online permitting via ViewpointCloud, online tax payments, Notify Me alerts, and iCalendar feeds for public meeting calendars.

Product overview

The Town of Washington, CT operates a comprehensive digital government services platform built on the CivicPlus CivicEngage content management system. The offering consists of a unified web portal delivering multiple integrated services including online permit applications, tax payment processing, calendar/event management with iCalendar and Zoom integration, a notification system (Notify Me) for email and SMS alerts, an automated speed enforcement program with citation processing, a staff directory, and an agenda/document center. These services are provided through both the primary website and connected external platforms (ViewpointCloud for permitting, DacraGov for speed enforcement payments). The platform serves as the digital interface for all municipal operations including public safety, land use, planning, and community services.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Permitting Digital permitting system allowing residents and contractors to submit permit applications online through ViewpointCloud integration; covers building permits, driveway permits, and related regulatory approvals.
• Tax Lookup and Pay Online Online tax payment and lookup service enabling property owners to view tax bills and make electronic payments to the Tax Collector's office.
• Automated Speed Enforcement Program Speed camera citation program authorized under Connecticut State Statute (CGS) 14-307c; citations are processed and paid through the DacraGov system without affecting insurance or DMV records.
• Notify Me Alert Subscription Service Notification subscription service allowing residents to receive alerts via email and SMS for calendar events, news flashes, and agenda center updates across multiple town departments.
• iCalendar Subscription Feeds iCalendar feed service allowing users to subscribe to town calendars directly in personal calendar applications including Microsoft Outlook, Apple iCal, and Google Calendar; feeds are available for Main Calendar and Planning Commission meetings.
• Staff Directory Online staff directory providing contact information for all town departments, boards, commissions, and administrative offices to facilitate resident access to municipal staff.
• Explore Washington Tourism Portal External tourism and community information portal promoting local businesses, attractions, and events in Washington, CT.
• Agenda Center Document management system providing access to agendas and minutes for all town boards and commissions, supporting transparency and public records access.
• Transfer Station Trash and Recycling Services Municipal transfer station providing disposal services for trash and recycling, with usage-based disposal fees as of July 2023.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• CivicPluscoreTechnology or IntegrationWebsite platform provider powering the official Washington, CT government website with content management, online services, calendar management, and resident communication tools. CivicPlus is a specialized government website platform provider.
• Connecticut State GovernmentcoreOthersState agencies including CT DMV, CT Dept. of Housing, CT General Statutes governing local operations, and state-level programs for seniors and housing
• Northwest Hills Council of GovernmentsminorOthersRegional planning and coordination body for municipalities in the Northwest Hills region of Connecticut
• Northwest CT Housing CouncilminorOthersRegional housing resource organization supporting affordable housing initiatives
• Gunn Library and MuseumminorOthersLocal library and museum serving the community

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Others

• CivicPlus: Government website CMS vendor powering Washington's digital service platform; comparable as the technology ecosystem partner that defines the town's digital service capability set.
• Granicus: Government technology provider offering comparable civic engagement, agenda/minutes management, and resident notification tools — overlapping with CivicPlus capabilities used by the town.

Direct peers

• Town of Bethlehem, Connecticut: Small Connecticut town with similar rural-suburban municipal profile, comparable board/commission governance structure, and property-tax dependent revenue model.
• Town of Kent, Connecticut: Small northwest Connecticut town in the same regional Council of Governments, with similar municipal structure and revenue model — direct peer for service delivery benchmarking.
• Town of Woodbury, Connecticut: Small Litchfield County town in Connecticut with a comparable population and similar municipal service structure, including property tax-funded services, planning/zoning commissions, and a CivicPlus-style government website.
• Town of Sherman, Connecticut: Small Connecticut town of similar size operating comparable municipal services with property tax funding and board-based governance.
• Town of Warren, Connecticut: Very small Litchfield County town with comparable population scale, similar municipal functions, and identical governance model under Connecticut state law.
• Town of Roxbury, Connecticut: Small Litchfield County town with similar demographics, governance structure (Board of Selectmen), and reliance on property taxes — directly comparable in scale and service mix.

Broad incumbents

• Tyler Technologies (Civic Services): Large government technology vendor providing permitting, tax/assessment, and public records software to municipalities — relevant as a broader incumbent in the same technology category the town depends on.

Regional players

• Town of New Milford, Connecticut: Larger Litchfield County municipality providing similar municipal services (permits, taxes, public safety, land use) but at greater scale — useful as a regional benchmark for service delivery and revenue structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/share?url=https%3a%2f%2fwww.washingtonct.org
• Facebookfacebook.com/sharer/sharer.php?u=https%3a%2f%2fwww.washingtonct.org
• LinkedInlinkedin.com/company/the-town-of-washington-ct

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Washington