ICS adminservice

What ICS adminservice does

ICS adminservice GmbH is a German Business Process Outsourcing (BPO) provider headquartered in Leuna, Saxony-Anhalt, with operating roots tracing to the commercial departments of the former Leuna-Werke in 1916 and the company formally founded in 1993. The firm delivers three integrated service lines: Entgelt (payroll accounting), Accounting & Finanzbuchhaltung (financial accounting), and ICS Consulting (process consulting). Operations sit on an SAP-centric stack (SAP ERP 6.8 and SAP ERP HCM 6.8) supported by Microsoft programs and partner-provided digital accounting/payroll tooling, with GISA GmbH supplying second-level helpdesk and application support under a multi-decade partnership within the SAP partner network.

The business model is built on a flexible outsourced service architecture: clients can fully transfer processes (complete BPO with software provision via partners) or selectively outtask specific functions such as payroll processing while retaining others in-house. Commercial mechanics combine monthly recurring BPO fees (subscription) with project-based consulting invoiced on completion or partial delivery, anchored by a three-year minimum contract term with automatic annual extension and index-linked (Federal Statistical Office nominal wage index) annual price adjustments. Personal account management is a deliberate GTM pillar, positioning ICS as an integral extension of client operations rather than a transactional vendor.

Customer concentration is moderate and diversified across verticals: primary targets are the chemical and metal/electrical industries with their complex tariff and shift-model requirements, with additional depth in services/hospitality and real estate and broader coverage of trade, logistics, production and administration. Named enterprise references include the InterContinental Hotels Group and A/V/E GmbH (a 16-year finance and payroll BPO relationship), and the company states it serves both Mittelstand and corporate clients nationally and internationally. With 80+ employees, ongoing leadership transition (Sven Feldheim appointed Managing Director on 1 November 2022, fully effective 1 January 2023 following an April 2022 shareholder change), a planned Halle (Saale) site for HR expansion, and a 2024 website/career portal refresh, ICS adminservice positions itself as a stable, vertical-specialized German BPO with long-tenure contract economics rather than a growth-stage technology platform.

Name

ICS adminservice

Legal name

ICS adminservice GmbH

Website

https://ics-adminservice.de

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

ICS adminservice GmbH is a German BPO provider, founded 1993 and headquartered in Leuna, delivering payroll accounting, financial accounting, and process consulting to Mittelstand and corporate clients in chemicals, metal/electrical, services, hospitality, and real estate on SAP-based infrastructure.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (Payroll and Financial Accounting)

NAICS

Payroll Services (541214), Accounting, Tax Preparation, Bookkeeping, and Payroll Services (54121), Management Consulting Services (54161)

SIC

Services-Help Supply Services (7363), Services-Management Consulting Services (8742)

akta.pro primary industry

Payroll Software & Payroll-as-a-Service (SaaS) (BPACAIAB)

akta.pro secondary industry

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

Keywords

• Payroll outsourcing
• Financial accounting services
• Business process outsourcing
• HR consulting services
• SAP payroll processing

Headquarters

HQ city

Leuna

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing Services: Monthly recurring BPO services for payroll, accounting, and consulting. Customers can choose partial or complete outsourcing. Pricing based on daily rates plus travel costs for project work, monthly fees for recurring services.
2. Payroll Processing Services: Monthly recurring payroll accounting services with prices adjustable annually based on cost changes. Minimum contract term of 3 years with automatic annual extension.
3. Project Consulting: One-time consulting projects, training, and implementation services. Invoiced upon completion of entire service or defined partial service.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

ICS adminservice provides German Business Process Outsourcing (BPO) for payroll accounting (Entgelt), financial accounting (Finanzbuchhaltung) and business consulting (ICS Consulting), delivered from Leuna to mid-market and enterprise clients primarily in chemical, metal/electrical, services/hospitality and real estate sectors. Services can be contracted as full outsourcing (processing plus software provision via partners) or as outtasking of specific administrative tasks, run on SAP ERP 6.8 and SAP HCM with personal account management.

Product overview

ICS adminservice is a German BPO (Business Process Outsourcing) service provider offering a unified portfolio of three core services: Entgelt (payroll accounting), Accounting & Finanzbuchhaltung (financial accounting), and ICS Consulting. The company provides both full outsourcing (complete process transfer with software provisioning via partners) and outtasking (partial task delegation) models. Services are delivered from the Leuna headquarters with support for multiple industry-specific requirements, particularly in chemicals, metals, services/hospitality, and real estate sectors. The company has operated since 1993 and manages over 80 employees serving national and international clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Entgelt (Payroll Accounting) Comprehensive payroll and compensation processing service for German employers, handling complex wage calculations, tax deductions, social security contributions, tariff structures, shift premiums, CareFlex-style special benefits and regulatory compliance on SAP HCM.
• Accounting & Finanzbuchhaltung (Financial Accounting) Outsourced financial accounting and bookkeeping service covering general ledger, accounts payable/receivable, fixed assets, and preparation of monthly, quarterly and annual financial statements, executed on SAP ERP modules including Financial Accounting and Controlling.
• ICS Consulting Business process consulting service that helps clients optimise payroll processes, restructure accounting workflows and implement organisational changes, drawing on cross-industry experience from chemicals, metals, services, hospitality and real estate.
• Business Process Outsourcing (BPO) — Full Outsourcing Full-service BPO model in which clients transfer complete business processes to ICS adminservice; ICS provides the processing work and supplies the supporting software (e.g., SAP) through its partner network, with a personal account manager acting as an integral part of customer operations.
• Outtasking (Partial Outsourcing) Partial outsourcing option in which clients transfer only specific administrative tasks (for example, payroll processing) to ICS adminservice while retaining other functions in-house, providing a lower-commitment entry into BPO.

Quantifiable outcome

• 16-year BPO partnership with A/V/E GmbH demonstrating long-term client retention
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• GISA GmbHcoreTechnology or Integration · 1 January 2005SAP system support and second-level helpdesk application support for SAP ERP 6.8 (CORE) and SAP ERP HCM 6.8. GISA provides the technical backend while ICS handles first-level helpdesk and application support for clients.
• SAP Partner NetworkcoreTechnology or Integration · 1 January 2005ICS adminservice operates within the SAP partner network providing SAP system provisioning and operation. Uses SAP modules including Financial Accounting, Controlling, Materials Management, Sales, Project System, Human Resources Administration, Payroll, Travel Expense Management and Time Management.
• BbS II Leuna (Berufsbildende Schulen II)minorOthersPartnership with Berufsbildende Schulen II des Landkreises Saalekreis for dual vocational training in office management. Both learning locations are conveniently in the same city, supporting easy collaboration and theory-practice transfer.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ics-adminservice

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICS adminservice