Eastway Care

What Eastway Care does

Eastway Care is a privately-held UK provider of daytime care services for adults with learning disabilities, physical disabilities, and complex health needs. Founded in June 1998 and headquartered in Romford, the company operates three physically accessible service sites at Romford, Leytonstone, and West Beckton, serving residents across five East London and Essex boroughs: Newham, Barking & Dagenham, Redbridge, Waltham Forest, and Havering. Its service offering centres on individualised, high staffing-ratio support covering educational support, leisure activities, therapeutic sessions (including hydrotherapy from three dedicated hydrobaths at the West Beckton site), personal care delivered by DBS-checked staff at an advanced level, creative sessions, domestic living skills, sensory work, and community access using accessible minibuses and public transport. There is no digital product, mobile application, or API; the 'About You' form on the company website is a referral/intake tool rather than a software platform.

The business model is contract-based recurring revenue from local authority commissioning, with referrals generated sales-led through social workers and direct family contact. The admission pathway is an initial assessment, completion of the 'About You' form, and a six-week transition period. The company is closely held, with three Directors (two of whom are founding members present for over 25 years) and a small head office team including Workforce Development and HR Managers. Headcount is reported in the 11-50 band. There are no disclosed funding rounds, parent companies, subsidiaries, M&A activity, patents, or partnerships in the source data, and the most recent material operational change was the 2019 consolidation into the West Beckton facility. Customer concentration is high, with five local authority commissioners representing the entire revenue base.

Name

Eastway Care

Legal name

Eastway Care

Website

https://eastwaycare.co.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Eastway Care is a UK private daytime care provider for adults with learning, physical, and complex health disabilities, operating three accessible sites in East London and serving five boroughs via local authority commissioned contracts.

Ownership category

akta.pro rank

Product category

Adult Day Care Services for People with Disabilities

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Transportation-Integrated Adult Day Programs (Day Program + Non-Emergency Transport) (HLADAIAK)

akta.pro secondary industry

Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF)

Keywords

• Adult day care services
• Learning disability support
• Physical disability care
• Daytime opportunity services
• Local authority commissioned care

Headquarters

HQ city

Buckhurst Hill

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Local Authority Commissioned Care Services: Eastway Care provides daytime care services commissioned by local authorities (Newham, Barking & Dagenham, Redbridge, Waltham Forest, and Havering). Services are purchased by purchasing authorities and funded through social services contracts.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

Eastway Care is a daytime care services provider that delivers structured daytime opportunities for adults with learning disabilities, physical disabilities, and complex health needs across three accessible service sites in East London. Services include educational support, leisure activities, therapeutic sessions such as hydrotherapy, creative sessions, personal care, and travel training. The organisation runs an initial assessment and six-week transition programme, and supports clients with high personal care needs via specialised equipment and DBS-checked staff.

Product overview

Eastway Care operates as a daytime care services provider offering a unified suite of support services for people with learning disabilities, physical disabilities, and complex health needs. The core offerings include Assessment and Transition services (an intake process followed by a six-week settling-in period), Community Group Work (structured daytime activities including education, leisure, therapy, and creative sessions), Personal Care (advanced-level care support), and Staff Training (internal 9-month induction program). The company manages three physical service sites in Romford, Leytonstone, and West Beckton, and uses an 'About You Form' as a referral/intake tool to capture client information.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Group Work Structured daytime activities delivered Monday to Friday for 48 weeks per year, providing access to community facilities and activities including art, drama, dance, cookery, IT skills, hydrotherapy, gym sessions, and swimming for adults with learning and physical disabilities.
• Personal Care Personal care support provided by DBS-checked staff trained at an advanced level to assist clients with high personal care needs, including support in facilities with installed hoists, changing beds, and rails.
• Assessment and Transition Service Initial assessment process to understand new client needs, followed by a six-week transition period during which clients can decide whether to continue with services, helping them settle into the service.
• Staff Training Programme Internal nine-month induction programme for new employees with ongoing and refresher training delivered via internal Workforce Development and HR Managers plus external trainers for specific expertise areas.
• About You Form (Referral) Referral form used to capture client needs, preferences, communication methods, health information, and support requirements as part of the intake process for prospective clients.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves9 records

Direct peers

• Dimensions UK: UK not-for-profit provider of personalised support for people with learning disabilities and autism, including day opportunities and community-based services funded by local authorities - directly comparable in operating model and customer base.
• Voyage Care: UK specialist care provider delivering supported living, day services, and personal care for people with learning disabilities, physical disabilities, and complex needs; operates many sites across England on local authority contracts, similar to Eastway Care.
• United Response: UK charity supporting people with learning disabilities, autism, and mental health needs through day services, supported living and personal care; matches Eastway Care's local-authority commissioned, person-centred model.
• Achieve Together: UK specialist care provider (formerly known as CMG) running day services, supported living and residential care for people with learning disabilities, autism and complex needs; similar service mix and reliance on local authority contracts.
• Hft: UK charity providing person-centred support for adults with learning disabilities, including day services and personal care across multiple sites - directly comparable geographic and service model to Eastway Care.
• MacIntyre: UK charity providing lifelong learning, day services, and personal care for people with learning disabilities and complex needs; very similar in scale, mission, and reliance on local authority referrals.
• Real Life Options: UK specialist care provider delivering personalised support and day opportunities for people with learning disabilities, autism, and complex needs via commissioned local authority packages.

Broad incumbents

• Community Integrated Care: National UK social care charity providing day services, supported living and personal care across learning disability, mental health, and older adult segments; larger scale but overlapping day services for adults with learning disabilities.
• Mencap: Largest UK charity for people with learning disabilities, providing day services, supported employment, and personal care; broader footprint and brand than Eastway Care but overlapping service lines and customer base.
• Sense: UK charity supporting people with complex disabilities including learning, physical and sensory disabilities through day services, residential care and personal support; comparable service model with particular overlap on complex physical disability needs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eastway-care-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eastway Care