What MAYKOR does

MAYKOR, operating under the MCORE brand, is a Russian IT outsourcing and facility-servicing company headquartered in Moscow and legally registered as ООО "ЭмКор" (LLC "EmKor"). Founded in 2000, the company provides end-to-end outsourced management of IT and engineering infrastructure for large geographically distributed enterprises across Russia, covering computer and office equipment, engineering infrastructure (including an in-house electrical laboratory), data processing and storage systems, retail and cash-register (KKT) equipment, printing, call-center operations, and network/telephony systems. Service delivery is supported by the M-Pro electronic marketplace platform, which connects freelance service performers with enterprise customers and processes over 10,000 service requests daily through a 24/7/365 online management system.

The company's core technology stack is operational rather than product-software in orientation: a proprietary M-Pro platform provides request management, real-time tracking, and contractor onboarding; a centralized service management system enables nationwide SLA-backed delivery; and a hybrid captive-plus-gig workforce model routes field work to qualified specialists across 300+ cities. Customer-facing service offerings are segmented across computer/office equipment maintenance, engineering infrastructure (with full project, installation, and commissioning services), data center and document management systems, retail/POS/queue management equipment, pay-per-page print outsourcing, federal-scale call-center services, and network infrastructure. The company holds third-party analyst recognition including IAOP TOP-100 Global Outsourcing Leaders and TOP-10 EMEA, plus acknowledgment from ISG, CNews, Expert, and RBC.

Commercially, MCORE operates a managed-services revenue model under enterprise contracts that are quote-based and structured per-object or per-service. The company runs an enterprise field-sales motion targeting major Russian and international companies with distributed infrastructure — its customer base includes Pochta Rossii (Russian Post), Rostelecom, MTS, Sovcombank, Sportmaster, M.video, Kari, Adidas, Philips, Baltbet, and Дочки-Сыночки — spanning banking, retail, telecom, government/postal, electronics, and gambling verticals. Scale metrics include 16,405 managed objects, 3,513 service objects, 1,000+ qualified specialists, and nationwide presence across all eight Russian Federal Districts. The 2013 capital raise of approximately $100M from CapMan, EBRD, and RDIF, followed by a 2013–2015 acquisition roll-up (GMCS, Rosservice, SibCKKT, OMNI-TO, Orgtechnoservice, RCTO KKT, BTE Group, Deliverator), indicates an explicit inorganic growth strategy during that window. Sergey Sulgin serves as President.

Name

MAYKOR

Legal name

ООО "ЭмКор"

Website

https://maykor.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

MAYKOR (MCORE) is a Russian IT outsourcing and facility-servicing provider that delivers nationwide management of IT, engineering, retail, printing, and call-center infrastructure for large distributed enterprises across 300+ Russian cities via the M-Pro platform and a hybrid captive-plus-gig workforce.

Ownership category

akta.pro rank

Product category

IT Outsourcing Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

akta.pro primary industry

Infrastructure Outsourcing (IO) (BPAEAMAB)

Keywords

• IT outsourcing services
• Managed IT services
• IT infrastructure management
• Print outsourcing services
• Call center outsourcing

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. IT Infrastructure Outsourcing Services: Managed services model providing comprehensive IT infrastructure management including computer equipment, engineering infrastructure, data storage systems, trade equipment, printing, call center, and network services. Revenue generated through service contracts covering multiple object locations across Russia.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

MAYKOR (operating as MCORE) provides full-spectrum IT outsourcing services for large geographically distributed enterprises across Russia, managing computer and office equipment, engineering infrastructure, data processing and storage systems, trade equipment, printing infrastructure, call center operations, and network/telephone equipment. Services are delivered through a nationwide network of 1,000+ specialists handling 10,000+ daily service requests across 300+ cities and 16,405 managed objects, supported by the proprietary M-Pro electronic platform.

Product overview

MAYKOR operates under the MCORE brand as a unified IT outsourcing services portfolio combined with the M-Pro electronic marketplace platform. MCORE provides the core managed services (computer equipment, engineering infrastructure, data systems, trading equipment, printing outsourcing, call center, and network/telephony services), while M-Pro serves as the self-service platform enabling independent contractors to access and fulfill service requests across 300+ cities.

Differentiator

Problem solved

Functional benefit

Brands

• M-Pro: Electronic platform that unites performers and customers, simplifying joint work.

Products and services

• MCORE IT Outsourcing Services Comprehensive IT outsourcing services providing management and maintenance of enterprise IT infrastructure across Russia, covering computer and office equipment, engineering infrastructure, data storage systems, trade equipment, print, call center, and network/telephone services. Delivered by 1,000+ qualified specialists handling 10,000+ daily requests across 300+ cities for large geographically distributed enterprises.
• M-Pro Electronic Platform Electronic platform connecting IT outsourcing performers (independent contractors/technicians) with enterprise customers, enabling service request posting, real-time tracking, personal account management, and guaranteed payments to bank accounts. Used to scale service delivery across 300+ cities.
• Print Outsourcing Service Outsourced print infrastructure management service providing guaranteed quality and functionality of printing equipment, consumables supply, maintenance, and modernization. Clients pay a single monthly invoice based on actual pages printed, eliminating hidden costs and providing full cost control per location.
• Federal Call Center Service Federal-scale call center outsourcing service delivering inbound hotline support, virtual secretarial services, dispatch center operations, email/web request handling, outbound telemarketing, debt collection, and lead generation across Russia with 24/7/365 availability.
• Engineering Infrastructure Management Full-spectrum engineering infrastructure services covering continuous monitoring, technical maintenance, design and survey work, construction and installation, building reconstruction and modernization, automation and remote control, and electrical testing via in-house electrical laboratory. Ensures reliable, safe operation of engineering systems throughout the building lifecycle.
• Trade Equipment Servicing Comprehensive trade equipment maintenance service covering cash register equipment (KKT), POS equipment, queue management systems, barcode scanning equipment, weighing equipment, video surveillance systems, and parcel lockers/self-service terminals to ensure high customer service levels through reliable retail equipment operation.

Quantifiable outcome

• Over 10,000 service requests processed daily with consistent quality
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• IAOP (International Association of Outsourcing Professionals)coreOthersMCORE is recognized by IAOP, the global professional association for outsourcing, ranking in TOP-100 world leaders and TOP-10 in EMEA. IAOP recognition provides third-party validation of service quality and operational standards.
• ISG (International Data Group Analytics)coreOthersInternational analytical company providing market intelligence on outsourcing. ISG recognition positions MCORE among verified global outsourcing providers.
• CNews AnalyticscoreOthersLeading Russian industry analytical agency providing technology and IT services market research. CNews recognition validates MCORE's position in Russian IT services market.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/maykor_official
• Facebookfacebook.com/MAYKOR.official
• LinkedInlinkedin.com/company/maykor

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A8 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MAYKOR