Capital Repairs

What Capital Repairs does

Capital Repairs is a family-run domestic appliance repair service provider headquartered in Harrow, London, operating since 1983. The company employs 51-100 staff and serves residential homeowners across London and the Home Counties (Middlesex, Buckinghamshire, Hertfordshire, Essex, Berkshire, Surrey, Kent), with Gas Safe registered and DBS-checked engineers conducting on-site repairs of washing machines, dishwashers, tumble dryers, fridges, freezers, ovens, cookers, microwaves, vacuum cleaners, and select small kitchen and garden appliances. The technology base is a traditional field service operation concentrated in trade expertise rather than software platforms, with no disclosed AI, SaaS, or proprietary technology stack.

The company's commercial model rests on three revenue streams: fixed-price repair services (pay-as-you-go, from £85 including call-out and labour), spare parts sales (genuine and compatible parts via UK and worldwide mail order), and new appliance supply through an official Euronics Centre partnership that covers replacement when repair is not viable. A Repair & Care Plan offers bundled coverage including parts, labour, and call-out. Capital Repairs reports 200,000+ customers served and 800,000+ appliances fixed over its operating history, with a 95% referral rate among former customers.

Go-to-market is direct-to-consumer, leaning heavily on phone bookings (0208 429 3727, 0800 056 3738), website contact forms, SEO-optimised location and manufacturer pages, and Trustpilot/Google reviews. The company is a private limited company, family-run with no disclosed institutional investors, no funding rounds, no M&A activity, and no executive leadership changes. No public revenue figure is disclosed. The Euronics partnership is the most significant commercial relationship, providing the only identified external channel beyond the company's own field service force.

Name

Capital Repairs

Legal name

Capital Repairs Ltd

Website

https://capitalrepairs.co.uk

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

Capital Repairs is a family-run domestic appliance repair company, founded in 1983 in Harrow, London, serving residential homeowners across London and the Home Counties with on-site repairs, spare parts, and new appliance sales via its Euronics partnership.

Ownership category

akta.pro rank

Headquarters

HQ city

Harrow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Appliance Repair Services: One-off repair services for domestic appliances including washing machines, dishwashers, tumble dryers, fridges, freezers, cookers, ovens, and microwaves. Fixed price repairs with labour and call-out included. Also offers spare parts sales and new appliance supply through Euronics partnership.
2. Spare Parts Sales: Sale of genuine and compatible spare parts for domestic appliances with UK and worldwide mail order delivery. Parts available for self-repair by customers.
3. New Appliance Sales: Supply and installation of new domestic appliances through Euronics Centre partnership, offering replacement units when repair is not viable.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Capital Repairs is a domestic appliance repair company that dispatches qualified engineers to customer homes across London and the Home Counties to diagnose and fix washing machines, dishwashers, tumble dryers, fridges, freezers, ovens, cookers, microwaves, vacuum cleaners, and small kitchen appliances. The business also sells spare parts via mail order (UK and worldwide) and new replacement appliances through an official Euronics Centre partnership when repair is not viable.

Product overview

Capital Repairs is a family-run appliance repair service business established in 1983, offering a comprehensive suite of domestic appliance repair services across London and the Home Counties. The company provides repair services for major appliance categories including washing machines, dishwashers, tumble dryers, fridges, freezers, ovens, cookers, microwaves, vacuum cleaners, and small kitchen appliances. Alongside repairs, the company sells spare parts (with UK and worldwide mail order) and new appliances through an official Euronics store. Services are priced from £85 with fixed pricing and same/next-day availability. The company holds Gas Safe registration for gas appliance repairs and employs DBS-checked engineers.

Differentiator

Problem solved

Functional benefit

Products and services

• Washing Machine Repairs

Quantifiable outcome

• 95% of former customers would recommend Capital Repairs to a friend
• +2 more outcomes

Named customers11 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• EuronicscoreChannel Partner/ Reseller/ DistributorCapital Repairs is an official Euronics Centre, enabling them to supply and install new replacement appliances from all major brands when repairs are not viable. This partnership provides an alternative revenue stream and end-to-end customer service for appliance replacement.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Repairs365: National appliance repair service covering washing machines, dishwashers, ovens and similar domestic units; comparable as a direct competitor in the residential appliance repair market with multi-brand coverage.
• Repair Aid: Independent UK appliance repair company offering on-site repair for major domestic brands; comparable as a direct regional peer competing for the same household appliance repair demand.
• Repaircare: Multi-brand authorised appliance repair service network operating across the UK; directly comparable to Capital Repairs as a residential appliance repair provider covering washing machines, dishwashers, ovens and similar domestic units.
• D&G Appliance Repairs: UK domestic appliance repair specialist operating across multiple regions; directly comparable to Capital Repairs in scope of appliances repaired, residential customer base, and field-engineer service model.
• Domestic & General: UK provider of appliance extended warranties and repair services; comparable because it monetises the same residential appliance repair demand, including via field engineer visits, and competes for the same homeowner wallet.
• SparePartsDirect: UK mail-order retailer of domestic appliance spare parts with nationwide delivery; comparable because it competes directly with Capital Repairs' spare parts revenue stream and targets self-repair customers and trade buyers.

Others

• Euronics UK: Pan-European retail group for domestic appliances; relevant as Capital Repairs is an official Euronics Centre, making Euronics a channel partner rather than a direct competitor and a key enabler of the new-appliance sales revenue stream.

Broad incumbents

• AO.com: Large online UK retailer of domestic appliances with installation, recycling and repair touchpoints; comparable because it sits across the same appliance ownership lifecycle that Capital Repairs services, including replacement sales.
• Currys: Major UK electrical retailer that sells domestic appliances and offers repair, installation, and support services; comparable as a broad incumbent competing for the same appliance repair and replacement demand from UK households.

Emerging players

• GoRepair: Independent UK appliance repair platform connecting customers to engineers; comparable as an emerging digital-first alternative addressing the same domestic appliance repair need with a different go-to-market model.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CapitalRepairs
• Xx.com/capitalrepairs
• LinkedInlinkedin.com/company/capital-repairs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capital Repairs